AVEVA Application Server Support Cases

[ISS Support Case] Synchronize Views is not working correctly in the IDE

[ISS Support Case] Historian Data Gap On Appengine Failover In SP Version 2023 R2 P1

I am seeing an issue with SP2023 R2 P1 related to appengine failovers. When I cause an appengine failover, data (primarily analog) has a gap in the trend until the data changes. Sometimes the gap stays but sometimes the gap is "filled" in for some reason. I'm having a bit of a consistency issue trying to replicate this problem. Every time I cause a failover, the results are slightly different but I do see bad results. To demonstrate this, I created two videos to show what I'm seeing. If someone can create a problem ticket and reach out to me, I can forward the videos to InSource to show what I'm seeing.

[ISS Support Case] MQTT setup crashes OCMC

MQTT server - CDP 2023 check encryption/validate security - no issue port validates enable user identity/try to bring certs in shuts down OCMC nothing in OCMC logs event viewer shows an app crash for mmc with cfg_mqtt_plctype1.dll as the faulting module advised repair after conferring with aveva - called client to discuss and confirm New SR960455477 (requesting) Log file Config Files Do Not upgrade Stay @ the same version of CDP Call in on 9/12/2024 No success on the MQTT server with the antivirus turned off, and it was even worse this time. Could not hook to AWS server. Proceeded to step 2, entered certificate in case it needed to log in to AWS server, but the OCMC shut down. Restarted OCMC acted strange, restarted computer. OCMC behaved normally after, but still no success with MQTT. Wants a call back whenever you're available, doesn't have to be tonight. CDP shows 2023

[ISS Support Case] OMI Slow to update Values over OPCUA

Communications pack 2023.1 P02

[ISS Support Case] Viewapp Instances unable to see alarms

-We have a few viewapp instances that we have deployed and they are currently not able to display alarms on the system. and in the OCMC we are seeing it connect and disconnect each time we try to pull up an alarm page. --------------------------------------------------------------------------- -The System Platform we are using is 2023 R2 on an OS Windows Server 2022 Datacenter. The issue is for all alarms coming into the Viewapp instances, it was previously functioning but we had to change the historian and update all of the platforms. There arent any errors that seem applicable but the following screenshot of the alarmmgr connecting and disconnecting happens whenever we open up an alarm client. 9/10/2024: -Updated Customer on where we stand at this moment. We've escalated this issue and await Case Assignment from Tier 2 Support. 9/12/2024: -Update from customer, Fixed it by deploying an object that was higher up in the hierarchy. This was a Parent/Child relationship, and the Parent was not deployed out properly.

[ISS Support Case] getting errors related to Sentinel system monitor

fresh install of sys plat 2023 installing on client's machine getting various errors

[ISS Support Case] Failed to start target platform

Deploy failed with several errors

[ISS Support Case] Intermittent Galaxy Communication Issue

Client reached because he stated at random times day or night all Galaxy objects will loose communication randomly.

[ISS Support Case] Managed App Communication Failure

Client reached out as two specific managed applications when deployed show no communications.

[ISS Support Case] IO count not accurate

Application server

[ISS Support Case] Site Licenses Are Not Acquired Running On Demo

Clients site license activates just fine but the products are not acquiring they are currently running on a DEMO.

[ISS Support Case] Galaxy Rebuild Best Practices

Has a new system throwing red in the logs during migration and when generating a blank Galaxy. Has gone through rebuild process but across versions. Seeking best practice guidelines for a rebuild should they exist

[ISS Support Case] Lost connection to GR after installing CDP 2023R2

[ISS Support Case] Cannot deploy/check in platforms

Failed to deploy 0x80040154

[ISS Support Case] Cannot open objects in the IDE

They backed up a GR and imported it into a new installation. They can't open objects on the imported GR

[ISS Support Case] License activation ID does not exist or is invalid

license manager 3.5.1

[ISS Support Case] Lost communication to PLC

It's still running and they can ping it but no values are coming across. They've tried rebooting. ABCIP 7.0

[ISS Support Case] License server in grace period

[ISS Support Case] Fail to Deploy Objects

[ISS Support Case] IDAS not starting

[ISS Support Case] Cannot deploy winplatform

GR is on Server 2022 Win platform node is windows 10 original error was resolved by putting 1 in the IPV4 NIC now it's saying the platform is already deployed, undeploy says it's not deployed cleared the above issue, by marking it as deployed on mismatch, then undeploying now has a generic communication error and still won't deploy

[ISS Support Case] Failed to Deploy

[ISS Support Case] IO galaxy communication issues with upgraded sys plat

primary and secondary setup. Primary has no issue. Static ips. They swapped them today and every couple of seconds the values for the objects disappear and come right back. It has ddesl patch on it. No problems when up in the office. Its plugged in to the same port. Upgraded to 2023 p01. Licensed with comm driver and supv clients. ---------- Problem started when they moved pc to the plant floor. The objects that are not working come from the same winplatform. They are getting X's and some are disappearing.

[ISS Support Case] Connection failed messages in HMI server

Every 50 seconds get a message that says "connect to SR failed" GR has a similar message, but only once. New installation as part of an upgrade

[ISS Support Case] Platform Deployment Failure

Client reached out as user was trying to deploy Platform which failed with Platform communication error.

[ISS Support Case] Template error

[ISS Support Case] searching for topic warning

trying to get rid of a warning for a topic they removed

[ISS Support Case] Can you have a Multiple Historians in a Single Galaxy

Question came up in an app server class and a student asked this: Back home we have two physical sites and are managing it with one galaxy for development. Can we have two historians in one galaxy? One for each site? I thought the answer was NO, that you can only have one historian per galaxy, unless youre doing something like tier1/tier2 historians

[ISS Support Case] Looking for OMI keystroke documentation

[ISS Support Case] License could not be acquired

this is on a testing environment it's been working for about 6 months on temporary licenses, but now cannot acquire the license

[ISS Support Case] Platform Deployment Failure

Client reached out as he was receiving the following error from component "aabootstrap" when trying to deploy Platform to target node: "Failed to create bootstrap on remote machine " Deployment failure error: "Cannot communicate with remote node - Failed to create a remote interface for the version information from Bootstrap."

[ISS Support Case] unable to deploy

certificate error / not configured

[ISS Support Case] License

Failure to license the OI driver when all other products are licensed

[ISS Support Case] Quickscript error

Error displays when checking in objects internal quickscript error invalid directory

[ISS Support Case] Failure to configure Identity manager registration under InTouch HMI

Client reached out as when they were attempting to configure Identity manager registration under InTouch HMI they were receiving errors stating the following: "Failed to register the client identity." "Failed to configure AIM token host service. Please try again." When trying to configure Application Server gRPC user received the following error: "Failed to configure AIM token host service. Please try again."

[ISS Support Case] Post Uninstall Reinstall Getting Platform Startup Failed / Deployment Issue

Platform Startup failed. Initial install of View Platform was incorrect C drive is supposed to be OS only everything else should be installed on G drive. uninstalled / reinstalled New Install Platform did deploy at one point but after the uninstall / reinstall this platform will not deploy. GR in cloud,

[ISS Support Case] Bootstrap Startup error

9/25/2024: -Version cannot be acquired, bootstrap error. -Started Bootstrap from Services. (It was not running)

[ISS Support Case] Can't access GR or launch view app

Plant is down can't run view app or IDE: exception caught for view initialize connection to the service has not been established Archestra IDE will now shut down failed to load lmx 80040155 something was likely corrupted during the hurricane outages

[ISS Support Case] Log viewer errors

Log is getting errors for LMX, LICAPISvcProxy and Product license service at Yellow Medicine Quarry. ---- Error: mxconnection::systemgetattribute - invalid href 1

[ISS Support Case] non admin (SCADA USER) no data slow to navigate

after installing new servers, non admin SCADA User doesn't have access

[ISS Support Case] Platform Manager is not accessible for the logged-in user

[ISS Support Case] Event Data Loss

Event Data Loss after the storm and no longer being updated within the application.

[ISS Support Case] Cannot start license service

AVEVA enterprise core service warning: They are working on getting on support LM is slow to access feels like something is timing out.

[ISS Support Case] Eaton 9PXM UPS Modbus TCP

[ISS Support Case] ArchestrA Graphics missing in Managed Application

Client reached as when user was attempting to edit a Window in WindowMaker the ArchestrA graphics were missing from the window.

[ISS Support Case] Grace Period expired

[ISS Support Case] Template Scripting IO Assignment Best Practice

Periodic script that runs every 2 seconds. Having trouble building the reference in an application server script.

[ISS Support Case] Connection to galaxy VM severed

They remote access to the galaxy, but not to the plant. They're asking about possible solutions, and are currently thinking about putting a snapshot of their galaxy on a machine in the plant and trying to connect it to their system, but are expecting issues with the connection due to IP address changes.

[ISS Support Case] questions on OMI deployment

They wanted to know how to open multiple OMI apps on different nodes.

[ISS Support Case] Request for Elaboration TA 00045875

Tech Alert 000045875 was briefly available on the GCS site and described an issue with a set of .NET updates but has since been pulled. Client has observed intermittent issues when those updates are in place. Extensive testing has been done and they are not using the .NET methods outlined in the article. With those updates in place creating a new galaxy from the 'Blank Galaxy' template results in an occasional error message from PackageServerNet (Access Denied) which is an indication 'the problem' exists. Once the galaxy is created, the GR node sometimes won't deploy or if it does deploy, sometimes the logger will explode with errors/warnings. Finally there are times the platform will deploy fine with no apparent issue. Applying the fix in the article does resolve the issue (based on the messages in the logger). Client has follow up questions.

[ISS Support Case] Platform Deployment Failure

Client reached out as when user was attempting to deploy Platform to target node deployment failed with the following error message: "Target platform failed to start"

[ISS Support Case] service cannot be started

new install trying to restore galaxy on launch service cannot be started either because it's disabled or it has no enabled devices associated with it 80070422

[ISS Support Case] Communication Error (DI source not accessible)

Can't force failover Error shows in object viewer Part of an upgrade to 2017 using mbtcp oi server oi servers are showing as connected

[ISS Support Case] License server in grace period

[ISS Support Case] properties window doesnt show

[ISS Support Case] Microsoft .NET Hosting Bundle install / uninstall Inquiry

Direct Email: wanted to provide feedback on the below regarding downgrade of the CDP 2023 R2 to CDP 2023 when upgrading to System Platform 2023 R2. I followed the steps below to uninstall CDP 2023 R2 and then attempted to install CDP 2023. At the prerequisites screen I received the following message that .NET 6.0.5 was unable to be installed. Upon checking it looks like CDP 2023 R2 already installs .NET 6.0.25 and it did not allow the earlier version to be installed. I could not continue the installation until I manually uninstalled all the .NET 6.0.25 components. After doing this, the CDP 2023 install worked as expected and initial look it appears to be functional. My questions are: 1) Is this the expected behavior for this downgrade? 2) Will uninstalling the later .NET 6.0.25 cause any other issues with the System Platform install?

[ISS Support Case] No data in object viewer

Not a blocked installation MBTCP connection to a VFD ABB ACS580 with an ethernet connect to Fena-21 Can connect with modscan and with wwclient they can connect to other new installation of app server CDP 2023R2

[ISS Support Case] Platform Deployment

Platform Deployment after modifying install files. on the GR node the platform fails due to being seen as deployed but on the target node lists no platform available.

[ISS Support Case] DDESuitelink Object Deployment Failure

Client reached out as when trying to deploy DDEsuitelink object the deployment would fail with a deployment aborted message. The engine that was deployed previous to that was deployed, but was showing multiple communication errors in the deployment log.

[ISS Support Case] Application Resolution Issue Restored Application

opening th3e viewer app opening but it not in the right format 1920 X 1080 i dont remember last time check mark NEW INSTALL FUTURE SITE testing if correct in installation Managed application VM remote shared screen

[ISS Support Case] System Down Needs Installer With Install Guidance

Need full download new application to move to a new box application was corrupt 2020 R2

[ISS Support Case] Deployment Failure

Client reached out because when they were trying to deploy Platform they were receiving a Platform communication error or a message stating that the Platform was already deployed even if it wasn't.

[ISS Support Case] How to publish app

Case references 88065 / 87572 Seeking guidance on publishing a managed application.

[ISS Support Case] orphan platform still exist

tried platform killer tried OS config tried several reboots

[ISS Support Case] Identifying and Locating a Managed Application

Published application launched, however, it turns out it was the wrong application so I am searching for the right one. Is there somewhere else that I can find the app, its not named the same in the templates as in the deployment section if that makes a difference.

[ISS Support Case] Remote Response Object 3.0 Warning In 2023 R2 P01

Upgrading to 2023 R2 P01 old 2017 galaxy had remote response objects 2.0. We imported RRO 3.0 and over wrote the 2.0 versions. Frequent remote object reference not set to an instance of an object. Seems to be in the remote communicator server runtime module. And to trouble shoot. Installed and created a new blank galaxy, blank galaxy, imported RRO 3.0 same error.

[ISS Support Case] Upgrade Guidance 2023 R2 P01 or 2023 P01,P02,P03,P04

The customer wants to update the Application Server 2023 to the latest version. We are requesting assistance to verify whether the production application's des installation is needed or if the update can be performed on the current system.

[ISS Support Case] Obtain Version Information From CAB Back Up

The backup from the existing SCADA appears to have certain AVEVA updates (Hotfixes) installed that are not present in our development environment. We believe this version mismatch could be causing errors. We request assistance to identify and resolve the incompatibility and ensure our development environment is aligned with the SCADA in production.

[ISS Support Case] Deployment Issue: Failed to create a remote interface for the version

Still getting error message in configurator regarding the licensing. not getting the not licensed pop up like he was previously. Uncertain if licensing is an issue. Getting Can not communicate with remote node - Failed to create a remote interface for the version information from Bootstrap. was provided 13 .licenses activated in LM has now an additional one Workstation trying to license (was complaining it's not licensed). No longer giving that warning.

