AVEVA Application Server Support Cases

[ISS Support Case] Synchronize Views is not working correctly in the IDE

[ISS Support Case] Historian Data Gap On Appengine Failover In SP Version 2023 R2 P1

I am seeing an issue with SP2023 R2 P1 related to appengine failovers. When I cause an appengine failover, data (primarily analog) has a gap in the trend until the data changes. Sometimes the gap stays but sometimes the gap is "filled" in for some reason. I'm having a bit of a consistency issue trying to replicate this problem. Every time I cause a failover, the results are slightly different but I do see bad results. To demonstrate this, I created two videos to show what I'm seeing. If someone can create a problem ticket and reach out to me, I can forward the videos to InSource to show what I'm seeing.

[ISS Support Case] MQTT setup crashes OCMC

MQTT server - CDP 2023 check encryption/validate security - no issue port validates enable user identity/try to bring certs in shuts down OCMC nothing in OCMC logs event viewer shows an app crash for mmc with cfg_mqtt_plctype1.dll as the faulting module advised repair after conferring with aveva - called client to discuss and confirm New SR960455477 (requesting) Log file Config Files Do Not upgrade Stay @ the same version of CDP Call in on 9/12/2024 No success on the MQTT server with the antivirus turned off, and it was even worse this time. Could not hook to AWS server. Proceeded to step 2, entered certificate in case it needed to log in to AWS server, but the OCMC shut down. Restarted OCMC acted strange, restarted computer. OCMC behaved normally after, but still no success with MQTT. Wants a call back whenever you're available, doesn't have to be tonight. CDP shows 2023

[ISS Support Case] OMI Slow to update Values over OPCUA

Communications pack 2023.1 P02

[ISS Support Case] Viewapp Instances unable to see alarms

-We have a few viewapp instances that we have deployed and they are currently not able to display alarms on the system. and in the OCMC we are seeing it connect and disconnect each time we try to pull up an alarm page. --------------------------------------------------------------------------- -The System Platform we are using is 2023 R2 on an OS Windows Server 2022 Datacenter. The issue is for all alarms coming into the Viewapp instances, it was previously functioning but we had to change the historian and update all of the platforms. There arent any errors that seem applicable but the following screenshot of the alarmmgr connecting and disconnecting happens whenever we open up an alarm client. 9/10/2024: -Updated Customer on where we stand at this moment. We've escalated this issue and await Case Assignment from Tier 2 Support. 9/12/2024: -Update from customer, Fixed it by deploying an object that was higher up in the hierarchy. This was a Parent/Child relationship, and the Parent was not deployed out properly.

[ISS Support Case] getting errors related to Sentinel system monitor

fresh install of sys plat 2023 installing on client's machine getting various errors

[ISS Support Case] Failed to start target platform

Deploy failed with several errors

[ISS Support Case] Intermittent Galaxy Communication Issue

Client reached because he stated at random times day or night all Galaxy objects will loose communication randomly.

[ISS Support Case] Managed App Communication Failure

Client reached out as two specific managed applications when deployed show no communications.

[ISS Support Case] IO count not accurate

Application server

[ISS Support Case] Site Licenses Are Not Acquired Running On Demo

Clients site license activates just fine but the products are not acquiring they are currently running on a DEMO.

[ISS Support Case] Galaxy Rebuild Best Practices

Has a new system throwing red in the logs during migration and when generating a blank Galaxy. Has gone through rebuild process but across versions. Seeking best practice guidelines for a rebuild should they exist

[ISS Support Case] Lost connection to GR after installing CDP 2023R2

[ISS Support Case] Cannot deploy/check in platforms

Failed to deploy 0x80040154

[ISS Support Case] Cannot open objects in the IDE

They backed up a GR and imported it into a new installation. They can't open objects on the imported GR

[ISS Support Case] License activation ID does not exist or is invalid

license manager 3.5.1

[ISS Support Case] Lost communication to PLC

It's still running and they can ping it but no values are coming across. They've tried rebooting. ABCIP 7.0

[ISS Support Case] License server in grace period

[ISS Support Case] Fail to Deploy Objects

[ISS Support Case] IDAS not starting

[ISS Support Case] Cannot deploy winplatform

GR is on Server 2022 Win platform node is windows 10 original error was resolved by putting 1 in the IPV4 NIC now it's saying the platform is already deployed, undeploy says it's not deployed cleared the above issue, by marking it as deployed on mismatch, then undeploying now has a generic communication error and still won't deploy

[ISS Support Case] Failed to Deploy

[ISS Support Case] IO galaxy communication issues with upgraded sys plat

primary and secondary setup. Primary has no issue. Static ips. They swapped them today and every couple of seconds the values for the objects disappear and come right back. It has ddesl patch on it. No problems when up in the office. Its plugged in to the same port. Upgraded to 2023 p01. Licensed with comm driver and supv clients. ---------- Problem started when they moved pc to the plant floor. The objects that are not working come from the same winplatform. They are getting X's and some are disappearing.

[ISS Support Case] Connection failed messages in HMI server

Every 50 seconds get a message that says "connect to SR failed" GR has a similar message, but only once. New installation as part of an upgrade

[ISS Support Case] Platform Deployment Failure

Client reached out as user was trying to deploy Platform which failed with Platform communication error.

[ISS Support Case] Template error

[ISS Support Case] searching for topic warning

trying to get rid of a warning for a topic they removed

[ISS Support Case] Can you have a Multiple Historians in a Single Galaxy

Question came up in an app server class and a student asked this: Back home we have two physical sites and are managing it with one galaxy for development. Can we have two historians in one galaxy? One for each site? I thought the answer was NO, that you can only have one historian per galaxy, unless youre doing something like tier1/tier2 historians

[ISS Support Case] Looking for OMI keystroke documentation

[ISS Support Case] License could not be acquired

this is on a testing environment it's been working for about 6 months on temporary licenses, but now cannot acquire the license

[ISS Support Case] Platform Deployment Failure

Client reached out as he was receiving the following error from component "aabootstrap" when trying to deploy Platform to target node: "Failed to create bootstrap on remote machine " Deployment failure error: "Cannot communicate with remote node - Failed to create a remote interface for the version information from Bootstrap."

[ISS Support Case] unable to deploy

certificate error / not configured

[ISS Support Case] License

Failure to license the OI driver when all other products are licensed

[ISS Support Case] Quickscript error

Error displays when checking in objects internal quickscript error invalid directory

[ISS Support Case] Failure to configure Identity manager registration under InTouch HMI

Client reached out as when they were attempting to configure Identity manager registration under InTouch HMI they were receiving errors stating the following: "Failed to register the client identity." "Failed to configure AIM token host service. Please try again." When trying to configure Application Server gRPC user received the following error: "Failed to configure AIM token host service. Please try again."

[ISS Support Case] Post Uninstall Reinstall Getting Platform Startup Failed / Deployment Issue

Platform Startup failed. Initial install of View Platform was incorrect C drive is supposed to be OS only everything else should be installed on G drive. uninstalled / reinstalled New Install Platform did deploy at one point but after the uninstall / reinstall this platform will not deploy. GR in cloud,

[ISS Support Case] Bootstrap Startup error

9/25/2024: -Version cannot be acquired, bootstrap error. -Started Bootstrap from Services. (It was not running)

[ISS Support Case] Can't access GR or launch view app

Plant is down can't run view app or IDE: exception caught for view initialize connection to the service has not been established Archestra IDE will now shut down failed to load lmx 80040155 something was likely corrupted during the hurricane outages

[ISS Support Case] Log viewer errors

Log is getting errors for LMX, LICAPISvcProxy and Product license service at Yellow Medicine Quarry. ---- Error: mxconnection::systemgetattribute - invalid href 1

[ISS Support Case] non admin (SCADA USER) no data slow to navigate

after installing new servers, non admin SCADA User doesn't have access

[ISS Support Case] Platform Manager is not accessible for the logged-in user

[ISS Support Case] Event Data Loss

Event Data Loss after the storm and no longer being updated within the application.

[ISS Support Case] Cannot start license service

AVEVA enterprise core service warning: They are working on getting on support LM is slow to access feels like something is timing out.

[ISS Support Case] Eaton 9PXM UPS Modbus TCP

[ISS Support Case] ArchestrA Graphics missing in Managed Application

Client reached as when user was attempting to edit a Window in WindowMaker the ArchestrA graphics were missing from the window.

[ISS Support Case] Grace Period expired

[ISS Support Case] Template Scripting IO Assignment Best Practice

Periodic script that runs every 2 seconds. Having trouble building the reference in an application server script.

[ISS Support Case] Connection to galaxy VM severed

They remote access to the galaxy, but not to the plant. They're asking about possible solutions, and are currently thinking about putting a snapshot of their galaxy on a machine in the plant and trying to connect it to their system, but are expecting issues with the connection due to IP address changes.

[ISS Support Case] questions on OMI deployment

They wanted to know how to open multiple OMI apps on different nodes.

[ISS Support Case] Request for Elaboration TA 00045875

Tech Alert 000045875 was briefly available on the GCS site and described an issue with a set of .NET updates but has since been pulled. Client has observed intermittent issues when those updates are in place. Extensive testing has been done and they are not using the .NET methods outlined in the article. With those updates in place creating a new galaxy from the 'Blank Galaxy' template results in an occasional error message from PackageServerNet (Access Denied) which is an indication 'the problem' exists. Once the galaxy is created, the GR node sometimes won't deploy or if it does deploy, sometimes the logger will explode with errors/warnings. Finally there are times the platform will deploy fine with no apparent issue. Applying the fix in the article does resolve the issue (based on the messages in the logger). Client has follow up questions.

[ISS Support Case] Platform Deployment Failure

Client reached out as when user was attempting to deploy Platform to target node deployment failed with the following error message: "Target platform failed to start"

[ISS Support Case] service cannot be started

new install trying to restore galaxy on launch service cannot be started either because it's disabled or it has no enabled devices associated with it 80070422

[ISS Support Case] Communication Error (DI source not accessible)

Can't force failover Error shows in object viewer Part of an upgrade to 2017 using mbtcp oi server oi servers are showing as connected

[ISS Support Case] License server in grace period

[ISS Support Case] properties window doesnt show

[ISS Support Case] Microsoft .NET Hosting Bundle install / uninstall Inquiry

Direct Email: wanted to provide feedback on the below regarding downgrade of the CDP 2023 R2 to CDP 2023 when upgrading to System Platform 2023 R2. I followed the steps below to uninstall CDP 2023 R2 and then attempted to install CDP 2023. At the prerequisites screen I received the following message that .NET 6.0.5 was unable to be installed. Upon checking it looks like CDP 2023 R2 already installs .NET 6.0.25 and it did not allow the earlier version to be installed. I could not continue the installation until I manually uninstalled all the .NET 6.0.25 components. After doing this, the CDP 2023 install worked as expected and initial look it appears to be functional. My questions are: 1) Is this the expected behavior for this downgrade? 2) Will uninstalling the later .NET 6.0.25 cause any other issues with the System Platform install?

[ISS Support Case] No data in object viewer

Not a blocked installation MBTCP connection to a VFD ABB ACS580 with an ethernet connect to Fena-21 Can connect with modscan and with wwclient they can connect to other new installation of app server CDP 2023R2

[ISS Support Case] Platform Deployment

Platform Deployment after modifying install files. on the GR node the platform fails due to being seen as deployed but on the target node lists no platform available.

[ISS Support Case] DDESuitelink Object Deployment Failure

Client reached out as when trying to deploy DDEsuitelink object the deployment would fail with a deployment aborted message. The engine that was deployed previous to that was deployed, but was showing multiple communication errors in the deployment log.

[ISS Support Case] Application Resolution Issue Restored Application

opening th3e viewer app opening but it not in the right format 1920 X 1080 i dont remember last time check mark NEW INSTALL FUTURE SITE testing if correct in installation Managed application VM remote shared screen

[ISS Support Case] System Down Needs Installer With Install Guidance

Need full download new application to move to a new box application was corrupt 2020 R2

[ISS Support Case] Deployment Failure

Client reached out because when they were trying to deploy Platform they were receiving a Platform communication error or a message stating that the Platform was already deployed even if it wasn't.

[ISS Support Case] How to publish app

Case references 88065 / 87572 Seeking guidance on publishing a managed application.

[ISS Support Case] orphan platform still exist

tried platform killer tried OS config tried several reboots

[ISS Support Case] Identifying and Locating a Managed Application

Published application launched, however, it turns out it was the wrong application so I am searching for the right one. Is there somewhere else that I can find the app, its not named the same in the templates as in the deployment section if that makes a difference.

[ISS Support Case] Remote Response Object 3.0 Warning In 2023 R2 P01

Upgrading to 2023 R2 P01 old 2017 galaxy had remote response objects 2.0. We imported RRO 3.0 and over wrote the 2.0 versions. Frequent remote object reference not set to an instance of an object. Seems to be in the remote communicator server runtime module. And to trouble shoot. Installed and created a new blank galaxy, blank galaxy, imported RRO 3.0 same error.

[ISS Support Case] Upgrade Guidance 2023 R2 P01 or 2023 P01,P02,P03,P04

The customer wants to update the Application Server 2023 to the latest version. We are requesting assistance to verify whether the production application's des installation is needed or if the update can be performed on the current system.

[ISS Support Case] Obtain Version Information From CAB Back Up

The backup from the existing SCADA appears to have certain AVEVA updates (Hotfixes) installed that are not present in our development environment. We believe this version mismatch could be causing errors. We request assistance to identify and resolve the incompatibility and ensure our development environment is aligned with the SCADA in production.

[ISS Support Case] Deployment Issue: Failed to create a remote interface for the version

Still getting error message in configurator regarding the licensing. not getting the not licensed pop up like he was previously. Uncertain if licensing is an issue. Getting Can not communicate with remote node - Failed to create a remote interface for the version information from Bootstrap. was provided 13 .licenses activated in LM has now an additional one Workstation trying to license (was complaining it's not licensed). No longer giving that warning.

[ISS Support Case] Cannont access Galaxy

After changing the password to the admin user the error cannot connect to galaxy displayed

[ISS Support Case] Upgrade best practice and software request

Upgrade best practice from upgrading from 2017 to 2023R2 P01 and software request

[ISS Support Case] ABCIP not reading

5069er Firmware 35

[ISS Support Case] Application Server Dependency inquiry

Client reached out inquiring about how to individually identify which application components in the Galaxy\Application Server depend on third-party components like Visual C++ 2008 and 2010.

[ISS Support Case] Aveva 2023 and OPC

We are running a Windows 10 vm with Aveva 2023 InTouch, Historian, Gateway, License Manager, etc.. It is also our View Application platform. This platform connects to an XP vm running FS Gateway and Opto22 OPC server. This setup works well, but we need to get away from XP. We have set up a new Windows 10 vm and have installed Opto22 OPC Server, and Aveva 2023 version of License Manager, Historian, and OI Gateway to replace the XP platform. The View application on the Windows 10 View Application platform can not "see" the tags from the new OPC server platform, although the Historian can see them in the Operations Manager under Data Acquisition. Under the OI.GATEWAY3 OPC group, there is no trace of the tags. I am not sure if we are missing a component that needs to be installed, or if we have not configured it correctly.

[ISS Support Case] System Platform Object Deployment Failure

From Customer: "I am having a failure when trying to deploy changes to an existing object. I am getting a Error = 2 in the logger on the GR when trying to _GetFileTime and _wopen failed" Not able to deploy objects to remote node - "An undefined error has occurred" in IDE, and "_GetFileTime: Unable to open file (C:\Program Files (x86)\ArchestrA\Framework\FileRepository\T_Object.msi) - error = 2

[ISS Support Case] Unable to deploy

New computer/installation was not blocked unable to acquire bootstrap version

[ISS Support Case] Application Server Installation Failure

Client reached out as when user was attempting to install application server the installation would fail with an error message about not finding target files.

[ISS Support Case] 2nd user unable to open InTouch

Trying to set up their system such that 2 users can remote into the same server and each run a separate instance of the same view app. Currently only one view app can be active at once.

[ISS Support Case] Unkow Error in Logger

Client has the following error repeated multiple times in the logger after an update IT pushed to the server. "CPrimitiveProxy::GetPropertyValue - Index is 1 on a non-array attribute. ObjectId: 139 PrimitiveId: 2 AttributeId: 166"

[ISS Support Case] Requesting Galaxy With OMI Demo

I rebuilt my VM and reinstalled System Platform 2023 R2 SP1, and I was able to build the default Galaxy. Do you have a demo Galaxy with an OMI Map app?

[ISS Support Case] Requesting 2023 Training Resources

do you know of any useful resources for learning about the 2023 IDE? I feel like there is a significant learning curve to becoming proficient in the new IDE.

[ISS Support Case] System Platform 2014 R2 Software Request

Client reached out requesting a copy of Application Server 2014 R2 as hard drive in PC hosting software failed.

[ISS Support Case] historical alarms are not working

105428

[ISS Support Case] Specific tag Values stuck in Initializing Status.

Client reached out because Specific tag Values with an OMI application window are stuck in Initializing status.

[ISS Support Case] Install fatal error 1603

When installing system platform the error'Fatal error 1603" displays.

[ISS Support Case] Newly Added ABCIP Tags Not Getting Data - $sys$updatetaginfo

added new tags (one was able to connect to one) restarted DAS a few times 2014 R2 SP1

[ISS Support Case] Galaxy Restoration Failure

Client reached out because when trying to restore from a backup cab file it would fail.

[ISS Support Case] Suggested Solutions for issues that might arise from engine redeployment

We will be redeploying the engine that has bad tags at 2:30 today, and we are hoping to have someone on hand so the deployment goes smoothly or a document that lists the possible solutions to issues that would arise from a engine redeployment.

[ISS Support Case] Galaxy Backup Failure

Log viewer errors: 126425333 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) raised at line 611 in GalaxyDBController.cpp (in ). 126425334 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) caught at line 621 in GalaxyDBController.cpp (in ). 126425335 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) raised at line 949 in GalaxyRepositoryController.cpp (in ). 126425336 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) caught at line 1088 in GalaxyRepositoryController.cpp (in ).

[ISS Support Case] GR platform is losing ability to communicate to itself

Remote platform can still see data that is deployed to the GR platform. SMC Message: Failed Loading LMX. Possible cause: Missing Platform Object Event Viewer Message: AVEVA.AppServer.BootstrapProxy.exe App Crash

[ISS Support Case] Unable to deploy to remote platform

[ISS Support Case] CAB restore fails - this SQL version is incompatible

I have a 2020 system platform service pack 2 Have a cab file from a customer but the database is 2017 they are currently running 2019. ERROR: - Microsoft.Data.SqlClient.SqlError: The database was backed up on a server running version 15.00.4395. That version is incompatible with this server, which is running version 14.00.1000. Either restore the database on a server that supports the backup, or use a backup that is compatible with this server.

[ISS Support Case] Deployment Issue failed to get the bootstrap version.

2014 11.01 Lost runtime computer was running a managed application (stolen) Computer on the network, can ping from IDE machine installed 2014 installed 11.0 error failed to get the bootstrap version.

[ISS Support Case] Questions on restoring a galaxy

they want to restore the galaxy from a .cab file and bypass the security

[ISS Support Case] License Release

[ISS Support Case] Can't deploy a view app

they can undeploy/deploy the platform, but the view app will not deploy error when deploying is "communication error: request timed out" when checking "on failure mark as deployed" they get a different error "communication error: engine communication error" unable to get IsGood() after binding view engine removed the platform locally, and undeployed with "on failure mark as undeployed" Successfully deployed the platform, but we're still unable to deploy the view app with the same communication timeout error

[ISS Support Case] OLE object reference not bound to an OLE object

migrating to a new machine deployed application, but they get endless errors that imply a missing scripting library. Looks like their ActiveX Events aren't importing OLE Error 0x100E0202; Error processing 'lstAllWindows.AddItem' on method call (add param str). OLE object reference is not bound to an OLE object.

[ISS Support Case] Connectivity

OI not connecting after IP changes. Hosts file updated and ping successful. Logs show trying to use old IP still.

[ISS Support Case] Galaxy Freezing During Deployment/Checkins

Client reached out as when user was attempting to deploy or check in objects the IDE would freeze and the server would need to be restarted.

[ISS Support Case] Alarm Banner Query Issue Undetermined

Client reached out because no alarms were visible within Alarm client.

[ISS Support Case] Deployed Platform Status Undetermined SMC Does Not Open

in SMC there is an asterisk next to a few machines. Can ping tries to open InTouch does not load. local node RDP tries to open SMC not responding.

[ISS Support Case] Unable to create galaxy Unknown error 0x80131501

New install of 2017 U3 SP1 every time new galaxy unknown error caught at line 1088 Disc Image File (located on our server) 7.75 GB Unknown error 0x80131501 (80131501) caught at line 1088 in CreateGalaxy.cpp (in d:\bldsrc\39\s\src\wwpackageserver\

[ISS Support Case] Orange icon during deployment

While troubleshooting this issue yesterday we could not get the application to download the files after deploying (stuck at the orange square). It only took a few minutes to deploy Wednesday night when we were troubleshooting the initial call. We had to publish the application to get the plant running. We tried undeploying the VE and redeploying without success. If this isnt resolved today, the operator account needs to be set up to launch the published app.

[ISS Support Case] WSP Installer Does Not Launch CDI Version 6150.0474.2229.1

Having problems with old VM. Said forget it, built new windows 10 VM. installed 2020 R2 now needs to install SP 1 but it seems like it (installer) won't allow this. No option to upgrade or recognizing installed components.

[ISS Support Case] User Does Not Belong To Any Of The Configured Roles

Direct Email: I believe I was successful in getting the galaxy restored but I cant log in to it. I am getting this message when trying to log in to the local admin account admin

[ISS Support Case] Galaxy Restoration Failure

Client reached out as when user was attempting to restore a Galaxy they were prompted for SQL Server login credentials and receiving an error message stating: Galaxy Database Manager: "The supplied credentials do not represent a SQL server login principal with the Sysadmin role.

[ISS Support Case] In-Place Rolling Upgrade from 2023 to 2023 R2 SP1

Spoke to client on phone, provided SP Install Guide and discussed various considerations about the upgrade process contained within. Client will have to configure SMS on all nodes as part of upgrade to utilize redundant app engines.

[ISS Support Case] Alarm Banner Notification Failure

Client reached out as Alarm banner was not showing any alarms. It instead had an error message stating it had lost connection with the WinPlatform.

[ISS Support Case] Conversion to VM questions

Client will be running a physical server to virtual image creation utility and had questions. PC name and IP will not change.

[ISS Support Case] Galaxy Migration Stuck at 70%

Client reached out because when migrating Galaxy from 2020 to 2023 the process would stall at 70%.

[ISS Support Case] Remote IDE Unable to Connect to Galaxy

CNA user not a local admin

[ISS Support Case] Connection to the service has not been established

Im having issues with submitting a ticket on the website at the moment. I am trying with a fresh backup from the customer and when I try to log in with Administrator it looks fine but still fails after logging in on Connection to the service has not been established. When I look in the log I see a failed connection that looks like its trying to connect to a database at domainname\grt_galaxy. I assume that isnt supposed to say domainname and should in fact be my computer name or localhost. Am I on the right track here?

[ISS Support Case] What is the meaning of Establishing connection for mode: Never

logger export repeating message: Establishing connection for mode: Never

[ISS Support Case] How to Uninstall - Reinstall ASB - PCS

try to log in with Administrator... but still fails after logging in on Connection to the service has not been established. When I look in the log I see a failed connection that looks like its trying to connect to a database at domainname\grt_galaxy. I assume that isnt supposed to say domainname and should in fact be my computer name or localhost. Am I on the right track here?

[ISS Support Case] Site lost communication After A Reboot

have an issue with application server site that no longer that wants to communicate. Started this morning. Deployed tried to disable & reset in communication server

[ISS Support Case] error on launch and unable to open smc

ran a conversion utility to convert a physical computer to a VM, on login aahalarmpublisher was unable to start correctly when launching the smc mmc cannot create the snap in, the snap in might not have been installed correctly

[ISS Support Case] Can't select anything in the galaxy

Customer states they can't select anything in the galaxy. He said he originally tried to install the x32 version but it didn't let him so he installed the x64 version

[ISS Support Case] Can't open System Platform Management Console

Window for Galaxy Database Manager pops up with "No error" as the only text.

[ISS Support Case] Deployment error

Platform deployment failed to target the node

[ISS Support Case] Scaling Issue

Some windows scaling left. Deployed application

[ISS Support Case] SP2023 GR Platform Startup Failure

I am currently testing SP2023 and its various components, which includes Application Server. We have Patch 3 installed. As part of my testing, I occasionally reboot the GR Node to observe how the rest of the system behaves. I'm finding that sometimes, the platform on the GR node does not automatically startup as it should upon the GR Node completing its reboot. I'm testing this as best as I can to find an easy way to replicate this and find a pattern. At this point, I can find none. I just simply reboot the GR node and this happens. I will say this seems to happen every 3-5 reboots but I'm not sure. This is happening with the Certificate Server disabled.

[ISS Support Case] Unknow Alarms

After IT Security updates are pushed out unknown alarms are flooding the system and we are looking for a way to discontinue the alarms.

[ISS Support Case] Issue with Aveve Edge Thin Client License Manager

Using Thin Client, all licenses should be set up properly Just yesterday, one client went down as unable to retrieve a license. Worked after a reboot The other client later came up as not working In license manager, the client currently not working says it has a license, and that there is another license available 2017 Patch 3

[ISS Support Case] New PLC not connecting

Possible driver needed

[ISS Support Case] Connectivity Issue's to target node

12/22/2023: -Connectivity Issues. -Dev server as GR. -2 Other Server's running application Server's.

[ISS Support Case] Unable to Connect to Galaxy.

12/27/2023: -Migrated from 2014, to 2017 then to 2020 R2 SP1. -"Get server Fails" -"Unable to connect to Galaxy" Teams Meeting: -Ran CNA. -Checked User Groups. -DCOM Disabled. -Checked Version of SP on both Target and Local. -Ran Repair of Software on local Machine. -

[ISS Support Case] IO Servers Stopping Possibly Loose License

We have two IO servers that communicate with the whole site. Our IO servers are basically failing and the whole site is down. Appears IO Servers loose license which shuts down the plant, has happened 3 times. OI.SIDir stops had red x License Manager 3.7.002 same with CDP 2020 R2 SP1 7.2.200

[ISS Support Case] Intermittent Slow GUI performance GR

Version 2020 R2 SP1 Patch 1. -GR is running so slow it is almost not viable for the Plant. Ref Case : 85549, 85872 Ref SR : 960363389

[ISS Support Case] Objects seem to stop responding on the OI servers

Base version. of 2023. CDP 7.4

[ISS Support Case] Connectivity Issues

SP2023P3, Platform # exceed maximum heartbeats

[ISS Support Case] Window viewer showing ### and locking up

Window viewer showing ### and locking up at Huntersville and Robeson LNG

[ISS Support Case] Platform Communication Error

Client called in due to failure to deploy remote platform. Error Message stating: " Error: Failed to Deploy AOSTSE12X: Communication error : Platform communication error"

[ISS Support Case] Seeking Cyber Security Hardening Guide

Question Reading Material Looking for Cyber Security Hardening Guide

[ISS Support Case] SMM | Historian | SQL installation and configuration

SMM | Historian | SQL installation and configuration SMM failed to configure and there is currently no Historian and SQL server installed.

[ISS Support Case] PLC's have Lost connection.

1/8/2024: -PLC's have lost connectivity. -Boiler House, only area giving issue's. -Device Groups, half are not connected. -3:00 P.M is when the issue occurred. 3:49 P.M. (Time now) -

[ISS Support Case] Missing Servers in SMC

Client called in due to the list of servers listed under local host tree not showing any of the installed/in use servers.

[ISS Support Case] Help Setting Up ABCIP

1/9/2024: -ABCIP -OPC connection. -Need's help Setting up access names, device groups ETC.

[ISS Support Case] Disallowed KB in aveva approved excel sheet

Downloaded the latest excel sheet from security central. by luck, stumbled into article 000022133 TA287 - Microsoft Updates KB4056896, KB4056890, KB4056892, KB4056895, KB4056898 and KB4056899 have been tested on our product systems. We recommend not applying these KBs to systems running our products. these KB show as supported in excel sheet. so I would have applied them in error. in column L they do show they have problems. why are they marked as supported if they cause instablity? how do I filter out these and any other that are marked supported but I should not install.

[ISS Support Case] PLC Connectivity Help.

1/10/2024: -Needing Help with Connectivity to PLC. -Sending how to use WWClient document to customer. He will then report back on his findings.

[ISS Support Case] Platform failed to deploy

Failed to create bootstrap.

[ISS Support Case] CDP Compatibility Check.

1/10/2024: -MODBUS. -OI-Server.

[ISS Support Case] What is needed to remove the System Management Server?

We want to remove the SMS from our Galaxy, the question we have is if we change to no SMS we need to redeploy something on all the platforms we have or what is needed to remove this SMS

[ISS Support Case] Unable to undeploy

The GR platform was rebooted and originally the client was unable to connect to the galaxy. After connecting from the GR the client is now able to connect but unable to deploy or undeploy. 2023 P02

[ISS Support Case] Managed InTouch DDESLC Communication Issue

InTouch HMI Suitelink Client is not communicating to the PLC. In SMC looking at status and the suitelink. New instance (no) Was working and they had a power flicker computer restarted.

[ISS Support Case] ABCIP Editor Not installed Error.

1/15/2024: -ABCIP Install, say's does not have the editor installed. OI-Server 2.0

[ISS Support Case] Unable to open IDE on GR Node.

It says it could not acquire a license.

[ISS Support Case] InTouch HMI not Sending Input

Client reached out due to when trying to operate HMI I.E(operate valves/pumps) the input would not be received by the target device/node. When the user would click a button it would show a spinning red circle.

[ISS Support Case] License Expiration

Client called in due to license expiring and the employee who was responsible for handling license acquisition was no longer there and he would be taking over.

[ISS Support Case] Unable to Deploy Redundant Engine

Client reached out due to failure to deploy redundant engine. When attempting to deploy engine it would present error message showing already deployed, but when checking properties show as not checked out or deployed.

[ISS Support Case] License Reservation Validations Undetermined Issue

Existing system (previously working). Client had a previous ticket 85560 / 960352119 and in troubleshooting that they resolved the issue by: - adding a professional license - Setting device reservations. With reservations applied the IDE no longer grabs a license Connect To Galaxy: Failed to acquire a license to enable the System Platform Runtime system. Either the license is not available or it has expired. Check AVEVA License Manager for more details on available licenses containing the feature 'wspruntime-iocount ' In troubleshooting the previous case they already did Applied .LOC on clients disabled redundancy, uninstall Licensing reinstall Licensing Domain Environment LM is 3.7.002

[ISS Support Case] Failed to Acquire a license to enable the Development Studio 2023 R2

We are trying to do some testing of the new 2023 R2 release in anticipation of upgrading our 2017 U3 SP1 P01 system. The current license file I have for our division (PSD) is WW-6031833-53-217746-Licenses.xml dated 2023-02-24. Im able to activate these two licenses to run an all-in-one test VM but when I launch the IDE I get an error message about wspdevstudio-iocount, which Juergen pointed out might mean we need an updated license file for the new release. Can you advise on how to proceed?

[ISS Support Case] Offline License Deactivation

Client updated to latest software version. User had two licenses he activated unintentionally. He only wanted to activate one license on this node. Walked user through offline deactivation which he had already started he just needed to receive the deactivation. Then he was able to request activation for the license input the received file and the activation on the node was successful.

[ISS Support Case] Licensing Issue

Client reached out due to having issues activating license. Client had both 2020 and 20023 Development licenses so he realized he was still able to open the IDE due to the 2023 Dev license being activated. Opened the case in at his request in case he still needs to activate other development license on another system.

[ISS Support Case] OMI Auto Logoff

Client called in as the script currently configured for auto logoff was leading to users having to log in multiple times before successful login. While reviewing script with client suggested that the timing of the MyViewApp.Security.AutoLogoutTimeSpan may be causing the issue along with the call to MyViewApp.Security.AutoLogoff: Client advised that he would want to test in production environment tomorrow after adjusting the execution times/variables of the script to make sure the script is accurately measuring four hours from login to force a logout of the user. Client advised he would follow after further testing.

[ISS Support Case] License issues. Not able to activate license.

3.5 going to 3.7 -.XML -License Manger upgrade, -License manager shows the license as not activated. -All licenses were removed from the server, by the customer. -Each license, that has been escalated to AVEVA need to be released. -The Historian client is not communicating with the primary license server. -Installed the proper components on the Primary license server (Was missing configurator). -Demo .XML was sent to the customer but, they're trying to activate the demo on two separate Primary servers? Where the historian client is pointing to them both.. -As of now, Waiting on the license' to be released.

[ISS Support Case] Installation error

"Service 'Aveva Watchdog' (Watchog_Service) failed to start. Verify that you have sufficient privileges to start system services"

[ISS Support Case] KB 000040334 - OI server best practices

Wonderware now reccommending pro version of OI server if more than 5 plc or 20,000 tags. I would like insource thoughts/recommendations on this. my tag counts are under 8000 but have 150 clx on any given server (14 servers). so WAY more than 5. if this is going to become fact - I need to plan for this on next upgrade, perhaps changes need to be made now. all is functioning, but it is more fragile since upgrade from DAS to OI.

[ISS Support Case] License request and released

Site ID(148393) Server Name(US-TUN-APS-001) Update 2

[ISS Support Case] Offline License activation

After completing the Offline License activation the license is still in the pending license activation state.

[ISS Support Case] Grace period

Entering a grace period due to mac address is changing every 90days

[ISS Support Case] Namespace For OPC_UA has unneeded preceding number's.

12/21/2023: -2023 patch 3, OPC UA component. -Enabled the Server, then deployed it, -Namespace is "terrible" -4 or 5 number's preceded by underscore. -For the galaxy name there is even more number's in front of it.

[ISS Support Case] Window not present inside the IDE.

1/12/2024: -Migrating everything from 2014. -Window is present but, not present in the toolbox window inside the IDE.

[ISS Support Case] Issue Deploying ViewApp

Client reached out as he was neither able to deploy/undeploy ViewApp. The ViewApp was stuck in data synchronization status (orange Indicator). I attempted to undeploy both with/without "Marked as Undeployed When Failure" checked. but it continued to fail and was showing as deployed. I attempted this on each level. (Winplatform, ViewEngine,ViewApp) When attempting on ViewApp error message stated that previous deployment had not been completed. Each of these attempts was unsuccessful so I requested the user shut down the target node which allowed me to undeploy the platform and then unassign the ViewEngine and ViewApp to troubleshoot them separately. Once they were separated when trying to deploy Winplatform received error message about Platform ID mismatch so I exported the platform and then deleted it and created a new one. After this I attempted to deploy the Winplatform and received error: "Unable to Deploy Platform - Failed to get bootstrap's version" Requested that client put in port allowances for ports in the range 49152 to 65535 and Bootstrap.exe. (support article 000035913) Confirmed pings between GR node and target node as well as correct PC name being used in configuration. After this attempted to deploy Winplatform again which led to this error: "Error Failed to deploy Winplatform : The installations version is different from the one in the remote node." Checked versions and Application Server Version on GR node was 10.6.002 and target node was 10.1 so updated target node to same patch version and the same error message persisted.

[ISS Support Case] OI Servers suddenly failing.

SP2023 P03, OIs suddenly fail with unknown config error

[ISS Support Case] Can't ack alarms after object reimport

One of the objects got corrupted. She reimported the object. The object has 190 instances. The alarms for the object are currently unable to be acknowledged.

[ISS Support Case] SP account changes

Can aagalaxyower credentials be changed? patch 02

[ISS Support Case] How to configure redundant DI objects

After Upgrading from version 10 3.1 sp1 to 2023 and adding redundant DI objects set to active on-demand. The dependent objects display a time clock icon and aren't removed until redeployment is completed

[ISS Support Case] GR Acess Tool & Information about Duplicating Graphics Request

Client requested the Gr Access tool and had questions about how to more efficiently duplicate Graphics in Objects for reuse within application.

[ISS Support Case] Unable to login to the IDE

Logs show "impersonateuser failed". Bootstrap service running fine, user a member of aaAdministrators.

[ISS Support Case] Failure to add Item/Tag

Client called in with error message stating: "Unable to add item 'PORT_CIP.ENB_CLX.BACKPLANE_CLX.LOGIX5000_CLX.TagName' with access path 'Normal'"

[ISS Support Case] Object Questions

Trying to dynamically map certain objects. Wants to go away from the default on that instance. Will be sending over screenshots and config of objects. how would i dynamically fill a graphic Pane so i can have the same faceplate for multiple pumps.

[ISS Support Case] Platform Deployment Issue

Client was unable to deploy platform receiving error message that stated: "Error:Failed to deploy Platform_Backup: Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy REpositorey using the NIC that is top in the binding order. "

[ISS Support Case] Configurator crashing

Trying to setup MES Model-Driven Application Content. The compatibility matrix says if setting it up on the same servers as System Platform only SP2023 SP3 is supported not SP2023 R2. After installing SP2023 the configurator is crashing before it even opens up the screen. Below is what is recorded in Windows Event Log each time: Application: Configurator.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Configurator.Core.LoadFeatureCaller.DoCalls() at Configurator.Core.LoadFeatureCaller..ctor(System.Collections.Generic.List`1) at Configurator.Program.ProgramMain(System.String[]) at Configurator.App.Application_Startup(System.Object, System.Windows.StartupEventArgs) at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs) at System.Windows.Application.<.ctor>b__1_0(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at Configurator.App.Main()

[ISS Support Case] Multi-gaxay envionment

When in a muti-galaxy environment and attempting to select graphics that are contained in an object or an area paired with 2 sub galaxies hoping to not need to import graphics into a sub galaxies only able to select the graphic with selecting the owning object and not just the grapgic

[ISS Support Case] SMS Configuration Error

Client called in as they were trying to configure the System Management Server. When doing so in the configurator user prompted for credentials when logged in as administrator. After inputting credentials user received error message stating: "Cannot access SMS do to invalid username or password."

