[ISS Support Case] Alarm Client
Last updated: October 17th, 2025Description
The alarm client graphic does not display alarms outside of prioriy 1 Tested in active X control client for historical alarms and it works. logs alarms and events in new version 2023 but not in 2017 Issue Summary: Customer reported that the Alarm Client graphic within the InTouch HMI is not displaying alarms outside of Priority 1. The expectation is to see alarms across a broader range of priorities (e.g., 1999), but only Priority 1 alarms are being rendered by the default Alarm Client graphic. Troubleshooting Steps Performed: Script Validation and Elimination: Reviewed and validated all associated scripts for the Alarm Client graphic. Disabled all scripts temporarily to eliminate the possibility of script interference impacting the alarm display. Configuration Review: Verified that all custom properties and connection parameters for the Alarm Client graphic were properly configured and not filtering or restricting alarms by priority. Controlled Test Setup: Created a new test window within InTouch to eliminate legacy or hidden configurations. Added: A default Alarm Client graphic. An ActiveX Alarm Control for comparison. Ensured both controls had the most basic configuration with no script interactions. Behavior Observation: The Alarm Client graphic continued to show only Priority 1 alarms. The ActiveX Alarm Control correctly displayed alarms of various priorities, confirming that the alarm data was available and being delivered correctly from the system. Historian Data Verification: Accessed the SQL database via SQL Server Management Studio (SSMS). Queried the Historian to confirm the presence of alarms across a range of priorities (1999). Verified the accuracy of query syntax using reference documentation and observed that the data exists and is populated correctly. Documentation and Evidence: A screen recording has been created and is available, demonstrating: The tested behavior. Alarm Client configuration settings. Comparison between Alarm Client and ActiveX control. The presence of multi-priority alarms in the Historian.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: Application Server |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 06/03/2025 |
| Case: | 97719 |
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