[ISS Support Case] Cannont access Galaxy

After changing the password to the admin user the error cannot connect to galaxy displayed

[ISS Support Case] Upgrade best practice and software request

Upgrade best practice from upgrading from 2017 to 2023R2 P01 and software request

[ISS Support Case] ABCIP not reading

5069er Firmware 35

[ISS Support Case] Application Server Dependency inquiry

Client reached out inquiring about how to individually identify which application components in the Galaxy\Application Server depend on third-party components like Visual C++ 2008 and 2010.

[ISS Support Case] Aveva 2023 and OPC

We are running a Windows 10 vm with Aveva 2023 InTouch, Historian, Gateway, License Manager, etc.. It is also our View Application platform. This platform connects to an XP vm running FS Gateway and Opto22 OPC server. This setup works well, but we need to get away from XP. We have set up a new Windows 10 vm and have installed Opto22 OPC Server, and Aveva 2023 version of License Manager, Historian, and OI Gateway to replace the XP platform. The View application on the Windows 10 View Application platform can not "see" the tags from the new OPC server platform, although the Historian can see them in the Operations Manager under Data Acquisition. Under the OI.GATEWAY3 OPC group, there is no trace of the tags. I am not sure if we are missing a component that needs to be installed, or if we have not configured it correctly.

[ISS Support Case] System Platform Object Deployment Failure

From Customer: "I am having a failure when trying to deploy changes to an existing object. I am getting a Error = 2 in the logger on the GR when trying to _GetFileTime and _wopen failed" Not able to deploy objects to remote node - "An undefined error has occurred" in IDE, and "_GetFileTime: Unable to open file (C:\Program Files (x86)\ArchestrA\Framework\FileRepository\T_Object.msi) - error = 2

[ISS Support Case] Unable to deploy

New computer/installation was not blocked unable to acquire bootstrap version

[ISS Support Case] Application Server Installation Failure

Client reached out as when user was attempting to install application server the installation would fail with an error message about not finding target files.

[ISS Support Case] 2nd user unable to open InTouch

Trying to set up their system such that 2 users can remote into the same server and each run a separate instance of the same view app. Currently only one view app can be active at once.

[ISS Support Case] Unkow Error in Logger

Client has the following error repeated multiple times in the logger after an update IT pushed to the server. "CPrimitiveProxy::GetPropertyValue - Index is 1 on a non-array attribute. ObjectId: 139 PrimitiveId: 2 AttributeId: 166"

[ISS Support Case] Requesting Galaxy With OMI Demo

I rebuilt my VM and reinstalled System Platform 2023 R2 SP1, and I was able to build the default Galaxy. Do you have a demo Galaxy with an OMI Map app?

[ISS Support Case] Requesting 2023 Training Resources

do you know of any useful resources for learning about the 2023 IDE? I feel like there is a significant learning curve to becoming proficient in the new IDE.

[ISS Support Case] System Platform 2014 R2 Software Request

Client reached out requesting a copy of Application Server 2014 R2 as hard drive in PC hosting software failed.

[ISS Support Case] historical alarms are not working

105428

[ISS Support Case] Specific tag Values stuck in Initializing Status.

Client reached out because Specific tag Values with an OMI application window are stuck in Initializing status.

[ISS Support Case] Install fatal error 1603

When installing system platform the error'Fatal error 1603" displays.

[ISS Support Case] Newly Added ABCIP Tags Not Getting Data - $sys$updatetaginfo

added new tags (one was able to connect to one) restarted DAS a few times 2014 R2 SP1

[ISS Support Case] Galaxy Restoration Failure

Client reached out because when trying to restore from a backup cab file it would fail.

[ISS Support Case] Suggested Solutions for issues that might arise from engine redeployment

We will be redeploying the engine that has bad tags at 2:30 today, and we are hoping to have someone on hand so the deployment goes smoothly or a document that lists the possible solutions to issues that would arise from a engine redeployment.

[ISS Support Case] Galaxy Backup Failure

Log viewer errors: 126425333 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) raised at line 611 in GalaxyDBController.cpp (in ). 126425334 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) caught at line 621 in GalaxyDBController.cpp (in ). 126425335 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) raised at line 949 in GalaxyRepositoryController.cpp (in ). 126425336 11/13/2024 5:08:58 PM 8496 30068 Error GalaxyRepController Unknown error 0x80131501 (80131501) caught at line 1088 in GalaxyRepositoryController.cpp (in ).

[ISS Support Case] GR platform is losing ability to communicate to itself

Remote platform can still see data that is deployed to the GR platform. SMC Message: Failed Loading LMX. Possible cause: Missing Platform Object Event Viewer Message: AVEVA.AppServer.BootstrapProxy.exe App Crash

[ISS Support Case] Unable to deploy to remote platform

[ISS Support Case] CAB restore fails - this SQL version is incompatible

I have a 2020 system platform service pack 2 Have a cab file from a customer but the database is 2017 they are currently running 2019. ERROR: - Microsoft.Data.SqlClient.SqlError: The database was backed up on a server running version 15.00.4395. That version is incompatible with this server, which is running version 14.00.1000. Either restore the database on a server that supports the backup, or use a backup that is compatible with this server.

[ISS Support Case] Deployment Issue failed to get the bootstrap version.

2014 11.01 Lost runtime computer was running a managed application (stolen) Computer on the network, can ping from IDE machine installed 2014 installed 11.0 error failed to get the bootstrap version.

[ISS Support Case] Questions on restoring a galaxy

they want to restore the galaxy from a .cab file and bypass the security

[ISS Support Case] License Release

[ISS Support Case] Can't deploy a view app

they can undeploy/deploy the platform, but the view app will not deploy error when deploying is "communication error: request timed out" when checking "on failure mark as deployed" they get a different error "communication error: engine communication error" unable to get IsGood() after binding view engine removed the platform locally, and undeployed with "on failure mark as undeployed" Successfully deployed the platform, but we're still unable to deploy the view app with the same communication timeout error

[ISS Support Case] OLE object reference not bound to an OLE object

migrating to a new machine deployed application, but they get endless errors that imply a missing scripting library. Looks like their ActiveX Events aren't importing OLE Error 0x100E0202; Error processing 'lstAllWindows.AddItem' on method call (add param str). OLE object reference is not bound to an OLE object.

[ISS Support Case] Connectivity

OI not connecting after IP changes. Hosts file updated and ping successful. Logs show trying to use old IP still.

[ISS Support Case] Galaxy Freezing During Deployment/Checkins

Client reached out as when user was attempting to deploy or check in objects the IDE would freeze and the server would need to be restarted.

[ISS Support Case] Alarm Banner Query Issue Undetermined

Client reached out because no alarms were visible within Alarm client.

[ISS Support Case] Deployed Platform Status Undetermined SMC Does Not Open

in SMC there is an asterisk next to a few machines. Can ping tries to open InTouch does not load. local node RDP tries to open SMC not responding.

[ISS Support Case] Unable to create galaxy Unknown error 0x80131501

New install of 2017 U3 SP1 every time new galaxy unknown error caught at line 1088 Disc Image File (located on our server) 7.75 GB Unknown error 0x80131501 (80131501) caught at line 1088 in CreateGalaxy.cpp (in d:\bldsrc\39\s\src\wwpackageserver\

[ISS Support Case] Orange icon during deployment

While troubleshooting this issue yesterday we could not get the application to download the files after deploying (stuck at the orange square). It only took a few minutes to deploy Wednesday night when we were troubleshooting the initial call. We had to publish the application to get the plant running. We tried undeploying the VE and redeploying without success. If this isnt resolved today, the operator account needs to be set up to launch the published app.

[ISS Support Case] WSP Installer Does Not Launch CDI Version 6150.0474.2229.1

Having problems with old VM. Said forget it, built new windows 10 VM. installed 2020 R2 now needs to install SP 1 but it seems like it (installer) won't allow this. No option to upgrade or recognizing installed components.

[ISS Support Case] User Does Not Belong To Any Of The Configured Roles

Direct Email: I believe I was successful in getting the galaxy restored but I cant log in to it. I am getting this message when trying to log in to the local admin account admin

[ISS Support Case] Galaxy Restoration Failure

Client reached out as when user was attempting to restore a Galaxy they were prompted for SQL Server login credentials and receiving an error message stating: Galaxy Database Manager: "The supplied credentials do not represent a SQL server login principal with the Sysadmin role.

[ISS Support Case] In-Place Rolling Upgrade from 2023 to 2023 R2 SP1

Spoke to client on phone, provided SP Install Guide and discussed various considerations about the upgrade process contained within. Client will have to configure SMS on all nodes as part of upgrade to utilize redundant app engines.

[ISS Support Case] Alarm Banner Notification Failure

Client reached out as Alarm banner was not showing any alarms. It instead had an error message stating it had lost connection with the WinPlatform.

[ISS Support Case] Conversion to VM questions

Client will be running a physical server to virtual image creation utility and had questions. PC name and IP will not change.

[ISS Support Case] Galaxy Migration Stuck at 70%

Client reached out because when migrating Galaxy from 2020 to 2023 the process would stall at 70%.

[ISS Support Case] Remote IDE Unable to Connect to Galaxy

CNA user not a local admin

[ISS Support Case] Connection to the service has not been established

Im having issues with submitting a ticket on the website at the moment. I am trying with a fresh backup from the customer and when I try to log in with Administrator it looks fine but still fails after logging in on Connection to the service has not been established. When I look in the log I see a failed connection that looks like its trying to connect to a database at domainname\grt_galaxy. I assume that isnt supposed to say domainname and should in fact be my computer name or localhost. Am I on the right track here?

[ISS Support Case] What is the meaning of Establishing connection for mode: Never

logger export repeating message: Establishing connection for mode: Never

[ISS Support Case] How to Uninstall - Reinstall ASB - PCS

try to log in with Administrator... but still fails after logging in on Connection to the service has not been established. When I look in the log I see a failed connection that looks like its trying to connect to a database at domainname\grt_galaxy. I assume that isnt supposed to say domainname and should in fact be my computer name or localhost. Am I on the right track here?

[ISS Support Case] Site lost communication After A Reboot

have an issue with application server site that no longer that wants to communicate. Started this morning. Deployed tried to disable & reset in communication server

[ISS Support Case] error on launch and unable to open smc

ran a conversion utility to convert a physical computer to a VM, on login aahalarmpublisher was unable to start correctly when launching the smc mmc cannot create the snap in, the snap in might not have been installed correctly

[ISS Support Case] Can't select anything in the galaxy

Customer states they can't select anything in the galaxy. He said he originally tried to install the x32 version but it didn't let him so he installed the x64 version

[ISS Support Case] Can't open System Platform Management Console

Window for Galaxy Database Manager pops up with "No error" as the only text.

[ISS Support Case] Deployment error

Platform deployment failed to target the node

[ISS Support Case] Scaling Issue

Some windows scaling left. Deployed application

[ISS Support Case] SP2023 GR Platform Startup Failure

I am currently testing SP2023 and its various components, which includes Application Server. We have Patch 3 installed. As part of my testing, I occasionally reboot the GR Node to observe how the rest of the system behaves. I'm finding that sometimes, the platform on the GR node does not automatically startup as it should upon the GR Node completing its reboot. I'm testing this as best as I can to find an easy way to replicate this and find a pattern. At this point, I can find none. I just simply reboot the GR node and this happens. I will say this seems to happen every 3-5 reboots but I'm not sure. This is happening with the Certificate Server disabled.

[ISS Support Case] Unknow Alarms

After IT Security updates are pushed out unknown alarms are flooding the system and we are looking for a way to discontinue the alarms.

[ISS Support Case] Issue with Aveve Edge Thin Client License Manager

Using Thin Client, all licenses should be set up properly Just yesterday, one client went down as unable to retrieve a license. Worked after a reboot The other client later came up as not working In license manager, the client currently not working says it has a license, and that there is another license available 2017 Patch 3

[ISS Support Case] New PLC not connecting

Possible driver needed

[ISS Support Case] Connectivity Issue's to target node

12/22/2023: -Connectivity Issues. -Dev server as GR. -2 Other Server's running application Server's.

[ISS Support Case] Unable to Connect to Galaxy.

12/27/2023: -Migrated from 2014, to 2017 then to 2020 R2 SP1. -"Get server Fails" -"Unable to connect to Galaxy" Teams Meeting: -Ran CNA. -Checked User Groups. -DCOM Disabled. -Checked Version of SP on both Target and Local. -Ran Repair of Software on local Machine. -

[ISS Support Case] IO Servers Stopping Possibly Loose License

We have two IO servers that communicate with the whole site. Our IO servers are basically failing and the whole site is down. Appears IO Servers loose license which shuts down the plant, has happened 3 times. OI.SIDir stops had red x License Manager 3.7.002 same with CDP 2020 R2 SP1 7.2.200

[ISS Support Case] Intermittent Slow GUI performance GR

Version 2020 R2 SP1 Patch 1. -GR is running so slow it is almost not viable for the Plant. Ref Case : 85549, 85872 Ref SR : 960363389

[ISS Support Case] Objects seem to stop responding on the OI servers

Base version. of 2023. CDP 7.4

[ISS Support Case] Connectivity Issues

SP2023P3, Platform # exceed maximum heartbeats

[ISS Support Case] Window viewer showing ### and locking up

Window viewer showing ### and locking up at Huntersville and Robeson LNG

[ISS Support Case] Platform Communication Error

Client called in due to failure to deploy remote platform. Error Message stating: " Error: Failed to Deploy AOSTSE12X: Communication error : Platform communication error"

[ISS Support Case] Seeking Cyber Security Hardening Guide

Question Reading Material Looking for Cyber Security Hardening Guide

[ISS Support Case] SMM | Historian | SQL installation and configuration

SMM | Historian | SQL installation and configuration SMM failed to configure and there is currently no Historian and SQL server installed.