[ISS Support Case] Security

protocol ldap to Ldps they want to close the existing port completely security team is in europe thin manager p03

[ISS Support Case] Screen Check Out Error

Application crashed while a screen was being edited. User was unable to check in/edit screen and was presented with error message stating: "Failed to check in object. Object is being edited by default user"

[ISS Support Case] Can't deploy platform over VPN

Can't deploy a platform over VPN. Getting "Error: Failed to deploy Platform : Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding" Using IP address and not names for the GR and remote platform. Each computer can ping each other without problems. and the "Microsoft Windows Network" is at the top of the binding order. I did also see "warning: Failed to start Token Host service: Microsoft.AspNetCore.Server.HttpSys.HttpSysException (5): The prefix 'https://*:443/identitymanager/' is not registered. Please run the following command as Administrator to register this prefix: netsh http add urlacl url=https://*:443/identitymanager/ user=NT SERVICE\AIMTokenHost" But I get: Url reservation add failed, Error: 87 The parameter is incorrect.

[ISS Support Case] Online IO Auto-Build is grayed out

Model of PLC Control Logix (model number unknown) Firmware version (unknown) This information can be obtained but may take some time. Installed CDP from CDP 2023 not the 2023 R2 CDP. If the firmware is later than 34 will the driver work or online features simply not work? Client does not have L5x or I5x file for offline mode. Needs to get auto build working as obtaining these files is not really an option.

[ISS Support Case] Some items not resolving in OMI when GR node down

When the GR Node is down, when you bring up OMI and look at some screens, items are not resolving to the underlying objects. The thing is, some screens/items resolve fine and some don't. Based on my experimenting, I think if you look at items prior to the GR Node being unavailable, then they can still be seen after the GR Node goes down. But, if you are looking at items which weren't viewed prior to the GR Node going down then those items won't get resolved to the underlying objects causing loss of data on the screen. I'm guessing when you access something it is cached somewhere on the system so the OMI screens know where to retrieve data from when the GR Node is down. But if you never visit a page within OMI, that information cannot be cached so the screens don't know how to get the data since the GR Node is down and can't help. We are moving to implement SP2023 in the near future. This needs to be reviewed and assigned a high priority level.

[ISS Support Case] Galaxy Restoration

Client called in as they were doing some testing and moving over a Galaxy backup for Application server 2017 to 2023 and the GR node froze up. Client restarted GR and after performing restoration process again she was unable to restore the database connection in SQL. User was receiving message that states the following: "The supplied credentials do not represent a SQL server login principal with the sysadmin role. Either the user or password is incorrect, or the credentials do not represent a SQL Server login principal." Client was using sa account.

[ISS Support Case] SP2023R2 On Failover App Engine Failed To Open Connection To Standby Platform...

I am testing SP2023 R2. My testing environment has two object servers, with redundant Appengines, and one historian. As part of testing, I am forcing AppEngines to failover and so far everything is OK. I am also making the servers reboot to watch the AppEngines failover. I've discovered when making the servers reboot which caused the appengines to failover, I am seeing warnings flood an event logger. These warnings appear nonstop and indicate some sort of a certificate problem (the certificate server is enabled) where the appengine is trying to connect with the historian. See the attached screenshot. Along with the logger warnings, some data stops historizing.

[ISS Support Case] ABCIP Server not acquiring License

Client called in as they were receiving multiple warnings/errors showing that ABCIP server is running in Demo mode.

[ISS Support Case] Galaxy Setup

Client called in because they were configuring a Galaxy and when trying to deploy Platform received error : "Error: Failed to deploy Node :Another platform is deployed to the target PC. Undeploy the platform first."

[ISS Support Case] Unknown: Comm Error (DISource not accessible).

in June had a licensing issue break old license relationship Suddenly IO servers get Unknown: Comm Error (DISource not accessible). redundant partner also enters this status Issues started with upgrade Scripts issues, PLC communication issues, NMX errors. Sunday IO server overwhelmed (Suspect additional factors at play) Recently made the following tweaks to the system. Ping Items RB Active All vs Active on demand MV Checkpoint period (blank) Scan period bumped up from 1 - 1.5 NMX service raised to 300K Warm redundancy ( now enabled) Device Items in OI have been staggered (different topics and scan times, load balancing) Feels the system is in desperate need of tuning, Every Sunday 40% of the systems are rebooted, followed by another 40% at a later time and finally at 8PM the final 20%

[ISS Support Case] New install questions

SI was missing CF #, had questions about a file missing during repair. Verified installer was unblocked first. Will uninstall/reinstall. Now getting 'attempted to read or write protected memory', sent HF from AVEVA. Error resolved, now just unable to open WM.

[ISS Support Case] After applied Hot Fix, new galaxy cannot be created.

2/21/2024: -Development version is greater than the client. -Using Default .CAB, when trying to create a new galaxy say's the versions are incompatible. 3/5/2024: -Awaiting word back from L2.

[ISS Support Case] Archestra Graphic Warning Message

Client called in because he was receiving a warning message in the logger stating the following: "2. ArchestraASymbolProvider: Missing or incompatible version of ArchestrA Runtime Platform on the node.Galaxy references in ArchestrA symbols will not work."

[ISS Support Case] Unable to open configurator

Client will repair Domain Environment Logged in using a Local Account with admin rights. initially had 2023 installed then went to 2020 when the issue manifested.

[ISS Support Case] License Upgrade Request.

2/27/2024: -Customer needs a new license (upgrade) that supports 2023 R2.

[ISS Support Case] Engines are abruptly going offscan and objects starts stops

We are experiencing Wonderware HMI freezing, Engines are abruptly going offscan and objects starts stops. The log export has been attached. e.g. Error message L56_IAS_Eng05 has finished starting 195 objects deployed to this appengine. 0 of these objects started from the OSM cache.

[ISS Support Case] WW2023 IO connections to modbus are being created as "BigString" instead of integer or float

Creating new objects to talk to a modbus device, and all the attributes are configured as either Float or Integer attributes. When I look at the Redundant IO object or the Suitelink object in object viewer, these connections are all being made as "BigString" instead of integer or float. The objects are not configured as bigstring so it is not working and I'm unable to communicate.

[ISS Support Case] Local MxData provider service does not exist or not started

[ISS Support Case] Cannot Acquire License

Client called in because they were unable to open the IDE and the logger states message cannot acquire runtime license.

[ISS Support Case] License Issue

3/1/2024: -After upgrading to 2023 R2, after going back down to version 2017 (they were running 2023 R2, previously) the license will not pick up.

[ISS Support Case] Upgrade Request Help.

3/1/2024: -Customer is needing to upgrade there license to 2023 R2.

[ISS Support Case] Remote Platform Deployment Error

Client reached out as he was receiving error message when trying to deploy platform to target node stating the following: "Error: Failed to Deploy AO Object Can not communicate with remote node - Failed to create a remote interface for the version information from Bootstrap."

[ISS Support Case] Flex license not being seen by MBTCP

[ISS Support Case] cant deploy boostrap error

[ISS Support Case] cant deploy, another node issue

[ISS Support Case] Disable System Management Server Once Configured

Had initially configured a standalone workstation as the SMS. Wants to disable.

[ISS Support Case] Siemens 1500 Communication With Firmware 2.9

We are running AVEVA System Platform version 2020R2 and utilizing the AVEVA driver for communicating to Siemens 1500 PLCs. The City installed a new Siemens 1500 PLC with a firmware version 2.9 (the majority of the PLCs are currently running version 2.5). AVEVA could not communicate with this PLC on that firmware version, once we downgraded to a lower firmware version the communications were active again. Is this a known problem with the Siemens 1500 firmware version 2.9? Is there a fix for this on our version of System Platform?

[ISS Support Case] Galaxy is a different version message

When launching the IDE, get a message stating Galaxy db version is different than the installed version and a migration is needed. The 2 version numbers are identical.

[ISS Support Case] Cannnot connect to the galaxy

Cannnot connect to an existing galaxy or after a new galaxy is created

[ISS Support Case] Automated Galaxy Backup Utility

looking App Server 201 automated galaxy back up utility. looking for link.

[ISS Support Case] How to Use Automated GalaxyBackUp Utility

Would like to test this internally on 2023 & 2023 R2

[ISS Support Case] Installation issues

Various issues with install, found zip was blocked. Client will uninstall/reinstall. 2014r2sp1. Getting blank installer windows, will send screenshots and refresh PC.

[ISS Support Case] Changed The Change Network Account Password Unable To Deploy

Existing system Forgot CNA password and updated it on a workstation. Planned on updating on all nodes. Unable to deploy, in a down state. 9-10 platforms. 2014 R2 SP1

[ISS Support Case] Platform Deployment Issue POST CNA Password Update

REF Case : 86586 Ran Platform Killer on remote node. Did it did not appear to complete. It failed indicating the bootstrap could not be terminated. Deployment of existing platform fails as does a new instance.

[ISS Support Case] Platform Deployment Failure

Client called in because they were unable to deploy Platform due to error message stating: "The local installation's version id different from the one in the remote node."

[ISS Support Case] Deployment Fails Version Mismatch

Direct Email: One more thing...When I try to download the platform I am getting a message that the software does not match. I have attached the screen shots from the Galaxy and the Node, can you tell me what I need to load on the node to make these match?

[ISS Support Case] Objects in checked out state.

3/11/2023: -Deployed objects with Red Circle. -Not communicating with server. -Some objects have the red circle and some do not. -Access Errors. -Has tried deploying the instance of the ViewEngine. -

[ISS Support Case] SP 2023 GR Node Server OS Requirements

For a new installation we are planning on using System Platform 2023. For our current installation (SP 2017) we were told that we needed to use a Windows Server OS for our GR because of our Node Count. It looks like for SP 2023 the GR OS Server requirement is now based on the I/O count and the node count is no longer a consideration. Can you confirm that we can use a Windows 10 OS for our SP 2023 GR instead of Windows Server OS?

[ISS Support Case] Thin Manager Licensing

Client called in requesting assistance activating 10 thin client licenses.

[ISS Support Case] MBTCP not grabbing license

Installing modbus - not getting a licenses 2017 u3sp1 Failed to acquire xml license OI server, mbtcp version g-1

[ISS Support Case] AntiVirus & Port Exclusions

Client called in looking for a list of Antivirus and port exclusions as they were planning various Windows and infrastructure updates.

[ISS Support Case] Application Server Installation Issue

Client called in because he was receiving multiple error messages when attempting to install Application Server. Primary Error message stated the following: "Unable to load AppServerInstallUI.dll due to error could not load file or assembly"

[ISS Support Case] when he opened his galaxy it disappeared

was migrating, and choose do not use the default

[ISS Support Case] Graphic questions

Looking to find certain graphics to change the values.

[ISS Support Case] Deployment issue with clients

General communications error message

[ISS Support Case] Suitelink Communication Issue Undetermined

Client called in because he updated a 2017 managed Intouch App to 2023. When viewing data now the Suitelink object is not reading data. The value is not changing and the date and time for the connected display are frozen.

[ISS Support Case] How to request upgraded 2023 R2 License

I am working on creating a 2023 R2 VM. We have a customer who is upgrading to 2023 R2 and will be using that for our project. I have created the VM, but the license doesn't seem to work. I am wondering if I need an updated license, or if something else is going on. Please assist?

[ISS Support Case] Galaxy Migration Errors

Client called in because after migrating Managed InTouch application he was receiving multiple errors: "Header messed up in FdRdKey sz=0 , rcdLen=0 HS:12 siz(RD):65460" "Cannot load quick function" "Unknown opcode in Fixup Operand()"

[ISS Support Case] Aveva Watchdog Failed to Start

Client reached out because was installing System Platform 2023 and install failed with error: Service AVEVA Watchdog (Watchdog_Service) failed to start. Verify that you have sufficient privileges to start system services."

[ISS Support Case] OMI APP Possibly Going In To DEMO (Undetermined)

Using intouch OMI AVEVA having issues where it seems like an OMI VIEW APP is (freezing Up) freaking out and not getting information navigate to a different screen shows all wrenches Looks like view app may be going into a demo mode. Seems like it's happing. Not sure why its going into DEMO mode Stale Data Production system (distributed across 6 platforms) doesn't happen all at one. Regularly seeing not specific time roughly once a day. Closing View App and Reopening Nothing in the logs during that time frame (seeing messages about going into demo mode). OI Server (running) Happening on the RDS server GR is license server (no apparent licensing issue) Usage details have supervisory server license -> 1st RDS server supervisory - > thin Clients. Should we see all the thin client licenses in usage details > like to understand if I RDS server and a back UP RDS Servers > Thin Manager installed serving up thin clients > What the proper way to All Licenses should be unlimited Hard to pin point when it happens they dont always know (if they fail could have been happening for hours).

[ISS Support Case] Alarm Client Query Failure

Client called in because when viewing WWAlarmDB object in migrated Galaxy it appears blank. When trying to interact with the Query filters user receives Windows error message stating: Unhandled exception has occurred in a components in your application. If you click Continue, the application will ignore this error and attempt to continue. Could not load file or assembly 'aaAlarmManagedClient.dll' or one of it's dependencies. The specified module could not be found.

[ISS Support Case] Platform deployment failing

LM, CDP both latest

[ISS Support Case] Platform Deployment Failure

Client called in as he was experiencing a deployment failure when trying to deploy a platform with the following error message: "Cannot find target PC on the network or target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding order.

[ISS Support Case] Standalone InTouch Application Crash when Updating Tags

Client called in because when editing tags in tag name dictionary after saving the application would crash each time.

[ISS Support Case] ViewApp Stuck In Synchronization Status

Client reached out because ViewApp is showing orange synchronization indicator for an extended period of time.

[ISS Support Case] Unable to start Net DDE error

When opening window viewer in the log displays an error view component" "Unable to start Net DDE error"

[ISS Support Case] Unable to access industrial graphics

On the development machine when viewing the application in Windows Viewer the customer can see the industrial graphics but when accessing the view app after deployment the graphics do not display. "unable to reconnect to database" aahidaff

[ISS Support Case] GR_Node can't deploy after patching

Good Day, After running the 2023 P03 patch on all the platforms and the GRnode, the GRnode shows all the platforms with an orange box with black box inside. Attempting to deploy to the platforms fails with an error message "The local installation's version is different from the one in the remote node." This message doesn't make sense because all the platforms and GR are on 23.0.003.

[ISS Support Case] Aveva Watchdog Service Failure to Start during Installation

Client called in because during system Platform install the install failed with the error message: "Service 'AVEVA Watchdog' (Watchdog_Service) failed to start. Verify that you have sufficient privileges to start system services."

[ISS Support Case] Blank EULA

[ISS Support Case] Flex license not pulling for a deployment

[ISS Support Case] Is 2017 U2 Still In Mainstream Support

Direct email: Is 2017 U2 still in mainstream AVEVA support? If so, is it expected to exit mainstream this year? Trying to get a customer to upgrade and this info would help.

[ISS Support Case] Galaxy alarms remaining in summary after ack

[ISS Support Case] TLS 1.2 AVEVA and Server 2022 Inquiry

Install guide TLS 1.2 have to do these registry edits before the Server 2016 do I need to do the same steps for 2022? Seems like if you apply the registry edits after you install it there could be an issue with server 2022. Internal Testing Project

[ISS Support Case] All checked out licenses must be checked in before changing primary license server name

Direct email: Client is trying to update License Server name in Configurator but is met with the following pop up: All checked-out licenses must be checked in before changing primary server name.

[ISS Support Case] OCMC Is Not accessible Post 2023 R2 Upgrade

Referencing case 86600. while the previous ticket was triggered by a machine rename Another system (untouched) displayed the same mysterious OCMC snap-in not working post install. Launching from .exe does work.

[ISS Support Case] Platform Not Going On Scan Post Reboot

Platform Not Going On Scan Failed to set platform on scan Rebooted 03/23/ 2024 3:38.10 domain No pop up

[ISS Support Case] How long Does It Take For Engines To Sync

Direct email: Once the platform is running on scan, how long should it take to sync with active?

[ISS Support Case] Subject

When attempting to backup the galaxy from SMC, backup failed as shown in dialog box attached. Upon investigation, these errors were present at the time of backup (picture attached): Could not perform operation -- unexpected exception. Unexpected failure (8000ffff) caught at line 1088 in GalaxyRepositoryController.cpp (in D:\BldSrc1\149\s\src\GalaxyRepositoryAdmin\WWGalaxyRepositoryController\).

[ISS Support Case] Cannot Deploy Platform.

3/18/2024: -Cannot deploy to local HMI. -Failed to startup platforms. -Failed to communicate to target node. -Can Ping nodes. -Ran CNA on all nodes. -Ran OSConfig. 1904.3.2364

[ISS Support Case] Reference Validation Errors

Client reached out as when validating objects he was receiving a warning stating that certain references could not be resolved. When viewing ViewApp all data was appearing and reading normally.

[ISS Support Case] Platform deployment error

Platform deployment error: aaBootstrap GetEnginesFromPlatformInfoServer - Could not CoCreate IPlatformInfoServer

[ISS Support Case] Folding Alarms

Client called in because when running MX access tools user observed multiple false alarms and folding alarms. Client reached out requesting Hotfix IMS2932071

[ISS Support Case] Platform deployment failure

The error message is "Platform not Deploying Showing "Remote Node's UserId/Password don't match GR Node's.". Here are some ideas I found for that error on 2017 U3 SP1.

[ISS Support Case] HMI slowdown after down period

CDP 2020R2SP1 Found large number of write requests backing up. Client investigating what changes made during the down period could have resulted in these.

[ISS Support Case] EAC RunTime-Query/Select Date/Time Historical Alarms

I need some help with the Historical Alarms. The Historical alarms seem to be working but I was needing a way to select the following on the RunTime screen or query these from the Historian. Within Runtime can the following be Historical alarm selections be changed 1.Date and Time range 2. Select number of records to show 3.A next button to display the next 1000 records for example You can see by the screen capture that this control is only looking at the current day. Thanks for helping

[ISS Support Case] No Data In A Deployed OMI Application

Got 3 servers 1 gr 1 AOS 1 IO developed application on GR server tests view apps and OMI app is working. On AOS server and open application OMI screen appears Gone to object viewer sees PLC objects (NOT in OMI application) In SMC Platform an engine running on scan. LM 4.0.1 OI 2023R2

[ISS Support Case] Alarm Descriptions Not Visible Design Time - Internationalized String

internationalized string localization in app server - I have a galaxy i recieved using as a template for a new project All the alarms in the objects are using the short desc to get the alarm message. the short_desc the galaxy I've imported this value is blank. In localization upon export the alarms have value text file (hundreds of alarm messages) In design time the attribute is there but the initial value is blank. -it was a .cab (restore) 2020 R2 SP1 P01 - Site info: Internal Project

[ISS Support Case] Task scheduler issue

May or may not be related to Aveva but has a script running every 5 minutes to collect data. Has stopped every since 4/15

[ISS Support Case] Whitelisting Tool AppLocker compatibility

Our IT department are proposing to enable AppLocker functionality in a whitelist mode to restrict applications for security purposes. Could you confirm if AppLocker is a supported solution with AVEVA System Platform, or if there are any best practice recommendations / exclusions for configuring the same? At present, the proposed configuration would include the AVEVA folders but allow execution of AVEVA executables by whitelisting based on publisher's digital signature (AVEVA / Schneider Electric) and a generic "allow" rule for publisher Aveva O=AVEVA GROUP PLC, L=CAMBRIDGE, C=GB

[ISS Support Case] 2020 Migration - Hybrid Galaxy Tag Based InTouch and Galaxy References

Customer request trying to upgrade from version 10 to 2020. They have 2020 in place: 1st question in application server can you have a hybrid system. Meaning some applications us a Tag name dictionary and galaxy based objects. If we were to migrate to all galaxy objects and tag based applications. What if any deployment caveats in this configuration do we need to be aware of?

[ISS Support Case] Multi-category alarm acknolegement

Large facility with alarm model view struture how to acknowledge all of plant 1 area alarms categories hundreds of areas and 500 sub-areas

[ISS Support Case] Trend Login Failure

Client had embedded Trends into managed InTouch application and when switching between different sites the user would have to login to SQL manually instead of automatic login when viewing different data.

[ISS Support Case] Edits In IDE result in License does not support WM

Trying to add something in ArchestrA getting license does not support WM. Has dev license in place. 2014 R2 SP1 P02

[ISS Support Case] What Do The OI Server License Status Icons Mean

How can you tell the OI servers are running in demo mode?

[ISS Support Case] System Platform 2023 R2 software Request

Client called in to request a copy of 2023 R2 System Platform installation.

[ISS Support Case] IDE slow response, ongoing issue

v2023 p01

[ISS Support Case] Script Timeout

Script talking to db timing out at 30 seconds even though script timeout is set for 120 seconds. See attached. scrProcessOE. Direct run of procedure in db taking 25-100 seconds. SR 960374550

[ISS Support Case] Failure to Write to Tag

Client called in because he is using Micro 850 PLC and MBTCP driver. He is able to read all the tags and change integer value tags in ObjectViewer. When trying to write to Boolean tags the value will initially change and then be overwritten by the PLC.

[ISS Support Case] Platform failing to deploy

Errors: - "CoCreateInstance on Bootstrap Controller Failed" and "target platform failed to start".

[ISS Support Case] Text Justification in Runtime Changes When Saving a Window

Intouch 2023 R2 archestra object Trying to control position of the text. showing a window and the text is appearing randomly

[ISS Support Case] lost connections to all of their devices

Logging into the OI server, everything seem to be running on scan. When viewing on the historian server on the platform level, it shows shutdown startup failed. Has tried redeploying and cannot get the deploy to go out. Nothing seems to deploy on the GR? Get Failed to deploy, error with the host engine. Was originally making modbus changes that could have caused the system to go down. Sending over logs.

[ISS Support Case] Alarms not showing in alarm banner

[ISS Support Case] Creating a Template from a ViewApp Instance Undetermined

We use IDE (minimally) Recently migrated from 2014 - 2020 R2 SP1. Primarily IDE is used for CheckIn CheckOut of application Have individual templates which get published. Do not deploy, No Galaxy objects. To create a new app they RB and select > new derived template. Have another app they want to create 'derive templates' from. Does not get that option. Wanting to incorporate a level of customization to their process.

[ISS Support Case] Unable to Connect to Galaxy in IDE

User called in because when trying to connect to Galaxy in IDE he would receive failure message "IDE unable to connect to Galaxy."

[ISS Support Case] Unable to deploy

The client is currently unable to deploy to a new terminal server.

[ISS Support Case] No historical data

When using the situational awareness graphic only live data is show Database connection issue on the remote node network 1 GR 2 remote nodes

[ISS Support Case] unable to connect to galaxy check logger for details

unable to connect to galaxy check logger for details startMSSQLServer::startService()- Access is denied., ArchstraUser does not have required permissions

[ISS Support Case] BAcNet Driver Configuration

BacNet Driver. CDP: 2020.3 -String connection parameter. -WWClient to test connection.

[ISS Support Case] Trouble upgrading SP 2023 to 2023R2

Trouble upgrading System Platform 2023 to 2023R2. SQL access configurator can't change the username. It's saying it cannot connect to the SQL server when he tries. Requested someone reach out on Wednesday 5/8/2024.

[ISS Support Case] PLC Communication Error.

-No communication, No data being received and displayed. ----------------------------------------------------------- -PLC was in programming mode, after a fault in the power. This was corrected and the system (Intouch HMI) now showed the proper data coming in and displayed correctly.

[ISS Support Case] Failure to Write to Tag Topserver

This is a brand-new tag/attribute. It represents a command to tell a GE 800 (Commend Intercom System) to dial and connect a remote intercom station to a master station. The GE 800 takes care of the leg work of the connection but listens for the commands. The GE 800 has a proprietary protocol call ComADAPT which requires the user to purchase a separate software server (i.e. middleman software) called ComOPC which allows us to interface indirectly with the GE 800 with OPC UA. For us to communicate with the middleman software via OPC UA, we must use TOP Server since the built-in Application Server OPC DI object only supports OPC DA. Thus, we must use the suitelink object to communicate with TOP Server which communicates with ComOPC with OPC UA. I was able to send the command perfectly (the same item name) using a standalone OPC UA client like dOPC Explorer (OPC Free and Freeware Downloads from Kassl) and the TOP Server quick client too. That narrows down where the issue might be.

[ISS Support Case] Cannot open SMC or Connect to Galaxy

Client reached out because after a new install he was unable to create a galaxy or open the System Management Console. When trying to create a Galaxy there was an error message stating service cannot be started and referring to galaxymanager.cpp fault.

[ISS Support Case] Deployment not working

System is running slow. Original issue is the orange icon is slow Undeploy/redeployed and still taking a long time. Getting some request timeouts but deployments still seem to go through? Sent old school platform remover and will do this on one of the clients and will redeploy each object back out again.

[ISS Support Case] GR and other platforms does not start

Client was unable to access Aveva software and therefore could not start GR or any platforms.

[ISS Support Case] Platform failing to go On Scan

Client reached out due to platform initially failing to go On scan. After trying to redeploy platform received error that another platform was already deployed to the target node.

[ISS Support Case] Cannot Connect to Galaxy from remote IDE

Client reached out as he was receiving the following error message when trying to connect to Galaxy from remote IDE: "Cannot connect to Galaxy check logger for details."

[ISS Support Case] Compatibility Inquiry

Client reached out to inquire about whether Application Server 2020 R2 Sp1 is compatible with Windows 11.

[ISS Support Case] Application Server Download Request

SI reached out inquiring where to download Application Server 2023 R2 for client project.

[ISS Support Case] Error when loading cab file

New galaxy with a local historian. Trying to upload a cab file from a separate node an gives the following error: Unexpected failure (8000ffff) caught at line 1089 in CreateGalaxy.cpp Already made a ticket with AVEVA ticket number is listed below

[ISS Support Case] Communication is getting lost and requires a reboot to restore

Error InTouchViewAppRuntimePrimitive Retrieving the COM class factory for component with CLSID

[ISS Support Case] License issue on a VM clone

Created a VM clone of a computer with an active license, trying to get the license active on only the production machine.

[ISS Support Case] Can't change the license server

workstation is windows 10 WARNING: Server config file is not in proper format ERROR: Failed to update server name Set entries in ACL Error 1789: the trust relationship between this workstation and the primary domain failed

[ISS Support Case] Platform X exceeded maximum heartbeat timeout

1) Add the registry entry on all platforms [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ArchestrA\Framework\Nmx] "DisableSecureChannel"=dword:00000001 2) Reboot the servers

[ISS Support Case] Read only license not working

[ISS Support Case] Failure to Acquire License IDE

Client reached out as user was receiving failure to acquire error message when attempting to open IDE.

[ISS Support Case] Unexpected behavior from OMI dropdown

Trying to create custom navigation in OMI, they are trying to make a dropdown that selects a screen, but it's opening the screen in the wrong place. ------------------------------------------------------------- 6/13/2024: -Emailed client asking for Screenshots of the error they are encountering presently with their drop down box for multiple windows selections. -VT ----------------------------------------------------------------- 6/13/2024: -After reviewing the screenshots sent by the customer, this engagement seems to be more application/custom support than a break fix problem. -VT ----------------------------------------------------------------------- TEAMS MEETING at 3:30 P.M EST (6/13/2024). -VT

[ISS Support Case] changes made to template not taking and stopping from deploying

[ISS Support Case] Area Deployment Failure

Client reached out as when user is attempting to deploy an area to a target platform they are receiving a Platform communication error. "Undeploy failed. Platform communication failure."

[ISS Support Case] SQL Server

No SQL Server default instance not found: SQL is required for the products you selected, but a supported version of SQL Server was not found

[ISS Support Case] DI Connection Alarm

Client reached out looking for more information on DI connection alarm.

[ISS Support Case] Alarm issue

Alarms showing up locally but not on the remote platform.

[ISS Support Case] Changes to template object aren't propagating correctly

Template contains a reference that is not propagating down properly. They can fix it by manually adding _RB at the end of the reference but would have to do so many times as they create more instances which is supposed to be handled by templates. Until they manually update the reference they get a warning that the reference could not be resolved.

[ISS Support Case] ViewApp Communication Failure

Client reached out due to newly deployed ViewApp failing to communicate with driver/server. There is no activity in any of the OMI panes.

[ISS Support Case] Getting an error

Store/Forward failed to load file

[ISS Support Case] AOS Communication Issues Causing Unresponsive Workstations

I have been encountering a sporadic issue on the old System Platform system that is still in production. Started a couple of weeks ago. The workstations running the ViewApp will freeze and stop responding for random periods of time. Typically a failover of the AOS servers will resolve it but it is occurring on a regular basis. I have checked the network and have been unable to find anything that would cause the issue. The only thing I am finding in the logs is: "RemotePlatformResolver::OperationComplete - Send retry count for MxResolveOffPlatformResults message to requesterEngine g 1 p 16 e 32767"

[ISS Support Case] Object question

create an object template. Using archestra graphic? Want to link custom AUI? Trying to find information on it. using custom graphics. Using existing graphics. Custom Motor template. Where to tie AOI for the animation? 2023

[ISS Support Case] License not working

Not able to reach license activation anymore on older version.

[ISS Support Case] New Instances Show Comm Alarm Once Deployed

Aveva Application Server 2020 R2 SP1. The issue is with an object within our galaxy. Hello, We would like assistance with resolving a loss of comms alarm we have on a few objects that otherwise seem to be communicating perfectly. Can we set up a meeting for early next week to discuss the issue? Thank you

[ISS Support Case] Move Template under dervation Tree

User was attempting to move the base user defined object template to be a sub object of a user defined object.

[ISS Support Case] View app won't launch

Getting an error "hexadecimal value 0x1F, is an invalid character"

[ISS Support Case] Galaxy Creation Failure

Client reached out due to receiving the following error message when attempting to create a new Galaxy: "Failed to impersonate ArchestrA user. The logon attempt failed. This operation requires logon to succeed."

[ISS Support Case] Unable to access or start Alarm DB Logger

Requesting HF 3202978 as per AVEVA article 000042546

[ISS Support Case] Not able to create new galaxy from IDE

Sent over the platform killer to see if anything is lingering around. Removed some registry bits but some things still look like they are there. had snapped his entire VM and the machine names were still linked from a previous deployment/GR. Waiting to run platform killer. 7/10

[ISS Support Case] Hotfix Information Request

Client is attempting to import custom made objects from System integrator Galaxy. The objects can not be imported because of a version mismatch due to the install of Hotfix IMS1778500. The client would like to confirm which nodes to install the hotfix on before moving forward as they will need to install it to import these custom objects. We do not have a copy of the hotfix so I am reaching out to verify this information.

[ISS Support Case] Orange icon when deploying view app

Problems deploying intouch application. Error code 32 when deploying 2020 r2 sp1

[ISS Support Case] UDT tag coming back bad

UDT tag quality is 07:bad New PLC, all other tags are working PLC is on firmware 33.012

[ISS Support Case] Application Server Buffering Inquiry

Using buffering on some attributes in app server. Wants to know if they only need to use buffering with dmp3/if communication can break or is it used elsewhere. Using KEPWare (server side) DIO object to KEPWare PLC on the end is DNP3 (buffer data)

[ISS Support Case] Can't install system platform

Upgrading from 2014

[ISS Support Case] Application migration error

Migrate 2017u2 to 2023r2 alarm client failed to load query filter alarm client failed to load client mode SR 960358748 similar but different issue, required hotfix that doesn't apply here

[ISS Support Case] Cannot deploy/undeploy

-1 Engine, Redundant. -Tried to deploy, communication error. -Object state error. -Cannot deploy and undeployed. -Forced Engine stop. -Ran Engine on scan. -Rebooted redundant engines. -Was able to deploy.

[ISS Support Case] ABCIP not connecting

abcip not connecting with intouch MicroLogix 14000 mbtcp is connecting

[ISS Support Case] Can't open Platforms in System Platform 2023 R2 P01 IDE

Client reached out because they were unable to open Platforms in the IDE.

[ISS Support Case] Not seeing local platform

This is the GR node. Other platforms are deployed and in production.

[ISS Support Case] Reopen Investigation 86360 SR 960385379

I am testing SP2023 R2. My testing environment has two object servers, with redundant Appengines, and one historian. As part of testing, I am forcing AppEngines to failover and so far everything is OK. I am also making the servers reboot to watch the AppEngines failover. I've discovered when making the servers reboot which caused the appengines to failover, I am seeing warnings flood an event logger. These warnings appear nonstop and indicate some sort of a certificate problem (the certificate server is enabled) where the appengine is trying to connect with the historian.

[ISS Support Case] Changes aren't being deployed

[ISS Support Case] refresher on DB dump and DB load

[ISS Support Case] Cannot deploy to a new platform.

Error message: remote node user id/password does not match gr node. He says change network acct utility is using the same username and he set the passwod on the remote node. First time deploying to this platform. v2023

[ISS Support Case] OCMC Remove Platform from Workstation Not Working

I need to remove the platform off of a workstation but when I attempt through OMC, it will not remove. I know there used to be a Platform Removal tool but I am not sure if it would work for the newer software. I need some assistance getting this resolved.

[ISS Support Case] Primary OI fails to connect

Redundant OI Primary fails to connect MBTCP Was previously working, noticed last week Already tried redeploying everything

[ISS Support Case] Hotfix Included in Patch information Request

Client reached out to inquire about whether Hotfixes 3342967 3371452 are included in 2023 R2 Patch 1.

[ISS Support Case] OPCUA Connection To Emerson IO Module Not Working

Assistance Setting up OPCUA communications to an Emerson I/O Link module - version identify - 2023 CDP 7.4.0

[ISS Support Case] Can't add themselves to a user group

Trying to add themself to the local user group getting the message "failed to list the domain"

[ISS Support Case] Retentive file versions don't match

They had a plant down over night, got it back running but they still don't have redundancy and they want to avoid another outage. Had some license issues they believe to be unrelated.

[ISS Support Case] Cannot log in after patching

From the user: "We are now having an issue with a Visualization. We have a Login screen that is redirected via IOSetRemoteReferences that is not connecting to the Objects that are clearly deployed and referenced. See screen shots and logger messages. This worked without issue before Patch01. This issue is affecting production because technician cannot login." All Archestra graphics were failing to resolve references and prompting the following error each time a user interacted with an Archestra graphic in runtime: "Exception caught in IJupiterGraphicManagerBase.Startup method. Message : Method not found: 'Boolean UDT.Model.UDTExtensions.IsUDTReference(System.String, Boolean)'."

[ISS Support Case] Upgrade Information Request

Client reached out as he was upgrading Application Server 2017 Update 2 to Windows 11.

[ISS Support Case] Deployment Failure

Client reached out because after making configuration changes to multiple objects she had pending changes on objects in Galaxy. When trying to deploy the objects user was receiving engine communication failure message. This is a single node environment.

[ISS Support Case] Communication Issue with Galaxy and AOS

This is affecting OIABCIP and DASABTCP. They lost power and rebooted and now no data is coming in. Everything looks fine on the plc. We can ping plc fine. Communication goes through the galaxy. We tried redeploying a DDESL and problems persist. Nothing shows up in diagnostics. This is going to historian which looks fine in Status. He has rebooted the GR. ------

[ISS Support Case] Platform Will Not Go On Scan - Failed To Load Security Schema From User Profile Data

Unable to Get platform on Scan Ran CNA OSConfig Utility Reboot Restarted Boot Strap Invalid HResult failed to security Schema Profile Data

[ISS Support Case] Create new galaxy Error: Failed to connect to the GR node...has platform deployed from another GR node

He clicks new galaxy, galaxy type is blank and gets message: failed to connect to GR node. It says there is a platform deployed already. He recently installed p01 on 2020 r2. SMC: Failed to connect to the GR node: NEWNODENAME. The node: OLDNODENAME cannot be used as GR node since it has platform deployed from another GR node

[ISS Support Case] Deployed Attributes Randomly In Consistent or Stuck In Initializing

On a new installation, trying to connect OPCUA to an OPC server, can connect through the OCMC but can't reference the tags through the IDE tried and failed to establish connection through wwclient though they do have connection through a separate app they have (I forget what it was, and it's possible the wwclient was configured incorrectly) Can get tags on OPC server - Not Consistent Goes to deploy object with reference Some of the attributes stuck in initializing state has two AOS running as redundant pair testing purposes Appengine on the platform Cascaded to a multiple issue. Tried to updated CDP on GR not sure what happened Applied update when to look at system no progress bar like the installation failed. Tried to install again

[ISS Support Case] Singular ViewApp Delay in Communication\Initialization

Client reached out due to one of three ViewApps both initializing and updating with data slowly. ViewApp when first launched takes 40 seconds for the graphics to begin to initialize. Each graphic is loaded one by one takes an additional 15 seconds. Client is using Gateway and MBTCP OI servers with around 500 tags.

[ISS Support Case] .net runtime 6 error during system platform install

Installing Intouch v2023 sp2. Gets message about installing .net runtime 6. Windows 11

[ISS Support Case] ABCIP is slow

[ISS Support Case] OI Server Communication Failure

Client reached out due to all objects in Galaxy not showing communication. When viewing OI servers all showed as activated, but communication was failing in HMI's. Object viewer would freeze when trying to view any object.

[ISS Support Case] Restore Galaxy from Backup CAB

Tried updating the CDP and things stopped working, suspect corrupted install. Unable to restore via galaxy database manager.

[ISS Support Case] Application Server 2023 R2 Patch 1 Install

Client was unable to proceed with installation and receiving message about advising to stop aaEngine.exe.

[ISS Support Case] OPC Attributes Auto bind Issue $Analog or $Discrete objects

Aveva system platform tags are having difficulty communicating to source OPC tags when using the autobinding feature.

[ISS Support Case] License Cannot Be acquired after Upgrade

-License cannot be acquired. -License is active. -2023 R2. -License is a 2023 R2. -License Manager 4.0.1. -Re-Run of Configurator. No SMS. Sync. -Was able to open the IDE.

