[ISS Support Case] Viewapp Instances unable to see alarms
Last updated: March 6th, 2025Description
-We have a few viewapp instances that we have deployed and they are currently not able to display alarms on the system. and in the OCMC we are seeing it connect and disconnect each time we try to pull up an alarm page. --------------------------------------------------------------------------- -The System Platform we are using is 2023 R2 on an OS Windows Server 2022 Datacenter. The issue is for all alarms coming into the Viewapp instances, it was previously functioning but we had to change the historian and update all of the platforms. There arent any errors that seem applicable but the following screenshot of the alarmmgr connecting and disconnecting happens whenever we open up an alarm client. 9/10/2024: -Updated Customer on where we stand at this moment. We've escalated this issue and await Case Assignment from Tier 2 Support. 9/12/2024: -Update from customer, Fixed it by deploying an object that was higher up in the hierarchy. This was a Parent/Child relationship, and the Parent was not deployed out properly.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: Application Server |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 09/12/2024 |
| Case: | 87661 |
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