[ISS Support Case] PLC's have Lost connection.

1/8/2024: -PLC's have lost connectivity. -Boiler House, only area giving issue's. -Device Groups, half are not connected. -3:00 P.M is when the issue occurred. 3:49 P.M. (Time now) -

[ISS Support Case] Missing Servers in SMC

Client called in due to the list of servers listed under local host tree not showing any of the installed/in use servers.

[ISS Support Case] Help Setting Up ABCIP

1/9/2024: -ABCIP -OPC connection. -Need's help Setting up access names, device groups ETC.

[ISS Support Case] Disallowed KB in aveva approved excel sheet

Downloaded the latest excel sheet from security central. by luck, stumbled into article 000022133 TA287 - Microsoft Updates KB4056896, KB4056890, KB4056892, KB4056895, KB4056898 and KB4056899 have been tested on our product systems. We recommend not applying these KBs to systems running our products. these KB show as supported in excel sheet. so I would have applied them in error. in column L they do show they have problems. why are they marked as supported if they cause instablity? how do I filter out these and any other that are marked supported but I should not install.

[ISS Support Case] PLC Connectivity Help.

1/10/2024: -Needing Help with Connectivity to PLC. -Sending how to use WWClient document to customer. He will then report back on his findings.

[ISS Support Case] Platform failed to deploy

Failed to create bootstrap.

[ISS Support Case] CDP Compatibility Check.

1/10/2024: -MODBUS. -OI-Server.

[ISS Support Case] What is needed to remove the System Management Server?

We want to remove the SMS from our Galaxy, the question we have is if we change to no SMS we need to redeploy something on all the platforms we have or what is needed to remove this SMS

[ISS Support Case] Unable to undeploy

The GR platform was rebooted and originally the client was unable to connect to the galaxy. After connecting from the GR the client is now able to connect but unable to deploy or undeploy. 2023 P02

[ISS Support Case] Managed InTouch DDESLC Communication Issue

InTouch HMI Suitelink Client is not communicating to the PLC. In SMC looking at status and the suitelink. New instance (no) Was working and they had a power flicker computer restarted.

[ISS Support Case] ABCIP Editor Not installed Error.

1/15/2024: -ABCIP Install, say's does not have the editor installed. OI-Server 2.0

[ISS Support Case] Unable to open IDE on GR Node.

It says it could not acquire a license.

[ISS Support Case] InTouch HMI not Sending Input

Client reached out due to when trying to operate HMI I.E(operate valves/pumps) the input would not be received by the target device/node. When the user would click a button it would show a spinning red circle.

[ISS Support Case] License Expiration

Client called in due to license expiring and the employee who was responsible for handling license acquisition was no longer there and he would be taking over.

[ISS Support Case] Unable to Deploy Redundant Engine

Client reached out due to failure to deploy redundant engine. When attempting to deploy engine it would present error message showing already deployed, but when checking properties show as not checked out or deployed.

[ISS Support Case] License Reservation Validations Undetermined Issue

Existing system (previously working). Client had a previous ticket 85560 / 960352119 and in troubleshooting that they resolved the issue by: - adding a professional license - Setting device reservations. With reservations applied the IDE no longer grabs a license Connect To Galaxy: Failed to acquire a license to enable the System Platform Runtime system. Either the license is not available or it has expired. Check AVEVA License Manager for more details on available licenses containing the feature 'wspruntime-iocount ' In troubleshooting the previous case they already did Applied .LOC on clients disabled redundancy, uninstall Licensing reinstall Licensing Domain Environment LM is 3.7.002

[ISS Support Case] Failed to Acquire a license to enable the Development Studio 2023 R2

We are trying to do some testing of the new 2023 R2 release in anticipation of upgrading our 2017 U3 SP1 P01 system. The current license file I have for our division (PSD) is WW-6031833-53-217746-Licenses.xml dated 2023-02-24. Im able to activate these two licenses to run an all-in-one test VM but when I launch the IDE I get an error message about wspdevstudio-iocount, which Juergen pointed out might mean we need an updated license file for the new release. Can you advise on how to proceed?

[ISS Support Case] Offline License Deactivation

Client updated to latest software version. User had two licenses he activated unintentionally. He only wanted to activate one license on this node. Walked user through offline deactivation which he had already started he just needed to receive the deactivation. Then he was able to request activation for the license input the received file and the activation on the node was successful.

[ISS Support Case] Licensing Issue

Client reached out due to having issues activating license. Client had both 2020 and 20023 Development licenses so he realized he was still able to open the IDE due to the 2023 Dev license being activated. Opened the case in at his request in case he still needs to activate other development license on another system.

[ISS Support Case] OMI Auto Logoff

Client called in as the script currently configured for auto logoff was leading to users having to log in multiple times before successful login. While reviewing script with client suggested that the timing of the MyViewApp.Security.AutoLogoutTimeSpan may be causing the issue along with the call to MyViewApp.Security.AutoLogoff: Client advised that he would want to test in production environment tomorrow after adjusting the execution times/variables of the script to make sure the script is accurately measuring four hours from login to force a logout of the user. Client advised he would follow after further testing.

[ISS Support Case] License issues. Not able to activate license.

3.5 going to 3.7 -.XML -License Manger upgrade, -License manager shows the license as not activated. -All licenses were removed from the server, by the customer. -Each license, that has been escalated to AVEVA need to be released. -The Historian client is not communicating with the primary license server. -Installed the proper components on the Primary license server (Was missing configurator). -Demo .XML was sent to the customer but, they're trying to activate the demo on two separate Primary servers? Where the historian client is pointing to them both.. -As of now, Waiting on the license' to be released.

[ISS Support Case] Installation error

"Service 'Aveva Watchdog' (Watchog_Service) failed to start. Verify that you have sufficient privileges to start system services"

[ISS Support Case] KB 000040334 - OI server best practices

Wonderware now reccommending pro version of OI server if more than 5 plc or 20,000 tags. I would like insource thoughts/recommendations on this. my tag counts are under 8000 but have 150 clx on any given server (14 servers). so WAY more than 5. if this is going to become fact - I need to plan for this on next upgrade, perhaps changes need to be made now. all is functioning, but it is more fragile since upgrade from DAS to OI.

[ISS Support Case] License request and released

Site ID(148393) Server Name(US-TUN-APS-001) Update 2

[ISS Support Case] Offline License activation

After completing the Offline License activation the license is still in the pending license activation state.

[ISS Support Case] Grace period

Entering a grace period due to mac address is changing every 90days

[ISS Support Case] Namespace For OPC_UA has unneeded preceding number's.

12/21/2023: -2023 patch 3, OPC UA component. -Enabled the Server, then deployed it, -Namespace is "terrible" -4 or 5 number's preceded by underscore. -For the galaxy name there is even more number's in front of it.

[ISS Support Case] Window not present inside the IDE.

1/12/2024: -Migrating everything from 2014. -Window is present but, not present in the toolbox window inside the IDE.

[ISS Support Case] Issue Deploying ViewApp

Client reached out as he was neither able to deploy/undeploy ViewApp. The ViewApp was stuck in data synchronization status (orange Indicator). I attempted to undeploy both with/without "Marked as Undeployed When Failure" checked. but it continued to fail and was showing as deployed. I attempted this on each level. (Winplatform, ViewEngine,ViewApp) When attempting on ViewApp error message stated that previous deployment had not been completed. Each of these attempts was unsuccessful so I requested the user shut down the target node which allowed me to undeploy the platform and then unassign the ViewEngine and ViewApp to troubleshoot them separately. Once they were separated when trying to deploy Winplatform received error message about Platform ID mismatch so I exported the platform and then deleted it and created a new one. After this I attempted to deploy the Winplatform and received error: "Unable to Deploy Platform - Failed to get bootstrap's version" Requested that client put in port allowances for ports in the range 49152 to 65535 and Bootstrap.exe. (support article 000035913) Confirmed pings between GR node and target node as well as correct PC name being used in configuration. After this attempted to deploy Winplatform again which led to this error: "Error Failed to deploy Winplatform : The installations version is different from the one in the remote node." Checked versions and Application Server Version on GR node was 10.6.002 and target node was 10.1 so updated target node to same patch version and the same error message persisted.

[ISS Support Case] OI Servers suddenly failing.

SP2023 P03, OIs suddenly fail with unknown config error

[ISS Support Case] Can't ack alarms after object reimport

One of the objects got corrupted. She reimported the object. The object has 190 instances. The alarms for the object are currently unable to be acknowledged.

[ISS Support Case] SP account changes

Can aagalaxyower credentials be changed? patch 02

[ISS Support Case] How to configure redundant DI objects

After Upgrading from version 10 3.1 sp1 to 2023 and adding redundant DI objects set to active on-demand. The dependent objects display a time clock icon and aren't removed until redeployment is completed

[ISS Support Case] GR Acess Tool & Information about Duplicating Graphics Request

Client requested the Gr Access tool and had questions about how to more efficiently duplicate Graphics in Objects for reuse within application.

[ISS Support Case] Unable to login to the IDE

Logs show "impersonateuser failed". Bootstrap service running fine, user a member of aaAdministrators.

[ISS Support Case] Failure to add Item/Tag

Client called in with error message stating: "Unable to add item 'PORT_CIP.ENB_CLX.BACKPLANE_CLX.LOGIX5000_CLX.TagName' with access path 'Normal'"

[ISS Support Case] Object Questions

Trying to dynamically map certain objects. Wants to go away from the default on that instance. Will be sending over screenshots and config of objects. how would i dynamically fill a graphic Pane so i can have the same faceplate for multiple pumps.

[ISS Support Case] Platform Deployment Issue

Client was unable to deploy platform receiving error message that stated: "Error:Failed to deploy Platform_Backup: Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy REpositorey using the NIC that is top in the binding order. "

[ISS Support Case] Configurator crashing

Trying to setup MES Model-Driven Application Content. The compatibility matrix says if setting it up on the same servers as System Platform only SP2023 SP3 is supported not SP2023 R2. After installing SP2023 the configurator is crashing before it even opens up the screen. Below is what is recorded in Windows Event Log each time: Application: Configurator.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Configurator.Core.LoadFeatureCaller.DoCalls() at Configurator.Core.LoadFeatureCaller..ctor(System.Collections.Generic.List`1) at Configurator.Program.ProgramMain(System.String[]) at Configurator.App.Application_Startup(System.Object, System.Windows.StartupEventArgs) at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs) at System.Windows.Application.<.ctor>b__1_0(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at Configurator.App.Main()

[ISS Support Case] Multi-gaxay envionment

When in a muti-galaxy environment and attempting to select graphics that are contained in an object or an area paired with 2 sub galaxies hoping to not need to import graphics into a sub galaxies only able to select the graphic with selecting the owning object and not just the grapgic

[ISS Support Case] SMS Configuration Error

Client called in as they were trying to configure the System Management Server. When doing so in the configurator user prompted for credentials when logged in as administrator. After inputting credentials user received error message stating: "Cannot access SMS do to invalid username or password."

[ISS Support Case] Security

protocol ldap to Ldps they want to close the existing port completely security team is in europe thin manager p03

[ISS Support Case] Screen Check Out Error

Application crashed while a screen was being edited. User was unable to check in/edit screen and was presented with error message stating: "Failed to check in object. Object is being edited by default user"

[ISS Support Case] Can't deploy platform over VPN

Can't deploy a platform over VPN. Getting "Error: Failed to deploy Platform : Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding" Using IP address and not names for the GR and remote platform. Each computer can ping each other without problems. and the "Microsoft Windows Network" is at the top of the binding order. I did also see "warning: Failed to start Token Host service: Microsoft.AspNetCore.Server.HttpSys.HttpSysException (5): The prefix 'https://*:443/identitymanager/' is not registered. Please run the following command as Administrator to register this prefix: netsh http add urlacl url=https://*:443/identitymanager/ user=NT SERVICE\AIMTokenHost" But I get: Url reservation add failed, Error: 87 The parameter is incorrect.

[ISS Support Case] Online IO Auto-Build is grayed out

Model of PLC Control Logix (model number unknown) Firmware version (unknown) This information can be obtained but may take some time. Installed CDP from CDP 2023 not the 2023 R2 CDP. If the firmware is later than 34 will the driver work or online features simply not work? Client does not have L5x or I5x file for offline mode. Needs to get auto build working as obtaining these files is not really an option.

[ISS Support Case] Some items not resolving in OMI when GR node down

When the GR Node is down, when you bring up OMI and look at some screens, items are not resolving to the underlying objects. The thing is, some screens/items resolve fine and some don't. Based on my experimenting, I think if you look at items prior to the GR Node being unavailable, then they can still be seen after the GR Node goes down. But, if you are looking at items which weren't viewed prior to the GR Node going down then those items won't get resolved to the underlying objects causing loss of data on the screen. I'm guessing when you access something it is cached somewhere on the system so the OMI screens know where to retrieve data from when the GR Node is down. But if you never visit a page within OMI, that information cannot be cached so the screens don't know how to get the data since the GR Node is down and can't help. We are moving to implement SP2023 in the near future. This needs to be reviewed and assigned a high priority level.

[ISS Support Case] Galaxy Restoration

Client called in as they were doing some testing and moving over a Galaxy backup for Application server 2017 to 2023 and the GR node froze up. Client restarted GR and after performing restoration process again she was unable to restore the database connection in SQL. User was receiving message that states the following: "The supplied credentials do not represent a SQL server login principal with the sysadmin role. Either the user or password is incorrect, or the credentials do not represent a SQL Server login principal." Client was using sa account.

[ISS Support Case] SP2023R2 On Failover App Engine Failed To Open Connection To Standby Platform...