[ISS Support Case] OPCUA Communication Failure

Client has multiple tags in the same device group two of them show good quality data and communication while the other shows bad data quality and configuration. When using WWclient it shows bad configuration error for connection. When viewing tags in OPC Quick client on OPC server they all show good communications. Client is using auto binding for tags.

[ISS Support Case] Help with setup on a testing environment

New installation for a testing environment. Needs help setting up a node to deploy to. Have a vm installed, can simulate a runtime. Setting up a separate PC (managed standalone). Not sure if I need a license or point to license server on my VM. Hierarchy in IDE, do I need a platform, view engine and view app? Licensing Topology - do I license locally or point to my VM

[ISS Support Case] Can Secured - Verified Writes Pop Up Fields Be Programmatically Populated

I have a few questions about configuring users for secured and verified writes, and if there is any way to customize the pop up login screens. Not urgent, but would like to schedule a time to investigate. have some questions about verified writes. When trying to toggle a bit set up as a verified write, the following log in pop up appears. I have two questions about this. 1. Is it possible to set this up so the current user does not have to enter their password again? 2. Can the pop up be modified to automatically populate the Domain field of the verifying user (the bottom sign in)?

[ISS Support Case] HMI application Looses Communication On GR shutdown

So I was able to get the application deployed and I can launch the HMI application, but it loses comms if I shut down my AVEVA galaxy VM

[ISS Support Case] Object Not Processed Deployment Issue Undetermined

Uninstalled anything Couldn't find User Groups Redownloaded Extracted Getting deployment problems - several undetermined issues App Engine and DDESLC getting stuck

[ISS Support Case] Unable To Check In An Object

I can't check in an object. It won't allow me to override the checkout or undo the checkout either.

[ISS Support Case] Unable to undeploy Getting General Deployment Failure

Encountering a General Deployment Failure

[ISS Support Case] What are the System Requirements for 2023 R2

What are the System Requirements for 2023 R2. If you can pull that information quickly great if not, I'll find it later.

[ISS Support Case] AVEVA OMI application data display issue Undetermined

Direct email. We are having issues with tags updating in OMI. When we deploy, the values display NaN initially and populates when the value changes coming from the sensors. This may take several minutes for al of the values to appear. This is after about 5 minutes. Do you know what we can do to help alleviate this?

[ISS Support Case] Field Attribute Showing NAN Other Tags Working

Has a field attribute not displaying data for a specific tag in an object while other tags are working in that object

[ISS Support Case] App Engine IG Script Execution Documentation

I need to find AVEVA documentation about Graphics Scripts on Objects being executed by the Engine, not Intouch

[ISS Support Case] Seeking Scripting Documentation Articulating IG & Engine Script Execution

I am looking for the documentation that shows where Aveva Archestra Symbols execute on the Object and Engine and not on the InTouch Application to explain to a customer how scripting in a symbol works

[ISS Support Case] Cannot Undeploy Platform

Client reached out as they were trying to undeploy a platform from a target node in order to migrate the Galaxy. Client attempted to shut down target node and undeploy platform unsuccessfully.

[ISS Support Case] High Ram Usage/Memory Leak

Ram usage increases over time to the point of 100% usage. A re-boot solves the issue temporarily.

[ISS Support Case] SP2023 Remote node deployment fails HRESULT = 800706ba

Having issues with System Platform 2023 remote node deployment. Attempting to deploy a remote Application Object Server (App Engine) but can't get the Platform object to deploy. Upon deploy attempt, a trace on DcomInterfaceAccess shows a successful ping, but then exists with No COSERVERINFO received from client. Then deployment fails with an HRESULT = 800706ba. Log file from SMC is attached.

[ISS Support Case] Deployed Changes Not Displaying in Thin Client Sessions

Made a couple changes to a view app template pushed it out When I pulled up the console app everything is fine the folks on site updated the remote instances and the application did not reflect the changes that were made. All RDS instances are pointing to the same view app Version 2017 U3 SP1 P01 (may or may not have the patch) Server 2016 Suspect its something in the local files for each user blocking the update. - going to try logging in to a RDS session. They have 5 thin clients serving up alarms None of the 5 client sessions took the changes apps been updated bounced the thin client made it log in again No change

[ISS Support Case] Values on IO tags changed to the previous value

We have IO Tags that are modified in runtime and without any reason this values changed to the previous values after some seconds. Please see the Picture attached

[ISS Support Case] Target Platform is already owned by another Galaxy

Repurposed workstation can not be deployed to.

[ISS Support Case] Losing Trend Data During Engine Failover

Losing trend data due to a failover

[ISS Support Case] Wonderware System Platform 2017

I am trying to restore a galaxy using Wonderware System Platform 2017 IDE and am getting an error that the backup was created using a newer version of SQL (Version 13) . I have version 13 installed on my system. How do I make the IDE direct to the newer SQL version while restoring

[ISS Support Case] RDI object errored post power outage gets "Operational error: Conversion is not supported"

The server had a power outage and the customer lost ststus of the equipment. In the object viewer he RDI object showed a yellow square. and the connection status said disconnected. the RDI objects have a script to automatically reconnect. Tried restarting the corresponding engine, but didn't worked. Redeployed the RDI objects fixed the issue. Any idea what could caused the issue? Please advise. Download from the link below screen shots and the log file.

[ISS Support Case] Enabling Flex Mode with License Mode Options

We purchased Flex licensing -downloaded dev license and activated In configurator there is a License Mode that says enable Flex Mode and there are two options System Platform Supervisory and System Platform Enterprise. Do i have to enable flex mode and what is the difference between Enterprise vs Supervisory (which one should I choose)

[ISS Support Case] Modbus Register (5digit 3X ) Not Working As Expected

Adding an ABB flow meter in the field connected to the network using MBTCP sure the port is open set up a sys status tag showing good Question in the register need to poll a 5digit 3X floating (any issue with pulling a 3X register) Not using a modbus bridge using CDP

[ISS Support Case] General deployment failure

migrating from 2014 to 2020 2014 to 2017 migrated and was fine migrate to 2020 and try

[ISS Support Case] Installation Issue License Agreement Blank

Trying to install the product and it can not see the license agreement.

[ISS Support Case] Writing From One Communication Object to another

Had two OPC objects set up and working in the IDE trying to share / update data between two PLCs.

[ISS Support Case] Setting up and deploying a GR

Uses the IDE for InTouch application management. No deploying required InTouch uses NAD. Un familiar with the process.

[ISS Support Case] Unable to Deploy or Undeploy

Failed to set the target object offscan, write access denied

[ISS Support Case] 2023 can't view or edit window

[ISS Support Case] How to create a new line in a tooltip?

The client wants multiple lines to show up inside of the tooltip each on its own line

[ISS Support Case] Unable to deploy

Getting the Remote Node's UserID and password do not match.

[ISS Support Case] Connection to the service has not been established

Backed up a application server .cab file trying to open it on my VM. Does everything correct migrates and when he tries to open gets. Connection to the service has not been established. Server 2012 R2 had an older version of system platform in place upgrade SMC Log viewer:

[ISS Support Case] JUst upgraded 2020 r2 sp1 p01

can make and changes doesn't run as welll o gr as it does on hmi P01

[ISS Support Case] Combine Output Totals Into a Single Display

Attempting to combine two device registers to display the total in a display field

[ISS Support Case] Unable to Control a Graphic Interface

A specific group of users are unable to control a graphical interface belonging to a particular area's access group

[ISS Support Case] Deployment Issue

Checkpointers seemed to be off. Seeing DCOM errors

[ISS Support Case] Permission new galaxy

StertMsSQL access denied

[ISS Support Case] Deploying to a new platform fails

Gets message: Failed to get bootstrap version.

[ISS Support Case] Deploying taking over 20 hours - Orange Icon

Deployment issue with InTouch view app, been deploying for over 20 hours. It says its syncing. No messages in SMC. The GR is in the cloud and the node is in Texas

[ISS Support Case] Cannot migrate cab on new GR

Opening cabon a new GR. Cab is 20.01, installing on 20.02. He tries to migrate and it gets to 80% complete and it gets stuck on derived objects. Cab was created on a system with SQL 2019 and they installed same version on new GR.

[ISS Support Case] IDE Not Opening Objects

We have a galaxy machine with IDE. We have restored the galaxy with no errors and can see the galaxy objects in the tree view. When we click on any object in the tree view, we are unable to view its settings in the IDE. The object appears to open (red check mark on object) and then a dialog flashes and then the check mark goes away, the object editor panel does not open on the IDE right hand side. This appears to be true for any object, platform, engine, user defined.

[ISS Support Case] Platform cannot deploy

8/2/2023: -Redundant alarm servers in each 3 areas. -Deploy to one alarm server, Orange Square. -Undeployed all the way to the engine. (did use Sys. platform remover).

[ISS Support Case] License Could Not Be Acquired When Launching IDE

Activated a DEMO license and it's not being picked up when the IDE is launched. Getting near crunch time and need to get this running to avoid plant down scenario.

[ISS Support Case] System Platform Security Configuration Error EditorHandlerGuid

When trying to configure the security in the galaxy the attached message appears when selecting the security groups tab. Security groups and roles are missing from the configuration applet, only newly added groups and roles are displayed.

[ISS Support Case] Unable to import customer's galaxy in test environment

Unable to restore client's galaxy

[ISS Support Case] Unable to Deploy

Platform cannot be deployed while the GR platform is not started

[ISS Support Case] EcoStruxure Control Expert PLC Modules Graphic for Archestra Graphics

The PLC status for this project has extensive use (58 PLCs) in all the plant control panels, and they will be displayed on the SCADA in the touch Managed Application. We are using Archestra graphics and would like to use the Schneider Ecoxtrructure PLC graphics to display the status of the PLC. Since the Modules are numbered in a different order because of their position in the rack, we need to get a PNG image of the rack to show the device and add the status on top of it. How can I export the graphic from Control Expert and use it in Archestra (No image)? Does Aveva has a library for that in Wonderware? Do you have any suggestions? Thank you

[ISS Support Case] Deployment issues

Upgraded .net framework from v5 to v6. D003 and D002 lost communication. Wonderware - 2020 r2 v ------------- Deployment issue - D003

[ISS Support Case] Alarm query is blank

GR - cannot see alarms. Alarm query is blank, says 0% complete. 20.1.100 2020r2sp1

[ISS Support Case] Lost communication to one tag

One tag in a galaxy stopped providing data to application SMC logged the message "sets are not allowed on a quarantined object"

[ISS Support Case] Getting errors and warnings with validation issues.

He originally saw problems on a template object saying it didn't have scripts\ graphics etc that belonged to the objects. After validating the template object cleared the errors but the child objects still have them.

[ISS Support Case] Deployment Issue

Firewall changes were made. Unable to copy file repository error.

[ISS Support Case] Failed to deploy

completely undeployed due to intermitted communication and after the win platform is failing to deploy.

[ISS Support Case] Deployment of derived templates and instances in graphics with OMI App

Utilizing the AVEVA Asset Library we have some confusion with mapping to the various instances of a particular instance of an object. We've got several people looking at it and our experience isn't allowing us to see the path.

[ISS Support Case] Bootstrap failed message after upgrading .net

>Net upgrade fromv5 to v6. Bootstrap failed message. 20.1.000

[ISS Support Case] Symbol editor is not opening

WWPackageServer Component: Failed to Deploy code modules object .80004005.

[ISS Support Case] Unable to deploy View application

Unable to deploy View application. -Was adding new conveyor to startup, they are not on deployed, so if they go to run them, they will not be able to.

[ISS Support Case] License Transfer

I want to transfer the all the licenses related to the Aveva System Platform from an existing server to a new server. Please let me know the procedure for the same.

[ISS Support Case] SQL Server instalation

After attempting to restore a backup application the error display states that the sql DB needs to at least be 2015 to restore back up.

[ISS Support Case] High CPU usage after installing CDP 2023

Engines seem to be high. Getting some errors from event viewer on unexpected shutdown of gateway.. May or may not be related. Hovering around 80-90% after upgrade. Was originally 20-25%. Screenshots of task manager in box.

[ISS Support Case] Unable to deploy

Asb related messages Domain environment Bootstrap error. checked dcom FIPS disabled. Portal scan is all green

[ISS Support Case] OI Communication

Lost communication after deploying platform hosting redundant engine but please confirm if it was on platform deploy, or engine deploy (we have redundant engines not redundant platforms -------called back in, still having issues---------- Problem started last week. This is a new system.

[ISS Support Case] Trend not pulling Data For a Particular Site

Issue first observed probably been that way since it was set up. Site is about 6 months old (never validated). Original would pull up the trend client not trend Error message can not find the .aa trend file (newest message) after changing scripting Can open manually in trend client.

[ISS Support Case] OI gateway communication failure

PLC Semmens 300 and 400 firmware:? Cant pull data from 5 processers through OPC scout

[ISS Support Case] Cannot Open the IDE

GR already deployed to this, has been working for years. -Make's changes every 3 months, have not had issue's. -Cannot Open the IDE. -Connection to the Service has not been established.

[ISS Support Case] AOS/DAS never sends Store and forward block

2020 R2 SP1 P01. system running fine since p01 applied in may 2023. rebooted historian today (15 minute outage). AOS server went into store and forward. after historian back online, all AOS servers came out of store and forward. you can see in the smc when each one transitioned. but blocks are never sent. trends show flat line during this time. I see the A000 folder and files and log folder with todays date and time. lok files show a july date.

[ISS Support Case] OI Communication Failure

OI Communication failed to receive incoming value from the plc.

[ISS Support Case] failure to deploy, communication error

[ISS Support Case] Deployment Error

Deployment error after upgrading PCs to SP2023 P03 win10 and Server 2016.

[ISS Support Case] Viewapps displaying wrong/incorrect data

[ISS Support Case] BLANK EULA

[ISS Support Case] Check-In error's.

Object unable to Check-in. -Derived Object came from "nowhere" and unable to delete due to the "object is already in use".

[ISS Support Case] General Deployment Error.

Migrated Galaxy. -Trying to Deploy GR node, Say's it's already been deployed. -General Deployment error.

[ISS Support Case] Editing application information

Wants to rename the instances and its grayed out.

[ISS Support Case] Suitelink error

Customer what to know some of the reasons behind a Suitelink error displaying in the log.

[ISS Support Case] InTouch application is not updating

Customer has a development node that he is making changes to an in touch application, exporting that application transferring it to a NAS drive copying the application to the same path as an existing in touch application, thats running on a remote note, renaming the old application and naming the new application, the same name as the old application and launching the InTouch application. The application is not reflecting the changes made on the development note. This sounds like there may be an issue with the process hes using to back up the application on the NAS and that in touch isnt fully getting the new back up with the changes made on the development note I spoke with the customer and asked is the remote note not set up to receive the updates from the development note automatically he said no that that is not something theyre interested in doing. I recommended trying to place the old application in a new folder removing the path thats in the InTouch, application manager, and browsing for the new application with the development updates to see if those changes are reflected, when launching the application. The changes did not display. I requested a screen recording of the process hes taking and Ill be checking to see if this is way is supported by Aveva

[ISS Support Case] Failure to Connect to GR Node.

Un-blocked Zip before Extracting. -Put galaxy Repository on different machine. -Failed to Connect to GR node "development" due to Platform being deployed from another Node. -initialize ping has failed. -Connect to GR failed to connect to GR repository.

[ISS Support Case] Bootstrap interface Failure.

-Failed to Create an interface for the version information from bootstrap.

[ISS Support Case] Platform Already Deployed to the Node.

-Failed to Deploy......Platform Already deployed to the node.

[ISS Support Case] GR Node Currently Deployed, cannot Deploy Object.

-Cannot deploy object in Galaxy, GR Node currently has.....Deployed.

[ISS Support Case] Viewapp crashing

Sending over pictures as we cannot do a remote session.

[ISS Support Case] ABTCP Version Question.

Wanting to Run an allen-Bradley. -Needing the information on compatibility between OI-Core and CDP.

[ISS Support Case] Unable to deploy ViewApp

It is getting stuck on an orange icon

[ISS Support Case] Missing Archestra Graphics during deploy

Replacing a damaged HMI, and can deploy the platform and view engine and InTouch (Hybrid, managed app). However, while all of the InTouch built-in graphics and field devices work just fine, the Archestra graphics didnt come over at all. They are there, and if I open WindowMaker on the GR and put the same HMI into runtime there, the complete HMI is available. On this new replacement box, NO archestra graphics at all. Don't see what I'm missing.

[ISS Support Case] Credential error when trying to view alarms

[ISS Support Case] Engine, Platform redundancy error.

Windows 10 where the object. -Primary is not ready for synchronization. -Failed to Create Bootstrap. -Cannot undeploy or deploy primary engine. -target Object is already deployed.

[ISS Support Case] Watchdog service fails to start

We have a customer that has a computer with the Wonderware OS 2012 running Intouch v7 Objective is to upgrading to Windows 10 Initially was told to use 2014 - spent quite a bit of time with TS and AE in a previous case. Ultimately was told to uninstall 2014 and install 2023. Yesterday was sent 2 links SP 2023 and a SP... I got software installed on my working machine. Machine we are trying to replace (worked on wonderware 8 years ago) . Trying to install Gets Watchdog service fails to start.

[ISS Support Case] watchdog error when installing sys plat 2023

[ISS Support Case] Unable to deploy after migration.

-Unable to deploy anything after Migrating from 2017. -

[ISS Support Case] MES 2017 to 2020 Migration Errors

Successfully got galaxy and MES migrated from 2014R2SP1P02 to 2017U3 on an AVEVA Integration Studio intermediate image. No warning or errors. Then tried to create a CAB file from that galaxy and bring into 2020R2 (yuck-no go, still hundreds of errors) Then tried to export all of the objects and graphics that are needed and then create a clean image import 3 sLIB files o aaFactMES.aaSLIB o aaMES.aaSLIB o FactMES.Controls.Utilization.aaSLIB Then import the graphics (including MES DT and button bar controls from the 2017 U3 objects) Then import the bulk of the objects last This process produces the least amount of errors, but still produces them. Some questions: 1. Should I get new sLIB files instead of bringing the ones over from 2017? a. If so, where do I get them? 2. Same questions as above with the MES graphics a. The MES component graphics seem to be problematic b. Should I replace the graphics in 2017 intermediate with new MES graphics? c. When I bring the exported graphic objects into the new 2020R2 galaxy, there are multiple errors and the eventual objects are blank (no graphics) 3. Then when I bring in the big object import, it has problems with the missing graphics from step 2 Going to try a clean, new galaxy this morning and then wait to do step 1 until we communicate further. Do I need to send you a copy of the errors from the first time? What to do next MES database updated successfully, building a galaxy import linking objects On the initial upgrade from 2014 R2 SP1 - 2017 UN . - Graphics - Symbols Exported - Objects Instances as an All Object Export Following the same process with 2017 - 2020

[ISS Support Case] Bootstrap errors coming in

Possibly related to DCOM

[ISS Support Case] Unable to Open IDE

When trying to launch IDE, the splash screen doesnt appear and the SMC throws the message "Failed to resolve the assembly Archestra.CommonUI. Themecolor"

[ISS Support Case] Using Assign objects in the IDE menu hangs for a few mins

Client has asked to reopen case 83254.

[ISS Support Case] Identifying an application In a Restored Galaxy

New to the product working with Wonderware IDE Managed application 2014 R2 SP1 P02 Existing system, someone else configured and deployed. Project is to take over and implement 2023. Trying to export the existing application encountering an issue not sure where to look / identify the application. installed 2023 - Had a back up of 2014 R2 SP1 P02 - Migrated the galaxy (seemed to go well) Only seeing the demo applications in Window Maker not the managed app. Stuck in a partial deployment state.

[ISS Support Case] System Platform CDIVersion 6100.0474.9697.1 Needs HF IMS1442215

Im trying to track down what exact version of System Platform I need to install to open a galaxy. Upgrading the galaxy is not an option, I need to import the objects back into the existing galaxy. This is the CdiVersion="6100.0474.9697.1" I get from the __GalaxyInfo.txt file in the .cab backup. Im assuming its some sort of HotFix applied to 2020 R2 P01 (20.1.001) with CdiVersion=6100.474.9573.1 I found some articles in the knowledge base about potential hot fixes, but I cant find anywhere to download them. Doc Id: FAQ000021671 Doc Id: TN000033992 Can you help me figure out what Im missing?

[ISS Support Case] How to find a reference string in a galaxy

2014 R2 SP1 P02 - something is referencing me.faceplate. Not sure where that is generating from.

[ISS Support Case] Unable to access galaxy after Microsoft update

After Microsoft mandatory update . Cant access galaxy in my test image. Tried running network utility, applying patch 01 to 2020 R2 SP1, dcom fix. Error messages: StartMSSQLServer::StartService() - Access is denied., ArchstraUser does not have required permissions Sql service could not be started.

[ISS Support Case] Deployed Changes To A Managed Application Are Not Displayed

Intouch view app graphic not showing recent updates. Application Type Managed changes are deployed typically see a pop up to accept changes

[ISS Support Case] IDE prompts for password

[ISS Support Case] Unable to Open IDE

IDE doesnt open due to license restriction

[ISS Support Case] IO Object showing as unassigned

Exporting object when IDE locked at 60% closed out IDE with task manage and IDE crashed. created new galaxy but tags are showing as unassigned. Restored galaxy to a point before crashed. IO objects are showing up as unassigned though they are actually assigned Errors:

[ISS Support Case] Can you mix Archestra Graphics With Galaxy References And Tag Based InTouch

Direct email: Can I use system platform symbols and regular standalone InTouch symbols in the Same application? 2014 R2 SP1 P02

[ISS Support Case] Unable to open some screens after login

We are migrating our system from an older version of Wonderware to the newest version of AVEVA. So far everything has been pretty straight forward, however we're realizing some screens have buttons that aren't working. We were hoping to get some insight on this issue if possible.

[ISS Support Case] Log Flags For Troubleshooting App Engine Redundancy

What log flags should be enabled to troubleshoot App Engine Redundancy

[ISS Support Case] Log Viewer Stopped

[ISS Support Case] Deployed object stuck at 6%

Got a pump trying to deploy and it's stuck in deploy. stuck at 6 percent. 30 minutes in this state.

[ISS Support Case] Navigation objects and redundant app engine Deployment Issues

The redundant partner engine is currently deployed but not ready to synchronize data When trying to deploy those screens, we got an error stating that the host was not deployed

[ISS Support Case] New Panel PC wont deploy

invalid credentials

[ISS Support Case] Unable to Deploy VIewapp

Deployment fails with the following message "There are instances not selected for redeploy for which the instance is a host"

[ISS Support Case] Getting 'failed to restore data base' when restoring a Galaxy

originally 2014 system using intermediary migrations. Took it from 2014 - 2014 R2 SP1 P02 then 2017 and now during the 2017 - 2020 upgrade it's consistently failing

[ISS Support Case] Windows 11 Compatibility Question

Need to know if 2014 R2 is compatible with Windows 11. Have like 50 machines they are upgrading and leadership needs to know how to approach this.

[ISS Support Case] Installation Issue License Agreement Blank

Quick question trying to get cordis to deploy historian client sent system platform folder... It folk is trying install and the agreement is blank...

[ISS Support Case] Deploy error

Made change to an object that was deployed. Attempted to deploy changes. Got error. Error: Failed to deploy XXXXX : this object (id = 239) will not be deployed because its run-time component is not registered. Then tried to delete original and replace with new instance, same error. Then tried to export template with new name, import, build new instance from that and deploy, same error. Then tried to have another user deploy instance (thought it might be my session), same error. Out of ideas to try.

[ISS Support Case] Historizing Data Collected From SQL Server

We are trying to connect a SQL database to AVEVA system platform. We are using the IDE to try and collect information from new lines. We have an object with a script, accessing a 3rd party collection and are trying to historize that information in AVEVA (Historian). Ultimately a script will be defined but the immediate objective is to trigger this process manually from object viewer, seeking assistance on identifying which attributes need to be triggered. (3rd party collection is called Monnit which is a basic SQL database )

[ISS Support Case] Client permission

Can you send us a document that explains the Client Permission Requirements for Users on a Windows 10 operating system. We have been having issues with setting this up and when we installed a Server operating system the problem went away. We would prefer to use the Windows 10 machine but need to understand the configuration requirements.

[ISS Support Case] Platforms stuck connected but in store forward

After a historian reboot, many platforms will not come out of store forward. the connected is off then back on when historian reboot is complete but stuck in store forward. two ways to clear - reboot the client. or browse to client via SMC and take platform off scan and put back on scan. toggling the connect statecmd nor toggling scanscate command will clear issue.

[ISS Support Case] GR node schema version is greater than the client

The gr node schema version is greater than client connect to galaxy will not be sucessful

[ISS Support Case] Can't force failover to backup

2014r2

[ISS Support Case] Stuck Template CheckIn

When checking in a template with derived objects, IDE just locks up at the progress bar and never completes the check in. We have to kill the session in task manager and then reboot the GR node to recover. Sometime can get the template to check in by checking in a template above the problem one. Doesn't happen 100% of the time, but enough that it is an issue (maybe 25% of the time).

[ISS Support Case] System Platform Hourly Emails Stopped Working Suddenly

Has system platform configured for emails to be sent every hour. This has been working for the past 5 years but they aren't going out or they will sporadically work with no indication in the logs what could be wrong. (using small network SMTP mail) Stopped right before the break, the last successful email was sent on 12/22 3:30 PM. IT pushed out some patches 12/30 -12/31 (KB5021233 KB502872) along with a Servicing Stack 10.0.19041.1737

[ISS Support Case] License Agreement Is Blank New Install 2023

Server 2022, get to the license agreement but is unable to accept, it is blank.

[ISS Support Case] Unable to Deploy

Trying to deploy to 3 different nodes and receiving multiple failures ---------- SMS errors, remote node was not pointing to sms server. ------ Now platform deploys but then fails and we cannot undeploy. Sent platform remover 2016. --------- We remove platform and now get general deployment failed. Looking at log viewer and it is trying to deploy to a directory in the D: but that is the virtual cd drive the install disc was mounted to. ------ Will have user uninstall and then install via zip file im sending him.

[ISS Support Case] Getting Bad Quality in an Object Troubleshooting ABCIP

Created an object in app server and cannot get a good quality read on it. wwClient tried to validate items but adds and item still gets bad quality End device ControlLogix PLC (some tags are working) Tags were previously working / existing system. Work was done on the PLC and then this issue surfaced all point are discrete deployed DDESLC CORE G-2.1 v5.1.0 ABCIP G-2.0 v7

[ISS Support Case] Unable to Connect to IDE

Launching IDE produces "Unable to connect to galaxy, see logger for details message

[ISS Support Case] Deployment timed out

Customer made changes to INtouch application and the deployment timed out. Got an orange icon on view app. can not create new instance

[ISS Support Case] Plant PC Comms Issues

Communications issue symptom red x. Also Orange icon stuck and not resolving.

[ISS Support Case] Remote IDE connection Issue

A system was rebooted and 3 patches were applied, after which remote IDE connection stopped working. The patches were removed, did an uninstall / reinstall (no bat or uninstall TN) but the issue persists. Remote IDE Windows 10 GR server 2019 LS 3.7.000 2020 R2 P01 Integrator has admin access but won't be here until the 1st of next month. wants to gather information in preparation.

[ISS Support Case] Shelved Alarms are Missing From an Alarm Banner

Shelved number in the alarm banner display count doesnt match the shelved number showing in the top of the banner

[ISS Support Case] Request for HF-IMS1862162

Would like some kind of official explanation of why IMS 1864791 hot fix failed and why HF-IMS1862162 will fix it if possible. I wont wait for the next failure .. if they have a fix with confidence, Ill apply/test it. Unfortunately upgrading the software to P01 is not an option.

[ISS Support Case] Seeking Information on System Management Server

In a previous case SMS had a performance impact causing updates in the view to stutter. The issue was resolved by disabling SMS. Requested Additional Information regarding this feature.

[ISS Support Case] Cannot create new galaxy SP 2023

2023 - trying to open a galaxy. Getting error messages. Unable to connect to galaxy, Flex feature is unlicensed. windows 2019

[ISS Support Case] How to Activated License

Not able to get a license through our license server. LM 3.5.1 Trying to do development Trying to set up (new to activated licensing) PG County

[ISS Support Case] Restored Galaxy Deploy Fails : Cannot deploy Galaxy node. Please configure this platform to use machine name

We migrated a backup galaxy from our previous system. Loaded and migrated it onto the Aveva version 23 software we have. Everything works fine until we submit for deploy. We get a "Cannot deploy Galaxy node. Please configure this platform to use machine name """""".

[ISS Support Case] DI object Scaling Issue for Wago 750 PLC

Using an old version of WSP 2014 R2 SP1 P02 Trying to read a floating point number out of a Wago PLC 750-8212. 03.04.10 (16) Using DI and RDI objects created attribute. Appears to read a value and is correct but it's off a little. Using Modscan for validation and it matches what's in the PLC seeing 83.04 vs 83.16 Not a consistent offset but the issue scales, as the value increases offset increases.

[ISS Support Case] Application Manager - all apps are missing

Issues in application mgr, new intouch apps are not appearing.

[ISS Support Case] 2023 installation issue with license agreement

2023 - win 10

[ISS Support Case] Application server SMC not populating domain

We're installing AVEVA and have come to the application server portion. We configured the galaxy and sql server. Deployed the galaxy, then installed AVEVA on the application server. When we drill down into the log viewer in SMC, the domain we created isn't populating.

[ISS Support Case] Not able to create galaxy

Getting Permission denied in database on master.

[ISS Support Case] Managed application deploy question.

Can't undeploy because it can't find the repository file. Can't find the file repository

[ISS Support Case] IDE error - the connection to the service has not been established

2017 sp1 U3 P01 Change network acct is aagalaxy owner - installation media is not blocked - unable to run repair, it errors out - can create a new galaxy but cannot open it - caller will do uninstall/reinstall -----------------Errors---------------- Unhandled exception has been detected. System.NullReferenceException: Object reference not set to an instance of an object. at Asb.Services.Core.AsbProcessHost.RegisterToDiscoveryService(Object sender) at System.Threading.TimerQueueTimer.CallCallbackInContext(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id) Unhandled exception in Discovery service. Service will be automatically restarted. System.UnauthorizedAccessException: Access to the path is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.Threading.EventWaitHandle.OpenExistingWorker(String name, EventWaitHandleRights rights, EventWaitHandle& result) at Asb.Services.Core.ServiceSignalListener.get_WaitHandles() at Asb.Discovery.DiscoveryServiceHost.WaitForShutdown() at Asb.Discovery.Host.Program.Main(String[] args) BrowseAutoConnect::Browse ConnectProxy :: Connection failed :: Connect found no endpoints for contract IBrowseV4 with access name domainname/test5

[ISS Support Case] Cannot connect to galaxy - Error encountered while impersonating ArchestrA user

Starting up IDE for first time after installation on new server. When opening, get Unable to connect to Galaxy, check logger. Logger says Error encountered while impersonating ArchestrA user: The operation completed successfully.

[ISS Support Case] Installation questions

Setting up SMS. Stand alone nodes.

[ISS Support Case] Attribute Conversion Process Breaks Linked Graphics / Content

Direct Email: Im trying to clean it up with minimal success. Attribute conversion resulted in messages about missing references. Cant find them Everyone I fix takes like 4 hours. Seems like it's really really slow.

[ISS Support Case] Target Platform is already owned by another Galaxy

[ISS Support Case] AOS Servers sending DNS requests in static IP environment

One of our WW App Servers is sending out DNS requests to the domain controller, which is alarming our security team because nothing other than the domain controllers uses hostnames.

[ISS Support Case] Unable to deploy

Gets a message regarding the user name and password. Version = 2014 R2 SP1 Patch 2

[ISS Support Case] ViewApp, Stuck in Syncing State.

7/3/2023: -ViewApp not deploying. -Has been deploying, previously. -Syncing state. -Installed Framework 3.5, On Target node.

[ISS Support Case] SP2023 Demo License Request

I need a demo license for SP2023, the non-Enterprise version. Thanks.

[ISS Support Case] Software error

Offscan objects error.

[ISS Support Case] Not able to import application

aapkg, modern application

[ISS Support Case] Questions about RDI objects

Series of questions brought up by a client surrounding OI drivers and Redundant DI object. 1. PING item, if left blank says that it will choose the 1st item in the Topic. What determines what the 1st item is (as shown, or 2. Does an RedundantDIObject require any scripting to fail over from the primary to the backup DI source, or does it do it automatically? a. Can you speak to what are the potential causes for an RDI object to fail over automatically?

[ISS Support Case] Deploy issue: Remote Node's UserId/Password don't match GR Node's

Im having an issue with 2020 when I try to deploy a new opcon its telling me that the remote notes user name and password are not the same. Ive checked this several time and it is correct. I also have 6 other boxes deployed with no issue

[ISS Support Case] App server tags not updating correctly

[ISS Support Case] Unable to Create Galaxy

When attempting to create galaxy, the IDE responds with "The Galaxy repository is busy"

[ISS Support Case] Values are not updating in object viewer

Platform deployment issue. Will not update readings, in object viewer it says initializing only and will not update. PV values are stuck in initializing. Not seeing errors in log viewer 2020 r2 patch 01

[ISS Support Case] Unable to Create a New Galaxy on a 2020 P01 system

New image cant create a galaxy. Create new blank galaxy. Goes to create a new Galaxy and in the galaxy types (templates) are missing. 2020 P01 Using failed to connect GR node the node can not be used as a GR node since it has a platform deployed from

[ISS Support Case] Engine Dies, interrupts are random.

7/19/2023: -update 3 patch 1: -Had bad CPU's, reimaged system. Recently added new objects and communications (Driver's?) -It was good for a week or so. -Everything is deployed. -Engine Dies (redundant engine).

[ISS Support Case] Suitelink object disconnects randomyl

[ISS Support Case] ViewApp Crashes.

7/25/2023: -Trying to setup an Intouch Viewapp from a template. -Made a derived template, window viewer opens up, when clicking on window, the application disappears.

[ISS Support Case] No Objects in Migrated Galaxy - Galaxy Tree Views are Blank

Moved a galaxy cab over from development galaxy to production galaxy and the galaxy contains no objects in the production environment. Possibly due to SQL permissions. Dev box

[ISS Support Case] Communications Dropping after engine deploy

7/28/2023: -Communications are dropping out after a deploy on the engine. -Waiting on SMC log export.

[ISS Support Case] Cannot restore galaxy - Connection to service has not been established ArchestrA IDE will shut down

2017 U2 - cannot restore a galaxy on a new virtual machine. Connection to the service has not been established

[ISS Support Case] Deployment issue - cannot find target pc on the network"

1. 2020 r2 sp1 - trying to deploy remote platform "cannot find target pc on the network" 20.1.100 ---- Can ping back n forth via ip and hostname. We added both machines to both host files. We can connect from GR to node via computername\c$. Tried change network acct and osconfig. Customer reinstalled ww on remote node. ISO file is not blocked. No relevant messages in event viewer on both machines. In powershell the ww adaptor has lowest number on both machines.

[ISS Support Case] Changed Security With No Active Role

So I managed to switch security to OS group and clicked OK before I configured a role. Now I cant log in to the IDE. Where do I need to add user in the PC groups to allow access?

[ISS Support Case] Multi Galaxy Communication and Misc Questions

Currently Converting field attributes (using wizard) While working noticed there is a configure multi galaxy option what does this mean, would a view app be able to access information in both galaxies? How does the licensing work, If plants are split up in to different galaxies how would that impact current licensing? Would this mean manually having to keep track of templates (assume templates aren't shared) Never had a galaxy in the state as it exists right now, is there an easy in the platform to disable alarming? Is it in the platform? Trying to avoid flooding operators with alarms.

[ISS Support Case] .CAB only restores via SMC Method

Galaxy restored with all object import results in view apps with errors about missing graphics. Client reported issues trying to restore a .CAB via backup galaxies method.

[ISS Support Case] Looking for help writing script

The client has the location where a value is stored and is looking for the best way to get access to the value from that location.

[ISS Support Case] Retiring a Dev Server Galaxy Back Up and Restoration Process Inquiry

We are retiring our old Dev Studio and System Galaxy server and standing up a new server. The new server will run the same version of Dev Studio and System Galaxy as the old server. Can I assume that I can use the process that you have described in the below email for backup of the System Galaxy on the old server and restore of the System Galaxy on the new server? My plans are to also stand up another server that will run Dev Studio and System Galaxy under SP 2020. As we replace older workstations with newer ones, we will be installing the SP 2020 version of InTouch on the new workstation and converting the corresponding app to SP 2020 InTouch format and moving the app to the SP 2020 Dev Studio server.

[ISS Support Case] Unable to Deploy

Unable to deploy, bootstrap is not started

[ISS Support Case] Remote Response Object Error

RRO Derived Templates for their Notifier and Communicator WILL NOT OPEN THE EDITOR in the IDE. When you click on them, they quickly check out and then check back in without opening the editor(s). The following errors are generated below. The instances of these derived templates however WILL DEPLOY and WORKS WELL IN RUNTIME. This only started to occur when they upgraded to SP1 of 2020 R2

[ISS Support Case] Quality Discrepancy Undefined Issue

Spending to much time trying to fix this. Server 2019 InTouch 4 WSP 2023 I have a good quality for one of the address of a tag, but then then alternate attributes display bad quality.

[ISS Support Case] Deployment issue - already deployed error message

I had him undeploy and check box on failure mark as undeployed. 2020 r2 sp1

[ISS Support Case] Redundant engine status issue with partners

4 redundant object engines. Random issue, 1 or multiple engines, the active one will lose the ability to detect status of its redundant partner. Error message: "Standby not available" message from the partner. They have been rebooting the partner to resolve it. 2020 r2 This happens about 1x per week and it started a couple of weeks ago. Not seeing relevant messages in log viewer. No changes in the environment.

[ISS Support Case] Cant deploy

[ISS Support Case] Need Assistance with Understanding Indirect Tag Referencing and IO Device Mapping

Would like some assistance in understanding some basics in object deployment within ArchestrA IDE, indirect tag referencing within the TagName Dictionary, QuickFunctions, IO Device Mapping, Access Names, and other basics within an existing project. I have a few questions that would help my understanding of System Platform 2017 for future projects. I understand the basics, but would like someone to do a walk-through for me (Will help with future projects).

