[ISS Support Case] Some items not resolving in OMI when GR node down
Last updated: March 6th, 2025Description
When the GR Node is down, when you bring up OMI and look at some screens, items are not resolving to the underlying objects. The thing is, some screens/items resolve fine and some don't. Based on my experimenting, I think if you look at items prior to the GR Node being unavailable, then they can still be seen after the GR Node goes down. But, if you are looking at items which weren't viewed prior to the GR Node going down then those items won't get resolved to the underlying objects causing loss of data on the screen. I'm guessing when you access something it is cached somewhere on the system so the OMI screens know where to retrieve data from when the GR Node is down. But if you never visit a page within OMI, that information cannot be cached so the screens don't know how to get the data since the GR Node is down and can't help. We are moving to implement SP2023 in the near future. This needs to be reviewed and assigned a high priority level.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: Application Server |
| Version: 2023 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/20/2024 |
| Case: | 85791 |
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