I am testing SP2023 R2. My testing environment has two object servers, with redundant Appengines, and one historian. As part of testing, I am forcing AppEngines to failover and so far everything is OK. I am also making the servers reboot to watch the AppEngines failover. I've discovered when making the servers reboot which caused the appengines to failover, I am seeing warnings flood an event logger. These warnings appear nonstop and indicate some sort of a certificate problem (the certificate server is enabled) where the appengine is trying to connect with the historian. See the attached screenshot. Along with the logger warnings, some data stops historizing.

[ISS Support Case] ABCIP Server not acquiring License

Client called in as they were receiving multiple warnings/errors showing that ABCIP server is running in Demo mode.

[ISS Support Case] Galaxy Setup

Client called in because they were configuring a Galaxy and when trying to deploy Platform received error : "Error: Failed to deploy Node :Another platform is deployed to the target PC. Undeploy the platform first."

[ISS Support Case] Unknown: Comm Error (DISource not accessible).

in June had a licensing issue break old license relationship Suddenly IO servers get Unknown: Comm Error (DISource not accessible). redundant partner also enters this status Issues started with upgrade Scripts issues, PLC communication issues, NMX errors. Sunday IO server overwhelmed (Suspect additional factors at play) Recently made the following tweaks to the system. Ping Items RB Active All vs Active on demand MV Checkpoint period (blank) Scan period bumped up from 1 - 1.5 NMX service raised to 300K Warm redundancy ( now enabled) Device Items in OI have been staggered (different topics and scan times, load balancing) Feels the system is in desperate need of tuning, Every Sunday 40% of the systems are rebooted, followed by another 40% at a later time and finally at 8PM the final 20%

[ISS Support Case] New install questions

SI was missing CF #, had questions about a file missing during repair. Verified installer was unblocked first. Will uninstall/reinstall. Now getting 'attempted to read or write protected memory', sent HF from AVEVA. Error resolved, now just unable to open WM.

[ISS Support Case] After applied Hot Fix, new galaxy cannot be created.

2/21/2024: -Development version is greater than the client. -Using Default .CAB, when trying to create a new galaxy say's the versions are incompatible. 3/5/2024: -Awaiting word back from L2.

[ISS Support Case] Archestra Graphic Warning Message

Client called in because he was receiving a warning message in the logger stating the following: "2. ArchestraASymbolProvider: Missing or incompatible version of ArchestrA Runtime Platform on the node.Galaxy references in ArchestrA symbols will not work."

[ISS Support Case] Unable to open configurator

Client will repair Domain Environment Logged in using a Local Account with admin rights. initially had 2023 installed then went to 2020 when the issue manifested.

[ISS Support Case] License Upgrade Request.

2/27/2024: -Customer needs a new license (upgrade) that supports 2023 R2.

[ISS Support Case] Engines are abruptly going offscan and objects starts stops

We are experiencing Wonderware HMI freezing, Engines are abruptly going offscan and objects starts stops. The log export has been attached. e.g. Error message L56_IAS_Eng05 has finished starting 195 objects deployed to this appengine. 0 of these objects started from the OSM cache.

[ISS Support Case] WW2023 IO connections to modbus are being created as "BigString" instead of integer or float

Creating new objects to talk to a modbus device, and all the attributes are configured as either Float or Integer attributes. When I look at the Redundant IO object or the Suitelink object in object viewer, these connections are all being made as "BigString" instead of integer or float. The objects are not configured as bigstring so it is not working and I'm unable to communicate.

[ISS Support Case] Local MxData provider service does not exist or not started

[ISS Support Case] Cannot Acquire License

Client called in because they were unable to open the IDE and the logger states message cannot acquire runtime license.

[ISS Support Case] License Issue

3/1/2024: -After upgrading to 2023 R2, after going back down to version 2017 (they were running 2023 R2, previously) the license will not pick up.

[ISS Support Case] Upgrade Request Help.

3/1/2024: -Customer is needing to upgrade there license to 2023 R2.

[ISS Support Case] Remote Platform Deployment Error

Client reached out as he was receiving error message when trying to deploy platform to target node stating the following: "Error: Failed to Deploy AO Object Can not communicate with remote node - Failed to create a remote interface for the version information from Bootstrap."

[ISS Support Case] Flex license not being seen by MBTCP

[ISS Support Case] cant deploy boostrap error

[ISS Support Case] cant deploy, another node issue

[ISS Support Case] Disable System Management Server Once Configured

Had initially configured a standalone workstation as the SMS. Wants to disable.

[ISS Support Case] Siemens 1500 Communication With Firmware 2.9

We are running AVEVA System Platform version 2020R2 and utilizing the AVEVA driver for communicating to Siemens 1500 PLCs. The City installed a new Siemens 1500 PLC with a firmware version 2.9 (the majority of the PLCs are currently running version 2.5). AVEVA could not communicate with this PLC on that firmware version, once we downgraded to a lower firmware version the communications were active again. Is this a known problem with the Siemens 1500 firmware version 2.9? Is there a fix for this on our version of System Platform?

[ISS Support Case] Galaxy is a different version message

When launching the IDE, get a message stating Galaxy db version is different than the installed version and a migration is needed. The 2 version numbers are identical.

[ISS Support Case] Cannnot connect to the galaxy

Cannnot connect to an existing galaxy or after a new galaxy is created

[ISS Support Case] Automated Galaxy Backup Utility

looking App Server 201 automated galaxy back up utility. looking for link.

[ISS Support Case] How to Use Automated GalaxyBackUp Utility

Would like to test this internally on 2023 & 2023 R2

[ISS Support Case] Installation issues

Various issues with install, found zip was blocked. Client will uninstall/reinstall. 2014r2sp1. Getting blank installer windows, will send screenshots and refresh PC.

[ISS Support Case] Changed The Change Network Account Password Unable To Deploy

Existing system Forgot CNA password and updated it on a workstation. Planned on updating on all nodes. Unable to deploy, in a down state. 9-10 platforms. 2014 R2 SP1

[ISS Support Case] Platform Deployment Issue POST CNA Password Update

REF Case : 86586 Ran Platform Killer on remote node. Did it did not appear to complete. It failed indicating the bootstrap could not be terminated. Deployment of existing platform fails as does a new instance.

[ISS Support Case] Platform Deployment Failure

Client called in because they were unable to deploy Platform due to error message stating: "The local installation's version id different from the one in the remote node."

[ISS Support Case] Deployment Fails Version Mismatch

Direct Email: One more thing...When I try to download the platform I am getting a message that the software does not match. I have attached the screen shots from the Galaxy and the Node, can you tell me what I need to load on the node to make these match?

[ISS Support Case] Objects in checked out state.

3/11/2023: -Deployed objects with Red Circle. -Not communicating with server. -Some objects have the red circle and some do not. -Access Errors. -Has tried deploying the instance of the ViewEngine. -

[ISS Support Case] SP 2023 GR Node Server OS Requirements

For a new installation we are planning on using System Platform 2023. For our current installation (SP 2017) we were told that we needed to use a Windows Server OS for our GR because of our Node Count. It looks like for SP 2023 the GR OS Server requirement is now based on the I/O count and the node count is no longer a consideration. Can you confirm that we can use a Windows 10 OS for our SP 2023 GR instead of Windows Server OS?

[ISS Support Case] Thin Manager Licensing

Client called in requesting assistance activating 10 thin client licenses.

[ISS Support Case] MBTCP not grabbing license

Installing modbus - not getting a licenses 2017 u3sp1 Failed to acquire xml license OI server, mbtcp version g-1

[ISS Support Case] AntiVirus & Port Exclusions

Client called in looking for a list of Antivirus and port exclusions as they were planning various Windows and infrastructure updates.

[ISS Support Case] Application Server Installation Issue

Client called in because he was receiving multiple error messages when attempting to install Application Server. Primary Error message stated the following: "Unable to load AppServerInstallUI.dll due to error could not load file or assembly"

[ISS Support Case] when he opened his galaxy it disappeared

was migrating, and choose do not use the default

[ISS Support Case] Graphic questions

Looking to find certain graphics to change the values.

[ISS Support Case] Deployment issue with clients

General communications error message

[ISS Support Case] Suitelink Communication Issue Undetermined

Client called in because he updated a 2017 managed Intouch App to 2023. When viewing data now the Suitelink object is not reading data. The value is not changing and the date and time for the connected display are frozen.

[ISS Support Case] How to request upgraded 2023 R2 License

I am working on creating a 2023 R2 VM. We have a customer who is upgrading to 2023 R2 and will be using that for our project. I have created the VM, but the license doesn't seem to work. I am wondering if I need an updated license, or if something else is going on. Please assist?

[ISS Support Case] Galaxy Migration Errors

Client called in because after migrating Managed InTouch application he was receiving multiple errors: "Header messed up in FdRdKey sz=0 , rcdLen=0 HS:12 siz(RD):65460" "Cannot load quick function" "Unknown opcode in Fixup Operand()"

[ISS Support Case] Aveva Watchdog Failed to Start

Client reached out because was installing System Platform 2023 and install failed with error: Service AVEVA Watchdog (Watchdog_Service) failed to start. Verify that you have sufficient privileges to start system services."

[ISS Support Case] OMI APP Possibly Going In To DEMO (Undetermined)

Using intouch OMI AVEVA having issues where it seems like an OMI VIEW APP is (freezing Up) freaking out and not getting information navigate to a different screen shows all wrenches Looks like view app may be going into a demo mode. Seems like it's happing. Not sure why its going into DEMO mode Stale Data Production system (distributed across 6 platforms) doesn't happen all at one. Regularly seeing not specific time roughly once a day. Closing View App and Reopening Nothing in the logs during that time frame (seeing messages about going into demo mode). OI Server (running) Happening on the RDS server GR is license server (no apparent licensing issue) Usage details have supervisory server license -> 1st RDS server supervisory - > thin Clients. Should we see all the thin client licenses in usage details > like to understand if I RDS server and a back UP RDS Servers > Thin Manager installed serving up thin clients > What the proper way to All Licenses should be unlimited Hard to pin point when it happens they dont always know (if they fail could have been happening for hours).

[ISS Support Case] Alarm Client Query Failure

Client called in because when viewing WWAlarmDB object in migrated Galaxy it appears blank. When trying to interact with the Query filters user receives Windows error message stating: Unhandled exception has occurred in a components in your application. If you click Continue, the application will ignore this error and attempt to continue. Could not load file or assembly 'aaAlarmManagedClient.dll' or one of it's dependencies. The specified module could not be found.

[ISS Support Case] Platform deployment failing

LM, CDP both latest

[ISS Support Case] Platform Deployment Failure

Client called in as he was experiencing a deployment failure when trying to deploy a platform with the following error message: "Cannot find target PC on the network or target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding order.

[ISS Support Case] Standalone InTouch Application Crash when Updating Tags

Client called in because when editing tags in tag name dictionary after saving the application would crash each time.

[ISS Support Case] ViewApp Stuck In Synchronization Status

Client reached out because ViewApp is showing orange synchronization indicator for an extended period of time.

[ISS Support Case] Unable to start Net DDE error

When opening window viewer in the log displays an error view component" "Unable to start Net DDE error"

[ISS Support Case] Unable to access industrial graphics

On the development machine when viewing the application in Windows Viewer the customer can see the industrial graphics but when accessing the view app after deployment the graphics do not display. "unable to reconnect to database" aahidaff

[ISS Support Case] GR_Node can't deploy after patching

Good Day, After running the 2023 P03 patch on all the platforms and the GRnode, the GRnode shows all the platforms with an orange box with black box inside. Attempting to deploy to the platforms fails with an error message "The local installation's version is different from the one in the remote node." This message doesn't make sense because all the platforms and GR are on 23.0.003.

[ISS Support Case] Aveva Watchdog Service Failure to Start during Installation

Client called in because during system Platform install the install failed with the error message: "Service 'AVEVA Watchdog' (Watchdog_Service) failed to start. Verify that you have sufficient privileges to start system services."

[ISS Support Case] Blank EULA

[ISS Support Case] Flex license not pulling for a deployment

[ISS Support Case] Is 2017 U2 Still In Mainstream Support

Direct email: Is 2017 U2 still in mainstream AVEVA support? If so, is it expected to exit mainstream this year? Trying to get a customer to upgrade and this info would help.

[ISS Support Case] Galaxy alarms remaining in summary after ack

[ISS Support Case] TLS 1.2 AVEVA and Server 2022 Inquiry

Install guide TLS 1.2 have to do these registry edits before the Server 2016 do I need to do the same steps for 2022? Seems like if you apply the registry edits after you install it there could be an issue with server 2022. Internal Testing Project

[ISS Support Case] All checked out licenses must be checked in before changing primary license server name

Direct email: Client is trying to update License Server name in Configurator but is met with the following pop up: All checked-out licenses must be checked in before changing primary server name.

[ISS Support Case] OCMC Is Not accessible Post 2023 R2 Upgrade

Referencing case 86600. while the previous ticket was triggered by a machine rename Another system (untouched) displayed the same mysterious OCMC snap-in not working post install. Launching from .exe does work.

[ISS Support Case] Platform Not Going On Scan Post Reboot

Platform Not Going On Scan Failed to set platform on scan Rebooted 03/23/ 2024 3:38.10 domain No pop up

[ISS Support Case] How long Does It Take For Engines To Sync

Direct email: Once the platform is running on scan, how long should it take to sync with active?

[ISS Support Case] Subject

When attempting to backup the galaxy from SMC, backup failed as shown in dialog box attached. Upon investigation, these errors were present at the time of backup (picture attached): Could not perform operation -- unexpected exception. Unexpected failure (8000ffff) caught at line 1088 in GalaxyRepositoryController.cpp (in D:\BldSrc1\149\s\src\GalaxyRepositoryAdmin\WWGalaxyRepositoryController\).

[ISS Support Case] Cannot Deploy Platform.

3/18/2024: -Cannot deploy to local HMI. -Failed to startup platforms. -Failed to communicate to target node. -Can Ping nodes. -Ran CNA on all nodes. -Ran OSConfig. 1904.3.2364

[ISS Support Case] Reference Validation Errors

Client reached out as when validating objects he was receiving a warning stating that certain references could not be resolved. When viewing ViewApp all data was appearing and reading normally.