[ISS Support Case] Unable to create a new InTouch

This is a new installation. Gets the message below: An item with the same key has already been added

[ISS Support Case] Activated License Still Gets IDE license Not Available

New virtual machine Activated license online everything looked ok when I try to open IDE it still says license not available

[ISS Support Case] Tag count location

Galaxy > License > About > AppServer License > Configured Count

[ISS Support Case] Galaxy to Galaxy communications failing.

An MLO Galaxy uses scripting within objects to push data to another Galaxy. At one time this transfer of data was working but at some point in the last few months the transfer started failing.

[ISS Support Case] App Engine stuck "standby - Syncing with Active"

after migration from 2012 to 2020 R2 SP1 - app engines will get stuck with redundacy partner status as "standby - Syncing with active" after a failover. only way to resolve is to reboot both app engine servers at the same time. does not happen every time and have not been able to establish a pattern. frequency not very often happens on a fail over roughly once every 2 months. If I had to put a number on it Which pair same pair? unknown determinable pattern? unknown Q is 60, 000 the correct value for my system what should I be looking at to determine it's to small. Around 1,300 objects IO attributes 17,000 Looking at RAM CPU and everything looks good (idle) Q: in this tech note, they say restart on failure should NOT be checked. This is no longer present in my version in the IDE that I can find. However, if I look in object viewer .. I see it set to true. Is this the same field? Is it set correctly? Migration from 2012 to 2020 R2 SP1

[ISS Support Case] Missing Elements In a Restored Galaxy Invalid Reference Messages

After deploying our environment, we are having some issues seeing certain objects in windows. Upon reviewing the logs the majority of them are configuration error: Invalid reference.

[ISS Support Case] Platform is already deployed message

Migrated 2012 to 2020. He was able to open cab file in the IDE and now cannot deploy. Error message" platform is already deployed.

[ISS Support Case] Deploy error

Made change to an object that was deployed. Attempted to deploy changes. Got error. Error: Failed to deploy M27Spectrometer : this object (id = 239) will not be deployed because its run-time component is not registered. Then tried to delete original and replace with new instance, same error. Then tried to export template with new name, import, build new instance from that and deploy, same error. Then tried to have another user deploy instance (thought it might be my session), same error. Out of ideas to try.

[ISS Support Case] Unable to create a galaxy

[ISS Support Case] Not seeing data after deployment

[ISS Support Case] Licenses Agreement Blank

Installing System Platform installation Agreement Blank

[ISS Support Case] Unable to Remove Platform

Platform was renamed while deployed and now its likely stuck in some sort of limbo where it cant be deployed or undeployed

[ISS Support Case] Write attempt failed for the following reason operational error

Operator tries to write a pressure set point to PLC - lot of errors write attempt failed for the following reason operational error. - sporadic roughly every 3 hrs When the issue occurs the system is locked. (pressing screen has no impact) deployOfObject clears this up for a while then it comes back Started yesterday (last night) and then again this morning. Tried a failover no impact

[ISS Support Case] App server "not working"

3/3/2023: -It changed over from Virtual servers to another. -ever since then, app server 11:15A.M -!Password.bin. -One VM host To another VM. - Make sure the UNC Path is valid. 3/6/2023: -Team's Meeting

[ISS Support Case] Installation Issue Needs 3.5.1

Installation can not proceed missing .NET 3.5.1 perquisite

[ISS Support Case] Installation Hangs with Command Prompt

installation does not complete hangs with an error in Event Viewer The Archestra Bootstrap service is marked as interactive. However the system is configured to not allow interactive services. This service may not function properly.

[ISS Support Case] WindowViewer Disabled

Can't open WV

[ISS Support Case] ViewApp Stuck in Sync

3/6/2023: -Viewapp is stuck in Orange Sync state. -Undeployed View app, redeployed (Deployment view) -Undeployed VE and VA (Deployment view) -Undeployed and Redeployed VA (Model View) -Still stuck in Orange Sync State.

[ISS Support Case] Published app is not showing all of the changes

2017 u2 - managed app, he made a bunch of changes and then published it and only half of the changes are showing. When goes to runtime it shows all of the changes. He made changes to 2 windows.

[ISS Support Case] VM Crashed Needs License Released

VM crashed and need to get license deactivated so can reactivate on new VM. The name of the license file is WW-1637029-A-160710-Licenses.xml and the computer name that it was on is DESKTOP-BMIBPBB. Let me know if you need any additional info.

[ISS Support Case] Rebuilding a Galaxy Best Practices

We noticed that there were tank obj missing from this galaxy that are in our other environment and making us wonder how many things may be missing that we don't even know about yet. Is there a TN document regarding this export process you mentioned?

[ISS Support Case] Write attempts fail at times

Operator tries to write a pressure set point to PLC - lot of errors write attempt failed for the following reason operational error. - sporadic roughly every 3 hrs When the issue occurs the system is locked. (pressing screen has no impact)

[ISS Support Case] How to Address TLS Registry Requirements In Existing Systems

In the 2020 R2 Sp1 readme is listed Important Information for Highly Secured Environments (TLS 1.2 Exclusively) I read that the update of these registry keys MUST be done before Application Server, or like software, is installed. 1. Is this true? Do we need to update these before we install Application Server? a. If so, what is the procedure if Application Server is already installed and functional in a live system on that node? In our current case, AVEVA Historian 2020 R2 is already installed on the machine we are trying to connect to Insight. 2. AVEVA Historian is installed on a different node than our GR Node, where Application Server is installed. The Historian node is where we are trying to connect Insight to the Historian. Do the registry edits need to be made before AVEVA Historian is installed on that node as well? a. If so, same question, what is the procedure here where the software is already installed, and system is already live?

[ISS Support Case] How to determine Galaxy IO count

Need to find out how many of my IO tags am I currently using in Application Server

[ISS Support Case] Archestra Graphics Writes Not Working As Expected

I've developed a linked graphic to an object, and some of the values are working/displaying properly, but others are not. I need someone to look over my shoulder and see what I'm missing. I've tried several different ways of doing this, but nothing is working as expected. I'm wondering if there is some known constraint or setup that I'm not doing the right way. Thanks for the look-over!

[ISS Support Case] unknown error when deploying

cannot deploy platform

[ISS Support Case] Unable to deploy Already A Galaxy Deployed Message

I had a PC running a 2014 version of wonderware installing 2020 SP2 installed configured trying to deploy the node from the updated Galaxy getting already a galaxy deployed on this node message now stuck. Windows 10 19042.746 build Laoudin utilities

[ISS Support Case] OI Server fails to reconnect

SMC logs attached.

[ISS Support Case] Deployment Issue Failed User name And Password Do Not Match

Adding new Node to existing system. Deployment issue, failing to deploy User name And Password Do Not Match

[ISS Support Case] Historian Showing Question Mark Missing SMC Elements

Why is Historian showing a ? is usually shows the status Icon. Also missing Status, Data Acquisition and Management elements from the tree.

[ISS Support Case] Patches and system questions

Could you please confirm whether Aveva System Platform is the same as AVEVA Plant SCADA. And about the recommended patch. AVEVA Plant SCADA and AVEVA Telemetry Server | CISA https://www.cisa.gov/news-events/ics-advisories/icsa-23-073-04 We have Aveva 2020R2 and 2017R2 (PH WWT)

[ISS Support Case] Applications buttons are not working

3/15/2023: -Wonderware screen (HMI) tried to activate command on screen, does not send out a command at all. -click button does nothing. -getting data. -patch one -Multiple Tagnames to each switch. -IT guy with Elevated status (access Level) signed in and had the same errors, Using OS security with Active Directory. -3/13/2023: When error Started. Control room, before this date said they had to hit the button a "couple of times before it took". -SP1 P01, 2 weeks prior to Monday 3/13/2023. -

[ISS Support Case] After Re-Imaging a Machine Existing Object deployments fail

Had a failure in the lab had to reimage a node that runs an app engine for our system. New system is up Deployed Platform - OK Deploys engine gets Failed to deploy object "appengine name" communication error Platform Manager sees engine is there but it's off scan - error failed to deploy communication error request timed out. Warning failed to deploy engine 2017 U3 SP1 P01 Detail on initial HDD corruption. Everything was undeployed - Client was taking an image of the system (process was interrupted accidentally) - This caused the HDD on the system to become corrupt. - Booting to Windows indicated a repair was required. - Ran Repair (did not resolve) - Restored an Image from the last build (where nothing was deployed) - In the restored image the engine / object deployment issues were then observed

[ISS Support Case] Failed to communicate port 443 errors

2020 r2 sp1 p01 - failed to communicate error. Port 443. He says that when they patched it overwrote their certificates.

[ISS Support Case] SMS config message

After configurator. ASB watchdog is still connecting to the old server.

[ISS Support Case] Operational Error, Conversion not Supported

3/17/2023: -13 MODBUS Ethernet Switches. -Operational error, conversion not supported. -Object Viewer. -Switch Firmware. -Had been working before, Stopped communicating. -Log Viewer: Nothing. -Redeployed, DDE/Suitelink/MODBUS. -Managed Application.

[ISS Support Case] Where to download the latest version of System Platform?

The client will be upgrading from 2012.

[ISS Support Case] Unable to install SP2020R2 - fails at license agreement

Unable to install SP2020R2 - fails at license agreement. No license agreement text shown and option to click I Accept greyed out.

[ISS Support Case] Question About "Log Change" Feature

Where does the log change data actually log?

[ISS Support Case] Question Regarding Changes to Attributes

Where would we see the change log related to a specific attribute of an object.

[ISS Support Case] Request For Install Media

Needed 2017 install files

[ISS Support Case] Copy a Derived Template

Looking for a strategy to copy a derived template in the same galaxy

[ISS Support Case] Request for temp license for April

Request for temp license for April to use for upgrading dev.

[ISS Support Case] Question about freeing up space on a C drive on the GR node

Are there Wonderware temp files that can be removed to clear up space from a C drive.

[ISS Support Case] Logger has errors from ALARMMGR and OMI closes

We are using HMI applications in OMI. Multiple times, ALARMMGR has produced error messages semaphores (see attached screenshot). Within a day or two of the errors showing up in the log, the OMI app will close or crash (not sure which) leaving a blank screen in the terminal session. The user session has to be closed and restarted to resolve the issue. Luckily, this issue seems to be isolated to an individual session so the system is not affected, just the individual session. Looking through InSource's Case Submission history, I'm seeing ticket # 81009 which appears to be exactly what I'm seeing. Was this ever resolved or perhaps there is more information on this?

[ISS Support Case] Question about ASP.Net vulnerability

Wonderware 2020 Windows Server 2016 Issue is a vulnerability reported by Teanable. How do we go about update the .Net and ASP,Net libraries.

[ISS Support Case] Cannot deploy platform - DCOM 10036

1. license grace period issue, license is already in use. Created case with aveva to release. 2. cannot deploy a platform Getting DCOM 10036 errors in event viewer. -> he can deploy from gr to another node but the node with the issue has more recent windows updates

[ISS Support Case] Application Server SuiteLink Client Object Reconnection Failure

1. Details of problem in attached PDF file. 2. Tech note 'TN000022414' may describe this problem as a known issue, the work-around is not clear: a. Is the UDA 'update' described capable of being either a READ or WRITE? b. Why is the UDA required if external objects poll data through the Suite Link Client object?

[ISS Support Case] Application Doesnt Finish Synchronization

OMI application doesnt finish the synchronization. The orange icon doesnt complete

[ISS Support Case] DI objects failing to migrate to 2023

middle of migrating a cab file from 2014 to 2023 system. DI objects consistently failing to migrate. (have a GR and two object server where OI are installed).

[ISS Support Case] Deployment issue : Cannot find the target PC on the Network

I am trying to deploy my $WinPlatform on remote client. I am getting error Cannot find the target PC on the network. I am able to ping my remote client successfully. There is hardware firewall between server & client. I am wondering some ports are blocking communication between server & client systems. Can you suggest me which ports need to be open between server & client? Do you think there is anything else that can cause communication between server & client systems?

[ISS Support Case] Platform not Deploying, New Galaxy.

5/9/2023: -Creating a new galaxy. -Previously deployed Galaxy, undeployed everything, did not delete Galaxy. -Trying to deploy from .Cab file (New Galaxy). -Multiple Nodes, all platforms not deploying. -

[ISS Support Case] Can't import 2012 object into 2017

[ISS Support Case] The connection status is disconnected

stuck on deployment for 24 hours

[ISS Support Case] Seeing Incorrect tag count in the IDE

Seeing an incorrect available tag count in the IDE: IO count max count of 10 million

[ISS Support Case] Unable to open view app, access denied

[ISS Support Case] Deployment issue - orange icon

Deploying to a terminal server. Problem deploying a view app. This is affecting 2 nodes at different sites.

[ISS Support Case] Deployment issue Platforms cannot be deployed while the GR Node is not started

Just upgraded to 2023 purchased two new machines. Trying to deploy to the new machines getting an error : Platforms can not be deployed while the GR Node is not started. GR Server 16. Clients Windows 10.

[ISS Support Case] A deployed View Application is Not Listed In Application Manager

Issue 1: Ref case 84450, platform and engines deployed successfully in IDE, however on the client workstation no applications are found. Issue 2: Launching view directly say no programs found.

[ISS Support Case] Unable to create OMI page Saving Crashes IDE

When trying to save the OMI page it locks up the IDE. demoing OMI and when attempting to create an OMI page client is unable to save it. Worked with ISS resource for 30 or so minutes and tried several different ways to save the OMI page. Every attempt resulted in locking up the IDE. The client was forced to restart the IDE each time he attempted to save the file.

[ISS Support Case] Deployment issue

Trying to deploy to new computers. General deployment failure. He then gets message that it is already deployed. DCOM 10036 2017 U3 sp1 ------- New computers have recent MS updates and the GR has no KB starting with 5. Needs to update the GR and all other nodes to most recent MS updates.

[ISS Support Case] Error when opening object

When trying to open objects that are related to a specific set of templates, we get a popup with just an OK button. SMC has a number of errors as well. - Setting attribute value for Primitive Id: 125, Attribute Id: 116 failed - Could not perform operation -- unexpected exception. Unexpected failure (8000ffff) caught at line 2108 in PShlpHelperFuncs.CPP (in D:\BldSrc1\149\s\src\WWPackageServer\). - Unexpected failure (8000ffff) raised at line 1472 in ServerOperationObject.CPP (in D:\BldSrc1\149\s\src\WWPackageServer\). - Unexpected failure (8000ffff) caught at line 3108 in ServerOperationObject.CPP (in D:\BldSrc1\149\s\src\WWPackageServer\). I cannot rename the object, and I don't think export is occurring properly either. These are pretty involved objects, so we need to be able to recover them. This occurred after an edit to a script on the template. I have reverted the edit on the script, but the objects are still crashing when I try and open them. I have rebooted the GR as well as the development node that we are using to do the development and the error still occurs.

[ISS Support Case] Unable to Find IDE

Unable to find the IDE application to launch

[ISS Support Case] Redundancy Issue

[ISS Support Case] Unable to Connect to IDE

Connection could not be established, the IDE will shut down

[ISS Support Case] Store Forward errors on a platform

Over 1,000/hr. Store Forward Warnings and Errors documented in SMC log file and cannot find a cause. Attached is log file for 2 1/2 hours this morning. Attempted to fix problem by running the OS Configuration and the Change network account on GR node and platform. This did not fix the problem. It appears the problem is similar to 83271- which solution says: Resolved on Teams: Likely that a store forward historian block was corrupted. We created a new SF directory and updated the Platform with the updated path. I'm not sure if there is a corrupted SF directory or how to fix a corrupted SF directory...

[ISS Support Case] lost connection after ethernet server upgrade

waiting for Logs from IT

[ISS Support Case] Changes in MBTCP are not saving / Reverting No Errors

Setting up OI with MBTCP set up 19 instances per object Server. Adds a mod bus bridge or MBTCP. Makes Bridge > adds network address > saves (nothing happens) Clicks outside of interface gets prompt to save (Saves) Returns to the interface The configuration has changed back to the other type of object. When the instances were created he checked and the .aarul for the created created range and no .aarul file created for the range of instances.

[ISS Support Case] No Data From IO Server Platform

IO server engines are not providing data to the application

[ISS Support Case] Configurator is not loading

Version 2020 R2 SP1 Win 10

[ISS Support Case] Enhanced Security mode You must enter SQL Sysadmin credentials to complete the Create Galaxy request

Trying to restore a galaxy and getting a pop up indicating "The system is operating in Enhanced Security mode. You must enter SQL Sysadmin credentials to complete the Create Galaxy request."

[ISS Support Case] Unable to Install Higher version of some products are installed on this machine

Installing product, trying to install development studio and HMI on a laptop that previously had another version of the product. Client uninstalled everything that was believed to be associated with the product, but now is getting a message during the install that indicates: Higher version of some products are installed on this machine. Previously had 2021 installed now trying to install 2020.

[ISS Support Case] Secondary engines cycling starting onscan to running onscan

1. Platform Manager - they have pri and sec servers. Some of the sec app server goes from starting onscan to running onscan. 2020 r2 sp1 p01 2. IT shutdown an IO server and then they start cycling. ---

[ISS Support Case] Simultaneous Object Deploy

Two IDE users attempted to deploy the exact same object within a few seconds of each other, an InTouch app. Now the icon is stuck in orange circles, and the InTouch is still running the old version. Around this time, did get this error: SetEntriesInAcl Error 1789 - Error message: SetEntriesInAcl failed. Error 1789 (0x000006FD): The trust relationship between this workstation and the primary domain failed Also, I was the second user, and got a message that other client was deploying the object and I'd have to wait. Not sure how to fix.

[ISS Support Case] Redundant engines UNKNOWN status Primary Quarantined On Deploy

I can't deploy an app engine because the primary platform can't determine the redundancy status of the backup. The GR node hangs for over an hour when I try to deploy the app engine and redundant partner.

[ISS Support Case] Unknown ASB Service Deployment Messages

System platform 2023 P03 Deploying platforms Seeing something (ongoing issue) Deployed a platform and looking at the logger. When you deploy a platform there are ArchestrA services that should be deployed in the background. Seeing information messages - deploying two ASB services to Node X and fail continually. Eventually they deploy

[ISS Support Case] Client down after update

After windows updates and SAP updates the platform files to start

[ISS Support Case] Object Sever

Error: invalid hr result line 2017 update 3 SP 1

[ISS Support Case] Platform Deployment Failure

Error: "Failed to deploy : Another Platform is deployed to the target PC....... Error: "Failed to deploy : Another Platform is deployed to the target PC. Undeploy the deployed Platform first.

[ISS Support Case] Cannot connect to galaxy

[ISS Support Case] ViewApp show's Industrial Graphics but, Templates are missing from Toolkit.

2023 Patch 1. -Before AVEVA world, everything was fine. -ViewApp, you can see industrial Graphics. -The Graphics toolkit, the Templates are completely gone but, in the ViewApp does show the graphics missing. -Customer has rebooted a couple of Times. -Nothing in the OCMC Log's.

[ISS Support Case] Unable to Create a galaxy

Creating New galaxy in the default galaxy type and it is not allowing him to do so.

[ISS Support Case] Grace period

[ISS Support Case] Looking for 2020 P01 Patch Release Notes

I noticed AVEVA System Platform v2020 Patch 01 available on the AVEVA site. My customer has some v2020 (no patch) systems. I am looking for the release notes on the patch to determine if we should patch. Thanks!

[ISS Support Case] Deployment issues

Invalid credentials. Running an old version of windows 1607. Most likely not supported. Was getting dcom messages. May not even be related or work with this version.

[ISS Support Case] Tag are not updating

Tag are not updating. Stopped working yesterday. They had a power failure. 2017 u3 sp1.

[ISS Support Case] Symbol Parent Child configuration

Developing in 2014R2 Building a tanks page will display 100 tanks. Wants to build a symbol for the tanks What to set a text string text box symbol symbol 1 parent level symbol custom properties will list all 15 symbols. one have to complete that once.

[ISS Support Case] Cannot create new galaxy - create database permission denied

After the license started working, I have been trying to set up a new wonderware galaxy, but encountering an error I cannot resolve. originally, we faced an error that the SQL server needed to be updated to a newer version. After we updated it, we were given this error while creating a new galaxy. I have given my user all the available roles and permissions, and I have been unable to find a solution online. Please let me know if you need any more information.

[ISS Support Case] Platform Deployment failure

After a planned power outage the customer noticed the remote node's platform having issues and ran the platform remover on the remote node and attempted to redeploy the platform with no success 2023 p02

[ISS Support Case] Licence

After a server crashed the customer no longer had access to 11 of their license

[ISS Support Case] GR Issue's after processor (Driver) update.

Test bed Environment (Development) -Been working for about a year and 6 months. -ABCIP on OI Server. -Updated the L73's. -

[ISS Support Case] Unable to accept license agreement during installation

SP 2020 R2

[ISS Support Case] List of active licenses

The customer requested a List of active licenses foe each site

[ISS Support Case] Cannot deploy objects from DEV to GR

Cannot deploy objects. He can undeploy but cannot deploy. Error message: "error failed to deploy the object an undefined error has occurred. Can deploy an intouch app to another node fine. --- -windows firewall is not enabled, using mcafee -no dcom 10037 or 38 errors

[ISS Support Case] Adding Allen Bradley PLC, NAN value on tags, stuck on initializing

Product: Sys Plat 20.1.000 OS: Window Server 2022 Error Msg: Issue: Tag Mapping STR's: New Install: N/A Worked Before: Steps Attempted: adding Allen Bradley PLC, NAN value on tags, stuck on initializing

[ISS Support Case] needs license's released

[ISS Support Case] License

License failed to be acquired while in an offline active state.

[ISS Support Case] Installation issue

[ISS Support Case] Platform will not un-deploy.

Computer was in another location, DNS changed, IP changed. It was put back online. -They did use Platform Remover, and ran a repair. after multiple reboots, the platform is still deployed.

[ISS Support Case] View app stuck with orange deployment icon

View app stuck with orange deployment icon for about four days,

[ISS Support Case] Unknown Error

Unknown errors in the logger: Error Focus WWPackageServer Failed to deploy code modules for object[4140] Error: "'Error failed to deploy code modules to target" when deploying objects to another node. The AppServer Enterprise PC's have fixed IP addresses, are part of a workgroup, and there are no WINS or DNS or Host files. Reinstall AppServer on target node. This will redeploy the bootstrap and resolve the IP address issues. From aaPim Access Denied. (80030005) raised at line 4283 in PimPF.cpp (in D:\BldSrc1\178\s\src\PlatformInstallManager\WWPim\). Summary As previously noted in Tech Note TN10225, security improvements made in System Platform 2017 Update 3 included changes made to the user accounts and groups to utilize Virtual Service Accounts. These accounts and groups are needed for Wonderware products to function properly. Some customers have policies to eliminate unrecognized accounts and groups. This Tech Alert highlights information about the importance of the aaPim account's group membership. Situation aaPIM is the platform installation manager that is responsible for installing platforms. In previous versions aaPIM is launched on demand as a process with Adminintrator privilege. However, in System Platform 2017 Update 3, it is changed into a windows service and added to the Administrators group as a service account. It's important not to remove the NTService\aaPim account from the Administrators group unless you follow recommendations outlined in TN10297 Managing Service Accounts with Group Policy for System Platform 2017 Update 3. Symptoms If aaPim is removed from the Administrator group on System Platform 2017 Update 3, AppServer Deployment will fail. The error message will be similar to this: Error: Failed to deploy RemotePlatformName : Remote Node's UserId/Password don't match GR Node's Action Use exceptions in your IT Policies or Scripts to not delete the required Virtual Service Accounts or follow workaround recommendations outlined in TN10297. From

[ISS Support Case] Objects throwing errors

2023: 8 app engines. local app engine standby not ready. object server logs automatic backups. Redeployed changes and thats it.

[ISS Support Case] Cannot backup galaxy

Cannot backup galaxy

[ISS Support Case] Vsphere Cross-Over Data.

Implementing high availibity using Vsphere, cross-over data. AVEVA Document that talks about it. SP in a virrtualized. 171PG's. Page 71 is the big Question. SP 2023, Patch. OS: Server 2022. 10/3/2023: -Awaiting Documentation to back, Implementing this request. 10/11/2023: -Sent customer Document going over Virtual Implementation.

[ISS Support Case] Unable to communicate to PLCs through App Server

They do not have web access to share their screen

[ISS Support Case] script to start and run and exe doesn't work

[ISS Support Case] Communication to Node's Error

10/3/2023: -Patch 1. -Windows Services need to start. -Data provider (all Platforms to talk to each other). This is only running on the GR, which stopped coms. -AppEngine on the GR, no communication to the Node.

[ISS Support Case] Archestra Graphics Error after Modifying.

10/3/2023: Version: 2020 R2 SP1 Patch 1 -When Deploying View app after modifying a graphic. Archestra Graphics are swapped, a pump could turn into a Flow Pipe vice versa. -Customer describes this as a "Scrambled Egg" after Modifying.

[ISS Support Case] Redundancy Failure

Server Failover causes the loss of all communications and the only way to bring back communication is to redeploy the app engines. (graphic library error) 2 Servers 1 GR and another that runs the redundant engineers.

[ISS Support Case] cannot numerate folders, user doesnt have access

[ISS Support Case] What is Warm Redundancy on an App Engine

What does warm redundancy actually do?

[ISS Support Case] Cannot Create New Galaxy

Upgrade -Create new galaxy, does not have permissions in master database. -Get's to 65% then say's: "SQL client database" SQL server is on Separate Server. -Domain user, Windows Authentication. -Coming from 2017 Patch 2.

[ISS Support Case] Connection to the service has not been established

I tried creating a new galaxy and it says that it is successfully created but when I connect I get this message. Do you have any ideas?

[ISS Support Case] Appengine Redundancy Issue Unknown

Redundant App Engines Basically as soon as I deploy them from the two AOS they give an error in SMC Warning : Standby engines fail over if they are restarted

[ISS Support Case] License

How do I know what Licenses to install on which server 2014 R2

[ISS Support Case] system integrator license not working

[ISS Support Case] Upgrade and installation

What is the latest version of the system platform? What is compatible this this version and the installation process

[ISS Support Case] Platform deployment failure

Failed to deploy failed to find target platform aa bootstrap register platform failed.

[ISS Support Case] Historian Trend

After pushing an install of the system platform software 2023 P03. The hist trend fails to open.

[ISS Support Case] Installation is getting stuck when installing SP 2023

This is on Win 11 22h2. Failed to Error 1603.... Stops at installing Watchdog Service.

[ISS Support Case] How to export a App Server Project

The customer would like to know how to properly backup and restore an application and how to migrate the application. The customer would also like to know how to convert a Managed application into a standalone application.

[ISS Support Case] Cannot find .dll

When installing system platform the error "Cannot find .dll. When attempting to replace the DLL windows prevented the replacement due to the belief that it wasn't a true dll file.

[ISS Support Case] MODBUS TCP Connection error.

10/18/2023: -MODBUS TCP OI-Server. -Can configure. -When trying to connect, all indicator's turn red. Trying to connect with OI-Server. -Whatlow F4T. -CDP 2023 Patch 2. -Customer will get back with me, after findings from ModBus simulator.

[ISS Support Case] No alarm client or the alarm summary

After migrating an application, Window Viewer no longer displays alarms in the alarm client or the alarm summary.

[ISS Support Case] Platform deployment failure

After installing the patch 1 of 2020R2 SP 2 when trying to deploy the platform the error of the software update is required to propagate changes.

[ISS Support Case] Restore CAB fails Version Mismatch

Objective to simply restore a cab for estimation purposes. AVEVA SME are engaged. Trying restore and gets version mismatch error.

[ISS Support Case] Communication Issues

Item values are not showing the values after upgrading 2 convertor belts are not showing whether they are off or on Boolean data types

[ISS Support Case] Restoring .CAB fails at 80 %

Looks like we are a little closer to restoring the galaxy. Got the patch installed as you show below, but now the galaxy creation hangs at 80% (remove temporary files). I have tried to wait it out at about 1hr, but no luck. Restarted the computer three times and it hangs every time. There are also no errors in the SMC log viewer.

[ISS Support Case] Migration

How to migrate a published application from 2017 update to 2023 patch 3

[ISS Support Case] Restored Galaxy Has One InTouch App Broken

intouch app that originally was migrated at the original version. Works fine restored galaxy from galaxy backup. Opening 2023 No patch 2014 R2 uncertain exact version

[ISS Support Case] Unable to open the IDE License Error

Development license 2023 not picking up when opening

[ISS Support Case] Cannot create new galaxy - The service could not be started either because it is disabled

mill creek site - upgrading managed application to v2023 on windows 10. Trying to create a new galaxy. PC is on a domain

[ISS Support Case] Unable to deploy gets 'The service cannot be started' error

Direct email: Now I am getting this error when trying to create a default galaxy. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it

[ISS Support Case] Failed to open InTouch

Failed to open InTouch application see logger for details. 2017 update 3 SP1

[ISS Support Case] Failover Takes Minutes to Complete

Failing over app engine takes roughly 2 minutes to finish

[ISS Support Case] Cannot undeploy object.

Deployment - trying to undeploy object and gets message: "operation is invalid for current object state. We restarted aagr and rebooted remote node. Error failed to restore app engine, there are instances not selected for redeploy for which this instance is the host. v2023

[ISS Support Case] Modbus communication stopped

Added new items to the topic area in the DDE suite link object and communication to the SMC stopped. Restarted the Modbus MBTCP and communication continued.

[ISS Support Case] Platform Communication Failure

Galaxy platforms stop communicating randomly

[ISS Support Case] PLC issue

objects showing error message in viewer.

[ISS Support Case] Unknown Event Results In Failover Error Status - CNA Resolves

User is seeing multiple connectivity related messages in the SMC after recovering from an outage. Used the Change Network Account utility to restore communications, but wants to investigate the error messages issue occurred at about 8:30 last night (8.17.23) has logs from 8.16 - present Not sure what happened (has screen shot of failover symbol errored status) status was unknown and not ready status of engines unknown IO Server was fine never had an issue with communication Seems to be an issue with redundant engines syncing status Has two plants that don't really communicate with each other. However the issue manifested in two plants in the same way (two separate AOS servers) Running the CNA utility consistently resolves the issue for a few days. domain environment (Sounds like some policy is being pushed out by IT but likely going to have to prove explicitly)

[ISS Support Case] Problems with migration

Having an issue with migrating a galaxy initially created in System Platform 2017 to System Platform 2020?

[ISS Support Case] Preserve runtime changes option questions

2020 r2 sp1 - global setting for deployment runtime changes. Have it automatically checked. Everytime you deploy he wants to have option to upload runtime changes.

[ISS Support Case] Trying to open published appkg IT 10.1

Have a couple managed applications that were done with 10.1. Have what looks to be the .aapkg done in the IDE. I can't get that file to open. I can see on the standalone viewer InTouch it's a published application. Colleagues tried to open .aapkg on a 10.1 system but were unsuccessful. Tested on 2014 box but gets a prompt that the application was made in older version. Thought I had to have the same file and product version. only have access View Machines.

[ISS Support Case] OS security configuration

[ISS Support Case] Failure to connect to Galaxy

CR Node computer name is not set

[ISS Support Case] System Platform installation issue

Installation is getting hung on installation at the 'AVEVA Data Store'

[ISS Support Case] Failed License

After installing system platform and activating a license in the license manager when launching app server the license could not be acquired.

[ISS Support Case] Omron driver missing from smc

[ISS Support Case] Deployment error, bootstrap unable to communicate

[ISS Support Case] Dll issue after importing into galaxy.

[ISS Support Case] Object Viewer Bad Quality Input Source Is Correct

It's related to communication. New issue, AVEVA 2023 managed application server 2022. object viewer bad quality for out source input source is correct. Midnight lost control / comm of PLC

[ISS Support Case] Supervisory license after internet connection loss

An operator stated that they were unable to use Windowviewer after the loss of internet and a system reboot. They said they were presented with a message stating the machine needed a license. Does this make sense? Do I need to "check out" a license to the machine in order to avoid this issue in the future?

[ISS Support Case] OPC Gateway Link Is Broken on an Upgrade

for alot of the guys that used to handle your wonderware they have all left the company. Trying to PC upgrade on a machine, when they did the upgrade they put an OPC server but no Gateway Not showing any active Items Installed this as a gateway to get this into the Historian. old xp twin cat beckhoff plc technology

[ISS Support Case] Automation direct DL6 OI driver KOYO CDP Support

Would like to connect OI server to automation direct DL6. ecom card is in place and working. it is not an ecom100 so I dont have modbus tcp as an option. so looking to connect "native" to the koyo PLC. running 2020.R2.SP1.P01. smc says my OI core is 2021.0917.3912.4. the only OI server I find is OI-KOYO OI ServerG-1. this does not seem to be compatible with my installation. errors because it requires core-G1. 1.24 and 1.25 seem to be only for indusoft. 1.26 doesnt explicitly call this out but not sure if it will support OI core I have, will work with archestra, etc. or if it is compatible with 2020.r2.sp1.p01 or not.

[ISS Support Case] What are the OPC quality codes used by wwClient

From where does wwClient need to run? What are the OPC quality codes used by the utility? What is does 0x0000 on connection mean?

[ISS Support Case] Seeking Information on Remote Response Object Capabilities

Remote Response Object (testing the capabiliities in an alarming situation) doe Response object stay on if all OI is down how can it send updates

[ISS Support Case] Web Preview for OMI in SP2023

[ISS Support Case] Local Deployment Results In General Deployment Failure

Working with GY, have a customer Ethos that we are working along side remote operations floor. Set up system platform (needs All In One) installed licensed lots of errors to deploy general messages General deployment failure. After OS reset Still Same Issue Domain Environment.

[ISS Support Case] Remote responce

Is 2 email addresses needed for this process or can 1 one be used.

[ISS Support Case] Failed to deploy platform

After installing a new version of system platform the new Galaxy says access denied in the logger after failing to deploy a remote platform.

[ISS Support Case] What order should I Reboot Galaxy Nodes

Might have an issue but still investigating. Currently trying to confirm a sequence to reboot Galaxy nodes. Has the following: A GR A couple of AOS nodes A Historian Seeing an issue where the historian seems to be not getting data from AOS nodes, then at a later time it back fills the data.

[ISS Support Case] License Activation Issue

I recently tried downloading and activating license (offline). My company has purchased 7 licenses to use and I dont believe any have been used yet. I went through to request the activation, saved the sendxxx.sync file. Then Used that for the activation in the license activation on aveva tiled page. That created the recvxxx.sync file and I saved also. Then I went back to the license manager and selected the receive activation selected. I see the license appear and show pending activation but the page just has the wheel like its loading or waiting. No matter how long I waited it never loaded or changed the status for the activation, and if I tried to do anything on the page whether cancel or refresh the page becomes unavailable. The only way Ive gotten around that and to reload the page is by restarting my computer. Am I missing something or doing something wrong? Maybe you can help with this.

[ISS Support Case] Buffer Communication option grayed out in Derived Templates / Instances

I have a question: I have some templates I'm creating on these objects they are going to be used (thinkn I have to turn on the buffer property). If you dont do it on the parent it's grayed out in the instances. Looking for a workaround DNP3 Modbus data

[ISS Support Case] can't undeploy object after power outage

2020 SP2 P01 failed to undeploy objectname: the object objectname will not be undeployed because it exists on the engine but it's id (58) differs from the id (356) stored in the galaxy

[ISS Support Case] Bootstrap Communications Error

Bootstrap Communications Error: No such interface supported. 0x80004002

[ISS Support Case] Platform Deployment Failure

Client reached out as when user was attempting to deploy WinPlatform user was receiving the following error: "Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding order."

[ISS Support Case] IDE Deployment Overview

Galaxy was restored and migrated, Nothing has been deployed. Intouch application not showing up in application manager.

[ISS Support Case] GESRTP Unable To Add Object Greyed Out

GESRTP unable to add a new object it's grayed out in SMC. Previously working still works want to i add an object. aaAdmin aaConfigTools

[ISS Support Case] LM issues

[ISS Support Case] Should IPv6 Be Disabled : How to Fully Disable IPV6

Meeting with L2. Identified IPV6 addresses when isolating MxDataProviders via resource monitor (network Activity) Remote Address. . IPV6 is disabled in the NIC not sure how this is possible? Should IPv6 be disabled

[ISS Support Case] Migrated CABS 2014 - 2023 Do Not Deploy

I was able to deploy the galaxy you migrated but I am still unable to migrate the files on my own from 2014 to 2023. I am not sure what the reason is for this. And I am having a few communication issues I may need help resolving once I get back on site. Attached are 2 or the 3 files I still need to migrate that I am still unable to do from my end

[ISS Support Case] How to Publish An InTouch Application

Client is working on a migration and set up a new system. A copy of the deployment folder resulted in a licensing error. The client would like to know how to publish an application.

[ISS Support Case] Object Stuck In Check- Out

Client is working on a migration and set up a new system. In the set up process an InTouch Template is stuck checked out. Undo and Override check out do not work.

[ISS Support Case] Unable to deploy OMI View App

Recreated object, same issue Object deploys to other view engines

[ISS Support Case] Win911 Failing to Acquire Galaxy Alarms

Client reached out as the alarms in the Galaxy did not seem to be populating within the Win911 alarm summary window.

[ISS Support Case] Grace Period Expired

License Manager network issue a week ago Right now the sever is in the area Reinstalled server Offline Activation IT did something

[ISS Support Case] AE fails and Redundant DI becomes unstable

Client reached out as the redundant DI object is failing with an unknown communication error.

