[ISS Support Case] License Activation Issue
Last updated: March 7th, 2025Description
I recently tried downloading and activating license (offline). My company has purchased 7 licenses to use and I dont believe any have been used yet. I went through to request the activation, saved the sendxxx.sync file. Then Used that for the activation in the license activation on aveva tiled page. That created the recvxxx.sync file and I saved also. Then I went back to the license manager and selected the receive activation selected. I see the license appear and show pending activation but the page just has the wheel like its loading or waiting. No matter how long I waited it never loaded or changed the status for the activation, and if I tried to do anything on the page whether cancel or refresh the page becomes unavailable. The only way Ive gotten around that and to reload the page is by restarting my computer. Am I missing something or doing something wrong? Maybe you can help with this.
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: Application Server |
| Version: 2020 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 09/28/2023 |
| Case: | 85390 |
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