[ISS Support Case] Platform deployment error

Platform deployment error: aaBootstrap GetEnginesFromPlatformInfoServer - Could not CoCreate IPlatformInfoServer

[ISS Support Case] Folding Alarms

Client called in because when running MX access tools user observed multiple false alarms and folding alarms. Client reached out requesting Hotfix IMS2932071

[ISS Support Case] Platform deployment failure

The error message is "Platform not Deploying Showing "Remote Node's UserId/Password don't match GR Node's.". Here are some ideas I found for that error on 2017 U3 SP1.

[ISS Support Case] HMI slowdown after down period

CDP 2020R2SP1 Found large number of write requests backing up. Client investigating what changes made during the down period could have resulted in these.

[ISS Support Case] EAC RunTime-Query/Select Date/Time Historical Alarms

I need some help with the Historical Alarms. The Historical alarms seem to be working but I was needing a way to select the following on the RunTime screen or query these from the Historian. Within Runtime can the following be Historical alarm selections be changed 1.Date and Time range 2. Select number of records to show 3.A next button to display the next 1000 records for example You can see by the screen capture that this control is only looking at the current day. Thanks for helping

[ISS Support Case] No Data In A Deployed OMI Application

Got 3 servers 1 gr 1 AOS 1 IO developed application on GR server tests view apps and OMI app is working. On AOS server and open application OMI screen appears Gone to object viewer sees PLC objects (NOT in OMI application) In SMC Platform an engine running on scan. LM 4.0.1 OI 2023R2

[ISS Support Case] Alarm Descriptions Not Visible Design Time - Internationalized String

internationalized string localization in app server - I have a galaxy i recieved using as a template for a new project All the alarms in the objects are using the short desc to get the alarm message. the short_desc the galaxy I've imported this value is blank. In localization upon export the alarms have value text file (hundreds of alarm messages) In design time the attribute is there but the initial value is blank. -it was a .cab (restore) 2020 R2 SP1 P01 - Site info: Internal Project

[ISS Support Case] Task scheduler issue

May or may not be related to Aveva but has a script running every 5 minutes to collect data. Has stopped every since 4/15

[ISS Support Case] Whitelisting Tool AppLocker compatibility

Our IT department are proposing to enable AppLocker functionality in a whitelist mode to restrict applications for security purposes. Could you confirm if AppLocker is a supported solution with AVEVA System Platform, or if there are any best practice recommendations / exclusions for configuring the same? At present, the proposed configuration would include the AVEVA folders but allow execution of AVEVA executables by whitelisting based on publisher's digital signature (AVEVA / Schneider Electric) and a generic "allow" rule for publisher Aveva O=AVEVA GROUP PLC, L=CAMBRIDGE, C=GB

[ISS Support Case] 2020 Migration - Hybrid Galaxy Tag Based InTouch and Galaxy References

Customer request trying to upgrade from version 10 to 2020. They have 2020 in place: 1st question in application server can you have a hybrid system. Meaning some applications us a Tag name dictionary and galaxy based objects. If we were to migrate to all galaxy objects and tag based applications. What if any deployment caveats in this configuration do we need to be aware of?

[ISS Support Case] Multi-category alarm acknolegement

Large facility with alarm model view struture how to acknowledge all of plant 1 area alarms categories hundreds of areas and 500 sub-areas

[ISS Support Case] Trend Login Failure

Client had embedded Trends into managed InTouch application and when switching between different sites the user would have to login to SQL manually instead of automatic login when viewing different data.

[ISS Support Case] Edits In IDE result in License does not support WM

Trying to add something in ArchestrA getting license does not support WM. Has dev license in place. 2014 R2 SP1 P02

[ISS Support Case] What Do The OI Server License Status Icons Mean

How can you tell the OI servers are running in demo mode?

[ISS Support Case] System Platform 2023 R2 software Request

Client called in to request a copy of 2023 R2 System Platform installation.

[ISS Support Case] IDE slow response, ongoing issue

v2023 p01

[ISS Support Case] Script Timeout

Script talking to db timing out at 30 seconds even though script timeout is set for 120 seconds. See attached. scrProcessOE. Direct run of procedure in db taking 25-100 seconds. SR 960374550

[ISS Support Case] Failure to Write to Tag

Client called in because he is using Micro 850 PLC and MBTCP driver. He is able to read all the tags and change integer value tags in ObjectViewer. When trying to write to Boolean tags the value will initially change and then be overwritten by the PLC.

[ISS Support Case] Platform failing to deploy

Errors: - "CoCreateInstance on Bootstrap Controller Failed" and "target platform failed to start".

[ISS Support Case] Text Justification in Runtime Changes When Saving a Window

Intouch 2023 R2 archestra object Trying to control position of the text. showing a window and the text is appearing randomly

[ISS Support Case] lost connections to all of their devices

Logging into the OI server, everything seem to be running on scan. When viewing on the historian server on the platform level, it shows shutdown startup failed. Has tried redeploying and cannot get the deploy to go out. Nothing seems to deploy on the GR? Get Failed to deploy, error with the host engine. Was originally making modbus changes that could have caused the system to go down. Sending over logs.

[ISS Support Case] Alarms not showing in alarm banner

[ISS Support Case] Creating a Template from a ViewApp Instance Undetermined

We use IDE (minimally) Recently migrated from 2014 - 2020 R2 SP1. Primarily IDE is used for CheckIn CheckOut of application Have individual templates which get published. Do not deploy, No Galaxy objects. To create a new app they RB and select > new derived template. Have another app they want to create 'derive templates' from. Does not get that option. Wanting to incorporate a level of customization to their process.

[ISS Support Case] Unable to Connect to Galaxy in IDE

User called in because when trying to connect to Galaxy in IDE he would receive failure message "IDE unable to connect to Galaxy."

[ISS Support Case] Unable to deploy

The client is currently unable to deploy to a new terminal server.

[ISS Support Case] No historical data

When using the situational awareness graphic only live data is show Database connection issue on the remote node network 1 GR 2 remote nodes

[ISS Support Case] unable to connect to galaxy check logger for details

unable to connect to galaxy check logger for details startMSSQLServer::startService()- Access is denied., ArchstraUser does not have required permissions

[ISS Support Case] BAcNet Driver Configuration

BacNet Driver. CDP: 2020.3 -String connection parameter. -WWClient to test connection.

[ISS Support Case] Trouble upgrading SP 2023 to 2023R2

Trouble upgrading System Platform 2023 to 2023R2. SQL access configurator can't change the username. It's saying it cannot connect to the SQL server when he tries. Requested someone reach out on Wednesday 5/8/2024.

[ISS Support Case] PLC Communication Error.

-No communication, No data being received and displayed. ----------------------------------------------------------- -PLC was in programming mode, after a fault in the power. This was corrected and the system (Intouch HMI) now showed the proper data coming in and displayed correctly.

[ISS Support Case] Failure to Write to Tag Topserver

This is a brand-new tag/attribute. It represents a command to tell a GE 800 (Commend Intercom System) to dial and connect a remote intercom station to a master station. The GE 800 takes care of the leg work of the connection but listens for the commands. The GE 800 has a proprietary protocol call ComADAPT which requires the user to purchase a separate software server (i.e. middleman software) called ComOPC which allows us to interface indirectly with the GE 800 with OPC UA. For us to communicate with the middleman software via OPC UA, we must use TOP Server since the built-in Application Server OPC DI object only supports OPC DA. Thus, we must use the suitelink object to communicate with TOP Server which communicates with ComOPC with OPC UA. I was able to send the command perfectly (the same item name) using a standalone OPC UA client like dOPC Explorer (OPC Free and Freeware Downloads from Kassl) and the TOP Server quick client too. That narrows down where the issue might be.

[ISS Support Case] Cannot open SMC or Connect to Galaxy

Client reached out because after a new install he was unable to create a galaxy or open the System Management Console. When trying to create a Galaxy there was an error message stating service cannot be started and referring to galaxymanager.cpp fault.

[ISS Support Case] Deployment not working

System is running slow. Original issue is the orange icon is slow Undeploy/redeployed and still taking a long time. Getting some request timeouts but deployments still seem to go through? Sent old school platform remover and will do this on one of the clients and will redeploy each object back out again.

[ISS Support Case] GR and other platforms does not start

Client was unable to access Aveva software and therefore could not start GR or any platforms.

[ISS Support Case] Platform failing to go On Scan

Client reached out due to platform initially failing to go On scan. After trying to redeploy platform received error that another platform was already deployed to the target node.

[ISS Support Case] Cannot Connect to Galaxy from remote IDE

Client reached out as he was receiving the following error message when trying to connect to Galaxy from remote IDE: "Cannot connect to Galaxy check logger for details."

[ISS Support Case] Compatibility Inquiry

Client reached out to inquire about whether Application Server 2020 R2 Sp1 is compatible with Windows 11.

[ISS Support Case] Application Server Download Request

SI reached out inquiring where to download Application Server 2023 R2 for client project.

[ISS Support Case] Error when loading cab file

New galaxy with a local historian. Trying to upload a cab file from a separate node an gives the following error: Unexpected failure (8000ffff) caught at line 1089 in CreateGalaxy.cpp Already made a ticket with AVEVA ticket number is listed below

[ISS Support Case] Communication is getting lost and requires a reboot to restore

Error InTouchViewAppRuntimePrimitive Retrieving the COM class factory for component with CLSID

[ISS Support Case] License issue on a VM clone

Created a VM clone of a computer with an active license, trying to get the license active on only the production machine.

[ISS Support Case] Can't change the license server

workstation is windows 10 WARNING: Server config file is not in proper format ERROR: Failed to update server name Set entries in ACL Error 1789: the trust relationship between this workstation and the primary domain failed

[ISS Support Case] Platform X exceeded maximum heartbeat timeout

1) Add the registry entry on all platforms [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ArchestrA\Framework\Nmx] "DisableSecureChannel"=dword:00000001 2) Reboot the servers

[ISS Support Case] Read only license not working

[ISS Support Case] Failure to Acquire License IDE

Client reached out as user was receiving failure to acquire error message when attempting to open IDE.

[ISS Support Case] Unexpected behavior from OMI dropdown

Trying to create custom navigation in OMI, they are trying to make a dropdown that selects a screen, but it's opening the screen in the wrong place. ------------------------------------------------------------- 6/13/2024: -Emailed client asking for Screenshots of the error they are encountering presently with their drop down box for multiple windows selections. -VT ----------------------------------------------------------------- 6/13/2024: -After reviewing the screenshots sent by the customer, this engagement seems to be more application/custom support than a break fix problem. -VT ----------------------------------------------------------------------- TEAMS MEETING at 3:30 P.M EST (6/13/2024). -VT

[ISS Support Case] changes made to template not taking and stopping from deploying

[ISS Support Case] Area Deployment Failure

Client reached out as when user is attempting to deploy an area to a target platform they are receiving a Platform communication error. "Undeploy failed. Platform communication failure."

[ISS Support Case] SQL Server

No SQL Server default instance not found: SQL is required for the products you selected, but a supported version of SQL Server was not found

[ISS Support Case] DI Connection Alarm

Client reached out looking for more information on DI connection alarm.

[ISS Support Case] Alarm issue

Alarms showing up locally but not on the remote platform.

[ISS Support Case] Changes to template object aren't propagating correctly

Template contains a reference that is not propagating down properly. They can fix it by manually adding _RB at the end of the reference but would have to do so many times as they create more instances which is supposed to be handled by templates. Until they manually update the reference they get a warning that the reference could not be resolved.

[ISS Support Case] ViewApp Communication Failure

Client reached out due to newly deployed ViewApp failing to communicate with driver/server. There is no activity in any of the OMI panes.

[ISS Support Case] Getting an error

Store/Forward failed to load file

[ISS Support Case] AOS Communication Issues Causing Unresponsive Workstations

I have been encountering a sporadic issue on the old System Platform system that is still in production. Started a couple of weeks ago. The workstations running the ViewApp will freeze and stop responding for random periods of time. Typically a failover of the AOS servers will resolve it but it is occurring on a regular basis. I have checked the network and have been unable to find anything that would cause the issue. The only thing I am finding in the logs is: "RemotePlatformResolver::OperationComplete - Send retry count for MxResolveOffPlatformResults message to requesterEngine g 1 p 16 e 32767"

[ISS Support Case] Object question

create an object template. Using archestra graphic? Want to link custom AUI? Trying to find information on it. using custom graphics. Using existing graphics. Custom Motor template. Where to tie AOI for the animation? 2023

[ISS Support Case] License not working

Not able to reach license activation anymore on older version.

[ISS Support Case] New Instances Show Comm Alarm Once Deployed

Aveva Application Server 2020 R2 SP1. The issue is with an object within our galaxy. Hello, We would like assistance with resolving a loss of comms alarm we have on a few objects that otherwise seem to be communicating perfectly. Can we set up a meeting for early next week to discuss the issue? Thank you

[ISS Support Case] Move Template under dervation Tree

User was attempting to move the base user defined object template to be a sub object of a user defined object.

[ISS Support Case] View app won't launch

Getting an error "hexadecimal value 0x1F, is an invalid character"

[ISS Support Case] Galaxy Creation Failure

Client reached out due to receiving the following error message when attempting to create a new Galaxy: "Failed to impersonate ArchestrA user. The logon attempt failed. This operation requires logon to succeed."

[ISS Support Case] Unable to access or start Alarm DB Logger

Requesting HF 3202978 as per AVEVA article 000042546

[ISS Support Case] Not able to create new galaxy from IDE

Sent over the platform killer to see if anything is lingering around. Removed some registry bits but some things still look like they are there. had snapped his entire VM and the machine names were still linked from a previous deployment/GR. Waiting to run platform killer. 7/10

[ISS Support Case] Hotfix Information Request

Client is attempting to import custom made objects from System integrator Galaxy. The objects can not be imported because of a version mismatch due to the install of Hotfix IMS1778500. The client would like to confirm which nodes to install the hotfix on before moving forward as they will need to install it to import these custom objects. We do not have a copy of the hotfix so I am reaching out to verify this information.