[ISS Support Case] connection issues

\\APP01\Galaxy!Area_Site

[ISS Support Case] windows application manager wont open

just added new license and installed windows update

[ISS Support Case] failed to get the bootstraps version

Remote Node's UserID/Password don't match GR Node's' when deploying a remote platform: This platform issue initially started with a bootstrap version error. We work through the boot strap error by running the network and OS configuration utility on both the GR note and the target note. The user ID and password dont match error Message is what displayed after. We ensure that the GR know change network account user has the same credentials as a local user account on the target note even going as far to re-create the local account on the target note to ensure the proper credentials. Weve also addressed potential DCOM configurations related to the error messages.has context menu OS version Windows 11

[ISS Support Case] Upgraded galaxy issues

Upgraded from 2023 R2 to 2023 R2 SP1 and after a slow migration everything is showing up in Red.

[ISS Support Case] Other client is doing deploy or undeploy please try again later

They are on P01 deployment issue, they had to force a reboot during a deployment after the computer froze. They are now getting "Other client is doing deploy or undeploy please try again later" we're trying to restart the bootstrap trying to restart aaGR

[ISS Support Case] Layered Elements Are Not Accessible

Access Name clarification oI.abcip.2 older managed intouch project 2017 migrating to 2023 have all screens Is there something missing? I cant see the layer below a button to make edits. Used to other development interfaces where this can be accessed from a toolbar. Click once it's only showing me Green. It only shows me the top element which is a frame. the tag & button are behind the frame. Is there a layer viewer?

[ISS Support Case] Newly Added Objects Do Not Display In Live Alarms

Using system platform have 10 lift stations\ Added another one from derived template Only two attributes a live alarm is not populating alarm banner flashes but does not show any alarm Showing 1 of 3 alarms. (uncertain) Pretty sure GR node is also a terminal server. There is a viewer on it. We have two other platforms objects are in our redundant app. Added another area and objects. Already had attributes / validated input source. Deployed it and viewed in object viewer. in object viewer shows in alarm. Colleague noticed newly added and objects were in unassigned (model view) restructured them in the hierarchy.

[ISS Support Case] Unable to Deploy Need .CAB validated.

I have a VM running Virtual Box . Has customer galaxy set up, at one time could get into it but now cannot. Basically cant deploy to VM App Server 2014 R2 Server 2012 R2 Case Site: City of saint Pete Demo connected to multiple PLCS VM is the GR node. Needs to deploy to itself.

[ISS Support Case] Platform Deployment Failure

Client reached out as when user was attempting to deploy the Platform it would fail stating general deployment failure.

[ISS Support Case] Activation on 3.5.1 Caused LM to Break

Back in 2017 installed two system for a client. but we have a problem today.. Was going to do a reinitialize all IO option was not in menu. Some thing happened lost licenses. LM 3.5.1

[ISS Support Case] InTouchViewApp Deployment Issue (a.k.a. Orange Icon)

Unable to deploy View App, getting stuck on perpetual orange icon. 2020 SP1

[ISS Support Case] Galaxy dump Validations For 2014 Versions

I have a galaxy dump from a 2014 and when opening in csv it does not appear to delimit correctly as a comma delimiter. Per case 83196 - Object dump questions what was the intel sent? Does anyone have a layout of the csv delimiters that can be sent?

[ISS Support Case] operational error conversion not supported

2 tags in a group of tags read status: operational error conversion not supported

[ISS Support Case] Upgrade to 2023 R2 SP1 Issues

Client reached out as when user was attempting to install 2023 R2 SP1 patch onto 2023 R2 system the patch installer would stall at the "Please wait" popup.

[ISS Support Case] License Server in stopped state

Core service failed to start

[ISS Support Case] Manually Uninstall System Platform 2023 Versions

I set up a fully up-to-date Windows 11 virtual machine yesterday and was able to connect to the Historian server through their VPN with no issues. Im thinking something just happened to the PCs and they need to be completely redone. I did a reset on one of them, but it was not a full reset. I reinstalled Windows from the PC and kept documents and settings. This got it back going so InTouch would work, but did not fix the Historian connection issue....This seems to be an internal communication issue. So, there are several communication issues with these machines that were not there until sometime recently.

[ISS Support Case] General Deployment Failure GR node

Client reached out as after user migrated the Galaxy the GR node is failing to deploy with a general deployment error.

[ISS Support Case] Best Practice 2014 to 2023 Galaxy Migration - Windows 11

Direct Email : I am still having issues being able to migrate a project with AVEVA installed in windows 11 would you have time to assist me with this and help me work through why this isnt working. I have one PC working and I have 3 more to do and I am going to need to be able to do this myself on at least one of the PCs so I can get these issues solved. I know I may need to call in just let me know if I need to do something on my end to get assistance. Not asking to walk me through installation software is installed and works but will not correctly migrate a galaxy. A few questions? 1. Does windows 11 require any patches to work properly with 2023. 2. Is there a reason software would install and configuration work properly but still cant migrate a database. 3. And last has anyone used windows 11 to migrate a 2014 galaxy without errors? My understanding is you are using windows 10? Is that because there are issues with 11?

[ISS Support Case] Unable to Access AVEVA Site or Client Portal

Rest Password Options Not Working. Currently on 2014 and would like to download 2023 R2 (latest & greatest) to install on one of their systems.

[ISS Support Case] aaBootstrap memory leak WSP 2020 P01

System Platform 2020 Patch 01 Server 2019 Version 1809 (OS Build 17763.5458) We are seeing an issue on one of our production servers where the aaBootstrap process begins to leak memory and create threads until the following problems happen: 1) We cannot see the status of the deployed platforms - Platform Manager says there is no platform deployed to this node 2) We cannot deploy new objects - getting an error that "no more threads can be created in the system" aaBootstrap was seen to be using 1,691,300 K memory. Rebooting the server brings back normal functionality for some time and we see objects still deployed as usual. This server is one of many hundreds created from the same image however this is the only server where this issue is being seen. I can provide logs where the system was recently booted at 9/26/2024, 5:51:52 AM local time and aabootstrap is using approx 500MB memory.

[ISS Support Case] Galaxy Restoration Failure

Client reached out as user was receiving an error message related to SQL permissions when trying to restore Galaxy.

[ISS Support Case] Question about Galaxy Communication object

Every time I restart Gateway driver after some changes Device Group are empty until I redeploy Communication Object in System Platform. Is it standard behavior for this driver? I assume after restart of the UKPETAPP026 machine the driver will not collect data as long as Communication Object is not redeployed? I set Topics to Active All Scan Mode.

[ISS Support Case] Can't import graphic from SP IDE to Edge

Industrial graphics in Application Server, they want to import them into AVEVA Edge. They can import from Edge to Application server but not the other way around Unable to extract File1,cab from library .aapkg App Server 2020 R2 SP1 P01 Edge 2020 R2 SP1 P01

[ISS Support Case] Hostname Change After Aveva Software Install

Client reached out looking for guidance on configuring system after changed the hostname of the PC with the Aveva software installed.

[ISS Support Case] ViewApp Deployment - Stuck in File Transfer Status

Yet another issue with unexplained issue with SP 2023 R2. Occurring on two newly loaded workstations, running SP 2023 R2 Patch 1. Platform and ViewEngine deploy as normal. Application stays stuck in file transfer status. I've let one sit for 24 hours and still stuck there. Nothing in the logger.

[ISS Support Case] Appserver Code to convert a Json string into XML

Im working on integrate a new MES system that return all the data into a Json sting, how can i conver this Json String into XML Format to use the data inside of .NET Scripting ? I know in Nuget https://www.nuget.org/packages/Json.Net there is a dll that can work with this but there is any way that i can integrate this dll into AppServer?

[ISS Support Case] Migration from 2014 R2 to 2023 R2 Sp1 Undetermined

Objective migrate an application from 2014 R2 - 2023 R2 Sp1 Performed transitional upgrade - 2020 Trying to migrate to 2023 R2 SP1 Gets to a certain point sees aaGR started (no more activity 73% in) found a TN - suggested applying a registry update. Applied with no impact. previously had an issue with batch objects (none of those objects were available) Fixed the problem got batch objects working. Migration process question: Does it need communication with batch server during the migration process or is the migration just about converting code and objects? I ask be cause I tested on 3 separate systems and had similar but varying results). At Client site ; experienced migration issues (lots of RED) the batch server is on separate machine. Tried internally with the difference being the batch server was installed locally) the migration 'worked' there (less RED). It was the best progress thus far. Plant: All Servers are running Microsoft Server 2022 and will be using: System Platform 2023 R2 SP1 Batch 2023 R2 Historian 2023 R2 Servers: Galaxy Server Batch Server Historian Server RDP Server The original Plant used System Platform 2014 R2 and InBatch 2014 R2.

[ISS Support Case] Field Attributes Conversion Questions

I have lots of objects that utilize Field Attributes. If I "convert/move" to User Defined Attributes, will past history still be accessible? Is the new UDA considered the same tag as the old FA?

[ISS Support Case] Script Real tag to trigger a true state on a memory tag

Client reached out looking for assistance with implementing a data change script. Hello, I was needing some direction on the best way to script a Level tag. I keep getting an error and thought it was the type of script I had selected. Would the "data change script be the best option here?

[ISS Support Case] Suggestion for dealing with 70k Character Strings

Direct Email: 'One more question please. I know the String Tags in AppServer have a limit characters, now i have to deal to store temporary a big string sometime more than 70K characters on runtime just for some minutes, do you know any trick to do this?

[ISS Support Case] IDE graphic creation issue

Unable to get new IDE graphic to load the expected information

[ISS Support Case] no Sql ide

When Installing the App server the IDE the install is requiring SQL sever to be installed.

[ISS Support Case] Galaxy Security Implementation Was Interrupted Unable to Access Galaxy

create a galaxy before deployed some objects enabled security (interrupted) (did not set security) Unable to delete tried new galaxy trying to solve this problem. No one can create a galaxy and deploy objects in the current state.

[ISS Support Case] Some State Alarms Are Not Being Stored

we have the historian license which is together 1550 license count toggles alarm tag not logged in the data base. What we can troubleshoot. ArchestrA object alarm tag tag named Boolean tag state alarm history is not being logged. can see safety state alarms in v_alarmHistory being logged not seeing other state alarms.

[ISS Support Case] AVEVA updated Icons 2023 Cheat Sheet

Recently went through training, Icons looked different. It was easy to identify the status of objects. Can we use the old icons?

[ISS Support Case] Remote Connection To the IDE are not working

building a new 2023 R2 SP1 really doing 5 virtual nodes. GR App1 App 2 Historian (Tools) Want IDE on the (tools) to access IDE on it. Created a default galaxy. When we get on the IDE to connect to the remote galaxy.

[ISS Support Case] Aveva SP Installation

Client reached out requesting information regarding the system requirements for the AOS, IDE and GR nodes. Is there a tag limit for AOS Servers? By license and by capability (thinking CPU/Ram needs) Is there a max amount of ABCIP connections on an AOS Server? We will have at least 12. Best practice in terms of GR/IDE on one VM or on separate VMs? Currently we have them on one VM.

[ISS Support Case] MES SRO

Coffee Grinder object user-defined object needs SRO (taking a sample of the project) but only MES and SCO are listed

[ISS Support Case] Is it possible to import an offline tag file from a PLC (Controllogix) into System Platform IDE?

Client looking to import tags directly into IDE

[ISS Support Case] Script throwing random expecting endif error

Client reached out as when they were attempting to validate the script they were receiving an error about a missing expected endif.

[ISS Support Case] Licensing issues during failover testing

[ISS Support Case] Shutting down a node with redundant app engine resulted in communication Alarms

Everything seemed to be working fine. Had to shut down a server, once back up it was unable to communicate with other nodes. Platform manager of itself and the GR node it appeared as a redundant app engine. To the other nodes it appeared as a regular engine. Results was a ton of communication alarms. To fix it we undeployed and redeployed the engine and forced a failover. Resolved communication errors. SMS warnings in the logs. ongoing issues, seeking self help type documentation. The documentation is good at telling you how to configure in a vacuum but no good troubleshooting guidance exists aside from forums. NMX used for inter object communication issues what (domain) users need to belong to what ArchestrA groups. They use redundant app engines and MUST USE SMS it's hyper critical that this be resolved before the next shut down (next Tuesday 8hr plant shut down) limping along atm. If they encounter another issue they will be dead in the water.

[ISS Support Case] Looking to apply P01 to 2023 R2

Looking to patch 2023 R2 P01. What does that process look like? Which installer is required? Do I need to uninstall 2023 R2 first?

[ISS Support Case] Looking to Match Customer Site Version

Has 2023 P02 wants to Down Grade to 2023 P01

[ISS Support Case] Deployment issues after failover

failed to deploy: this object will not be deployed because object has the same object id as one already deployed

[ISS Support Case] AIM token host error

[ISS Support Case] Alarm screen not displaying alarms from remote node

Alarm screen not displaying alarms from remote node regular windows updates sent out

[ISS Support Case] Where Are My aaTrendControl Tags Defined

User has UDO with linked content and several instances of aaTrendControl. When he selects a trend from the HMI would like to identify how tags are added to the aaTrendControl (linked content). Ref 88748

[ISS Support Case] Engine Deployment Failure

Client reached out as when user was attempting to deploy Engine they were receiving a deployment failure message stating that another engine with the same engine ID is deployed to the target node.

[ISS Support Case] Security Inquiry

Client reached out looking for information about Application server and InTouch security.

[ISS Support Case] Corrupt Symbols Causing Warning/Errors in Multiple Objects

Corrupt Symbols Causing Warning/Errors in Multiple Objects. Client reached out as after deleting a symbol shared in many objects and then renaming the associated object there are persistent unhandled exception errors when trying to edit the application. "Failed to compile expression: Symbol: MT_IMECx.mt3_HH_CreateBarcode, Element: , Error: System.IO.FileNotFoundException: Could not load file or assembly 'ArchestrA.Visualization.GraphicLibrary, Version=4.0.0.0, Culture=neutral, PublicKeyToken=23106a86e706d0ae' or one of its dependencies. The system cannot find the file specified. File name: 'ArchestrA.Visualization.GraphicLibrary, Version=4.0.0.0, Culture=neutral, PublicKeyToken=23106a86e706d0ae'"

[ISS Support Case] Flexera FlexNet Publisher 11.16.4

identified a vulnerability related to Flexera FlexNet Publisher 11.16.4. Here is the full link to the vulnerability: Flexera CVE-2024-2658 - Potential Local Privilege Escalation Issue We have System Platform 2020 P01 installed on all our servers. My question is: Does AVEVA 2020 still depend on Flexera?

[ISS Support Case] EAC Issue Historical Alarms Suddenly Stopped - aahEventStorage.exe Memory Leak

EAC Issue Set to historian Using Windows Authentication Service set to use the Service account Connection is successful never used this functionality, identified that it was working and suddenly stopped happened today 03:26 9:AM Resource usage? RAM good Disk Space enough Administrator All good 10 AM & 7 AM Event storage exception Historian Duplicate Key value in SMC: ExecuteQuery() in DCMCommand failed: 'The OLE DB provider "INSQL" for linked server "INSQL" reported an error. The provider reported an unexpected catastrophic failure.'

[ISS Support Case] Deployment Warning Invalid Primitive ID

Client reached out as after importing a user defined object and deploying as part of a cascade deploy it deployed but with warnings regarding an invalid primitive ID. It seems that now some of the other engines are also experiencing this warning about deployment or any subsequently created engine instances.

[ISS Support Case] Half of an Object In IDE is Showing Bad Quality

Issue with IDE object needs guidance with. Object in the IDE half the object is saying bad, half is saying good. Rockwell AOI Half of the AOI is coming in. Goes to object viewer Production environment Same block in PLC on another system is not working.

[ISS Support Case] "Access Denied" error when deploying to remote node.

Client Receiving various deployment errors including "Failed to get bootstrap version" and "Access Denied". Event Viewer error on deployment: Event 10036, DistributedCOM "The server-side authentication level policy does not allow the user from address to activate DCOM server. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application"

[ISS Support Case] IDE Fails to Restore Galaxy

[ISS Support Case] Platform Deployment Failure \ ViewApp Stuck in Synchronization Status

Client reached out as when user was attempting to deploy the platform it would fail with an invalid credentials error message.

[ISS Support Case] Cannot deploy platform

new galaxy everything works but one view app file copy service t_object.msi error in the log

[ISS Support Case] Getting Out of memory messages Navigating Intouch

Intouch 2017 View App IDE Placed historian trend client in a graphic when I start it up it prompts me to start data.exe Getting Running out of Memory message when Changing screen. On the GR Started as soon as the HC client was embedded in an IG. Was asked to start hist-data.exe

[ISS Support Case] Template Check-In stuck at 81%.

Client is attempting to check-in a template with 1000s of attributes and it is getting stuck on 81%.

[ISS Support Case] Some User-Defined objects do not open.

Please reference case # 88076. ArchestrA.IDE.Extensabilty mscorlib: Exception has been thrown by the target of invocation

[ISS Support Case] Graphic Import failure

Customer attempted to import graphics into a production system and during the process he aborted the import which resorted to behvaior that shows the graphics as empty even when creating duplicates. error: Cannot load file or assembly test system is 2023R2 SP1 P 1 Production 2020R2 Patch

[ISS Support Case] Unable to deploy

tried to force a failover to the redundant di and rebooted the primary but they are unable to deploy after.

[ISS Support Case] OPCUA log messages creating performance issues

Bogging down the logger by filling it up 250K messages.

[ISS Support Case] Communication Stopped after update

Communication Stopped after update

[ISS Support Case] Updating to Windows 11. Not able to open system platform

Client updated to Windows 11 and is not able to open system platform. Everything else seems to be working except for System Platform. Windows 11 Version 23H2 OS Build 22631.5039

[ISS Support Case] Server Rebuild Inquiry

Client reached out requesting information about rebuilding the server that acts as the GR node, Backup License server as well as the System Management server and how this could affect the Galaxy. This is due to a Windows security update IT is applying to the node that is continually failing.

[ISS Support Case] Validating Suitelink Communication wwClient Guidance

ref 97512. Seeing PushPendingTagsWIthStatusAddTagsToSF failed: error 46. Pulling up a trend Not seeing data post deployment (pending software updates). Objective to investigate historian disconnection. Would like wwClient & guidance for validating communication.

[ISS Support Case] unable to add item

[ISS Support Case] Viewapp freezing when opened from workstation

Client is deploying a view application to a new workstation. The workstation seems to be reading data but freezes as soon as it is open. The screen is displaying air temperature which is updated when the application opens before freezing. This is a Windows 10 workstation. Seeing some errors in SMC AND some errors in Event viewer. System Platform 2017 P02. Client tested a different Viewapp that uses a different AOS and that worked on this OWS. But this same Viewapp he is having issues with does work in the ITAA server.

[ISS Support Case] Issue with ShowGraphic() script

Showgraphic() function script is not displaying popup window.

[ISS Support Case] Galaxy Cannot Connect

Galaxy Cannot Connect: Cannot connect to galaxy. See logger for details. Additionally, when attempting to connect to the SQL Server via SQL Server Management Studio (SSMS), it prompts for a server name. Troubleshooting Steps Performed: 1. Verified SQL Server Status Confirmed that SQL Server service was running on the local machine. Identified the correct SQL Server instance name via: SQL Server Configuration Manager ? SQL Server Services Verified that the expected instance was present and running. Attempted to connect via SSMS: Tested using localhost, MACHINENAME, and MACHINENAME\INSTANCE formats. Ensured appropriate authentication was used (Windows Authentication preferred). 2. Tested Network Port Accessibility Ran PowerShell command to verify port 1433 (default SQL Server port) was accessible: powershell Copy Edit Test-NetConnection -ComputerName localhost -Port 1433 Output confirmed whether port was open and responding. Also tested with telnet: bash Copy Edit telnet localhost 1433 (Confirmed telnet was installed if not already present via dism command.) 3. Checked for SQL Server Listening on Port Ran command to confirm SQL Server was actively listening on port 1433: bash Copy Edit netstat -an | find "1433" Further validated which process was using the port: bash Copy Edit netstat -ano | find "1433" tasklist | findstr Confirmed SQL Server process was listening on the correct port. 4. Reviewed AVEVA System Management Diagnostic Logger Opened SMDiagnostics Logger to investigate detailed errors related to: SQL Server connectivity Galaxy Repository issues Authentication or permission errors Looked for recent error entries around the time the issue occurred. 5. Restarted Services Restarted the following services: SQL Server (INSTANCE) All ArchestrA platform-related services Retried launching the IDE and reconnecting to the Galaxy.

[ISS Support Case] Server Host Migration

[ISS Support Case] Deploy Suitelink object is stuck at 3 percent - Undetermined

Deploy Suitelink object is stuck at 3 percent. last log entry 4:11 now 4:26 Was previously working Domain Environment Logs in BOX

[ISS Support Case] unable to deploy from GR node to remote pc

[ISS Support Case] System Platform - GR Service Error

[ISS Support Case] Object Instance Validation Failure

Client reached out as the application is using relative references which are producing warnings/errors when validating the objects within the IDE. However when running the application the references seem to resolve without issue and produce data.

[ISS Support Case] failed to deploy cannot communicate with remote node

failed to create a remote interface for the version information from bootstrap restarting the bootstrap failed

[ISS Support Case] Galaxy Restoration Failure

Client reached out as when attempting to restore Galaxy it would fail after a few moments.

[ISS Support Case] Connection to the Service Has Not Been Established

Unknown exactly when it started since no one has connected to the IDE in months, but customer is now getting an error when trying to connect: Connection to the Service has not been established.

[ISS Support Case] Suspected platform and/or GR metadata corruption

Customer reported that after undeploying a Galaxy, they were experiencing issues redeploying the same application to their system. The Galaxy Repository (GR) and associated platform were believed to be successfully undeployed. However, when attempting to redeploy the platform or objects, the deployment fails with an error stating that a Galaxy is already deployed on the target node. Upon further investigation: The Operations Control Management Console (OCMC) indicated that no platforms were currently deployed. Within the IDE, the platform appeared to be undeployed, and the associated objects were also showing an undeployed status. Despite these indicators, any attempt to redeploy to the same node consistently failed, citing an existing Galaxy already being deployed on that node. Product: AVEVA System Platform 2023 R2 SP1 Patch 1 Operating System: Windows Server 2022 Issue Type: Deployment failure due to lingering Galaxy registration

[ISS Support Case] IDE Undetermined Status Window Is Blank and Hangs - NTLMAuthentication

Logs indicate Starting deployment and everything fully deploys But in the IDE the status window does not go away

[ISS Support Case] Can't connect to the license server

Installation was blocked and they are on license manager 4.0.1 trying to connect to 3.7 Reinstall did not resolve the issue, we could ping the license server, all services were running, and firewalls were disabled.

[ISS Support Case] How to Obtain a SQL Profiler Trace To Capture An IDE Issue

Reference : 98717 Needs to obtain a SQL profiler Trace of a hung IDE action.

[ISS Support Case] Uninstall Application Server

Client reached out looking for guidance on uninstalling product. When attempting to uninstall using the installation media the process would freeze.

[ISS Support Case] Name of Property

What property allows for: filter pannel Right click and show search bar. Hoping to associate to a button in order to remove the need to right clicking to get to the filter panel?

[ISS Support Case] Deployment

Machines have been running fine for years. Customer requested a change be made to their application. Once the change was made, the InTouch Application instance deployed to one machine correctly, but it fails to deploy to another.

[ISS Support Case] License cannot be acquired from remote node

Client ran the configurator and successfully tested connection to the license server. Once this was done, client attempted to open the InTouch application on remote node and received a license acquisition error.

[ISS Support Case] InTouch viewapp deployment/SMS issues

Client is experiencing an issue with live values not displaying in an InTouch ViewApp deployed to a remote node. Also, the app is running very slow. Application deploys successfully and works fine when deployed to GR node. We are seeing the following messages in the logger: "Failed to communicate with Target node. This may be because it is not connected to the same system management server" When client rant ran the configurator for SMS, it said there was already a certificate and asked if I wanted to replace and he did. None of the other nodes already had a cert.

[ISS Support Case] Batch uninstaller for system platform

Client requesting batch uninstall file and information on registry for system platform.

[ISS Support Case] Incorrect Decimal Formatting in Graphic Animation Value Display AVEVA Application Server 2014 R2

The customer, using AVEVA Application Server 2014 R2 on Windows Server 2012, reported an issue while configuring graphic animations involving string value display formatting. Specifically, they were working with a graphic that displays a numeric value derived from a tag (of type REAL) and wanted to display the value along with its engineering units, formatted to two decimal places. Within the graphic animation's value display configuration, the customer selected the String option in the State Options and attempted to construct the string using the recommended syntax from AVEVA, which typically follows this structure: StringFromReal(Value, IntegerPrecision, StringType) + " " + EngineeringUnits However, the customer initially used the following format: StringFromReal(Value, 0.00, StringType) + " " + EngineeringUnits This produced a runtime display showing the correct value and units, but with more decimal places than desiredthe customer wanted to limit the display to exactly two decimal places.

[ISS Support Case] OMI Stuck Initializing

Enabled SMS on one of our servers Access an OMI view app Stuck in initialization OCMC - nothing in the logs in the view app through logs Edge objective web service capability -

[ISS Support Case] InTouch Upgrade

Customer is looking to upgrade their licenses to a version of System Platform that is supported with Windows 11.

[ISS Support Case] Reinstalling PCS on runtime node

Client installed PCS as service repository on remote node. We need to change this to runtime.

[ISS Support Case] AOS Platform deployment errors - License is unavailable

Client receives the following error when deploying AOS platforms: "Failed to deploy. Unable to deploy the platform as requested. License is unavailable."

[ISS Support Case] CPU and memory usage is spiking

System running at 100%

[ISS Support Case] Questions about Scan group Behavior

[ISS Support Case] Other client is doing deploy / undeploy. Please try later

Direct Email: I had to undeploy, and now when I go to redeploy, getting error. Other client is doing deploy / undeploy. Please try later.' when attempting to deploy. Get Outlook for iOS

[ISS Support Case] SQL Server Installation Instructions

Customer wants documentation for installing SQL Server 2022 for use with AVEVA Software.

[ISS Support Case] ArchesrAGraphic Error - Could not find file ElementStyleInfo xml

When opening a Managed Application on a machine and navigating to any window with an Industrial Graphic on it, the logger is flooded with "Could not find file 'C:\USERS\***UserName***\APPDATA\LOCAL\ARCHESTRA\MANAGEDAPP\ArchestrASymbols\ElementStyleInfo.xml'"

[ISS Support Case] System platform 2023 R2 SP1

Asking if AMD CPU's are supported.

[ISS Support Case] Platform communication error

cannot deploy platform to a node they've been having problems deploying to this node since they set it up, but they have deployed successfully before

[ISS Support Case] timeouts and communication errors in the ocmc

exceed maximum heartbeat timeout unexpected packet

[ISS Support Case] Historian Client Web Classic View Missing Create Option

In Classic mode client has option to create, in Modern it does not. Why?

[ISS Support Case] Platforms and Hosted Engines Not Running In Platform Manager

While making some changes to a 2017 U3 galaxy, customer attempted a deploy and was met with an error saying that the hosting object was not running. Checked the Platform Manager and the two AOS node's Platforms were set to "Shutdown (startup failed)" and none of the engines under them were running.

[ISS Support Case] System Platform - Install Media

Customer wanted to know how to access intouch media.

[ISS Support Case] Reset SQL Server Security and Permissions

Customer wants to know if there is a way to get SQL Server permissions set back to the default settings configured by the AVEVA software upon installation.

[ISS Support Case] Redundant Engine fail back to primary

Client reached out inquiring about how failover between redundant Application Engines works and how to failover back to the primary.

[ISS Support Case] User Defined Object Deployment Failure

Client reached out as when attempting to deploy a user defined object it would fail with the following error: "Failed to deploy this object will not be deployed because an object already exist on this engine and has the same object ID as the object being deployed."

[ISS Support Case] ABCIP Communication Error

Client reached out as tags hosted under ABCIP driver were showing in Object viewer with a value of NaN and an operational error conversion not supported message.

[ISS Support Case] License

Customer reached out requesting assistance with licensing. They stated that they need to spin up a new image due to some development concerns that require testing. To remain in production while this is being worked on, the customer requested two demo licenses.

[ISS Support Case] Deleted InTouch tags appear back in application after check in

Client is using the IDE to deploy a tag-based InTouch application. Client is trying to remove old tags that are no longer exist in the PLC. When client deletes the tags, they appear back in the application after the application is checked in and the application is reopened. 2017 Update 3 Patch 01

[ISS Support Case] Application Server - Migration

Customer migrating from VMWare to HyperV. Took backup of old stuff, just needs to know how to download the software.

[ISS Support Case] OpenJDK Platform binary pegging CPU right after startup

ref 99053 Client observed that even after increasing vCPUs to 2 (then to 4) upon logging in to the system the OpenJDK Platform binary process (java.exe located at C:\Program Files\Common Files\ArchestrA\Licensing Framework\License Server\Engine\bin) has the CPU pegged at 100% for a short period after the OS started. Client described that 'eventually the process would settle out to be less than 5%. Is this a normal occurrence for the OpenJDK Platform binary process to spike the process during startup? I noticed this in both my Windows 10 system and my Windows 11 test system (stood up to make sure it wasnt an OS issue) '.

[ISS Support Case] Undeploy Galaxy Without Access to the IDE

Customer cannot access the IDE and they are going to attempt a full uninstall/reinstall of the software. They are looking for the best practice for undeploying without being able to open the IDE.

[ISS Support Case] Deployment Issues with GR

Client was experiencing deployment issues with the GR and platforms.

[ISS Support Case] Not able to deploy, no alarms showing.

Waiting for previous view deployment share to close before reopening messages getting spammed.

[ISS Support Case] Graphics not showing tag data

Faceplates show the data correctly, but on graphics it shows a red x. They recently moved unit 5's object to a new area. They are seeing several of the objects with broken references but this one is the worst.

[ISS Support Case] Unkown log in prompt

All users are getting a log in prompt when opening the galaxy, and their wwAdmin account doesn't work

[ISS Support Case] Engine stuck initializing

Cannot undeploy or make changes This is part of an upgrade

[ISS Support Case] Tags are bad quality under multiple objects

Several objects in a single PLC are giving bad quality Started getting bad quality on several objects either 6/4/2025 or 6/5/2025 they have undeployed and redeployed to no effect

[ISS Support Case] Port 80/443 firewall block

Client has questions regarding blocking port 80 and the effects on AVEVA software.

[ISS Support Case] Can't launch ide from deployed node

They have PCS installed on this node as well, which is likely the cause of their problems.

[ISS Support Case] RDI not communicating until redeployed after a reboot

Weve created some more monitoring on our side to troubleshoot the stale data issue. Looks like we found the problem but wanted to run it by you guys for the why. After Windows OS patching (and maybe other activities that drive high CPU utilization), when we reboot the application server the RDIs lockup. See screen shot below. IO_A is the active DI and has updated data. But, for whatever reason the RDI wont pass that data along. Redeploying the RDI resyncs everything and wakes up the RDI. Everything was healthy with the RDI no alarms, primary DI was active and both primary and secondary DI statuses were Connected. No indication that it had stale data and was not updating. So, we have a resolution, but no root cause. blank is v2020R2, but we are seeing this issue everywhere. It doesnt look like its limited to a specific version.

[ISS Support Case] Sending REST API Commands from AppServer to QVMS

Client has created a custom object to send a REST API URL to trigger a call on camera monitoring software QVMS. Client has this working outside of System Platform. It appears the session ID is getting bad quality anytime a command is sent.

[ISS Support Case] Remote IDE Connection To The Service Message

Issues today connecting to my galacy works local GR? Remote IDE Previously working. Gets connection to the service has not been established message.

[ISS Support Case] App Server - Installation Problems

He keeps getting an aaconfiguration sql error. When he tries to run aaConfigsql he gets an error. Running SQL 2008 32 bit.

[ISS Support Case] Graphics not Available in Managed InTouch Application

Client reached out as after user edited and redeployed the ViewApps the graphics were showing as not available in WindowViewer.(Runtime)

[ISS Support Case] System Platform 2023 R2 SP1 Software Request

Client reached out requesting a copy of System Platform 2023 R2 SP1 installation media.

[ISS Support Case] QTS HIL2DC3 Historian referencing a different site, message issues

I'm having historian issues with my server overloading and have noticed a message that doesn't make sense. When in a HIL2DC3 trend object a message about another site ASH2 comes up, maybe this is what's making the server overload with messages over time. Can we set up a meeting to look into this? The historian is working, and has been but it does overload, and we think it needs an update for my entire GR.

[ISS Support Case] How to download/install system platform

How to download/install system platform

[ISS Support Case] Application Server - New Object Not Reading

Customer has a new object they added and deployed but not reading properly.

[ISS Support Case] System down after possible power outage

They don't know of a specific even that caused it, but on 7/8 they had to log into the computer when they usually don't need to. They are seeing several errors in the logs. This is an offline machine and they cannot do a screenshare. failed to open intouch application see logger for details failed to acquire any type of license application is unable to connect to the sql database service default.... GR browse last ping 60000 ms ago failed to restart service default

[ISS Support Case] IDE Is Unable To Connect Check Logger For Details

I have lost the ability to connect my system platform IDE. Unable to create galaxy. Previously working Offline a couple years Physical Machine. Local GR (All in One) IDE launches Unable to connect to galaxy check logger for details. IDE populates. Attempt to creates new Galaxy Unspecified error 80004005 caught at line 18109 in create galaxy .CPP Ran SQL Connection utility not using enhanced security. Can access SSMS

[ISS Support Case] IDE takes a long Time To Load

Ref case 98471. This system is off line and the IDE can take a long time to load (30 seconds plus)

[ISS Support Case] How to Back Up a Galaxy - Automate Galaxy Back Up Utility

Moving from InControl to physical PLC's (modbus) and updating / converting to managed applications. Working on a physical machine, has SQL backups currently automated. Seeking best practice guidance.

[ISS Support Case] AppEngineDeployment Failure

Client reached out as when cascade deploying the WinPlatform it would deploy successfully but with several errors stating After deploying items one by one confirmed this error was directly related to the AppEngine itself. "configuration error invalid primitive ID" "Software error 340" When reviewing the logs observed several similar error messages: The run-time component -- CLSID = {698DE474-3F3E-4F89-8061-9095F4BC0FFF} and Primitive id = 100 -- is not registered. INVALID HRESULT LINE 57 FILE D:\ADO\Work\8\s\src\BaseRuntimeComponentServer\CDeploymentPrimitive.cpp hResult 80040154 INVALID HRESULT LINE 472 FILE D:\ADO\Work\8\s\src\BaseRuntimeComponentServer\CDeploymentPrimitive.cpp hResult 80040154 Support_Test - CBaseRuntimeObject::SystemSetAttribute - Caught unknown exception.

[ISS Support Case] Alarms Disappeared Post Reboot

Have an 2023 R2 P1 application (IDE) Alarms quit displaying in the alarm client. Can't figure out why. Trying to figure that out.

[ISS Support Case] No values during runtime

1. Remote connectivity is not the best. They have 2 rds servers and when they look at the viewapp, there is an issue with communication with the first 7 chill yards on RDS1. It is showing pound signs. When you go to RDS 2 there is good communication. He went to the GR and there is a warning that says updates depending deployment --------caller is new to this

[ISS Support Case] ViewApp Deployment Failure

Client reached out as when user was attempting to deploy any ViewApp after making changes to the master template all ViewAppps failed to deploy with the error: "Cannot communicate with target host."

[ISS Support Case] Needs 2023 R2 SP1 P02 and Best Practice Patching Guidance

Ref case 98445 Client requested link to 2023 R2 SP1 P02 and best practice patching guidance.

[ISS Support Case] Information request: PLC Simulator

Client has requested information on OI.Sim and using auto-assignment in AppServer.

[ISS Support Case] Unable to create a Galaxy

I have installed AVEVA 20202 P01 on a machine and I am not able to create a new galaxy as none of the galaxy types appear in the drop down. I have checked the folder where the backup galaxies are and the cab files are there. In my case: D:\Program Files (x86)\Archestra\Framework\Bin\BackupGalaxies

[ISS Support Case] Reimaged a managed view node, having issues

Upgraded system, windowviewer pc failed and they had to reimage it. This is a managed setup.

[ISS Support Case] Error when restoring galaxy

Client is migrating galaxy .cab to a different PC and getting the following error when restoring the galaxy: "The specified galaxy cannot be restored because its version (6430.0474.4786.2) is greater than the version of the currently installed Industrial Application Server version (6430.0474.2146.1)" Client also needs assistance configuring OI Driver/PLC.

[ISS Support Case] Deploying Platform of an Existing Imaged Machine is Failing

Had a PC fail. Had to reimage it. Checked out items causing an issue. Got one client to work another client not working. Using a image of the deployed application. From an already working client 2 IP addresses and UNC names.

[ISS Support Case] ViewApp Stuck in Synchronization Status

Client reached out as when deploying ViewApp it would become stuck in synchronization status and the application was not available in the list for launch in the Application manager on the target node.

[ISS Support Case] View All Attributes With Alarms Configured

Customer is looking for a list of all attributes that alarms configured for them in the galaxy. They do not want the alarm history itself, but just a list of attributes that have the "Alarms" extension configured for them in the galaxy.

[ISS Support Case] Converting Field Attributes to Attributes.

Client reached out requesting guidance on converting Field Attributes into regular or user defined attributes.

[ISS Support Case] Error Migrating 2014 to new VM.

Client was getting an error regarding a missing .dll file when moving 2014 to a new Windows 7 VM.

[ISS Support Case] Creating Objects Via CSV File

Instead of having to right click a template > New > Instance and then having to rename that, customer is looking for a way to create new instances via a CSV file import similar to DBDump/Load with InTouch.

[ISS Support Case] IDE - unable to create a new galaxy

Error message: service could not be started either because it is disabled

[ISS Support Case] Questions about application server 2023 r2

New situational awareness graphic packs? Whats the character limit for objects.

