[ISS Support Case] Issue Deploying ViewApp
Last updated: March 6th, 2025Description
Client reached out as he was neither able to deploy/undeploy ViewApp. The ViewApp was stuck in data synchronization status (orange Indicator). I attempted to undeploy both with/without "Marked as Undeployed When Failure" checked. but it continued to fail and was showing as deployed. I attempted this on each level. (Winplatform, ViewEngine,ViewApp) When attempting on ViewApp error message stated that previous deployment had not been completed. Each of these attempts was unsuccessful so I requested the user shut down the target node which allowed me to undeploy the platform and then unassign the ViewEngine and ViewApp to troubleshoot them separately. Once they were separated when trying to deploy Winplatform received error message about Platform ID mismatch so I exported the platform and then deleted it and created a new one. After this I attempted to deploy the Winplatform and received error: "Unable to Deploy Platform - Failed to get bootstrap's version" Requested that client put in port allowances for ports in the range 49152 to 65535 and Bootstrap.exe. (support article 000035913) Confirmed pings between GR node and target node as well as correct PC name being used in configuration. After this attempted to deploy Winplatform again which led to this error: "Error Failed to deploy Winplatform : The installations version is different from the one in the remote node." Checked versions and Application Server Version on GR node was 10.6.002 and target node was 10.1 so updated target node to same patch version and the same error message persisted.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: Application Server |
| Version: 10.6 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 02/01/2024 |
| Case: | 86272 |
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