[ISS Support Case] Orange icon when deploying view app

Problems deploying intouch application. Error code 32 when deploying 2020 r2 sp1

[ISS Support Case] UDT tag coming back bad

UDT tag quality is 07:bad New PLC, all other tags are working PLC is on firmware 33.012

[ISS Support Case] Application Server Buffering Inquiry

Using buffering on some attributes in app server. Wants to know if they only need to use buffering with dmp3/if communication can break or is it used elsewhere. Using KEPWare (server side) DIO object to KEPWare PLC on the end is DNP3 (buffer data)

[ISS Support Case] Can't install system platform

Upgrading from 2014

[ISS Support Case] Application migration error

Migrate 2017u2 to 2023r2 alarm client failed to load query filter alarm client failed to load client mode SR 960358748 similar but different issue, required hotfix that doesn't apply here

[ISS Support Case] Cannot deploy/undeploy

-1 Engine, Redundant. -Tried to deploy, communication error. -Object state error. -Cannot deploy and undeployed. -Forced Engine stop. -Ran Engine on scan. -Rebooted redundant engines. -Was able to deploy.

[ISS Support Case] ABCIP not connecting

abcip not connecting with intouch MicroLogix 14000 mbtcp is connecting

[ISS Support Case] Can't open Platforms in System Platform 2023 R2 P01 IDE

Client reached out because they were unable to open Platforms in the IDE.

[ISS Support Case] Not seeing local platform

This is the GR node. Other platforms are deployed and in production.

[ISS Support Case] Reopen Investigation 86360 SR 960385379

I am testing SP2023 R2. My testing environment has two object servers, with redundant Appengines, and one historian. As part of testing, I am forcing AppEngines to failover and so far everything is OK. I am also making the servers reboot to watch the AppEngines failover. I've discovered when making the servers reboot which caused the appengines to failover, I am seeing warnings flood an event logger. These warnings appear nonstop and indicate some sort of a certificate problem (the certificate server is enabled) where the appengine is trying to connect with the historian.

[ISS Support Case] Changes aren't being deployed

[ISS Support Case] refresher on DB dump and DB load

[ISS Support Case] Cannot deploy to a new platform.

Error message: remote node user id/password does not match gr node. He says change network acct utility is using the same username and he set the passwod on the remote node. First time deploying to this platform. v2023

[ISS Support Case] OCMC Remove Platform from Workstation Not Working

I need to remove the platform off of a workstation but when I attempt through OMC, it will not remove. I know there used to be a Platform Removal tool but I am not sure if it would work for the newer software. I need some assistance getting this resolved.

[ISS Support Case] Primary OI fails to connect

Redundant OI Primary fails to connect MBTCP Was previously working, noticed last week Already tried redeploying everything

[ISS Support Case] Hotfix Included in Patch information Request

Client reached out to inquire about whether Hotfixes 3342967 3371452 are included in 2023 R2 Patch 1.

[ISS Support Case] OPCUA Connection To Emerson IO Module Not Working

Assistance Setting up OPCUA communications to an Emerson I/O Link module - version identify - 2023 CDP 7.4.0

[ISS Support Case] Can't add themselves to a user group

Trying to add themself to the local user group getting the message "failed to list the domain"

[ISS Support Case] Retentive file versions don't match

They had a plant down over night, got it back running but they still don't have redundancy and they want to avoid another outage. Had some license issues they believe to be unrelated.

[ISS Support Case] Cannot log in after patching

From the user: "We are now having an issue with a Visualization. We have a Login screen that is redirected via IOSetRemoteReferences that is not connecting to the Objects that are clearly deployed and referenced. See screen shots and logger messages. This worked without issue before Patch01. This issue is affecting production because technician cannot login." All Archestra graphics were failing to resolve references and prompting the following error each time a user interacted with an Archestra graphic in runtime: "Exception caught in IJupiterGraphicManagerBase.Startup method. Message : Method not found: 'Boolean UDT.Model.UDTExtensions.IsUDTReference(System.String, Boolean)'."

[ISS Support Case] Upgrade Information Request

Client reached out as he was upgrading Application Server 2017 Update 2 to Windows 11.

[ISS Support Case] Deployment Failure

Client reached out because after making configuration changes to multiple objects she had pending changes on objects in Galaxy. When trying to deploy the objects user was receiving engine communication failure message. This is a single node environment.

[ISS Support Case] Communication Issue with Galaxy and AOS

This is affecting OIABCIP and DASABTCP. They lost power and rebooted and now no data is coming in. Everything looks fine on the plc. We can ping plc fine. Communication goes through the galaxy. We tried redeploying a DDESL and problems persist. Nothing shows up in diagnostics. This is going to historian which looks fine in Status. He has rebooted the GR. ------

[ISS Support Case] Platform Will Not Go On Scan - Failed To Load Security Schema From User Profile Data

Unable to Get platform on Scan Ran CNA OSConfig Utility Reboot Restarted Boot Strap Invalid HResult failed to security Schema Profile Data

[ISS Support Case] Create new galaxy Error: Failed to connect to the GR node...has platform deployed from another GR node

He clicks new galaxy, galaxy type is blank and gets message: failed to connect to GR node. It says there is a platform deployed already. He recently installed p01 on 2020 r2. SMC: Failed to connect to the GR node: NEWNODENAME. The node: OLDNODENAME cannot be used as GR node since it has platform deployed from another GR node

[ISS Support Case] Deployed Attributes Randomly In Consistent or Stuck In Initializing

On a new installation, trying to connect OPCUA to an OPC server, can connect through the OCMC but can't reference the tags through the IDE tried and failed to establish connection through wwclient though they do have connection through a separate app they have (I forget what it was, and it's possible the wwclient was configured incorrectly) Can get tags on OPC server - Not Consistent Goes to deploy object with reference Some of the attributes stuck in initializing state has two AOS running as redundant pair testing purposes Appengine on the platform Cascaded to a multiple issue. Tried to updated CDP on GR not sure what happened Applied update when to look at system no progress bar like the installation failed. Tried to install again

[ISS Support Case] Singular ViewApp Delay in Communication\Initialization

Client reached out due to one of three ViewApps both initializing and updating with data slowly. ViewApp when first launched takes 40 seconds for the graphics to begin to initialize. Each graphic is loaded one by one takes an additional 15 seconds. Client is using Gateway and MBTCP OI servers with around 500 tags.

[ISS Support Case] .net runtime 6 error during system platform install

Installing Intouch v2023 sp2. Gets message about installing .net runtime 6. Windows 11

[ISS Support Case] ABCIP is slow

[ISS Support Case] OI Server Communication Failure

Client reached out due to all objects in Galaxy not showing communication. When viewing OI servers all showed as activated, but communication was failing in HMI's. Object viewer would freeze when trying to view any object.

[ISS Support Case] Restore Galaxy from Backup CAB

Tried updating the CDP and things stopped working, suspect corrupted install. Unable to restore via galaxy database manager.

[ISS Support Case] Application Server 2023 R2 Patch 1 Install

Client was unable to proceed with installation and receiving message about advising to stop aaEngine.exe.

[ISS Support Case] OPC Attributes Auto bind Issue $Analog or $Discrete objects

Aveva system platform tags are having difficulty communicating to source OPC tags when using the autobinding feature.

[ISS Support Case] License Cannot Be acquired after Upgrade

-License cannot be acquired. -License is active. -2023 R2. -License is a 2023 R2. -License Manager 4.0.1. -Re-Run of Configurator. No SMS. Sync. -Was able to open the IDE.

[ISS Support Case] OPCUA Communication Failure

Client has multiple tags in the same device group two of them show good quality data and communication while the other shows bad data quality and configuration. When using WWclient it shows bad configuration error for connection. When viewing tags in OPC Quick client on OPC server they all show good communications. Client is using auto binding for tags.

[ISS Support Case] Help with setup on a testing environment

New installation for a testing environment. Needs help setting up a node to deploy to. Have a vm installed, can simulate a runtime. Setting up a separate PC (managed standalone). Not sure if I need a license or point to license server on my VM. Hierarchy in IDE, do I need a platform, view engine and view app? Licensing Topology - do I license locally or point to my VM

[ISS Support Case] Can Secured - Verified Writes Pop Up Fields Be Programmatically Populated

I have a few questions about configuring users for secured and verified writes, and if there is any way to customize the pop up login screens. Not urgent, but would like to schedule a time to investigate. have some questions about verified writes. When trying to toggle a bit set up as a verified write, the following log in pop up appears. I have two questions about this. 1. Is it possible to set this up so the current user does not have to enter their password again? 2. Can the pop up be modified to automatically populate the Domain field of the verifying user (the bottom sign in)?

[ISS Support Case] HMI application Looses Communication On GR shutdown

So I was able to get the application deployed and I can launch the HMI application, but it loses comms if I shut down my AVEVA galaxy VM

[ISS Support Case] Object Not Processed Deployment Issue Undetermined

Uninstalled anything Couldn't find User Groups Redownloaded Extracted Getting deployment problems - several undetermined issues App Engine and DDESLC getting stuck

[ISS Support Case] Unable To Check In An Object

I can't check in an object. It won't allow me to override the checkout or undo the checkout either.

[ISS Support Case] Unable to undeploy Getting General Deployment Failure

Encountering a General Deployment Failure

[ISS Support Case] What are the System Requirements for 2023 R2

What are the System Requirements for 2023 R2. If you can pull that information quickly great if not, I'll find it later.

[ISS Support Case] AVEVA OMI application data display issue Undetermined

Direct email. We are having issues with tags updating in OMI. When we deploy, the values display NaN initially and populates when the value changes coming from the sensors. This may take several minutes for al of the values to appear. This is after about 5 minutes. Do you know what we can do to help alleviate this?

[ISS Support Case] Field Attribute Showing NAN Other Tags Working

Has a field attribute not displaying data for a specific tag in an object while other tags are working in that object

[ISS Support Case] App Engine IG Script Execution Documentation

I need to find AVEVA documentation about Graphics Scripts on Objects being executed by the Engine, not Intouch

[ISS Support Case] Seeking Scripting Documentation Articulating IG & Engine Script Execution

I am looking for the documentation that shows where Aveva Archestra Symbols execute on the Object and Engine and not on the InTouch Application to explain to a customer how scripting in a symbol works

[ISS Support Case] Cannot Undeploy Platform

Client reached out as they were trying to undeploy a platform from a target node in order to migrate the Galaxy. Client attempted to shut down target node and undeploy platform unsuccessfully.

[ISS Support Case] High Ram Usage/Memory Leak

Ram usage increases over time to the point of 100% usage. A re-boot solves the issue temporarily.

[ISS Support Case] SP2023 Remote node deployment fails HRESULT = 800706ba

Having issues with System Platform 2023 remote node deployment. Attempting to deploy a remote Application Object Server (App Engine) but can't get the Platform object to deploy. Upon deploy attempt, a trace on DcomInterfaceAccess shows a successful ping, but then exists with No COSERVERINFO received from client. Then deployment fails with an HRESULT = 800706ba. Log file from SMC is attached.

[ISS Support Case] Deployed Changes Not Displaying in Thin Client Sessions

Made a couple changes to a view app template pushed it out When I pulled up the console app everything is fine the folks on site updated the remote instances and the application did not reflect the changes that were made. All RDS instances are pointing to the same view app Version 2017 U3 SP1 P01 (may or may not have the patch) Server 2016 Suspect its something in the local files for each user blocking the update. - going to try logging in to a RDS session. They have 5 thin clients serving up alarms None of the 5 client sessions took the changes apps been updated bounced the thin client made it log in again No change

[ISS Support Case] Values on IO tags changed to the previous value

We have IO Tags that are modified in runtime and without any reason this values changed to the previous values after some seconds. Please see the Picture attached

[ISS Support Case] Target Platform is already owned by another Galaxy

Repurposed workstation can not be deployed to.

[ISS Support Case] Losing Trend Data During Engine Failover

Losing trend data due to a failover

[ISS Support Case] Wonderware System Platform 2017

I am trying to restore a galaxy using Wonderware System Platform 2017 IDE and am getting an error that the backup was created using a newer version of SQL (Version 13) . I have version 13 installed on my system. How do I make the IDE direct to the newer SQL version while restoring

[ISS Support Case] RDI object errored post power outage gets "Operational error: Conversion is not supported"

The server had a power outage and the customer lost ststus of the equipment. In the object viewer he RDI object showed a yellow square. and the connection status said disconnected. the RDI objects have a script to automatically reconnect. Tried restarting the corresponding engine, but didn't worked. Redeployed the RDI objects fixed the issue. Any idea what could caused the issue? Please advise. Download from the link below screen shots and the log file.

[ISS Support Case] Enabling Flex Mode with License Mode Options

We purchased Flex licensing -downloaded dev license and activated In configurator there is a License Mode that says enable Flex Mode and there are two options System Platform Supervisory and System Platform Enterprise. Do i have to enable flex mode and what is the difference between Enterprise vs Supervisory (which one should I choose)

[ISS Support Case] Modbus Register (5digit 3X ) Not Working As Expected

Adding an ABB flow meter in the field connected to the network using MBTCP sure the port is open set up a sys status tag showing good Question in the register need to poll a 5digit 3X floating (any issue with pulling a 3X register) Not using a modbus bridge using CDP

[ISS Support Case] General deployment failure

migrating from 2014 to 2020 2014 to 2017 migrated and was fine migrate to 2020 and try

[ISS Support Case] Installation Issue License Agreement Blank

Trying to install the product and it can not see the license agreement.

[ISS Support Case] Writing From One Communication Object to another

Had two OPC objects set up and working in the IDE trying to share / update data between two PLCs.