[ISS Support Case] Deployment Issues - Platform "Not Available - Retrieving Platform Status"

Client has 4 platforms deployed and is experiencing a discrepancy between IDE/SMC with deployed platforms. Client has following platforms which all deploy successfully: GR Node Remote Platform #1 Remote Platform # 2 Remote Platform # 3 Remote Platform # 4 This past week, client was experiencing an issue related to deployment on platform # 4. Client was initially getting a "General Deployment Failure" . Attempts to undeploy platform resulted in failure, even when "On failure mark as undeployed" box checked. Client eventually ran a SQL script to set platform to undeployed. Platform #1 and Platform #2 are hosting app engine/application objects. Platform #3 and Platform #4 are hosting view engine/viewapp.

[ISS Support Case] Error Connecting to Galaxy

Client is getting "Failed to acquire a license" error when launching the IDE.

[ISS Support Case] Engine stuck showing deployed

View engine stuck showing deployed. Setting as either deployed or undeployed on failure does not work. Generic error in IDE window.

[ISS Support Case] Deploying InTouch ViewApp stuck in synchronization

InTouch Viewapp deployment stuck in synchronization.

[ISS Support Case] Object communication issue in app server

Monday they had communication issue. They have an object and there was no communication. He wants to know how to troubleshoot this. Version 2014 11.0.0

[ISS Support Case] $SysUpdatetaginfo Info Issue Undetermined

Veteran user of the product, has a customer running 2017 U3 Able to get everything running Redundant system Have primary AOS1 AOS 2 Deploy my RDIO When I deploy to the Primary for AOS 1 Shows all the device groups looks good error regarding $SysUpdatetaginfo not updating. Does not have wwClient

[ISS Support Case] Instructions for Deploying to New Nodes

Customer is adding new runtime machines to their System Platform setup and needs instructions for deploying to those new nodes.

[ISS Support Case] Renamed Machine Post ASP installation Needs Uninstall Resources

Having trouble activating a license. It keeps giving me an error message that the computer name has changed, but it will not update itself and use the new computer name. The configurator has the new name. I dont have any licenses activated yet. Do you have any ideas about what I am doing wrong?

[ISS Support Case] Importing a published app

Importing a published app generated a unknown error

[ISS Support Case] Symbol display issue

Trying to create a symbol in app server that won't change size based on value. Value will display a concatenation as a string.

[ISS Support Case] Galaxy restore sql access

Client is trying to restore a galaxy backup in OCMC. Gets prompted for SQL auth. Can't use Windows auth as enhanced security mode is enabled.

[ISS Support Case] Launches IDE Getting Failed to acquire a license

I have system from 2020 to 2023 R2 Sp1 License Manager SYNC Deleted all license servers Recreated Same issue Failed to acquire a license IDE

[ISS Support Case] Application Server - Deployment Issue (Orange Icon)

Customer has deployment/undeployment issues

[ISS Support Case] System Platform - Uninstall .NET Question

Customer has both .net 6.0 and 8.0 installed, wondering if its ok to uninstall 6.0 with AVEVA installed

[ISS Support Case] Redundancy - DI Object Script Inquiry

Chat : Looking for DI object script recommendations for a system like the one described here; https://docs.aveva.com/bundle/sp-deployment/page/661498.html

[ISS Support Case] SA_AlarmSeverity Situational Awareness IG Configuration Inquiry

Question: The situational awareness library Alarm Banner Text Object SA_AlarmSeverity 1 - Is that able to handle an object or what Can't use it for - attributes say you had an object Can you point it to an object, does it have to be an area? FUP: Could you let me know if it's possible to use custom properties with the Alarm border animation? I'm specifically looking to link the Alarm as a custom property to a Boolean tag.

[ISS Support Case] Grace period after name change

Server name was changed by a third party. Dev machine.

[ISS Support Case] System Platform - Installation OS Version Prompt

Got this on the installation run. Is SQL2019 Standard compatible with 2023 R2 SP1?

[ISS Support Case] Saving a Quick Script Resulted In EMPTY Content

Editing a script issue with a quick script error Eventually had to hit yes and the application Application Server potentially an object in side of that content. The following Errors: Have occurred scClearBinsSand: Internal.QuickScript compiler error Invalid directory. C:\Users\\AppData\Local\Temp\23\ Save Anyway?

[ISS Support Case] Deployment stuck in synchronization

View app won't deploy they get a "deployment in progress" error when they try.

[ISS Support Case] Can't connect a new Client to existing System Management Server

Found AIM service not running on GR/SMS server. Tried to start, fails with generic timeout. No details in EV logs. SMC logs show "Failed to start token host service: The requested address is not valid in its context!" Added NT Service\AIMTokenHost to local admins - no change. Only 1 NIC.

[ISS Support Case] Alarm Client

The alarm client graphic does not display alarms outside of prioriy 1 Tested in active X control client for historical alarms and it works. logs alarms and events in new version 2023 but not in 2017 Issue Summary: Customer reported that the Alarm Client graphic within the InTouch HMI is not displaying alarms outside of Priority 1. The expectation is to see alarms across a broader range of priorities (e.g., 1999), but only Priority 1 alarms are being rendered by the default Alarm Client graphic. Troubleshooting Steps Performed: Script Validation and Elimination: Reviewed and validated all associated scripts for the Alarm Client graphic. Disabled all scripts temporarily to eliminate the possibility of script interference impacting the alarm display. Configuration Review: Verified that all custom properties and connection parameters for the Alarm Client graphic were properly configured and not filtering or restricting alarms by priority. Controlled Test Setup: Created a new test window within InTouch to eliminate legacy or hidden configurations. Added: A default Alarm Client graphic. An ActiveX Alarm Control for comparison. Ensured both controls had the most basic configuration with no script interactions. Behavior Observation: The Alarm Client graphic continued to show only Priority 1 alarms. The ActiveX Alarm Control correctly displayed alarms of various priorities, confirming that the alarm data was available and being delivered correctly from the system. Historian Data Verification: Accessed the SQL database via SQL Server Management Studio (SSMS). Queried the Historian to confirm the presence of alarms across a range of priorities (1999). Verified the accuracy of query syntax using reference documentation and observed that the data exists and is populated correctly. Documentation and Evidence: A screen recording has been created and is available, demonstrating: The tested behavior. Alarm Client configuration settings. Comparison between Alarm Client and ActiveX control. The presence of multi-priority alarms in the Historian.

[ISS Support Case] App Server - Deployment

I think this may be a networking/IT issues just reaching out this way to confirm that with you. This warning has been going on for a while as it looks to have started last year in April. Didnt realize that at the time since it still worked just noticed it after trying to deploy a change of the ViewApp that was made. Failed to get file repository path. Failed to create bootstrap on remote machine.

[ISS Support Case] Tag History works for a few seconds then stops

Multiple tags from multiple devices. Poked a 1 to update tag db, no change. 2 devices use ABCIP, 1 uses MBTCP. Live values can be read as expected. Historian is showing licensed and well under tag limit. Devices are under the same engine, however other devices on that engine are historizing as expected. Verified historize settings are correct. Logs do not show any indication I could find about why the data is not present. Querying the data in SQL confirms it is not there either. No change after re-indexing search.

[ISS Support Case] Galaxy Graphics toolbox

Cannot open any graphics (new or existing) in the Symbol Editor. When trying to open a graphic, the IDE locks up and goes into a Not Responding state.

[ISS Support Case] Unable to acquire a license.

Client called in and has 15 clients that are unable to acquire a license on a new installation.

[ISS Support Case] Heartbeat and driver errors

Errors coming in randomly. Engines Failing. (Failing over for no reason) Started happening Friday the 16th. Intermittent issues. Enabled trace logs for the connection. Process ID error. (checkpoint file server, invalid hresult line...etc) Then a engine logs. unexpected failure caught at line... Will be uploading logs in box. Standby on this.

[ISS Support Case] AVEVA Website - Compatibility

I have not been on the official AVEVA website for a while. I was looking for the installation files and install notes for what used to be known as WonderWare / AVEVA System Platform 2020 R2, search results for "System Platform" did not produce expect results. I know there has been much rebranding... What is this product now called?

[ISS Support Case] Ack Alarms issue

Escalated to Aveva as it may be a possible bug? Maybe hotfix?

[ISS Support Case] Batch Download script writing to some but not all tags.

Client is having issues with a batch download script writing the wrong values to tags. Appears to be writing correct data in SMC logs. When checking object viewer, the data is not always correct. Sometimes the data will be updated correctly if you wait a few minutes. Generally very inconsistent. Script is grabbing data from SQL DB and writing values to tags. Primarily affecting the TemperingWaitTimeMaximum, TemperingRampTimeInterval, and RecipeName fields. System Platform 2023 R2.

[ISS Support Case] Unable to View Logs From A Remote Machine

Earlier last week we had a deployment issue (was resolved). We are not able to see the log Unable to connect logger. Seeing error Was previously working? unknown From the remote node unable to see Gr logger From GR unable to see the Remote machine. Internal project

[ISS Support Case] WWCLIENT connection failure

The customer is experiencing issues with label printing functionality involving DDE communication between an InTouch application and a third-party program. The system operates correctly on Terminal Server A, but there is an intermittent failure when transferring Packer information used for label generation. The issue appears to be related to DDE linkage between InTouch and the external labeling system, particularly when changing packers and launching the third-party app. Everything currently works fine on Terminal Server A. The application in question is live and used in a production environment. The problem occurs during the label printing process when users change packers. A third-party application is launched, and Packer number information (entered in InTouch) is sent to the third-party application using DDE. This data is then printed on the shipping labels. Current issue with the printer which is unrelated to the Packer data transfer issue but might be contributing to some confusion. The actual data field in InTouch related to Packer codes is manually populated for tracking who packed the pallet.

[ISS Support Case] Galaxy Restoration Questions CDI Conflict

Restore a Galaxy it looks like i need to upgrade some software. its 6745.0474.1144.1 Client has Application Server 2023 P04 Pulled cab from a 2023 R2 Sp1 machine. Create my galaxy have my .cab file and do what do I do to restore

[ISS Support Case] Upgraded System to 2023 R2 SP1 Broke License Server Pair

Question about license I updated the WSP from 2020 to 2023 R2 Sp1 this week. Right now I have issue with my license My primary license store license are activated On back up license server Paired and available. When I open the IDE it shows license fail. Deactivated all licenses offline Deactivated everything all license was removed primary and back up server Activated licenses Back up showing Paired and avilable Not seeing any license

[ISS Support Case] 2020 R2 SP1 P01 Unsupported Operating System Detected

end user with a wsp 2020 R2 Sp1 P01 system updated from Windows server 2019 - 2022 Getting Unsupported Operating System Detected Server 2022 21H2 Unable to access GCS site.

[ISS Support Case] Failed to Acquire a license

Client is receiving the following error message: "Failed to acquire a license to enable the Development Studio configuration system. Either the license is not available or it has expired. Check the Aveva License Manager for more details on available licenses containing the Feature 'wspdevstudio-iocount'."

[ISS Support Case] Tags not updating

Tag not updating GR Node:Windows 11 build 21h2 Historian Node Handles : Windows Server 2022 Communications driver: OI ABCIP.2

[ISS Support Case] Unknown Historian messages coming in

Historian primitive. May or may not be affecting this environment but wants to know why. Unknown error 0xC0000005 (c0000005) caught at line 2749 in HistorianPrimitiveSvr.cpp (in E:\BldSrc\31\s\src\ProcessHistory\HistorianRuntimeServer\).

[ISS Support Case] System Platform - Can't Create Galaxy

Customer called in saying they can't create a galaxy. Called the customer back, but he left the site and isn't sure when he'll be back.

[ISS Support Case] App Server - IDE Resolution

He pulls up the IDE and it doesn't look correct. Lettering looks out of place? When a popup window pops up he can barely read it. And it's really slow. He's RDPed in. He has the SMC open and it looks fine. Desktop looks fine. Just parts of the IDE that look really weird. Graphical glitches.

[ISS Support Case] Platform Deployment Failure

Client reached out as when attempting to deploy the deployment would fail with the following error message: "Failed to get bootstrap version"

[ISS Support Case] User Authentication Failed error message when opening System Platform

Client is receiving the following error message when attempting to open the IDE: Authentication: User Authentication failed. Contact your AVEVA Connect Administrator. Click OK to close your application.

[ISS Support Case] Support for Windows Server 2025 Standard Non-LTSC

Is Windows Server 2025 Standard "Non-LTSC" supported for use with System Platform 2023 R2 SP1 P01?

[ISS Support Case] Application Server - Orange Icon ViewApp Issue

Customer is trying to deploy a new graphic change and the first viewapp object he tried got stuck in orange icon status.

[ISS Support Case] How to setup ddesl connection to oi gateway

Using an opc simulator called Prosys opc ua simulation server -they are using oi gateway and see data in the ocmc. Need help with setting up ddesl object to connect to oi gateway in the ide. ---------caller is new to aveva software

[ISS Support Case] Redundant DI Object Question

Client called in with a question. How do you set up auto-assignment for redundant DI objects in System Platform IDE?

[ISS Support Case] InTouch - FS A2 Error

Customer was getting an error when opening WV on boot up.

[ISS Support Case] aapkg file not able to upload.

Possible corruption? File is huge Saying its a newer version then its supposed to be on.

[ISS Support Case] InTouch - Managed App Cut Off

Customer made a change to an app, redeployed and now the bottom of WV is cut off. His windows are just cut off.

[ISS Support Case] Scripting library question

SI upgrading from 2014r2 to 2023r2. Scripts in app server use a .net function of system.drawing.image which isn't working in 2023r2. No definitive answers in AVEVA documentation but suggests not supported, contacting AVEVA to confirm.

[ISS Support Case] Deployment Issues - OMI View App to ITAA Server

AVEVA System Platform 2023 R2 Client is currently working with two OMI View applications which are deployed to an In Touch Access Anywhere Server. Prior to 11AM this morning, both applications were successfully deployed to the InTouch Access Anywhere Server. Client made some updates to the application screens and attempted to redeploy both applications, but is now experiencing the following issues. - One application can be successfully deployed but only half the users are able to access the application remotely on the ITAA Server from their mobile device. - One application cannot be deployed or undeployed and gets the following message "There is a view app instance still open". Client has tried removing local platform from the ITAA server node and undeploying with "on failure mark as undeployed" but this did not fix the issue. Client will provide log files for review. Client is also experiencing a separate issue deploying platform to a remote node

[ISS Support Case] Auto Assign Not Working Post Upgrade to 2023 R2 SP1 P01

WSP application upgrade 2023 R2 SP1 P01 server 2025 was running on 2014 R2 Sp1 Server 2008 R2 This application has an Initalize IO script runs on the object. Each attribute is --- script fills in the attribute reference. Working somewhat. Populating the attribute reference. Not always populating correctly. Same script is running correctly on the 2014 went to 2020 first at 2020 converted from field attributes Migrated

[ISS Support Case] Upgrade installation issues

They are trying but unable to install 2023 R2 SP1 P01

[ISS Support Case] Galaxy security and backup questions, alarm issues

All objects across their galaxy that have alarms will randomly stop. No pattern or reason to it, all in different areas, and when some stop others keep working. Sometimes redeploy helps, sometimes not until they keep trying and it eventually works. Client thinks it started 2-3 years ago when they upgraded to 2020r2.

[ISS Support Case] App engines not starting after power outage

There was a power outage in the plant ~four days ago (Sunday, 06/15) and now there are some issues with two AppEngines not starting. The other seven Application Engines are starting up with no issue. When client attempts to start AppEngines from SMC, the engines will indicate they are starting but they do not actually start. System Platform 2023 R2 All PCs in galaxy are running WIndows Server 2022.

[ISS Support Case] Platform Deployment Errors - Target Platform Will Not Start

Client is receiving deployment errors when deploying to remote node. Client is receiving both "communication error" and "Failed to create a remote interface for the version information from bootstrap". After modifying Host file, client is now receiving the following error: "This platform is already deployed to this node". After a repair of the remote node, client is seeing the following deployment error: "Target Platform Failed to Start"

[ISS Support Case] Unable to undeploy engine

Mark as undeployed on failure does not work. Client undeployed an engine, renamed it, then deployed to the same platform. Platform is on the GR.

[ISS Support Case] License Manager - Not Connected

Customer was trying to access License Manager and kept spinning and failing.

[ISS Support Case] App Server - Security

2 nodes and Historian. That InTouch app has been changed to ArchestrA security from InTouch security. They made a bunch of changes to the users. Just wondering how ArchestrA security works. Does he need to redeploy?

[ISS Support Case] OCMC - OI ABCIP Configuration Greyed Out

Customer is trying to make ABCIP changes, but all greyed out.

[ISS Support Case] System Platform Audit Trail - Deleted Object

Created an object which was deleted and would like to see what type of audit trail is available to track this. Who deleted What Time deleted Has name of object. Using SQL Express 2017

[ISS Support Case] Unable to rename view app template.

Client is getting an error when attempting to rename a viewapp template in the IDE. "Cannot rename. InTouch ViewApp folder rename failed. Folder may be in use." Here are the exact steps the client took: 1. Select view app 2. right click select export/Object(s) 3. close export dialog box 4. Select view app 5. right click select rename 6. Update the name this is when I get the error message Client has tried rebooting the system with no success. Client is not able to get on remote session.

[ISS Support Case] Application Server - Deployment Issue

Customer trying to deploy a UserDefined object, it stopped at 3% yesterday. Today, same thing.

[ISS Support Case] Remote IDE Gets Connection To The Service Error

Remote IDE connection Go to connect engineering node to GR Typing in server name stable name starts logging in Galaxy Security Connection to the service can not be established.

[ISS Support Case] App Server - Orange Icon

2017 U3 SP1, he just did a couple changes, did some deployments and one of them is stuck with the orange icon. It's been an hour.

[ISS Support Case] Show graphic

When using a show graphic to show a face plate graphic does not like the custom propery error does the

[ISS Support Case] Alarm Duration Missing From Acked Alarms Undetermined

We are not getting Alarm duration for the Acknowledged System platform UDO HB Acknowledged alarm Not getting any alarm Duration details Unacknowledged Alarm Duration sees detail

[ISS Support Case] Industrial Graphics Missing In A Deployed Application

recently upgraded to 2023 R2 Sp1 Intouch application deployed to RDS server (managed app) Industrial Graphics do not show up. Archestra.Visualization.GraphicLibrary failed to resolve the assembly graphics library RDS server multiple users (console session)

[ISS Support Case] Galaxy Creation Failure

Client reached out as when user is attempting to create a new Galaxy the creation stalls at 0% and the logs show this error message repeatedly on the GR node: Component: CRLinkServer "QI for IClientPing failed at server" This error is shown on the remote IDE logger: Component: Progress Control "bprogress 1:True bprogress2:False ProgressType_CreateGalaxy" Troubleshooting Steps Taken so far: The client is using SMS. The secure licensing tab was not configured on the nodes so we configured it. Confirmed successful ping between GR and remote IDE in both directions. Added remote IDE user to service repository folder on GR node. Ran Change network account utility and OS config on remote IDE. Ran change network account utility on GR node. When reviewing Aveva Identity Manager service on GR it was stopped and set to manual, but when logging in with another user account it was set to automatic and running. The Galaxy creation failed either way and the same error message appeared each time we attempted to create a Galaxy.

[ISS Support Case] Encrypted Suitelink connection cannot be established

Client reached out as they were receiving the following error on the GR node when starting client HMI applications. Encrypted Suitelink connection cannot be established. Problem:Suitelink connection request was received from an unauthorized node . Possible reason Security configuration on node is incorrect.

[ISS Support Case] InTouch HMI Connection Failure

Client reached out because specific tags tied to tank displays within an HMI screen are not showing any communications.

[ISS Support Case] AppEngine Redundancy Failover Inquiry

Client reached out requesting information about how to force a failover of the primary ApppEngine.

[ISS Support Case] Loss of Platform Communications Alarms

Logs were showing " exceed maximum heartbeats timeout of 8000 ms." and that timeout is triggering their alarms.

[ISS Support Case] Redundant AppEngine Failure Investigation

Past weekend Saturday night wsp 2023 Graphics went out (operators called) Restarted application server to recover Looking at logs to see what happened - one of our engines (redundant) failed and stopped working Seeing some errors would like assistance identifying a root cause if possible .

[ISS Support Case] InTouch ActiveX Control Version Upgrade

Client reached out inquiring about whether an update was available for the InTouch aaHistTrend Control and Alarm Client control.

[ISS Support Case] Lost Communication Plant Down

Lost communications production system trying to get them back online again System Platform Using a mix of Galaxy Objects & Tags Not sure if its an AVEVA issue or windows / networking Have another system separate group of servers working on migrating them currently in testing WSP 2023 that system also went down 10 PM last night had some hardware issue failed over to some back up VM, issue started at that point.

[ISS Support Case] Galaxy Migration Inquiry

Client reached out looking for guidance on migrating his Galaxy.

[ISS Support Case] Unable to open IDE : Getting Connection To The Service Message

I am having an issue when trying to open a galaxy on my laptop. After starting up the IDE and opening a galaxy it failed to open after the loading prompt showed opening windows and gave the error message "Connection to the Service has not been established. ArchestrA IDE will shut down". I have tried numerous restarts and troubleshooting methods as well as looking at backend services. I have attached screenshots/files and the following application/system versions. Error message after launching any galaxy on device. Proceeds to crash when trying to load windows. Issue occurred randomly on boot up this morning. Last instance worked fine prior to weekend. I cannot recollect any significant changes to any software or configuration.

[ISS Support Case] Modifying Non array Attribute Error

Client reached out due to the following error in the logger: "CPrimitiveProxy::ModifyProperty - Index is # on a non-array attribute. ObjectID: # PrimitiveID: # AttributeId: #"

[ISS Support Case] Deployment Errors in System Platform

Win Platform General Deployment Failure

[ISS Support Case] Fail to Deploy Object Engine Communication - Cannot find the target PC on the network

Need to deploy the application (system platform) to HMI one system using 2014 R2 Sp1 One HMI had an issue. New PC installed Windows 10 professional. installed 2014 R2 Sp1 Installed ABCIP OI server. When I deploy that I can deploy the platform Fail to deploy this object (engine communication error) Application Engines shutting down

[ISS Support Case] Application Server Installation Media Request

Client reached out looking for a copy of Application Server 2020 installation media.

[ISS Support Case] Communications Issue after Power Outage

Issue with communications in System Platform 2017 R2 after power outage. Server 2016. Suitelink Objects to ABCIP.

[ISS Support Case] Upgrade Application Server 2012 to 2023 Inquiry

Client reached out looking for guidance on upgrading Galaxy Application server from version 2012 to the latest version.

[ISS Support Case] How to manually delete a problem galaxy object

Ref 88950: Direct email: A new instance of WinPlatform deploys successfully. If the client names the new platform to that of the old platform it breaks deployment. Looking for a manual way to clear out the WinPlatform with a problem in SQL.

[ISS Support Case] got locked out of IDE

changed to OS based security and got locked out

[ISS Support Case] View App failed to deploy

view app stuck in file transfer: error failed to undeployment unable to communicate with objects hosting engine

[ISS Support Case] Orphaned Platform PCS Agent Incorrect Galaxy Name

Have a system platform 2023 R2 SP1 i have it deployed RDP server (deployed view app) Yesterday morning had customer confirm windows updates were in sync across systems. Yesterday evening, undeployed view app from RDP platform. Tried deploying the platform Failed to deploy platform already deployed to the node. In rdp server system message: PCS Agent watched galaxy default path to a service. Galaxy name provided there is an old revision of the galaxy

[ISS Support Case] Deployment Issue Another Galaxy Is Already Deployed

Was provided a .cab Unknown version Trying to deploy and test screen. Getting errors not sure how to address. Objective restore restore clients CAB make changes maintaining version (2020 R2 Sp1).

[ISS Support Case] 2023 R2 Sp1 - Uninstall batch file request

Identified machine names had an underscore in the name all systems need to be fully uninstalled / reinstalled. Needs batch file for 2023 R2 Sp1 version.

[ISS Support Case] Common Services Portal Insufficent Permissions to access PCS configuration in registry

References case 89009: Provided guidance resolved the issue on runtime node. Has an AOS server / Batch server, and the Common Services Portal displays an error when selecting the SCAN option. Common service portal Registry Permissions: Insufficient permission to access PCS configuration in registry Tried relaxing SMS Confirmed Platform is derived from a template not instantiated from base template. (ref 960148915) Nothing deploys. Repaired, Uninstalled, and Installed Common Platform Services multiple times When I go to the SMC does not show anything underneath platform manager

[ISS Support Case] Activation Server was not able to process request correctly

[ISS Support Case] Graphic not backfilling historical data

They are using a built in object sa_trend_singlepin in a managed InTouch application They can see live data but not historical They are setting this graphic up for the first time

[ISS Support Case] Can't modify trend Y axis

Y axis scaling defaults to the min and max values the trend has seen

[ISS Support Case] creating a new user defined object not reading field attribute on PLC

stuck in initialized script not initializing not good quality, is trying to force a read

[ISS Support Case] SQL 2025 compatibility with wondwerware 2023

as of now AVEVA does not support

[ISS Support Case] operator station#1 makes the others lag if its open for more than a day

[ISS Support Case] System not grabbing a license

Client already uninstalled LM and ran repair on other licensing components, reinstalled hotfix. On a call, discovered another user had accidentally uninstalled all AVEVA software and then reinstalled, after which issue began. Found a number of components were not installed, including license server and OCMC.

[ISS Support Case] App engine switching between on/off scan. Deployment Communication Errors.

Client is deploying DI Objects and received an error "Unable to communicate with the target engine". Has 5 application engines deployed under the platform and one of the engines is switching between on/off scan when viewing in the SMC. Client mentioned that they recently modified the IP addresses of the DI objects, but were able to deploy 15 objects with the new IP. Have made no recent changes at the engine level. Followed troubleshooting steps from TN 1283 - Troubleshooting deployment failures but these steps did not resolve the issue.

[ISS Support Case] Alarm history viewer, no items to show in this view, history not working

[ISS Support Case] wanted to know if he can skip the update/patch order

[ISS Support Case] Logger flooded with pcs.agent warnings

every 50 seconds gets a warning pcs.agent connecttosr failed to connect to SR node to retrieve solution configuration check the SR node is online and reachable SMS is enabled, but disabling had no effect when undeploying: failed to unregester with the service repository GR says it undeployed fine

[ISS Support Case] failed to deploy cannot find the target pc

network issue same network account with the same password ran CNA new install installation is blocked

[ISS Support Case] Graphic missing from System Platform

Client is experiencing an issue with a missing a graphic in System Platform 2023 Patch 03 . Client has previously resolved issue by exporting graphic from a galaxy backup and reimporting the graphic. The client has been running this system for over a year and this has happened 2 to 3 times in the past couple of months. Client would like to know if there is a permanent solution to this issue. Graphics that are missing are linked content to an area not an embedded graphic.

[ISS Support Case] Trying to mass rename objects in app server

They wanted to know if there was an AVEVA supported way to mass rename objects in app server

[ISS Support Case] InTouch - no view apps found

plant down

[ISS Support Case] System Platform 2020 R2 SP1 - Information Request

The client is seeking guidance on the following: Confirming Data Accuracy in PLC: How to verify data accuracy in a Programmable Logic Controller (PLC) if it is shut down or taken off the network. Best Practices for Data Accuracy: Recommendations for ensuring data accuracy between InTouch and the PLC. Preventing Writes to Disconnected PLC: Methods to prevent writing to the PLC if it is not connected or is off the network. Ensuring Data Consistency: Strategies to guarantee that any value modified in InTouch is also modified in the PLC. For example, if there is an InTouch button that is scripted to write to value in PLC, what is the best way to confirm consistency between InTouch & PLC. Additionally, would like to know of a system or status bit that can display a warning or message in WindowViewer if PLC is not connected (Heartbeat tag configuration). Client is using ABCIP communication driver.

[ISS Support Case] Post-vMotion: AlarmApp Alarm Query No Longer Working

End user has an OMI ViewApp with AlarmApp. Three instances, all derived from the same ViewApp template, are running on two terminal servers and an ITAA server. The ITAA server is the only VM on which the Current Alarms query is not working. The ITAA server was moved to a different host which started this behavior. All objects (platform, ViewEngine, and all ViewApps) were undeployed before the VM was shut down and moved to the other host. When it was brought back up, it appears the Current Alarms stopped working - but the historical alarms are working as expected. Also the ITAA server platform and ViewEngine are both showing as Running OnScan in OCMC on another VM so galaxy communication seems ok.

[ISS Support Case] intouch Archestra graphic runtime behavior

Question about where to find documentation on settings options.

[ISS Support Case] engine communication issue with redundancy

when they open OCMC the engines are not communicating these are in a testing environment

[ISS Support Case] Unable to Edit App On GR - Gets Exceeded Tag - Windows allowed 32

On GR objective to edit runtime application. Clicks Run to view changes. Gets something to the effect of exceeded tag / windows allowed 32.

[ISS Support Case] Checkpointer error in logs

[ISS Support Case] CheckPointer error in logs

Client moving redundant systems to new VM's with identical (according to IT) settings. Advised to delete checkpoint files and redeploy - errors went away. After that, redundant engines still show as deploying, despite showing as ready on the redundant platform node. Client unable to obtain permission for either a screen share or log export, will have an SI onsite in a few days in case they cannot get an exception.

[ISS Support Case] AVEVA Common Platform Services Issue

Different version of PCS. 4.6.21 on server. 4.6.22 on client.

[ISS Support Case] Deployment Failure

Deployment failure after IP Address change Delpoyment error: fail to create bootstrap

[ISS Support Case] Platform Deployment Failure

Client reached out due to several Platforms failing to deploy after local IT changed the ip addresses of multiple target nodes. Platforms were failing to deploy with the following error message: "Failed to Deploy Can not communicate with remote node - Failed to create a remote interface for the version information from Bootstrap.

[ISS Support Case] System Platform 2020 R2 SP1 - Scripting Help

Client is seeking scripting advice for system platform. Client is looking for scripting advice to have his Allen Bradley PLC turn on a bit that will pull from a database. When Wonderware sees this bit go true, it will search for a specific SKU # and pull data from a tag. Will find the data and push data back to the PLC. Client would like this to occur anytime there is a data change.

[ISS Support Case] Application Server Installation Inquiry

Client reached out inquiring about whether Application Server 2017 Update 3 Sp1 is compatible with windows 11.

[ISS Support Case] LostAlarm Communication

Lost alarm communication to view app after network changes

[ISS Support Case] DB Dump Fails in IDE with COMException and File Lock Errors

The customer reported that when performing a DB dump of selected objects from within the AVEVA IDE (2017 Update 3), the operation fails with the following errors: COMException Error OLE_E_NOSTORAGE Exception in DumpTemplateInstance() function : System.Runtime.InteropServices.COMException (0x80040012): Not able to perform the operation because object is not given storage yet (Exception from HRESULT: 0x80040012 (OLE_E_NOSTORAGE)) at ArchestrA.Core.MxValueClass.GetCustomStructVB(Int32& pGuid, Byte[]& pStruct) at ArchestrA.Configuration.GRDumpLoadServer.DumpTemplate.DumpTemplateInstances() File Lock Error tmp file in use Exception in function ProcessThreadResultAndDumpToFinalFile The process cannot access the file 'C:\Program Files (x86)\ArchestrA\Framework\Bin\Temp\tmp6C02.tmp' because it is being used by another process. Root Cause: The OLE_E_NOSTORAGE error is caused by one or more objects in the IDE that have not been validated or saved, and therefore do not have storage assigned in the Galaxy repository. The file lock error is the result of another process (such as antivirus software or a second IDE instance) locking the temporary dump file during export.

[ISS Support Case] Unable to deplot platform locally on gr

Error message: platform already deployed. No platform in ocmc, already undeployed in ede

[ISS Support Case] Encrypted Suitelink Communication Error

Client reached out due to the following error being repeated in the logger and a lack of data within the HMI: "Encrypted Suitelink communication is not possible in this configuration."

[ISS Support Case] Failure to Connect to Galaxy

Client reached out as each time user would attempt to connect to local Galaxy on GR node they would receive the following error message: "Connection to service has not been established AchestrA IDE will shutdown."

[ISS Support Case] Client Needs link to download Aveva software

Client has recently needs assistance setting up Aveva account and downloading software.

[ISS Support Case] UnResponsive Engine or Platfrom removal Guideline

Client reached out due to user being unable to deploy or undeploy AppEngine.

[ISS Support Case] Platform Communication Error on Deployment

GR Platform deploys fine, but cannot deploy to the rest of the remote platforms.

[ISS Support Case] The installer has insufficient privileges to modify this file

Attempting an in place upgrade. Running the installer encounters a permissions issue on \Common Files\ArchestrA\aaLogger.exe

[ISS Support Case] Application Server - Not Storing Data For One Tag

[ISS Support Case] Identifying the CDI Version Details From :CAB

Ref case 97956. Would like details on validating the CDI before being prompted during the Galaxy restoration process.

[ISS Support Case] What CDI Version is 6745.0474.1144.1

The backup file was made using a prior release of the software (database version 6735.0474.831.1). This installation's database version is 6745.0474.1144.1 The database version will be migrated or patched to this installation's version the first time a user connects to it via the IDE. Are you sure you want to continue?

[ISS Support Case] Deployment issue/Remote IDE connection

Possible DCOM Host files needing to be adjusted Multi-galaxy connections.

[ISS Support Case] Deployment issues

They were having trouble connecting to the galaxy as well as deploying

[ISS Support Case] Enable supervisor login during runtime for a button or task

How to keep operator logged in to intouch while having specific tasks that require supervisor login authority

[ISS Support Case] Cannot Edit Object Instance

Client reached out as when user was attempting to edit sub object of object instance it would fail to open for editing and instantly undo the checkout. Observed the following error in logger when attempting to edit object from component Archestra.IDE.Editor Manager: "mscorlib: Invalid class string (Exception from HRESULT: 0x800401F3 (CO_E_CLASSSTRING))"

[ISS Support Case] Create new galaxy - Fails - service cannot be started

I am creating a new galaxy on a new GR server and get an error message. "the service cannot be started either because it is disabled or because it has no enabled devices associated with it".

[ISS Support Case] SMS Configuration Failure

Client reached out as when user was attempting to Configure System Management Server on GR node as "This machine is the System Management Server" within configurator it would fail with the following error message: "Failed to configure the device. Please check ArchestrA logger for more information"

[ISS Support Case] SMS Configuration Failure

Client reached out as when user was attempting to Configure System Management Server on GR node as "This machine is the System Management Server" within configurator it would fail with the following error message: "Failed to configure the device. Please check ArchestrA logger for more information"

[ISS Support Case] Galaxy Migration Best Practices

ref case 98001: Client is actively migrating from 2020 from 2023 R2 Sp1 and is seeking ballpark migration time estimate and migration best practice details. Im currently migrating the restored Galaxy to the latest version of SP. BTW, how long should that take? Its not a huge Galaxy, but the server is currently at 20 minutes. I created a new galaxy from a working system. I then migrated it to the newer version. I am now in the process of deleting all instances of objects from the copied galaxy as those instances dont exist in this other clients system. Or, should I just run with it and see what happens? I also another issue with one my other installs. The GR log file is filled with errors due to unencrypted messages or something of that order. It has been working for a few months s but I would like to get to the bottom of it.

[ISS Support Case] MBTCP accessing the Zero Bit order format

Question about Trying to connect up with a PLC OEM they have a (Trojan UV 3K+) using Wago PLC it goes through some kind of converter box that I've set my IP address to talk to it. I'm doing just fine with receiving integers 7 Analog reading. I'm also getting digital triggers. What I'm not getting using Modbus 5 digit using the 5 digit number and a bit. not getting information from the zero bit tried to use the zero based addressing. looking at the information regarding the structure never sees anything; zero. Wondering if that's even possible. CORE 3.0 MBTCP 6.0

[ISS Support Case] install/upgrade to Win 11 questions

Questions about whether some components support Win 11.

[ISS Support Case] Questions on windows activation

They need to know if windows being deactivated will cause problems with 2014 R2 SP1 Windows Sever 2012 R2 Windows 10

[ISS Support Case] Errors when using Field Attribute Conversion tool

Client is receiving errors when using the field attribute conversion tool.

[ISS Support Case] ITAA Application not updating

Alarm client provider is the query default filter not working in Intouch access anywhere

[ISS Support Case] No Custom Properties In New Object Instance

have an archestra question Added an attribute to an object in a derived template. Made an instance of that object in the object. Bring up the object doesnt have the stuff in it. 2020 P01 Made an instance of it. Opened says it has one custom property.

[ISS Support Case] Objects Deployed with Changes

After checking in a set of templates, the derived objects seemed to have mixed results. Some were marked for redeploy while others were not even though they had the same parent template. Looking to find the cause of this.

[ISS Support Case] Temp Silence Alarms

Customer wants to be able to temporarily silence alarms for a period of time (maintenance of a piece of equipment or other times when nuisance alarms might appear).

[ISS Support Case] Run Window Viewer as a Service - No connection to Historian

Plants logging data to one Historian. When configured to run WindowViewer as a service, the application will run but will not log data to the Historian. 2023 R2 SP1 Windows 10 Enterprise

[ISS Support Case] Platform Deployment Failure

Client reached out as when attempting to deploy a WinPlatform it would fail stating General deployment failure or that the Platform was already deployed to the node.

[ISS Support Case] Application Server - Failed to Acquire License

Customer has a machine that won't pick up App Server dev feature line, it picks up other feature lines no problem.

[ISS Support Case] Unable to deploy platform communication error

"failed to set object on scan" and "set attribute failed: hrefCreateFactoryObject" in the logs

[ISS Support Case] Galaxy Security Questions

Recently upgraded to 2023 R1 SP1 from 2020 R2.. Does a client need development license to manage galaxy security? Using ChangePassword() no longer works since 2020 R2 Sp1 according to the following support article: https://softwaresupportsp.aveva.com/en-US/knowledge/details/000038309?lang=en_US

[ISS Support Case] Needs Grace Period Exit Code

Customer site checking things out looks license is in GP one expires tomorrow 2023 P03 3.7.003

[ISS Support Case] Issue with application objects after removing attributes from area

Client deleted unused attributes out of an area template. This created an issue with certain unrelated objects that were under the area object instances.

