[ISS Support Case] WWCLIENT connection failure
Last updated: October 17th, 2025Description
The customer is experiencing issues with label printing functionality involving DDE communication between an InTouch application and a third-party program. The system operates correctly on Terminal Server A, but there is an intermittent failure when transferring Packer information used for label generation. The issue appears to be related to DDE linkage between InTouch and the external labeling system, particularly when changing packers and launching the third-party app. Everything currently works fine on Terminal Server A. The application in question is live and used in a production environment. The problem occurs during the label printing process when users change packers. A third-party application is launched, and Packer number information (entered in InTouch) is sent to the third-party application using DDE. This data is then printed on the shipping labels. Current issue with the printer which is unrelated to the Packer data transfer issue but might be contributing to some confusion. The actual data field in InTouch related to Packer codes is manually populated for tracking who packed the pallet.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: Application Server |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 06/04/2025 |
| Case: | 98068 |
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