[ISS Support Case] Setting up and deploying a GR

Uses the IDE for InTouch application management. No deploying required InTouch uses NAD. Un familiar with the process.

[ISS Support Case] Unable to Deploy or Undeploy

Failed to set the target object offscan, write access denied

[ISS Support Case] 2023 can't view or edit window

[ISS Support Case] How to create a new line in a tooltip?

The client wants multiple lines to show up inside of the tooltip each on its own line

[ISS Support Case] Unable to deploy

Getting the Remote Node's UserID and password do not match.

[ISS Support Case] Connection to the service has not been established

Backed up a application server .cab file trying to open it on my VM. Does everything correct migrates and when he tries to open gets. Connection to the service has not been established. Server 2012 R2 had an older version of system platform in place upgrade SMC Log viewer:

[ISS Support Case] JUst upgraded 2020 r2 sp1 p01

can make and changes doesn't run as welll o gr as it does on hmi P01

[ISS Support Case] Combine Output Totals Into a Single Display

Attempting to combine two device registers to display the total in a display field

[ISS Support Case] Unable to Control a Graphic Interface

A specific group of users are unable to control a graphical interface belonging to a particular area's access group

[ISS Support Case] Deployment Issue

Checkpointers seemed to be off. Seeing DCOM errors

[ISS Support Case] Permission new galaxy

StertMsSQL access denied

[ISS Support Case] Deploying to a new platform fails

Gets message: Failed to get bootstrap version.

[ISS Support Case] Deploying taking over 20 hours - Orange Icon

Deployment issue with InTouch view app, been deploying for over 20 hours. It says its syncing. No messages in SMC. The GR is in the cloud and the node is in Texas

[ISS Support Case] Cannot migrate cab on new GR

Opening cabon a new GR. Cab is 20.01, installing on 20.02. He tries to migrate and it gets to 80% complete and it gets stuck on derived objects. Cab was created on a system with SQL 2019 and they installed same version on new GR.

[ISS Support Case] IDE Not Opening Objects

We have a galaxy machine with IDE. We have restored the galaxy with no errors and can see the galaxy objects in the tree view. When we click on any object in the tree view, we are unable to view its settings in the IDE. The object appears to open (red check mark on object) and then a dialog flashes and then the check mark goes away, the object editor panel does not open on the IDE right hand side. This appears to be true for any object, platform, engine, user defined.

[ISS Support Case] Platform cannot deploy

8/2/2023: -Redundant alarm servers in each 3 areas. -Deploy to one alarm server, Orange Square. -Undeployed all the way to the engine. (did use Sys. platform remover).

[ISS Support Case] License Could Not Be Acquired When Launching IDE

Activated a DEMO license and it's not being picked up when the IDE is launched. Getting near crunch time and need to get this running to avoid plant down scenario.

[ISS Support Case] System Platform Security Configuration Error EditorHandlerGuid

When trying to configure the security in the galaxy the attached message appears when selecting the security groups tab. Security groups and roles are missing from the configuration applet, only newly added groups and roles are displayed.

[ISS Support Case] Unable to import customer's galaxy in test environment

Unable to restore client's galaxy

[ISS Support Case] Unable to Deploy

Platform cannot be deployed while the GR platform is not started

[ISS Support Case] EcoStruxure Control Expert PLC Modules Graphic for Archestra Graphics

The PLC status for this project has extensive use (58 PLCs) in all the plant control panels, and they will be displayed on the SCADA in the touch Managed Application. We are using Archestra graphics and would like to use the Schneider Ecoxtrructure PLC graphics to display the status of the PLC. Since the Modules are numbered in a different order because of their position in the rack, we need to get a PNG image of the rack to show the device and add the status on top of it. How can I export the graphic from Control Expert and use it in Archestra (No image)? Does Aveva has a library for that in Wonderware? Do you have any suggestions? Thank you

[ISS Support Case] Deployment issues

Upgraded .net framework from v5 to v6. D003 and D002 lost communication. Wonderware - 2020 r2 v ------------- Deployment issue - D003

[ISS Support Case] Alarm query is blank

GR - cannot see alarms. Alarm query is blank, says 0% complete. 20.1.100 2020r2sp1

[ISS Support Case] Lost communication to one tag

One tag in a galaxy stopped providing data to application SMC logged the message "sets are not allowed on a quarantined object"

[ISS Support Case] Getting errors and warnings with validation issues.

He originally saw problems on a template object saying it didn't have scripts\ graphics etc that belonged to the objects. After validating the template object cleared the errors but the child objects still have them.

[ISS Support Case] Deployment Issue

Firewall changes were made. Unable to copy file repository error.

[ISS Support Case] Failed to deploy

completely undeployed due to intermitted communication and after the win platform is failing to deploy.

[ISS Support Case] Deployment of derived templates and instances in graphics with OMI App

Utilizing the AVEVA Asset Library we have some confusion with mapping to the various instances of a particular instance of an object. We've got several people looking at it and our experience isn't allowing us to see the path.

[ISS Support Case] Bootstrap failed message after upgrading .net

>Net upgrade fromv5 to v6. Bootstrap failed message. 20.1.000

[ISS Support Case] Symbol editor is not opening

WWPackageServer Component: Failed to Deploy code modules object .80004005.

[ISS Support Case] Unable to deploy View application

Unable to deploy View application. -Was adding new conveyor to startup, they are not on deployed, so if they go to run them, they will not be able to.

[ISS Support Case] License Transfer

I want to transfer the all the licenses related to the Aveva System Platform from an existing server to a new server. Please let me know the procedure for the same.

[ISS Support Case] SQL Server instalation

After attempting to restore a backup application the error display states that the sql DB needs to at least be 2015 to restore back up.

[ISS Support Case] High CPU usage after installing CDP 2023

Engines seem to be high. Getting some errors from event viewer on unexpected shutdown of gateway.. May or may not be related. Hovering around 80-90% after upgrade. Was originally 20-25%. Screenshots of task manager in box.

[ISS Support Case] Unable to deploy

Asb related messages Domain environment Bootstrap error. checked dcom FIPS disabled. Portal scan is all green

[ISS Support Case] OI Communication

Lost communication after deploying platform hosting redundant engine but please confirm if it was on platform deploy, or engine deploy (we have redundant engines not redundant platforms -------called back in, still having issues---------- Problem started last week. This is a new system.

[ISS Support Case] Trend not pulling Data For a Particular Site

Issue first observed probably been that way since it was set up. Site is about 6 months old (never validated). Original would pull up the trend client not trend Error message can not find the .aa trend file (newest message) after changing scripting Can open manually in trend client.

[ISS Support Case] OI gateway communication failure

PLC Semmens 300 and 400 firmware:? Cant pull data from 5 processers through OPC scout

[ISS Support Case] Cannot Open the IDE

GR already deployed to this, has been working for years. -Make's changes every 3 months, have not had issue's. -Cannot Open the IDE. -Connection to the Service has not been established.

[ISS Support Case] AOS/DAS never sends Store and forward block

2020 R2 SP1 P01. system running fine since p01 applied in may 2023. rebooted historian today (15 minute outage). AOS server went into store and forward. after historian back online, all AOS servers came out of store and forward. you can see in the smc when each one transitioned. but blocks are never sent. trends show flat line during this time. I see the A000 folder and files and log folder with todays date and time. lok files show a july date.

[ISS Support Case] OI Communication Failure

OI Communication failed to receive incoming value from the plc.

[ISS Support Case] failure to deploy, communication error

[ISS Support Case] Deployment Error

Deployment error after upgrading PCs to SP2023 P03 win10 and Server 2016.

[ISS Support Case] Viewapps displaying wrong/incorrect data

[ISS Support Case] BLANK EULA

[ISS Support Case] Check-In error's.

Object unable to Check-in. -Derived Object came from "nowhere" and unable to delete due to the "object is already in use".

[ISS Support Case] General Deployment Error.

Migrated Galaxy. -Trying to Deploy GR node, Say's it's already been deployed. -General Deployment error.

[ISS Support Case] Editing application information

Wants to rename the instances and its grayed out.

[ISS Support Case] Suitelink error

Customer what to know some of the reasons behind a Suitelink error displaying in the log.

[ISS Support Case] InTouch application is not updating

Customer has a development node that he is making changes to an in touch application, exporting that application transferring it to a NAS drive copying the application to the same path as an existing in touch application, thats running on a remote note, renaming the old application and naming the new application, the same name as the old application and launching the InTouch application. The application is not reflecting the changes made on the development note. This sounds like there may be an issue with the process hes using to back up the application on the NAS and that in touch isnt fully getting the new back up with the changes made on the development note I spoke with the customer and asked is the remote note not set up to receive the updates from the development note automatically he said no that that is not something theyre interested in doing. I recommended trying to place the old application in a new folder removing the path thats in the InTouch, application manager, and browsing for the new application with the development updates to see if those changes are reflected, when launching the application. The changes did not display. I requested a screen recording of the process hes taking and Ill be checking to see if this is way is supported by Aveva

[ISS Support Case] Failure to Connect to GR Node.

Un-blocked Zip before Extracting. -Put galaxy Repository on different machine. -Failed to Connect to GR node "development" due to Platform being deployed from another Node. -initialize ping has failed. -Connect to GR failed to connect to GR repository.

[ISS Support Case] Bootstrap interface Failure.

-Failed to Create an interface for the version information from bootstrap.

[ISS Support Case] Platform Already Deployed to the Node.

-Failed to Deploy......Platform Already deployed to the node.

[ISS Support Case] GR Node Currently Deployed, cannot Deploy Object.

-Cannot deploy object in Galaxy, GR Node currently has.....Deployed.

[ISS Support Case] Viewapp crashing

Sending over pictures as we cannot do a remote session.

[ISS Support Case] ABTCP Version Question.

Wanting to Run an allen-Bradley. -Needing the information on compatibility between OI-Core and CDP.

[ISS Support Case] Unable to deploy ViewApp

It is getting stuck on an orange icon

[ISS Support Case] Missing Archestra Graphics during deploy

Replacing a damaged HMI, and can deploy the platform and view engine and InTouch (Hybrid, managed app). However, while all of the InTouch built-in graphics and field devices work just fine, the Archestra graphics didnt come over at all. They are there, and if I open WindowMaker on the GR and put the same HMI into runtime there, the complete HMI is available. On this new replacement box, NO archestra graphics at all. Don't see what I'm missing.

[ISS Support Case] Credential error when trying to view alarms

[ISS Support Case] Engine, Platform redundancy error.

Windows 10 where the object. -Primary is not ready for synchronization. -Failed to Create Bootstrap. -Cannot undeploy or deploy primary engine. -target Object is already deployed.

[ISS Support Case] Watchdog service fails to start

We have a customer that has a computer with the Wonderware OS 2012 running Intouch v7 Objective is to upgrading to Windows 10 Initially was told to use 2014 - spent quite a bit of time with TS and AE in a previous case. Ultimately was told to uninstall 2014 and install 2023. Yesterday was sent 2 links SP 2023 and a SP... I got software installed on my working machine. Machine we are trying to replace (worked on wonderware 8 years ago) . Trying to install Gets Watchdog service fails to start.

[ISS Support Case] watchdog error when installing sys plat 2023

[ISS Support Case] Unable to deploy after migration.

-Unable to deploy anything after Migrating from 2017. -

[ISS Support Case] MES 2017 to 2020 Migration Errors

Successfully got galaxy and MES migrated from 2014R2SP1P02 to 2017U3 on an AVEVA Integration Studio intermediate image. No warning or errors. Then tried to create a CAB file from that galaxy and bring into 2020R2 (yuck-no go, still hundreds of errors) Then tried to export all of the objects and graphics that are needed and then create a clean image import 3 sLIB files o aaFactMES.aaSLIB o aaMES.aaSLIB o FactMES.Controls.Utilization.aaSLIB Then import the graphics (including MES DT and button bar controls from the 2017 U3 objects) Then import the bulk of the objects last This process produces the least amount of errors, but still produces them. Some questions: 1. Should I get new sLIB files instead of bringing the ones over from 2017? a. If so, where do I get them? 2. Same questions as above with the MES graphics a. The MES component graphics seem to be problematic b. Should I replace the graphics in 2017 intermediate with new MES graphics? c. When I bring the exported graphic objects into the new 2020R2 galaxy, there are multiple errors and the eventual objects are blank (no graphics) 3. Then when I bring in the big object import, it has problems with the missing graphics from step 2 Going to try a clean, new galaxy this morning and then wait to do step 1 until we communicate further. Do I need to send you a copy of the errors from the first time? What to do next MES database updated successfully, building a galaxy import linking objects On the initial upgrade from 2014 R2 SP1 - 2017 UN . - Graphics - Symbols Exported - Objects Instances as an All Object Export Following the same process with 2017 - 2020

[ISS Support Case] Bootstrap errors coming in

Possibly related to DCOM

[ISS Support Case] Unable to Open IDE

When trying to launch IDE, the splash screen doesnt appear and the SMC throws the message "Failed to resolve the assembly Archestra.CommonUI. Themecolor"

[ISS Support Case] Using Assign objects in the IDE menu hangs for a few mins

Client has asked to reopen case 83254.

[ISS Support Case] Identifying an application In a Restored Galaxy

New to the product working with Wonderware IDE Managed application 2014 R2 SP1 P02 Existing system, someone else configured and deployed. Project is to take over and implement 2023. Trying to export the existing application encountering an issue not sure where to look / identify the application. installed 2023 - Had a back up of 2014 R2 SP1 P02 - Migrated the galaxy (seemed to go well) Only seeing the demo applications in Window Maker not the managed app. Stuck in a partial deployment state.