[ISS Support Case] No deployment changes detected

A customer reported that changes made to a managed application object (specifically a graphic within a ViewApp) are not being detected by the IDE. The customer performed the following actions: Duplicated a graphic and re-tagged animations. Noticed that the IDE does not detect changes (no changes pending icon). Despite this, when redeployed, changes do take effect in runtime. Other objects in the same application exhibit similar behaviorchanges are not marked as pending. For the affected object (ViewApp), there is no option to Check In after saving. Attempting to force check-in also failed.

[ISS Support Case] Backing up OI Server Configuration

Client seeking assistance backing up OI Server configuration

[ISS Support Case] Redundant license server

Client requesting documentation on setting up redundant license server.

[ISS Support Case] There is a Problem With This Windows Installer Package Error on Upgrade

Attempting an upgrade from 2020 R2 to 2023 R2 SP1 on the same node (Run the setup.exe for 2023 R2 SP1 on existing 2020 R2 machine). About halfway through, an error appears: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

[ISS Support Case] 4.1 compatibility with 3.7.002 as The License Server

Have inhouse development systems. recently created VMs for the 2023 AOS servers. Not able to connect with little bit older license server. 3.7.002 Windows 2022 4.1 Windows 2022 826.9725

[ISS Support Case] Cannot connect to remote galaxy on IDE

Galaxy Repository feature not found in logs Same user on both ends users are a part of a workgroup able to ping another user can connect, but cannot log in

[ISS Support Case] License - How to tansfer

Customer asked how to move a license from one machine to another.

[ISS Support Case] Connection to the Service Has Not Been Established

Continuation of case 98661. After performing full uninstall/reinstall, issue still persists.

[ISS Support Case] Connection to the Service Has Not Been Established

On a newly setup machine, customer could not connect to a galaxy. The "Connect to Galaxy" dialog launched, but when trying to connect to the galaxy, an error appeared: "Connection to the service has not been established." This machine is the GR, not using any kind of remote dev machine.

[ISS Support Case] Application Server - Alarm Issue

Customer says they're trying to troubleshoot a problem about an alarm not displaying.

[ISS Support Case] When updating write to logs he isn't seeing the write.

When trying to save a script in the object the client gets an error. We tested a second object in the same galaxy and get the same message: Set_Refs: Internal QuickScript compiler error: Invalid directory 'C:\Users\\AppData\Local\Temp\1\'. Save Anyway?

[ISS Support Case] Cannot connect to galaxy

A customer reported an issue with a managed application running on AVEVA System Platform 2023 R2 in a Windows Server 2022 environment. After rebooting their machine and making minor changes to the application, they were no longer able to connect to the Galaxy.

[ISS Support Case] App Server - Redundant Engines

He has a system platform, 2 servers, 1 is the main for the water plant and the second is the redundant server. An appengine he created to be the redundant appengine. He's able to ping back and forth. Deployed. The appengine says its partner is not available. He's wondering if he needs to redeploy the platforms?

[ISS Support Case] deployment script function

A customer reached out reporting an issue with the use of the isGood function, as referenced in the Application Server Scripting Guide. The function was being used to determine an objects deployment status. The customer observed that once the object was undeployed, the script no longer worked as expected.

[ISS Support Case] Platform Comm Issue

Platform Exceeded Maximum Heartbeat Timeout warnings are coming in the logger on a regular basis.

[ISS Support Case] Recover Scripting from ViewEngine

Customer has a deployment with a ViewEngine and InTouchViewApp running on a deployed node. The customer's galaxy was lost while everything was deployed. The application and ViewEngine are still running on the Client though. They are looking to see if the ViewEngine configuration can be recovered from the files on the runtime machine.

[ISS Support Case] Alarms Not Appearing in Alarm Control

Customer is working through documentation for Application Server for setting up alarms. The attributes appear to be setup correctly with the Alarm option enabled, but nothing is appearing in the Alarm Control itself.

[ISS Support Case] deploy stuck in synchronization

thin client deployment will not finish deploying and will not undeploy (even with mark as undeployed on failure)

[ISS Support Case] Configuring buttons in .NET alarm client / SA_Alarm_Banner

Client would like to configure the SA_Alarm_Banner or would like to configure the alarm client with ack selected / ack all buttons.

[ISS Support Case] Not able to login after switching from Galaxy to OS Security

Not yet connected to the domain. Client changed to OS Security and is locked out of the IDE. Client was doing tests for Historian security/Alarms.

[ISS Support Case] Need for Redundant DI Object

The customer reached out requesting clarification on redundancy configuration within System Platform 2023 R2. Specifically, they wanted to know if the Redundant DI Object was still required when configuring redundant platforms and engines.

[ISS Support Case] Customizing OMI Navigation Model

Customer (Adam) contacted support with questions regarding customizing the navigation model in AVEVA OMI 2023 R2. The customer wanted to explore options for tailoring navigation behaviors and display structures within their ViewApp.

[ISS Support Case] Import Objects from a CSV Failure

Client reached out as when attempting to import objects in CSV form the import would fail stating: "The template does not exist."

[ISS Support Case] Cannot deploy object

Object ID already exists

[ISS Support Case] IDE Crashing When Opened

When trying to open the IDE on a fresh install, it crashes. The IDE never appears. Checking the Logger, there doesn't appear to be anything there. The Event Viewer Application Log is throwing an error for aaIDE: Application: aaIDE.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Security.SecurityException Exception Info: System.IO.FileLoadException

[ISS Support Case] App Server - Restore

He has an issue with restoring a backup. He thinks it has to do with authentication? He doesn't know what the local user needs to be. He's using a cab file to create a new galaxy. The restore starts and then the log says application is unable to connect to the SQL Server database. The cab file is from 2023 R2. Going on a brand new 2023 R2 Sp1 machine.

[ISS Support Case] App Server - Communication

Yesterday everything was working. The programmer made a change and he did an autobuild and deploy and is now at the point that the majority of the data is coming in for his object but a handful have bad quality. Some are good, some are bad.

[ISS Support Case] Cannot connect to History Blocks Test Connection Fails

When accessing alarms and events, on an OMI application, pulling from the historian server. The message appears stating that it cannot connect to the history blocks on *server name*

[ISS Support Case] Licensing questions for 2017

Wanted to know if 2023R2 licenses are backwards compatible with 2017

[ISS Support Case] Running Two GR Nodes Side By Side

In the process of a migration, customer wants to run the existing (2014 R2) system in parallel with the new 2023 R2 system. Right now, the new 2023 R2 GR machine has its NIC disabled and is not part of the network. Are there any concerns with enabling the NIC to do more testing?

[ISS Support Case] Post Power Outage Getting - Previous deployment has not been completed

Plant experiencing an issue Had a power outage yesterday IT made a change (did some 'stuff) Unable to get galaxy to function Booted & rebooted multiple times HMI is in deployment process (getting an error about deploy completed) only notable error - ABCIP - Please contact Schnider electric using 2017 U3 SP1 TN 845 / 855

[ISS Support Case] Not able to connect to Schneider M340 PLC - Modbus

Client is having an issue connecting to a Schneider M340 PLC. Client is able to connect to M580 without issue.

[ISS Support Case] Unable to Communicate with Target Platform

Deployment was working. In troubleshooting another issue, customer removed the target node from the domain and joined it back. Since then, unable to deploy to it. Errors include: "Communication Error: The request timed out" and "Unable to communicate with target platform"

[ISS Support Case] Historian - Not Connecting

Customer had a system he hasn't touched in 3 months and SMC is showing black historian icon with ?.

[ISS Support Case] Issues Removing Local Platform

GR Platform and one Remote Platform deploy fine. Second remote platform will not deploy and results in an error: "Platform already owned by another galaxy"

[ISS Support Case] Degraded System Performance Since Applying HF IMS1543336_Diagnostic,

Client is reporting that since applying IMS1543336_Diagnostic, 'deployments are super slow now. What previously 10 - 20 seconds now takes 3 plus minutes. Deployment of a regular InTouch application can take well over an hour before is completes'. Client is seeking elaboration or validation what component(s) the HF may have an impact on. As they are working on switching to OMI this has brought development to a bit of a halt.

[ISS Support Case] ABCIP and ABTCP Com ISSues

Turns out GR is having issues: NMXSVC Engine 1 is overloaded. It has 500 pending callback messaged LMX RemotePlatformResolver::OperationComplete - Send retry count for MxResolveOffPlatformResults message to requesterEngine g1 p 2 e 1 other Aveva cases show: The only way to solve this problem is to shutdown all platforms (PC Shutdown) and restart them. The problem cannot be solved by restarting individual systems without a complete shutdown.

[ISS Support Case] Unable to Open Objects in IDE

When attempting to open any objects in the IDE, the SMC floods with aaPim and filecopyservice errors, notably "Could not installmainmsi:dcominstallplatformsmsi

[ISS Support Case] Unable to Deploy

Having a few issues with System Platform, a platform is not starting up properly, not able to communicate to it from the Galaxy.

[ISS Support Case] ABCIP communication error "Could not perform operation"

We starting having issues when we write a value from our MES system in the logger I see the error in the picture attached. The odd is for some time we saw the value displayed on the Object viewer but this was never was transfer to the PLC. and all the times that this error happened we saw this error on the logger Please your help

[ISS Support Case] Wonderware Communications to PLCs

Is there a way to improve update speeds with multiple topics in the same OI Server implementation?

[ISS Support Case] Unable to Deploy

Deployment doesnt complete. The deployment stalls on the orange icon as well as the message "Operational Error: Parent Engine is offscan"

[ISS Support Case] Engine Folding Condition Causing Momentary Alarm

Unable to track down an alarm that's alarming in the galaxy Seeing in Alarm Banner 'PlatformName.Engine.Folding' 'attribute in platform object' unable to uncheck at the template level. Comes in and returns to normal to fast to acknowledge. Every few minutes for spurts at a time. On platform giving alarm, customer ran CNA and OSConfig. After the reboot the error has not come in since. The odd thing is that the only engine hosted on the platform giving the alarm is a View engine and an OMI app.

[ISS Support Case] Alarm banner at 0%

SA_Alarm_RuntimePage giving us 0% in runtime for the alarms. Seeing if we can change the syntax. Just using the default /Galaxy!Area

[ISS Support Case] someone deleted the administrator user and WW doesnt run

4.1 Server 2016 OS and thus mature support customer is QTS unknown which site..,.

[ISS Support Case] fail to deploy

I have something else need you to have a look. I have one client machine which cannot be undeploy and redeploy. I tried to restart the computer but it will not fix that. I can remote in the computer btw.

[ISS Support Case] IO Count By Engine

Can you find the I/O per engine

[ISS Support Case] Troubleshooting a Failed / Hung Deployment

what to do with app engine that is stuck in limbo

[ISS Support Case] After a password update, the Change Network Account Utility fails with error, "Timeout waiting for connection". Additional logger message (see case description)

After a password update, the Change Network Account Utility fails with error, "Timeout waiting for connection". Additional logger message , "Net TCP Port Sharing is disabled or not running".

[ISS Support Case] Failed Deployment Unable to Delete Galaxy

Need to delete a galaxy instance, showing message indicating objects are deployed. Looking for platform remover. (4.1 installed on server 2016) Request KC access

[ISS Support Case] Unable to Uninstall 2020 R2

Working on uninstalling 2020 R2 P01 - uninstalling from Control Panel - Hung on CDP and LM 3.7.002 (pop up indicating still in use)

[ISS Support Case] GR not able to see remote nodes

A reboot caused all nodes to not communicate with the GR.

[ISS Support Case] Unable to export objects

Log Viewer error message: WWCdi Error 80040E14 Description Parent Tag ID 4 is not among the open tags FOR XML EXPLICIT requires parent tags to be opened first. 2017 U3 SP1 P01

[ISS Support Case] Demo license file request AdpStd 35 P 20 Non Flex

Need a replacement (current) demo license to finish a project. Requesting a

[ISS Support Case] Upgrading to WSP 2020 R2 SP1 from 2017U3SP1 with 32 bit SQL

Started updating WSP 2017 U3 -> WSP 2020 R2 SP1 Currently in a plant down situation, took everything down for the upgrade. Had a 32 bit SQL server went through steps in readme (backed up galaxy) successfully Fully removed SQL Reinstalled the software - Prompted to reinstall that file and re attach the db Not entirely clear on next steps things look different Has Virtual set up 3 server -GR -Historian -IO Server Stuck on Step 6 TFS 1249251 - Upgrading to System Platform 2020 from a prior version does not succeed if the prior version used a 32-bit version of SQL Server.

[ISS Support Case] 2017.3.100 and can not see historical alarms

local host worked and name did not The alarm object using the Alarm Client and selecting Historical Events from History Blocks can not see the Events. But select Historical Alarms from History Blocks shows the alarms.

[ISS Support Case] platform status failed to start up

Several objects will not deploy messages in smc are as following: 3 following are component BaseRuntimeComponentServer The run-time component -- CLSID = {4FAA43BD-5064-421B-A28F-569DB78E473F} and Primitive id = 410 -- is not registered. INVALID HRESULT LINE 58 FILE D:\BldSrc1\114\s\src\BaseRuntimeComponentServer\CDeploymentPrimitive.cpp hResult 80040154 INVARIANT FAILED LINE 706 FILE D:\BldSrc1\114\s\src\BaseRuntimeComponentServer\CBaseRuntimeObject.cpp LAST ERROR 11001 The following component is BRO APP1_Node - CBaseRuntimeObject::SystemSetAttribute - Caught unknown exception. The following 2 are component is APP1_Node.aaEngine: WinMain exiting error code 8000ffff Exiting process "aaEngine"

[ISS Support Case] IDE FS2A License is not available

Licensing issue logged in to a server attempted to connect to IDE got a message License Was either in user or expired Either the FSA2 license is not available or is expired Confirmed Requesting : Updated license for installation (latest)

[ISS Support Case] Unable to check in an object

The object was stuck in a checked out state and modified at the database level previously.

[ISS Support Case] Unable to deploy

[ISS Support Case] Unable to Deploy Platform

After a power outage, site is unable to deploy redundtant engine. The error states "Failed to create remote interface of version information to the bootstrap"

[ISS Support Case] slow or fails to deploy

some stuck at deploying for days

[ISS Support Case] unable to deploy to node

Platform does not show in SMC on local node

[ISS Support Case] Converting Field Attributes After an Import

Trying to import (list of tags in a control logix PLC) for use in the Galaxy. This is a Managed InTouch application using ABCIP. When he used the bulk import utility they were imported as Field Attributes. The message indicates this are not supported. Seeking next steps.

[ISS Support Case] Unable to Switch Back to Primary Suitelink Object

Failover occurred to backup DA server and primary cannot start back up

[ISS Support Case] screen resolution

converted app from 2012 or 2014 to 2020 and converted the screens from 882 - 600 to 1655 - 844

[ISS Support Case] Updates to an application were made in a higher resolution

Programmers made some upgrades on an intouch application (2017 U2). Created some new screens, developer exported the screens in a higher resolution 1920 x1080 and imported the new screens into the application which is 1024x768. Now opening the application and all screens are huge.

[ISS Support Case] Updates to an application were made in a higher resolution

Programmers made some upgrades on an intouch application (2017 U2). Created some new screens, developer exported the screens in a higher resolution 1920 x1080 and imported the new screens into the application which is 1024x768. Now opening the application and all screens are huge.

[ISS Support Case] Unable to Connect to IDE

When attempting to connect to a specific galaxy, the IDE crashes

[ISS Support Case] Unable to connect to GR

Some files are missing and it is crashing the IDE after a filed deploy

[ISS Support Case] Events logging incorrectly

[ISS Support Case] Error When Launching IDE

Failed to connect to IDE, check logger for details. Has to run Change Network Account Utility everyday

[ISS Support Case] Error When Launching IDE

Failed to connect to IDE, check logger for details. Has to run Change Network Account Utility everyday

[ISS Support Case] ImpersonateUser failed(0x8000401a). ArchestrA Admin user has not been setup

See FAQ000010453 https://softwaresupportsp.aveva.com/#/okmimarticle/docid/faq000010453

[ISS Support Case] ImpersonateUser failed(0x8000401a). ArchestrA Admin user has not been setup

See FAQ000010453 https://softwaresupportsp.aveva.com/#/okmimarticle/docid/faq000010453

[ISS Support Case] Installing 2020 R2 SP1

Have installed WSP 2020 R2 SP1 something happened with install had to Uninstall. Now on the reinstall getting errors regarding .NET 5 bundle (undetermined). Unable to confirm installer was unblocked.

[ISS Support Case] Installing 2020 R2 SP1

Have installed WSP 2020 R2 SP1 something happened with install had to Uninstall. Now on the reinstall getting errors regarding .NET 5 bundle (undetermined). Unable to confirm installer was unblocked.

[ISS Support Case] 2020 Compatibility Question

Archestra 2014 R2 (?SP1) is it supported to upgrade to 2017 or 2020. Project was originally quoted for 2017 however the client wants a newer version.

[ISS Support Case] Determine System Platform Version Without System Access

Client is planning an upgrade for a client but does not have access to the system. Knows the system is at 2014 R2 not sure if SP1. How to confirm the products version

[ISS Support Case] Determine System Platform Version Without System Access

Client is planning an upgrade for a client but does not have access to the system. Knows the system is at 2014 R2 not sure if SP1. How to confirm the products version

[ISS Support Case] Getting orange icon when deploying to one platform

Getting orange icon when deploying to one platform

[ISS Support Case] Getting orange icon when deploying to one platform

Getting orange icon when deploying to one platform

[ISS Support Case] Unable to Configure Alarms

Unable to configure historical alarms for a specific area

[ISS Support Case] Unable to Configure Alarms

Unable to configure historical alarms for a specific area

[ISS Support Case] NAD error and SecConfig.XML

Aveva System Platform 2020 R2 Hot Fix 1389107

[ISS Support Case] NAD error and SecConfig.XML

Aveva System Platform 2020 R2 Hot Fix 1389107

[ISS Support Case] imported screens expanded themselves

ScaleForResolution=0

[ISS Support Case] imported screens expanded themselves

ScaleForResolution=0

[ISS Support Case] cant deploy

cant deploy and tried undeploy an mark as undeployed

[ISS Support Case] Remote IDE client is out of sync with connecting galaxy

Getting back into development tried to open the Galaxy from his dev node Getting a pop up: IDE has detected that the galaxy is out of sync with the Galaxy Repository Selects the option: Sync with client? and the IDE pop just re loads In the SMC : Client is out of sync with connecting galaxy (GUID) IDE still runs in LAB, GR ToolKit utility is still running / connecting. Ran : OSConfig ASB Utility launching IDE RB Run As Administrator Only Change has been a Galaxy Restoration. Colleague is able to connect from another system using the same 'dev' user.

[ISS Support Case] Remote IDE client is out of sync with connecting galaxy

Getting back into development tried to open the Galaxy from his dev node Getting a pop up: IDE has detected that the galaxy is out of sync with the Galaxy Repository Selects the option: Sync with client? and the IDE pop just re loads In the SMC : Client is out of sync with connecting galaxy (GUID) IDE still runs in LAB, GR ToolKit utility is still running / connecting. Ran : OSConfig ASB Utility launching IDE RB Run As Administrator Only Change has been a Galaxy Restoration. Colleague is able to connect from another system using the same 'dev' user.

[ISS Support Case] Platform Manager not showing

[ISS Support Case] Update to OPC object results Multiple Could Not Resolve Reference Warnings

Started back on some development today, in IDE has an OPC server object. Added 4 tags to a couple scan groups saved and deployed Now all instances have could not resolve reference error for known good tags. Hesitant to deploy any changes

[ISS Support Case] Update to OPC object results Multiple Could Not Resolve Reference Warnings

Started back on some development today, in IDE has an OPC server object. Added 4 tags to a couple scan groups saved and deployed Now all instances have could not resolve reference error for known good tags. Hesitant to deploy any changes

[ISS Support Case] Migrating 2014 R2 to 2014 R2 SP1

Question is, how much effects to upgrade to 2014 P2 SP1 from my current setting, which is compatible with windows 10 Pro?

[ISS Support Case] OI Server Stuck In Demo Mode

First time 2020 intouch install. In SMC GESRTP server can not get out of demo mode.

[ISS Support Case] Unable to deploy to remote platform

[ISS Support Case] Unable to deploy to remote platform

[ISS Support Case] Export / Import Galaxy Security

did not restore a galaxy back up. Jerry had a problem about 2 months ago. Galaxy had been upgraded so many times dB was corrupted. New Galaxy Is there any way to export / import security configuration from a Galaxy?

[ISS Support Case] Unable to Deploy

Remote Node's UserID/Password don't match GR node's

[ISS Support Case] Unable to Deploy

Remote Node's UserID/Password don't match GR node's

[ISS Support Case] Certificate and can you use a standard SSL

TLS and SSL are the security protocols On going InBatch where IT renamed in 3 months hundreds of server names

[ISS Support Case] Flex Licensing Inquiry

Not an issue trying to understand FLEX subscription options In licensing portal sees 15000 credits and 187 products In sandbox environment GR IDE another system IDE and Historian IDE.

[ISS Support Case] System Failed Over For An Unknown Reason

System is running fine, all of a sudden for whatever reason it decides to failover. (HMI is slightly unresponsive during the failover). System fails back after SMC: aaBootStrap This process failed to set heartbeat. Exceeds maximum watch dog process will be restarted NTPlatform The app engine was terminated abnormally Happened back back in January, during testing pressed to continue testing. Determined it was untestable. Rebooted the system and everything came back up. Testing was completed. Issue occurred again today about 1PM. Just rebooted and monitoring the system. Good for the moment.

[ISS Support Case] fail to deploy with Unable to communicate to this objects hosting engine

same mesg as FAQ3941 https://softwaresupportsp.aveva.com/#/okmimarticle/docid/faq000010044

[ISS Support Case] Attribute not displaying accurately in Historian Client .NET control

Attribute in object viewer is not changing value / historizing (appears to be frozen time stamp 10 minutes in the past) Closed object viewer opened and the frozen values persist It seems like it's not showing a value in the Trend (.NET client) graphic. (Intouch Application) Standalone HC shows the tag(s) with valid data. ! tested endpoint with wwClient Undeployed / redeployed object Tag is updating in in TagViewer (InTouch) Want to trend this value configured as a (memory tag). Has a Galaxy Attribute set to equal intouch memory tag. updating in object viewer on GR updating in TagViewer Intouch Updating in Standalone Trend HC in Graphic 0

[ISS Support Case] Attribute not displaying accurately in Historian Client .NET control

Attribute in object viewer is not changing value / historizing (appears to be frozen time stamp 10 minutes in the past) Closed object viewer opened and the frozen values persist It seems like it's not showing a value in the Trend (.NET client) graphic. (Intouch Application) Standalone HC shows the tag(s) with valid data. ! tested endpoint with wwClient Undeployed / redeployed object Tag is updating in in TagViewer (InTouch) Want to trend this value configured as a (memory tag). Has a Galaxy Attribute set to equal intouch memory tag. updating in object viewer on GR updating in TagViewer Intouch Updating in Standalone Trend HC in Graphic 0

[ISS Support Case] Area Alarm Acknowledgement Inquiry

Is there any other way(s) to ack all alarms in an area ?

[ISS Support Case] Area Alarm Acknowledgement Inquiry

Is there any other way(s) to ack all alarms in an area ?

[ISS Support Case] After a redundant failover occurs, the redundant machine shows no updates and error in logger (see case description)

After a redundant failover occurs, the redundant machine shows no updates and error in logger from Lmx "INVALID HRESULT LINE 939 FILE AccessManager.cpp hResult 2147467259"

[ISS Support Case] IDE not able to open

Possibly account related. Trying to a session set up.

[ISS Support Case] As issue with the service endpoint discovery detective

An issue with Service endpoint discovery configuration detected. After ![Multi-Line Message] - Encrypted inbound SuiteLink connections are not possible in this configuration. Problem: Unable to access the required certificate necessary to establish an encrypted SuiteLink connection.

[ISS Support Case] Constant communication interruption The main message that I see as a issue :Platform 2 exceeds the number maximum of heartbeats

see also case 960151366 for cisco problems (every 20 minutes) 1. Who is the end customer? City of Titusville Osprey waste water treatment plant. 2. What is in the Aveva SMC Logs for the OMI and Historian Server (can you forward those logs with a filter for today only)? The SMC is kind of slow and is taking too long to export the logs. Once it completes I will forward it to you. The main message that I see as a issue :Platform 2 exceeds the number maximum of heartbeats 3. Does the Historian have its own communication server or is just historizing from application server? It has its own communication server 4. What is the communication driver you are using? DDESuiteLink There are several notes from Aveva that talk about exceed number maximum heartbeats. TN517 Platform X Exceed Maximum Heartbeats Timeouts https://softwaresupportsp.aveva.com/#/okmimarticle/docid/tn000022856 TN1273 Troubleshooting Platform X Exceeds Maximum Heartbeats Timeouts https://softwaresupportsp.aveva.com/#/okmimarticle/docid/tn000023558 Double check your network setup: binding order for the network has the Archestra network is first particular the subnet masks on all the PCs having a problem (GR, remote deployed OMI node, and Historian etc) and only one IP address listed for ArchestrA network instead of multiple Note: IPv6 should not be a problem if enable for 2020 so you should not have to disable it Is this a redundant App Server setup? If so: Configure the binding order for the two networks so that the Archestra network is first. The binding order can be accessed by the menu Advanced/Advanced Settings in the Network Connections of the computer. Make sure the Interface Metric is correct https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/automatic-metric-for-ipv4-routes#:~:text=A%20metric%20is%20a%20value,hop%20count%2C%20or%20time%20delay.

[ISS Support Case] Datapoint Doesnt Reflect Correct Value

After migrating a standlone application to managed, there are value points that no longer reflect the correct value

[ISS Support Case] Application Server Equivalent for $NewAlarm

Is there a function in App Server that does what $newalarm does for Intouch alarms

[ISS Support Case] Is it possible to programmatically access SMC Logs and export them to SQL

Is it possible to programmatically access SMC Logs and export them to SQL.

[ISS Support Case] App Engines Crashing

Having trouble connecting platforms to trends and sending recipe information due to app engines crashing

[ISS Support Case] Trying to access IDE results in Could not access file repository on Node.

Had an issue on certain screens could not open or close dials. We have 4 wonderware instances 4 separate thin thin clients. A certain area a lot of equipment is not available. Previously resolved from an undeploy / redeploy of the galaxy. Tried redeploying the platform and the dialog box goes white and locks up. Could not access file repository on Node. Bypass the error and you can access assets. deployments work on a small scale when you try to deploy many objects the white box issue appears with no confirmation of deployment (left running for 45 min. 2014 P01 on server 2012 R2 No SMC messages IDE Gateway / hardware was recently changed

[ISS Support Case] Unable to open window viewer on new user

"NAD unable to download new application" when trying to open window viewer in a managed Intouch HMI application.

[ISS Support Case] Accidently deployed resolution change

We inadvertently changed the resolution accidently selected yes and deployed to both Primary and BackUp. Galaxy layout: GR platform, view, tag based intouch app 1 TS Primary platform, view, tag based intouch app 1 TS back up platform, view, tag based intouch app

[ISS Support Case] Galaxy Migration issues

Middleware missing messages, EEM dll , SQL Data Grid messages.

[ISS Support Case] Unable to Deploy After Upgrading Historian

Upgraded Historian platform to 2020 R2 Sp1. I had SQL 32 bit so I had to upgrade that as well. I was told that the historian could be upgraded before we do the other stuff (in case of any delay). I got everything upgraded on the Historian but now cant deploy a platform

[ISS Support Case] new galaxy reference stuck initializing

windows server 2019. 2020 R2 SP1. when adding a new item reference within an object, it will never get past initializing. It is not in the DIO nor in the suitelink objects. I have to redeploy the DIO object to put it in the dio list and then it starts updating correctly. Call notes: Existing system, has been working on it the past 4 months. The issue has occurred about half a dozen times. In this system, references (input source) are scripted to update dynamically. The only thing defined in the DDESLC or OI is the scan group. A newly added attribute will occasionally not show up in the scan list in the RDIO (shows as initializing) until the RDIO is deployed. ** ping item is not defined this is new behavior.

[ISS Support Case] Unable to install 2020 R2 on Windows 11

Gets to install screen and cant select anything.

[ISS Support Case] Deployed Resolution Changes Again

Resolution changes were again deployed to a back up server.

[ISS Support Case] cant deploy to GR exception 80010105 line 778 in application

virtual server already rebooted exception 80010105 line 778 in application see Aveva case 0002084587 when trying to enter a domain user into the Change Network Account Utility, the error "invalid domain name - please enter a valid domain name" is returned. I suggested to clear the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\ArchestrA\Framework\ArchestrAUser" reboot the machine and then try again. Also make sure, the domain can be reached by using the WINS name resolution (not only DNS).

[ISS Support Case] MES Patch 2 causing graphics to not show in runtime

has a MES Patch 2 that is on a new PC and existing galaxy back/restore and may be causing an issue with not showing graphics see also Aveva Case 960167213 (install order) see Aveva case 960166886 restarted Middlewarehost and Mes service on XXXXmes01 restarted WEBAPI and MesConnector on XXXXXMES02 see Aveva case 960162825 (SMS problems?) Check if the .vedef files are getting transfered to the target node Bin directory/deployed folder/Archestra Symbols folder Clear the contents of the local working directory (C:\ProgramData\Archestra\ManagedApp Deploy that same app to the GR node. Compare the bin directory contents with that of the target node. Undeploy the entire target platform and redeploy.

[ISS Support Case] industrial graphics do not work, traditional intouch graphics work

Can't connect to one node on the network. Other connections are fine, and they can ping the node in question from the command prompt. Restarting doesn't help.

[ISS Support Case] Unable to Deploy Viewapp

Failed to deploy Viewapp. "One or more associated Windowviewer instances is still running"

[ISS Support Case] ItemErrorCountAlarm Questions

Ref case 81087 Likely reason for ItemErrorCountAlarm alarms is due to advising a bad item. So to eliminate them from occurring would require addressing any bad items that may be referenced Has follow up questions 1. Use .AlarmInhibit or .AlarmModeCmd attribute to disable these alarms. Q1: I can't find these attributes anywhere. 2. Set a special number to .ItemErrorCntAlarm.Priority, then use alarm filter on priority to filter out the alarms in alarmviewer control and logging into alarm database Q2: Is this the .ItemErrorCntAlarm.Priority (in the RDI) or DDESLC 3. Use scripting to automatically acknowledge the alarm by setting a value to .ItemErrorCntAlarm.AckMsg attribute Q3: I can't find ".ItemErrorCntAlarm.AckMsg" anywhere, where is that attribute?

[ISS Support Case] Cant open a galaxy

Upgraded the operating system and now cannot connect to the galaxy. can create a galaxy but not connect to one connection to the service has not been established

[ISS Support Case] Current Alarms will not go away when Acked Ghost Alarm

Two alarms are showing up on the CURRENT alarms window and they will not go away.. These are alarms that are no longer active. Ive tried pressing the two buttons shown at the bottom to acknowledge them. That should make them go away but it does not. Ive tried selecting, right click and selecting Ack Selected that does not make them go awayproblem shows up on all Heat Treat Intouch application platforms. They all share the same Intouch ALARM Window. I tried Rebooting the Historian platform and that did not fix my problem

[ISS Support Case] Orange Icon Doesnt Complete

View application doesnt complete after deployment

[ISS Support Case] Cannot deploy to one node

Can ping the node in question, and can deploy to other nodes. Deployment in question hangs and never completes. Currently trying a system restore. see case960168375 [Solution] With the platform undeployed and MSIExec.exe process stopped on the remote node, went into C:\Program Files( x86)\ArchestrA\Framework\FileRepository\ and renamed the Galaxy Name folder in here. Deployed the platform again. This folder was recreated and deployment worked. see also 960147737 for res:Added CNA user to be part of Administrators group on GR and remote node. Ran CNA utility on both nodes. Rebooted and we were able to deploy successfully.

[ISS Support Case] Client is seeing Comm failures

coms issue this past weekend

[ISS Support Case] Integers are not working for DASABCIP 4.0

Managed intouch application. logic added to PLC We are able to see values from the new program. But Im not able to see the Integer. What is the difference some of the integers have an initial value of 256 and some of them don't. Trying to using DASABCIP 4.1.2

[ISS Support Case] Support for Nymi Band

Is there any documentation about support for Nymi Band with System Platform or Intouch?

[ISS Support Case] Unable to open the IDE with license warnings (See case Description)

Unable to open the IDE with license warnings: ProductName 'wspdevstudio' Feature line 'iocount|20.0|1000000' is unlicensed. Feature 'GR_Runtime' is unlicensed. Aveva Licensing Error(0)

[ISS Support Case] Unable to Undeploy

"redundant partner engine is currently deployed but not ready to synchronize data"

[ISS Support Case] Needs Licenses Released Grace Period Expired

Had a grace period expire ended up using another licenses. Needs a couple licenses released had several fresh fat clients installs go into grace period

[ISS Support Case] Issues Upgrading GR to 2020

Got the installation finished but I cant migrate the IDE. The only choice is to create a new Galaxy in drop down. Trying to follow sp install guide Had issues getting a back up of the Galaxy DB in SQL. Back up did not exist at the path Physical boxes (no back up software)

[ISS Support Case] DDESLC Data Type Changes

Complex customer that has a system platform connected to an external deltaV network. Sending batch id to DDESLC When the PC reboots, DDESLC data type changes from big string to float. Temporarily Resolved on a redeploy. Returns randomly / consistently happens on a reboot. Has not tested another DDELSC object 17.3.101 (2017 U2 SP1 P01) Sees problem in object viewer (in diagnostics of Gateway) data type is static. CDP 7.1.0 ->

[ISS Support Case] Fresh Install Orange Icon issue

Deploys sync process complete on GR Took a couple hours to complete undeployed redeployed very small test app 21H2 - all updates are validated against Security Central

[ISS Support Case] Upgrading AOS 2017 to 2020

Ref Case 81475 The AOS node is also running 32 bit SQL, just wants to confirm steps to avoid any follow up issue

[ISS Support Case] Failure to deploy view app 2017 update 1

Ref: 79836 deploy hangs at 3% does deploy eventually Orange ICON never removed. Application is not updated. Is there a manual process for forcing a view app deployment?

[ISS Support Case] Unable to Restore Galaxy

During restore process, user is unable to authenticate the aaSQLcfg portion of the restore

[ISS Support Case] Looking for help restoring a galaxy

I am working to restore a Galaxy from a .CAB file they sent me. Unfortunately, when I do so on my VM, it seems to have caused some sort of issue. The file seemed to have restored correctly, and I am able to open the IDE, but when I try to check-out and open an item, no configuration window appears. When I try to Undo Checkout, I get an error message stating that the object is being edited by DefaultUser, but I know this is not the case, because I am running Wonderware on a VM locally, and I am the only user logged into this VM (See Error 1 attachment). I was talking to a co-worker who has more experience with Wonderware, and we figured out that the GRNode was not deployed. When I attempt to deploy it thought, I get the error message in attachment Error 2. Since I got this back up from my customer, I think I need to change the computer name to be used with my VM, but I do not know how to do that. When I look in Archestra System Management Console, under the Platform Manager tab, it denotes there is no platform is deployed. Had a VM running Windows 7 Pro preconfigured Wonderware 2014 R2 SP1 was using on site about a year ago colleagues doing some work asked to assit Was provided .cab (has restored individual elements previously) Can not check out or check in objects GR

[ISS Support Case] Create A Managed Application

User was unfamiliar with the Managed Application process

[ISS Support Case] Deployment Error Platform Belongs To Another Galaxy

objective Get plant back running researching how to delete SQL undeployed galaxy Marcos deployed galaxy Physical servers Unable to deploy GR add removed platforms New Galaxy from back up .cab Saw some SQL server services were deactivated Created new galaxy (named different) Deploy new GR and app engine (successfully) other platforms do not deploy (error belong to another Galaxy)

[ISS Support Case] 2020 R2 SP1 Migration ErrorSQL Exception while setting galaxy database configuration: SQL Tech notes: 80040E14

Client has a 2014 R2 SP1 Migrating the cab to 2020 R2 SP1 took a galaxy back up saved all log files from install and deploy installed software installed fine. Restoring the cab was fine During the migration is when errors start Software validated unblocked

[ISS Support Case] Remove and install wonderware 2014 sp2

Not able to create a galaxy after removing SQL 2012 standard and installing SQL 2014 express. Tried to remove Archestra and install it again but I still see files from archestra IDE. Full uninstall of 2012 Installed SQL 2014 (Express) unable to create Galaxy or connect to galaxy tried to remove wonderware but will not remove) Does not see

[ISS Support Case] Unable to get data into galaxy objects

[ISS Support Case] Error while installing WSP 2014R2SP1 NetFX3 Feature failed to enable

Prerequisite failed to install because of the following: 1. Install cannot continue. If you have an unsupported version of SQL Server already installed on this computer, please upgrade it to a supported version. Alternatively, uninstall SQL Server and rerun this setup again to automatically install and use SQL Server Express. 2. NetFX3 Feature failed to enable

[ISS Support Case] Help on autobinding autoassigning Attributes using the Base Template Library

SI has taken over a project and has questions about how it maps to PLC tagnames

[ISS Support Case] Connecting Top Server to IDE

Trying to do a development item. Trying to connect IDE to TOP Server to bring in points from filed devices. Same Node

[ISS Support Case] Unable to launch object viewer

It opens up but never browses to the AOS.

[ISS Support Case] Antivirus Recommendations

Being tasked with getting an AV solution does AVEVA recommend a particular AV solution.