[ISS Support Case] System Platform CDIVersion 6100.0474.9697.1 Needs HF IMS1442215

Im trying to track down what exact version of System Platform I need to install to open a galaxy. Upgrading the galaxy is not an option, I need to import the objects back into the existing galaxy. This is the CdiVersion="6100.0474.9697.1" I get from the __GalaxyInfo.txt file in the .cab backup. Im assuming its some sort of HotFix applied to 2020 R2 P01 (20.1.001) with CdiVersion=6100.474.9573.1 I found some articles in the knowledge base about potential hot fixes, but I cant find anywhere to download them. Doc Id: FAQ000021671 Doc Id: TN000033992 Can you help me figure out what Im missing?

[ISS Support Case] How to find a reference string in a galaxy

2014 R2 SP1 P02 - something is referencing me.faceplate. Not sure where that is generating from.

[ISS Support Case] Unable to access galaxy after Microsoft update

After Microsoft mandatory update . Cant access galaxy in my test image. Tried running network utility, applying patch 01 to 2020 R2 SP1, dcom fix. Error messages: StartMSSQLServer::StartService() - Access is denied., ArchstraUser does not have required permissions Sql service could not be started.

[ISS Support Case] Deployed Changes To A Managed Application Are Not Displayed

Intouch view app graphic not showing recent updates. Application Type Managed changes are deployed typically see a pop up to accept changes

[ISS Support Case] IDE prompts for password

[ISS Support Case] Unable to Open IDE

IDE doesnt open due to license restriction

[ISS Support Case] IO Object showing as unassigned

Exporting object when IDE locked at 60% closed out IDE with task manage and IDE crashed. created new galaxy but tags are showing as unassigned. Restored galaxy to a point before crashed. IO objects are showing up as unassigned though they are actually assigned Errors:

[ISS Support Case] Can you mix Archestra Graphics With Galaxy References And Tag Based InTouch

Direct email: Can I use system platform symbols and regular standalone InTouch symbols in the Same application? 2014 R2 SP1 P02

[ISS Support Case] Unable to open some screens after login

We are migrating our system from an older version of Wonderware to the newest version of AVEVA. So far everything has been pretty straight forward, however we're realizing some screens have buttons that aren't working. We were hoping to get some insight on this issue if possible.

[ISS Support Case] Log Flags For Troubleshooting App Engine Redundancy

What log flags should be enabled to troubleshoot App Engine Redundancy

[ISS Support Case] Log Viewer Stopped

[ISS Support Case] Deployed object stuck at 6%

Got a pump trying to deploy and it's stuck in deploy. stuck at 6 percent. 30 minutes in this state.

[ISS Support Case] Navigation objects and redundant app engine Deployment Issues

The redundant partner engine is currently deployed but not ready to synchronize data When trying to deploy those screens, we got an error stating that the host was not deployed

[ISS Support Case] New Panel PC wont deploy

invalid credentials

[ISS Support Case] Unable to Deploy VIewapp

Deployment fails with the following message "There are instances not selected for redeploy for which the instance is a host"

[ISS Support Case] Getting 'failed to restore data base' when restoring a Galaxy

originally 2014 system using intermediary migrations. Took it from 2014 - 2014 R2 SP1 P02 then 2017 and now during the 2017 - 2020 upgrade it's consistently failing

[ISS Support Case] Windows 11 Compatibility Question

Need to know if 2014 R2 is compatible with Windows 11. Have like 50 machines they are upgrading and leadership needs to know how to approach this.

[ISS Support Case] Installation Issue License Agreement Blank

Quick question trying to get cordis to deploy historian client sent system platform folder... It folk is trying install and the agreement is blank...

[ISS Support Case] Deploy error

Made change to an object that was deployed. Attempted to deploy changes. Got error. Error: Failed to deploy XXXXX : this object (id = 239) will not be deployed because its run-time component is not registered. Then tried to delete original and replace with new instance, same error. Then tried to export template with new name, import, build new instance from that and deploy, same error. Then tried to have another user deploy instance (thought it might be my session), same error. Out of ideas to try.

[ISS Support Case] Historizing Data Collected From SQL Server

We are trying to connect a SQL database to AVEVA system platform. We are using the IDE to try and collect information from new lines. We have an object with a script, accessing a 3rd party collection and are trying to historize that information in AVEVA (Historian). Ultimately a script will be defined but the immediate objective is to trigger this process manually from object viewer, seeking assistance on identifying which attributes need to be triggered. (3rd party collection is called Monnit which is a basic SQL database )

[ISS Support Case] Client permission

Can you send us a document that explains the Client Permission Requirements for Users on a Windows 10 operating system. We have been having issues with setting this up and when we installed a Server operating system the problem went away. We would prefer to use the Windows 10 machine but need to understand the configuration requirements.

[ISS Support Case] Platforms stuck connected but in store forward

After a historian reboot, many platforms will not come out of store forward. the connected is off then back on when historian reboot is complete but stuck in store forward. two ways to clear - reboot the client. or browse to client via SMC and take platform off scan and put back on scan. toggling the connect statecmd nor toggling scanscate command will clear issue.

[ISS Support Case] GR node schema version is greater than the client

The gr node schema version is greater than client connect to galaxy will not be sucessful

[ISS Support Case] Can't force failover to backup

2014r2

[ISS Support Case] Stuck Template CheckIn

When checking in a template with derived objects, IDE just locks up at the progress bar and never completes the check in. We have to kill the session in task manager and then reboot the GR node to recover. Sometime can get the template to check in by checking in a template above the problem one. Doesn't happen 100% of the time, but enough that it is an issue (maybe 25% of the time).

[ISS Support Case] System Platform Hourly Emails Stopped Working Suddenly

Has system platform configured for emails to be sent every hour. This has been working for the past 5 years but they aren't going out or they will sporadically work with no indication in the logs what could be wrong. (using small network SMTP mail) Stopped right before the break, the last successful email was sent on 12/22 3:30 PM. IT pushed out some patches 12/30 -12/31 (KB5021233 KB502872) along with a Servicing Stack 10.0.19041.1737

[ISS Support Case] License Agreement Is Blank New Install 2023

Server 2022, get to the license agreement but is unable to accept, it is blank.

[ISS Support Case] Unable to Deploy

Trying to deploy to 3 different nodes and receiving multiple failures ---------- SMS errors, remote node was not pointing to sms server. ------ Now platform deploys but then fails and we cannot undeploy. Sent platform remover 2016. --------- We remove platform and now get general deployment failed. Looking at log viewer and it is trying to deploy to a directory in the D: but that is the virtual cd drive the install disc was mounted to. ------ Will have user uninstall and then install via zip file im sending him.

[ISS Support Case] Getting Bad Quality in an Object Troubleshooting ABCIP

Created an object in app server and cannot get a good quality read on it. wwClient tried to validate items but adds and item still gets bad quality End device ControlLogix PLC (some tags are working) Tags were previously working / existing system. Work was done on the PLC and then this issue surfaced all point are discrete deployed DDESLC CORE G-2.1 v5.1.0 ABCIP G-2.0 v7

[ISS Support Case] Unable to Connect to IDE

Launching IDE produces "Unable to connect to galaxy, see logger for details message

[ISS Support Case] Deployment timed out

Customer made changes to INtouch application and the deployment timed out. Got an orange icon on view app. can not create new instance

[ISS Support Case] Plant PC Comms Issues

Communications issue symptom red x. Also Orange icon stuck and not resolving.

[ISS Support Case] Remote IDE connection Issue

A system was rebooted and 3 patches were applied, after which remote IDE connection stopped working. The patches were removed, did an uninstall / reinstall (no bat or uninstall TN) but the issue persists. Remote IDE Windows 10 GR server 2019 LS 3.7.000 2020 R2 P01 Integrator has admin access but won't be here until the 1st of next month. wants to gather information in preparation.

[ISS Support Case] Shelved Alarms are Missing From an Alarm Banner

Shelved number in the alarm banner display count doesnt match the shelved number showing in the top of the banner

[ISS Support Case] Request for HF-IMS1862162

Would like some kind of official explanation of why IMS 1864791 hot fix failed and why HF-IMS1862162 will fix it if possible. I wont wait for the next failure .. if they have a fix with confidence, Ill apply/test it. Unfortunately upgrading the software to P01 is not an option.

[ISS Support Case] Seeking Information on System Management Server

In a previous case SMS had a performance impact causing updates in the view to stutter. The issue was resolved by disabling SMS. Requested Additional Information regarding this feature.

[ISS Support Case] Cannot create new galaxy SP 2023

2023 - trying to open a galaxy. Getting error messages. Unable to connect to galaxy, Flex feature is unlicensed. windows 2019

[ISS Support Case] How to Activated License

Not able to get a license through our license server. LM 3.5.1 Trying to do development Trying to set up (new to activated licensing) PG County

[ISS Support Case] Restored Galaxy Deploy Fails : Cannot deploy Galaxy node. Please configure this platform to use machine name

We migrated a backup galaxy from our previous system. Loaded and migrated it onto the Aveva version 23 software we have. Everything works fine until we submit for deploy. We get a "Cannot deploy Galaxy node. Please configure this platform to use machine name """""".

[ISS Support Case] DI object Scaling Issue for Wago 750 PLC

Using an old version of WSP 2014 R2 SP1 P02 Trying to read a floating point number out of a Wago PLC 750-8212. 03.04.10 (16) Using DI and RDI objects created attribute. Appears to read a value and is correct but it's off a little. Using Modscan for validation and it matches what's in the PLC seeing 83.04 vs 83.16 Not a consistent offset but the issue scales, as the value increases offset increases.

[ISS Support Case] Application Manager - all apps are missing

Issues in application mgr, new intouch apps are not appearing.

[ISS Support Case] 2023 installation issue with license agreement

2023 - win 10

[ISS Support Case] Application server SMC not populating domain

We're installing AVEVA and have come to the application server portion. We configured the galaxy and sql server. Deployed the galaxy, then installed AVEVA on the application server. When we drill down into the log viewer in SMC, the domain we created isn't populating.

[ISS Support Case] Not able to create galaxy

Getting Permission denied in database on master.

[ISS Support Case] Managed application deploy question.

Can't undeploy because it can't find the repository file. Can't find the file repository

[ISS Support Case] IDE error - the connection to the service has not been established

2017 sp1 U3 P01 Change network acct is aagalaxy owner - installation media is not blocked - unable to run repair, it errors out - can create a new galaxy but cannot open it - caller will do uninstall/reinstall -----------------Errors---------------- Unhandled exception has been detected. System.NullReferenceException: Object reference not set to an instance of an object. at Asb.Services.Core.AsbProcessHost.RegisterToDiscoveryService(Object sender) at System.Threading.TimerQueueTimer.CallCallbackInContext(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id) Unhandled exception in Discovery service. Service will be automatically restarted. System.UnauthorizedAccessException: Access to the path is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.Threading.EventWaitHandle.OpenExistingWorker(String name, EventWaitHandleRights rights, EventWaitHandle& result) at Asb.Services.Core.ServiceSignalListener.get_WaitHandles() at Asb.Discovery.DiscoveryServiceHost.WaitForShutdown() at Asb.Discovery.Host.Program.Main(String[] args) BrowseAutoConnect::Browse ConnectProxy :: Connection failed :: Connect found no endpoints for contract IBrowseV4 with access name domainname/test5

[ISS Support Case] Cannot connect to galaxy - Error encountered while impersonating ArchestrA user

Starting up IDE for first time after installation on new server. When opening, get Unable to connect to Galaxy, check logger. Logger says Error encountered while impersonating ArchestrA user: The operation completed successfully.

[ISS Support Case] Installation questions

Setting up SMS. Stand alone nodes.

[ISS Support Case] Attribute Conversion Process Breaks Linked Graphics / Content

Direct Email: Im trying to clean it up with minimal success. Attribute conversion resulted in messages about missing references. Cant find them Everyone I fix takes like 4 hours. Seems like it's really really slow.

[ISS Support Case] Target Platform is already owned by another Galaxy

[ISS Support Case] AOS Servers sending DNS requests in static IP environment

One of our WW App Servers is sending out DNS requests to the domain controller, which is alarming our security team because nothing other than the domain controllers uses hostnames.

[ISS Support Case] Unable to deploy

Gets a message regarding the user name and password. Version = 2014 R2 SP1 Patch 2

[ISS Support Case] ViewApp, Stuck in Syncing State.

7/3/2023: -ViewApp not deploying. -Has been deploying, previously. -Syncing state. -Installed Framework 3.5, On Target node.

[ISS Support Case] SP2023 Demo License Request

I need a demo license for SP2023, the non-Enterprise version. Thanks.

[ISS Support Case] Software error

Offscan objects error.

[ISS Support Case] Not able to import application

aapkg, modern application

[ISS Support Case] Questions about RDI objects

Series of questions brought up by a client surrounding OI drivers and Redundant DI object. 1. PING item, if left blank says that it will choose the 1st item in the Topic. What determines what the 1st item is (as shown, or 2. Does an RedundantDIObject require any scripting to fail over from the primary to the backup DI source, or does it do it automatically? a. Can you speak to what are the potential causes for an RDI object to fail over automatically?

[ISS Support Case] Deploy issue: Remote Node's UserId/Password don't match GR Node's

Im having an issue with 2020 when I try to deploy a new opcon its telling me that the remote notes user name and password are not the same. Ive checked this several time and it is correct. I also have 6 other boxes deployed with no issue

[ISS Support Case] App server tags not updating correctly

[ISS Support Case] Unable to Create Galaxy

When attempting to create galaxy, the IDE responds with "The Galaxy repository is busy"

[ISS Support Case] Values are not updating in object viewer

Platform deployment issue. Will not update readings, in object viewer it says initializing only and will not update. PV values are stuck in initializing. Not seeing errors in log viewer 2020 r2 patch 01

[ISS Support Case] Unable to Create a New Galaxy on a 2020 P01 system

New image cant create a galaxy. Create new blank galaxy. Goes to create a new Galaxy and in the galaxy types (templates) are missing. 2020 P01 Using failed to connect GR node the node can not be used as a GR node since it has a platform deployed from