[ISS Support Case] Unable to Deploy Object

Cant deploy UDO to target. "Failed to create bootstrap on xxx"

[ISS Support Case] Clients loose alarms when application is deployed to a Tag Server

Had a situation where they added tags to an application and went to deploy it to a tag server. When they did and restarted the application alarms stopped working for the clients. The application / alarms screen on the tag server had alarms working. After much trouble shooting the resolution was - Removed the tags that were added to the app - Restarted the OS and alarms came back Another tag server has the same caveat (upon deployment) alarms stop working in clients. Consistently resoled by Closing the application Restart aalogger service Start application Alarms start working again. Now exhibiting the behavior the same behavior, tags had to be deleted and the OS restarted to get alarms back Would like to figure out what's going on they need to be able to deploy changes 2020 R2 P01 Workgroup environment

[ISS Support Case] Communication question in the galaxy

The client has 2 PLCs with the same tagnames. What is the best way to use the auto assigning of IO inside the galaxy without the need to rename all of the PLC tags?

[ISS Support Case] Running CNA deletes files applied from a HF

More of a question, so right now running 2020 R2 P01and have an ongoing NAD issue. We have a wwAccount and an operator on each station. to get around the 'NAD issue' operator was given Admin rights. This has been working. Now has a guy in one specific site who keeps deleting the password for wwAdmin account from AD. To resolve the CNA must be run, to update the password. Client has noticed that the 'LMX.dll' file from HF-IMS1436238 is being deleted / reverted when the CNA utility is run. Confirmed by monitoring the file date. Is this working as designed or is this a bug? Was provided NAD HF-1437072 but that did not resolve the issue ref 7588

[ISS Support Case] How to activated licensing

Trying to add a license to server but the license is not working using 2020 R2 SP1. Placed the file in the Common Archestra License path.

[ISS Support Case] No Comms in Application

Application isnt receiving any IO currrently

[ISS Support Case] DIObjects on seperate engines question(s) High Availability TN000033362

In TN000033362 High Availability (HA) Architecture TN, the architecture in part says create an app engine on each platform which is NOT redundant. Put one DI object under one engine and then put the other DI object under the second engine. Now, create an appengine with redundancy enabled which would host just the RDIObject. Does this help with communications? I'm hoping since the DI object will be connected to the PLC already (since there is one on each platform now) IO will subscribe quicker. Let me know what the thinking is on this.

[ISS Support Case] Autobuild not able to create

[ISS Support Case] System Platform installation is failing

It is saying OI Gateway needs to be stopped before the installation can be completed. .... I am trying to install the system platform 2020 and I cant get past this error ID # 15180. It says to open SMC and stop IO gateway, When I open SMC there is not action to be taken. What is the solution?

[ISS Support Case] Script is over executing

Client is looking for a more efficient method for executing a redundancy script. Currently has a (while true) script in a DDESLC running every 5 seconds that sets the Primary and Redundant Server based off of MyEngine.Redundancy.Identity.value == N Client wants a more efficient method for triggering failover, but running into issues when trying to adjust his script. Client also is planning to upgrading soon, and want to know if warm redundancy will fix or omit scripting issue.

[ISS Support Case] Adjusting Time Synchronization Best Practices System Platform

Not an issue hopefully preventing an issue. I just wanted to understand wanting to sync all the clocks on a SCADA system (clients site not connected to internet) Using System Platform domain environment. Will be updating a site by pointing to time server (nodes are all currently 15 minutes behind) - Historian will be 15 min ahead of the data collection nodes can then go in an manually sync 15 to 30 seconds after the update. Seeking guidance what to expect.

[ISS Support Case] Unable to Access License Manager Access Denied

can not access License Manager

[ISS Support Case] Switching to ArchestrA Security Not Working

Have a customer in charlotte that has a managed application that was originally was an ITAA application. Had a script that would authenticate via the logged in user. Customer has not moved to using thin clients and he trying trying to script the login using Archestra Security logs in but never sees his access level change Difference between $Operator vs $OperatorEntered

[ISS Support Case] Unable to Deploy or Undeploy

Unable to deploy. Deploy message states "failed to deploy display files" and SMC floods with"GetEnginesFromPlatformInfoServer - Could not CoCreate IPlatformInfoServer"

[ISS Support Case] Deployed Auto Built References Not Getting Data

2017. U3SP1P01 VM no errors in the auto build process but not getting data in the application

[ISS Support Case] Installation Assistance SMS Error

Trying to activate a license At configurator unable to configure SMS described configuration issues. Has an old version of Wonderware 7.N needs to upgrade the app to 20. Is there KB article or articles outlining that process

[ISS Support Case] Need to install a license for a startup to enable IAS and InTouch

Need to install a license for a startup to enable IAS and InTouch

[ISS Support Case] VIewapp not able to open

[ISS Support Case] After using the Tag Rename utility and deploying a new template instance, attributes show up in Historian but are not present in the IDE Model view

After using the Tag Rename utility and deploying a new template instance, attributes show up in Historian but are not present in the Historian model view

[ISS Support Case] Questions about in place upgrade vs a new OS install

Client is coming from WIndows 2016 -> 2019 System Platform 2014 R2 -> 2020 R2

[ISS Support Case] An AP node (AOS) becomes unresponsive (mouse OK) requiring a server restart.

An AP node (AOS) becomes unresponsive (mouse OK) requiring a server restart. Loc: MT2 AP

[ISS Support Case] New graphics wont populate at runtime

Client created new graphic in System Platform but at run time the newly created graphics do not show, continues to show old graphics.

[ISS Support Case] Unable to Deploy

Unable to Deploy platform please update platform name to xxxx

[ISS Support Case] Remote response objects

I'm looking for the install files for Remote Response Objects for wonderware system platform 2014r2. Thanks.

[ISS Support Case] Unable deploy to remote nodes

Plant down.

[ISS Support Case] all graphics show red x after deploying the app to remote nodes

Plant down

[ISS Support Case] Unable to access Configurator

Fresh install nothing comes up in the search.

[ISS Support Case] Temp/demo license for testing during new system commission

Temp/demo license for testing during new system commission

[ISS Support Case] Objects not validating correctly

Objects seem to break after one gets validating. If validating parents, all children objects break.

[ISS Support Case] Unable to deploy platform

It says it is unable to deploy because the GR platform is not deployed

[ISS Support Case] Archestra IDE 2014 Development Issue

Client made changes to a script. Now getting "Graphic not available, nor is it included in this application"

[ISS Support Case] Not able to create galaxy

Installed 2014 and 2017 on same machine. SQL looking for other version while creating galaxy.

[ISS Support Case] Unable to Undeploy

Failed to undeploy App engine: this engine wont be undeployed because the engine id stored in the galaxy differs from the ID of the deployed engine

[ISS Support Case] SMS Configuration issue: Failed to get the root certificate Service Unavailable

Setting up two thick clients (runtimes) trying to get them to connect to an existing System Management Server. Did a full Reset of the PC. Can ping by host name and IP In Configurator getting: "Failed to get the root certificate. Error Code: ServiceUnavailable, Error Message: Service Unavailable" Ran CNA and OSConfig

[ISS Support Case] IDE not able to create galaxys

Galaxy types were showing blank.

[ISS Support Case] Saving an Edit to an Industrial Graphic Results in Errors

Failed to convert to GRM format this symbol will not work when used in next gen ViewApp Client added caveat: When Win 911 was installed (no issue) As soon as Win 911 was configured he received an error regarding historian connectivity and has general IDE issues.

[ISS Support Case] Area alarms got hung up in unacknowledged

He is triggering additional alarms but it isn't showing up when looking under the area in question.

[ISS Support Case] Unable to deploy

Deploys have stopped working to a redundant app server.

[ISS Support Case] Logger Messages Couldn't get platform name maybe the platform info is not available hr = 80040405

We started getting the logger flooded with an info message. I've uploaded a filtered log file. In SMC Couldn't get platform name - maybe the platform info is not available at this time. IPlatformInformationClerk2::GetPlatformIdentity2(PlatformID = 5), hr = 80040405 History: After backing and restoring the customers application at our office, I noticed the logger getting flooded with NotificationDistributorRuntime info messages. The messages are on both app servers and 1 view server. The other view server platform and its engines are undeployed. I would like to know what that message is referring to. I see where the messages say, Couldnt get platform name and Unable to parse alarm client message. It looks like we are getting all alarms. Im uncertain if the customer is getting the message on their system. I will be on site next week and can check. If there is any other information you need, please let me know.

[ISS Support Case] Error copying setup files to hard drive cannot continue with installation

Windows 10 Version 1709 Intouch for system Platform 2020 R2 SP1 When I try to run the installation on this workstation to deploy IntouchviewApp I get the following error in the setup.exe "Error copying Setup Files to local hard drive. Cannot continue with installation" Thank you

[ISS Support Case] Application server is reading an integer as a bool

Using Application server and tracked down the issue. Suspects wonderware is interpreting an integer as a boolean. Can read 1 or 0 but when the end point is updated to a 3 in object viewer it immediately goes to 1. Has un-deployed / deployed several times. Using OPC client and RDIO with ABCIP, The way we have it configured all of the tags are in the OPC client vs OIABCIP CDP 7.2.2

[ISS Support Case] Failed to create bootstrap on remote machine

Communication issue between Development server(physical machine Win 7) and the GR(bare metal 2008) Failed to create bootstrap on remote machine Steps taken to resolve TN 876 Was working and stopped been a while but potentially had - other software being installed. (VM with Factory talk View) Rockwell software (bare metal) VNC (installed)

[ISS Support Case] Unable to Create a New Galaxy

Galaxy creation fails with "Invalid value for registry 80040153 caught at line 939"

[ISS Support Case] Unable to activate Development license Currently in use

Should have 5 seats available, lost track of activations would like them released.

[ISS Support Case] Cant Open IDE

After updating OS build and System Platform version, the IDE fails to open with the message "Connection to the service could not be established. Archestra IDE will shut down

[ISS Support Case] Encountered error during deployment investigation requested

Coming out of shut down and some tags were not communicating. Checked SMC and have an error message 'exception the given key was not in the dictionary....'. redeployed 'tags ' resolved the issue ( - - why do we have to redeploy (version legacy related?) - reason for the message NOTE: Tag names never changed but a new program was loaded at the PLC. 4.1.19 2014 R2 SP1 P01

[ISS Support Case] 2020 R2 SP1 Migration Backing Up Historian

Have several documents for upgrading to 2020 R2 SP1 with generic 'back up Historian' as the guidance but have not identified any concrete information. Looking for document or quick notes of suggestions / what backing up means.

[ISS Support Case] Unable to Restore Galaxy

Ref case 81992. While restoring .CAB received failed to restore Galaxy error. Nothing in SMC

[ISS Support Case] Demo License Request

Would you be able to issue a demo license. Need to run one machine as a GR and OI server for an hour or two and plan to license it locally when doing so.

[ISS Support Case] General Upgrade Questions

Been having some troubles2017 U2, on a previous call was told to consider upgrading to 2017 U3 (at a minimum). Is it easy to up grade? Have 11 to 12 machines they deploy to. Can shut down for 10 - 12 hours.(confirmed Managed Applications) Looking for any information / documentation.

[ISS Support Case] Converting InTouch Managed Applications into InTouch Modern Applications

Is it possible to revert managed to standalone application?

[ISS Support Case] System Platform Install Location

Unable to Find System Platform Install

[ISS Support Case] Request for NON activated licenses

I have some questions about my license I was running wonderware ArchestrA on a job site this week (seems like I don't have a valid license on my machine) Does not have a license, is running demo mode.

[ISS Support Case] Do you see any reason why they couldnt make a Galaxy backup without causing database write issues?

The client is waiting on a good time to make a galaxy backup due to a message stating database writes will not be allowed.

[ISS Support Case] Options for Displaying jpeg Images Managed Intouch application

Have a machine that takes process images all the time. 1 image per product in jpeg format. Objective is to dynamically display jpeg images as they are updated in a directory. Managed Intouch Very simple (view only) Camera will capture image of product. Save to C:drive (*image name is different each time) InTouch should display the image on the screen Once product has passed The new product image should display dynamically. Other option : Images can be inserted in SQL DB (can run a query convert binary information) display on screen

[ISS Support Case] Import a Standalone Application into Application Server

Can you import a standalone application into App server for use as a managed application

[ISS Support Case] How to dynamically update a file name (path) in a script

Objective is to identity the most recent .jpeg file in a given directory. Is there a way to make a file name dynamic in a script or do they have be hard coded.

[ISS Support Case] DA Server no connecting

DA Server isn't is not connecting, no errors

[ISS Support Case] Questions about IDE

The client needs a way to get an Intouch application to a remote machine that does not have the ability to deploy

[ISS Support Case] Unable to Deploy Platforms

General deployment failure when attempting to deploy. SMC logs "Failed to start configuration service on the targets in question"

[ISS Support Case] Unable to Deploy Engine

App engine says it fails to deploy in the deployment box with "Object:status is bad" while redundancy is enabled, but the IDE finishes deploying it and everything seems to work

[ISS Support Case] System platform

one of product errors objects in quarantined state

[ISS Support Case] Can't Open OMI Viewapp

When I try to edit a template, the Viewapp OMI doesn't open. I tried uploading the logfile but I'm getting error.

[ISS Support Case] Connecting TopServer with OPCClient Object

Can browse items greeting undetermined error in object viewer. Found documentation targeting 2017 client is on 2020.

[ISS Support Case] Attempts to deploy a View application results in a stuck orange icon

Attempts to deploy a View application results in a stuck orange icon

[ISS Support Case] Deployment Issue

Not able to find the remote interface. Using machine name

[ISS Support Case] Deployed Application Exceeding tag count

Trying to deploy a new application (was standalone now managed). Deployed successfully however(on start) getting exceeded tag db message deployed this application - platform (lots of problems) worked with an ISS resource - Deployed intouch old standalone machine has 60k license (.lic) license has not been upgraded XML license is activated either offline or online .bin license file path is : C:\ProgramData\Schneider Electric\Licensing\TrialLicensePool

[ISS Support Case] How to duplicate a managed InTouch application within the same galaxy?

How to duplicate a managed InTouch application within the same galaxy?

[ISS Support Case] Deploys ITViewApp and Gets Engine Communication Error

Communication Error: Engine communication error. Basically Dev PC lives on same subnet as GR for some reason its problematic. Uninstalled from installer. Objects deploy up to the view app.

[ISS Support Case] Trust issues when logging into Domain

trust relationship issues App Server 3.5 Patch 1 reboot fixes for a short period of time. Trust relationship between the GR node and the primary domain failed. WWCDI. Error encountered while impersonating this user. Domain Controller: Server 2008

[ISS Support Case] Insight Set Up Error

During Insight set up, client isn't able to create replica server

[ISS Support Case] What are the Sizing guidelines for AVEVA installations

Would like details for 2017 U3 SP1 and 2020 R2 SP1 Also seeking OS compatibility for listed versions and Server 2019 Datacenter.

[ISS Support Case] Is it better to uninstall WSP over an in place upgrade

On a production system is it better to uninstall the current version of SP and then install the upgraded version? Needs to maintain 3rd party applications. Trying to avoid any issues.

[ISS Support Case] Application Server Communication Issue

Adding a new flow meter can not see the value.

[ISS Support Case] What is the meaning of Sets are not allowed on a quarantined object messages in the logger

Referencing 82220 Application Server Communication Issue. These messages were in the logger would like more information behind the meaning

[ISS Support Case] Issue with Platform Deployment

Receiving an error, "Bootstrap Service cannot be found on remote machine" when deploying WinPlatform to a Windows 10 desktop. I tried deleting and creating a new object and still receiving the same error. I also tried deployment when firewall was off, still no joy.

[ISS Support Case] Application Looses Focus On Button Click Using ShowGraphic

Managed Intouch Application. Has a button created as an ArchestrA object. When clicked performs what it is supposed to. However when clicked the application looses focus must leave the application and return to recover (ALT+TAB) 2017 U3 SP1 P01

[ISS Support Case] Input animations entry dialogue appearing in wrong position

Client described Input animations textbox and On Screen Keyboard appearing in wrong position in Multimonitor application sometimes split between screens. Works fine in a single screen application.

[ISS Support Case] Remote IDE Results in 'Connection to the service' Pop Up

User trying to access IDE remotely consistently gets Loading Windows Pop Error: Connection to the service has not been established. ArchestrA IDE will now shut down. Was previously working now stopped. 2017 U3 SP1 P01

[ISS Support Case] Unable to open a managed View application with the logger reporting "NAD could not copy directory: to

Unable to open a managed View application with the logger reporting "NAD could not copy directory: to Note that both the from path and the to path use the Yen symbol in place of a backslash between path elements.

[ISS Support Case] IDE is not recognizing license

Attached are the relevant Log files from System management console. Ive reinstalled the License manager just this morning. Win 10 pro for work stations 20H1 Changed switched from Flex to non Flex

[ISS Support Case] {No AppEngine} on Platform in Deployment tab of GR

App Engine and platform show {No AppEngine} beside their entries in GR Deployment view version 20.1.00 licensing mode in configurator set to flex (using flex licensing)

[ISS Support Case] Can objects be created in SP IDE in BULK

Direct Email: issue now is what is the more efficient method for mass object/tag export and manipulation? I need to create a large number of tags and then import the data and just need to know if I can mass create objects/tags in the System Platform IDE.

[ISS Support Case] Failed to deploy : This platform is already deployed to the node

Direct Email: I undeployed a WinPlatform, made a change and Deployed the WinPlatform again but now getting the error Failed to deploy : This platform is already deployed to the node. The Winplatform and all objects under it have a yellow square.

[ISS Support Case] Can App Engine Redundancy work with different versions of Application Server

Can I have redundancy between two servers in Wonderware, one with Intouch for System Platform 2012 and another with Intouch for system Platform 2020 R2 SP1 (Or any higher version than 2012)? (using DDESLC / RDIO object that fails over communication). Is it possible to have a redundancy on different versions of Wonderware

[ISS Support Case] Recipe capabilities in InTouch 202R2 SP1

I have a few different questions regarding Intouch/WW that I would appreciate resources for. I am traveling and away from the machine that I am developing, so I wont be able to try anything or get any more screenshots, but I would just like to get a better idea of what is available. I believe I am using 2020R2SP1 4- What capability is there for using e-recipes?

[ISS Support Case] ActiveX control not working

[ISS Support Case] INtouch Error

Converting to 2012 to 2020. Not seeing all of windows in project view. Created new tag name in a script.

[ISS Support Case] Unable to Install License

License file doesnt license the IDE feature

[ISS Support Case] Unable to deploy Redundant DI Object to remote platform

It gets a message saying the Run-Time component is not registered. On deployments, client receives MSI and aaPIM errors and installation failures.

[ISS Support Case] What is the recommended antivirus software to use with ArchestrA?

What is the recommended anti-virus solution to use with a wonderware / archestra system?

[ISS Support Case] Warning Next to Instance

Within an instance, the error "could not resolve reference me.tagid" appeared

[ISS Support Case] Unable to Deploy Remote node's user id and password don't match with GR error

undeployed a platform and it's failing to redeploy (with the classic remote userid/password don't match error). I've run change network account as an admin on both nodes and can successfully undeploy/deploy other platforms just fine.

[ISS Support Case] Migrating IDE with DLLs

Migrating older galaxy IDE 2014 R2 SP1, to 2020 R2 SP1 1) How to determine if old galaxy has third party DLL or Client Control content that has been imported 2) Where to locate the files in the old galaxy 3) How to get the content into the new galaxy? - Guessing that you create a dummy galaxy in new IDE, bring in the DLLs/Client controls, then migrate the old galaxy to the new IDE (build a new galaxy of the CAB file of the old one), or is there a different approach that's better?

[ISS Support Case] Unable to Open IDE

Failed to acquire license when attempting to open IDE

[ISS Support Case] Unable to Apply Hotfix

Was unable to replace the wwcdi file in L00150026. Windows stated the file was currently in use

[ISS Support Case] viewapp resolution changed accidently

[ISS Support Case] Needs 2017 U3 SP1 AVEVA site is down

GCS Site is not working presently

[ISS Support Case] Bad Quality on Items

After a power outage, communications from certain PLC objects show as bad in the object viewer

[ISS Support Case] Unable to Deploy

"Cannot find the target pc on the network" on the GR when attempting to deploy, the target states "system management server not configure"

[ISS Support Case] Unable to deploy

Getting a message "Remote Node's userid/password does not match the GR nodes" when trying to deploy it 2020 R2 P01

[ISS Support Case] All platforms have a status of "Not Available" except for the local platform

In the platform manager only the local platform is showing as available. All others are showing as unavailable Version 2020 R2 P01

[ISS Support Case] Demo license request for cut-over requested

Demo license request for cut-over requested Type AdvStd 35P 23 NonFlex xml requiring activation.

[ISS Support Case] Missing Data For An Alarm Event

Plant had problem Trying to get errors or get some data from September 7th. An area went into a fault - look in trend - look in SMC not seeing anything there

[ISS Support Case] Getting an error message when trying to connect

Connection to the GR-Node: XXXX cannot be established as the IDE Node: YYYY from which you are trying to connect has either GR installed OR platform deployed from GR Node: YYYY

[ISS Support Case] Unable to Export Object

Attempting to export an object from the IDE and the IDE just stops responding. No sign of the export starting

[ISS Support Case] Clients .cab does not restore due to version conflict

Need to identify the correct system platform 2020 for a project. Told by the client version 2020 R2 SP1. Yesterday tried to restore clients .cab and was met with a version conflict Ended up migrating clients cab just to load the project but ultimately needs to get this matching.

[ISS Support Case] New System Licensed But Showing NA

Ended up sticking to wonderware 2014 R2 SP1 Set up a new system installed license Looking at product says NA

[ISS Support Case] No graphics in migration

Attempting to migrate a 2014R2SP1 galaxy to 2020R2SP1 and NONE of the graphics imported. All had errors and when the galaxy connected, no graphics, none. I attempted to attach a AALGX file with the first case submission, and after it didn't recognize the file type, it forced me to re-enter all this information again. I have an AALGX file, and will wait for instructions on how to get it to tech support for analyses.

[ISS Support Case] No values coming from PLC managing a app

ABTCP connecting but, slow comparted to other drivers in use. -Machine to Machine. -suitelink not updating. -2020 R2 communication driver's pack. -TCP Latency Issue. -When deployed as a galaxy they don't function at all. -Windows XP, 2014 Standalone.

[ISS Support Case] Deployment Question

Does the deployment node have to be on the same network as the target

[ISS Support Case] Unable to Connect to Galaxy

After launching the IDE, the connection detail screen throws "Unable to connect to galaxy, check logger for details". The logger reports "SQL Server service could not be started"

[ISS Support Case] Two specific users log on but are not granted permissions using OS Group security

Two specific users log on but are not granted permissions using OS Group security. All other users with the same group membership and correct permissions options selected within Galaxy OS Group Based/Users security are able to log on and are granted permissions.

[ISS Support Case] Historical alarms not displayed and alarm display status of not connected

Historical alarms not displayed and alarm display status of not connected on a new deployment of InTouch and IAS.

[ISS Support Case] Unable to access ABCIP configuration settings grayed out

Trying to add new PLC (Redundant IO) config options are grayed out in SMC controllogix L81

[ISS Support Case] HMI values are not updating

HMI values are not accurate. Trying to open a gas valve may sometimes take several seconds before the change is accepted. Seeing new errors in the log about asb.watchdog / asb security Started this morning. Using CDP 7.2.0 Has wwClient

[ISS Support Case] Setting up CDP ABCIP On A New Installation

Looking for assistance setting up ABCIP OI Server

[ISS Support Case] Symbols missing in deployed app with logger error and warnings (see description

Symbols missing in deployed app with logger error and warnings. Error - "VisualElementReferenceList array size mismatch occurred" Error - " Failed to load symbol, error code 2 message Invalid arguments passed." Warning - "Window Index:1007. Loaded ArchestrA embedded symbol serialized with zero length." Warning - "Window Index:1387. Loaded ArchestrA embedded symbol serialized with zero length." Version: 2017 Update 3 SP1 P01

[ISS Support Case] Aveva 2017 anti virus questions

Anti virus whitelist available?

[ISS Support Case] OI Issue

restarted Oi server and not reinitiating connection They don't have a contract

[ISS Support Case] Resizing of the faceplates

Wants to resize faceplate size dynamically

[ISS Support Case] Unable to Launch Intouch

Attempting to open Intouch and cannot. The system seems to not respond with anything

[ISS Support Case] Deployment Issue

AAplatformmanager invalid pointer 80004003 mmc bootstrap get engine from platform

[ISS Support Case] Unable to deploy GR Node currently has Galaxy deployed.

Unable to deploy any new galaxy yo this platform. I also not understand why SMC is named OCMC version 22.1.000

[ISS Support Case] EAC Showing Not Connecting

Alarm client is not connecting Newly migrated application from 2014 R2 SP1 to 2020 R2 P01 SMC error message: Attempting to connect to alarm provider (shows right IP address) failed

[ISS Support Case] Can Upload runtime changes be automated

We were wondering if upload runtime changes function can be used in a script or graphic to update the initial value in an object. We have a pump station program and the level for overflow has an initial value in the object and the value can be changed by the user in his screen, but if we deploy the object it loads the initial value from the object losing the changed value.

[ISS Support Case] Will a 2020 development license work for 2023

Have a 2023 Installation but the 2020 license does not seem to be working.

[ISS Support Case] Force undeploy complete platform

We have down a server where we had a runtime objects and OI Servers i want to replace that for another PC since the old pc just died. How can force undeploy it from the IDE? i alreade try undeploy it and check the box undeployt if fails but still not working

[ISS Support Case] Upgraded PLC Broke Communication With InTouch

Upgraded PLC from L7 to an L8 34 firmware got everything back on wonderware. Seems like one data type that Wonderware doesnt like. Drilled down in archestra attribute that the system does not like. Remote support not possible.

[ISS Support Case] Can't connect to galaxy

failed to connect to the galaxy

[ISS Support Case] Engines going off scan and platform communications errors

Engines going off scan and platform communications errors. This appears to happen after a few minutes post deployment.

[ISS Support Case] Detecting CPU Utilization Within Application Server

I am looking for a way to detect and monitor total CPU utilization as in how busy is the systems CPU. Preferably, it would be nice if an object could have an attribute which held the % CPU utilization on the system it is currently running on. This could then be historized. Additionally, we could create an alarm off it as well. If CPU % went above 50% for more than 30 seconds than an alarm would be created as an example. You can look at the attributes of a platform in object viewer. You can see CPULoad and CPULoadAvg listed. After reviewing these, it appears these just show the information of the current CPU core the platform is running on and not the entire CPU utilization. The platforms have an 'Alarms' tab inside the IDE with a "Report Excess CPU load alarm" option. I suspect this only reports on the current CPU core the platform is running on and not the entire CPU. Is this possible to do?

[ISS Support Case] CallGlobalDataCacheMonitor error

Get the following error on every platform in the galaxy when object is deployed anywhere in galaxy. resolves within 1 second. seeing it on two different galaxies that have been upgraded.

[ISS Support Case] IDE connection Failure

IDE connection Failure The IDE disconnects after modifying a graphic.

[ISS Support Case] Unable to update Galaxy OS Group Based security with popup warning, "Cannot configure security since templates or instances are currently checked out."

Unable to update Galaxy OS Group Based security with popup warning, "Cannot configure security since templates or instances are currently checked out." At any one time there are multiple templates and instances checked out by different users. Is there a work-a-round to this restriction?

[ISS Support Case] How to set up redundancy with Telemetry Server

We have telemetry server for certain stations going to the Galaxy. We purchased another PC we have redundant telemetry servers now. Wanting to set up redundancy so object fails over. Client is using filed attributes

[ISS Support Case] Licensing and Installation Questions

I've got intouch running on a VM. VM acting all squirrely. Want to get license of VM and activate on host. Is deactivating all that's necessary? Has LM 3.7 installed. Would uninstalling from Control Panel be sufficient to uninstall the product?

[ISS Support Case] Question about ArchestrA Identity Token Host

Does this service need to be running?

[ISS Support Case] SI Direct Driver malfunctioning

Version G2.2 v5.0

[ISS Support Case] Unable to deploy Galaxy Undefined Error WWCdi Access is denied (8000700005)

I right click to deploy my Windows Platform and get an error message saying that "Platform is already deployed on this node". However, I do not see the platform under the SMC->Platform Manager. When I click on undeploy, "Object can't be undeployed. It is not deployed". I ran the Platform Remover utility, it says that the platform is deleted but I still see it in my IDE and keep running into the same issue. Note - I had 2 other GR on my node which I deleted by opening the IDE GUI and clicking on "Delete Galaxy"

[ISS Support Case] Connect KEPServer EX to Galaxy with OPC DA

Created OPC client object matching hierarchy in KepServer application. Getting bad quality in deployed object

[ISS Support Case] ViewApp not updating

After a general undeployment, one View application is not talking to the IO after it has been redeployed.

[ISS Support Case] Deployment issue Platform Already Deployed.

Had a test environment converting to production. It had a boot strap and was running some IO servers. moved some stuff around. Undeployed changed galaxy. Now is unable to deploy deployment fails indicating a platform was already deployed. Removed platform from OCMC, no change even uninstalled reinstalled. trying to avoid having to reset the remote system.

[ISS Support Case] Unable to Create Galaxy

Galaxy creation attempt ends with "Galaxy Creation Failed, see logger for details"

[ISS Support Case] Unable to Connect to Galaxy

When attempting IDE connection, SMC floods with Connect found no endpoints for contract IBrowseV4

[ISS Support Case] IDE crashing immediately after new install

Trying to open the IDE, the aaIDE.exe crashes. Error message: .net runtime error, process was terminated due to unhandled exception.

[ISS Support Case] OS-Group Based Security Question

I have a question from IT re:- on the methodology used for authentication against an AD Is it LDAP queries or is it some other method?

[ISS Support Case] Error in tag logger

ArchestraA.Toolkit.ArchestraAObjectSupport Execute ()failure: object reference not set to an instance of an object. the configurator on RMP Server box and on remote node, the strange thing is there are no components related to RMP in add/remove programs on remote node, however client connect configuration from RMP is configured and appears to be working on remote node

[ISS Support Case] Demo License Issue Unable to Open the IDE

Was provided an XML license by AM and doesn't work for System Platform. 2020 R2 P01 Server 2022 on launch gets License failed to acquire license pop up.

[ISS Support Case] Unable to connect to galaxy

After restoring a copy of our production server from our disaster recovery service, we are attempting to get Wonderware to connect to our SQL production database. The log viewer for the Galaxy database displays the error "Application is unable to connect to the SQL Server database" The version of ArchestrA System Management Console is 0035.0021.0000.0000 And also on the same production server is 2008 Microsoft SQLServer 2008 R2. The operating system is Windows Server 2016. Thank you in advance for any assistance you can provide. -------------- We ran repair on WW. We used the aaconfigsql utility and entered the SQL user and password that is a sysadmin. We also used that same account in Change Network Acct utility. We can login to sQL fine with that account. This is a restored system from a DR backup. All relevant services are running. See attached files. There is only the GR. They are not using historian.

[ISS Support Case] Unable to Deploy

Unable to deploy to new node. IDE states, platform is already deployed

[ISS Support Case] Unable to create a Galaxy from a backup .CAB

When restoring a 2020 .cab it would not complete successfully recieved a pop saying "The system is operating in Enhanced Security mode. You must enter SQL Sysadmin credentials to complete the Create Galaxy request." How to bypass that?

[ISS Support Case] Needs to locate Aveva System Platform 2023

Unable to find System Platform install

[ISS Support Case] Trouble getting EMR400 to speak to modbus

start address: 20460 register: 2 function code: 4 320461

[ISS Support Case] Unable to Connect to Galaxy

Unable to connect to galaxy after a reboot. SMC throws a message "Unable to impersonate archestra user

[ISS Support Case] IDE error messages

2020 - he goes in to the IDE on a dev machine, opens an intouch app and is getting access denied, failed to deploy messages. ---- If we run the ide as admin everything works fine.

[ISS Support Case] Hotbackup alarms not showing up

[ISS Support Case] License communication causing network overload

License communication failing amid a network overload.

[ISS Support Case] Unable to access a license from the License Server with popup message (see case description)

Unable to access a license from the License Server with popup message as follows. Connect to Galaxy: Failed to acquire a license to enable the Wonderware ArchestrA Runtime system. Either the license is not available or it has expired. Check the Aveva License Manager for more details on available licenses containing the Feature 'wspruntime-iocount.'

[ISS Support Case] Getting error in the SMC

ASB.Configuration failed to start Configuration service.

[ISS Support Case] Questions about specs for hardware

The client has some questions about required hardware.

[ISS Support Case] Graphic sandglass timer stuck In A Graphic

After opening Graphic and closing, validating and opening and closing again the temporizor symbol still stuck in the object. It goes away after closing and opening the galaxy but it looks like a bug.

[ISS Support Case] Questions about upgrading to SP 2023

He will be migrating from a System Platform 2012 galaxy

[ISS Support Case] Can you migrate to 2023 Directly from Version X

I'm migrating a galaxy for a client from 2014 R2 SP1. Can I go directly to 2023 or do I need a intermediate system. Has DASMBTCP in the old galaxy.

[ISS Support Case] Unable to deploy platform : Access Denied - Invalid credentials

While trying to configure redundancy for telemetry server encountering a deployment issue

[ISS Support Case] Export objects from Galaxy With Attribute / IO Input Source Definitions

I tried doing the galaxy dump, but it does not provide me with I/O addressing of the attributes. How can I export the Tags, tag attributes, and their corresponding IO addresses in excel format?

[ISS Support Case] Opening an Intouch Template gets 'Please select the source of the intouch application '

Downloaded wonderware on a new 20H2 system. From a remote IDE trying to open an existing intouch application but gets the following pop up: Please select the source of the intouch application - create new intouch application - import existing application 2014 R2 Sp1 RDP on GR - works (logged in as local admin) Remote IDE - !works (logged in with domain account)

[ISS Support Case] App Engine Stays in Store Forward after a disconnect

Polling a previous case, wanted to see if a hotfix was created for the symptom, while the work around does resolve.

[ISS Support Case] Modify Situational Awareness Graphic Objects

I am unable to modify the Situational Awareness Graphic library objects to fit my needs. They are all locked.

[ISS Support Case] Unsupported Characters in Window Names

[ISS Support Case] Patch Installation Question

Do you need to install the service pack before patching 2020 R2 P1 to 2020 Rp Sp1 P1

[ISS Support Case] Deployment failing, DCOM 10036

Trying to deploy new platform. PC now Invalid credentials message. ------------ Now customer gets message: platform cant be deployed because already exists in galaxy with same id ---------- Next step https://knowledge.insourcess.com/?title=Operational_Efficiency/Historian/Maximize_%26_Optimize/How_To_Remove_An_Inactive_Platform_From_Platform_Manager

[ISS Support Case] Tech Note 293 Building Wonderware on VMWare Best Practices Inquiry

We are preparing to upgrade our system. This will involve using VMWare. As part of our preparation, we are reviewing various documents such as TN293 titled "Building Wonderware Solution Architectures on VMware" (I will attach that Tech Note to this ticket). There is a section in this tech note labeled "Best Practices". The first item says "Target Server CPU Utilization t 50% or Less". Can we get some kind of clarification on this? Does this mean we should try to only utilize 50% of the total CPU resources? These like we would be severely under utilizing the VM host server(s).

[ISS Support Case] Deployment issue

DCOM error messages coming in. Username/passwords not matching.

[ISS Support Case] Importing Missing Templates Results in file is corrupt message

2023 on 2019 WSP. Have a galaxy building it and the galaxy when created was not created with the default template. Going to go back and add some of those templates: - created a new galaxy - exported templates as (aapkg) - tried importing the exported templates (fails) - gets a the file is corrupt message.

[ISS Support Case] Needs SQLDataGrid Client Control

I don't have a project in ArchestrA IDE with SQL Data Grid. I can't export this object from the Graphic Toolbox of an ArchestrA project. Can you please send me the file SQLDataGridUserCtrl.aaPKG. My AchestrA IDE version is 2015 V 4.1.13100

[ISS Support Case] Missing graphics In a Deployed Application

Deploying an HMI has missing embedded graphic, have tried replacing graphic, object, and complete HMI instance, no effect. Confirmed that associate graphics is checked. During initial deployment OS resources on DEV box were at 99% for RAM and CPU, causing InTouch WM to crash during check-in. Now, after DEV reboot, still having issues checking in HMI objects. Thinking these two items are related.

[ISS Support Case] Cannot Deploy AppEngine on Intouch Viewapp

From the Application Server, I cannot deploy the AppEngine on the platform of an Intouch View Application. This system is down until I can get this AppEngine re-deployed.

[ISS Support Case] On going Store Forward Error Messages in the Logger Of a Workstation

Since October the logger has been flooded with the following messages: .: CSFConnection::StartStoreforward failed to ping SF engine: last error = 2 (The system cannot find the file specified.) [SFConnection.cpp, 299] .Event.: Invalid snapshot encountered: error = 33 (Invalid snapshot signature), skipping snapshot, block C:\StoreForward\ \\Event\A000000_001, snapshot index = 0, offset = 0, TimeRange=2019/08/05: 15:18:19.858 --> 15:18:47.499 [SFConnection.cpp, 2235]

[ISS Support Case] Locate SQL Server Standard / Enterprise Edition OEM Product Key

Servers for Aveva/Wonderware use. The version with 2017 with SQL Server 2016 Standard with Service Pack 1 and the one 2020 comes with SQL Server 2019 Standard. I have looked and can not find the codes in manuals and searched Aveva and InSource's pages.

[ISS Support Case] Platforms stuck connected but in store forward

After a historian reboot, many platforms will not come out of store forward. the connected is off then back on when historian reboot is complete but stuck in store forward. two ways to clear - reboot the client. or browse to client via SMC and take platform off scan and put back on scan. toggling the connect statecmd nor toggling scanscate command will clear issue.

[ISS Support Case] Needs to send an Email Alert When an Engine Failover Occurs

We've got AOS 1 (main server) and AOS2 (failover server) for all of our engines. We are connecting (instead of PLC) going to RSLINX OPC software. When failover occurs devices communicating with OPC stop. Satisfied with an alerted in someway when this issue occurs. Objective is to send an email alert or text message when the engines failover.

[ISS Support Case] backuup stuck at 80% during backup

Harddrive fullback up stuck for 2+ hours