AVEVA Communication Drivers Support Cases

[ISS Support Case] TI 500 - Disconnected Post CDP 2023 R2 P01

Upgraded to 2023 R2 P01 experienced a disconnect at 8am this morning. Describes loaded log file. Seems like this happened once before shrugged it off Firmware 1.27 South parkway WWTP

[ISS Support Case] OI Gateway Servers disconnecting every 7 minutes

They stay offline for about 2 minutes then they reconnect. They don't see any reconnect scripts that could cause it. They are waiting to reboot until they have a good opportunity. System platform 2020R2 SP1 They recently migrated to a new server. Suggested it may be a firewall or security program interfering with the connection. They will check with the IT department about that. Not available until the afternoon on 9/6/2024

[ISS Support Case] Professional license required

Were creating a new instance of the OI server the error, professional license required as displayed

[ISS Support Case] Failure to Create Additional MBTCP Server Instance

Client reached out as when user was attempting to create additional MBTCP server instance they received the following error message: "Multi-Instance configuration is only supported with a professional level license or higher. Please upgrade the license to create additional instance's." Client also had the following error in the logger: "LicAPISvcProxy.NET failed to communicate with Aveva Enterprise License product service."

[ISS Support Case] Setting up communication to a CompactLogix 5380 PLC

I have an HMI application in Intouch 2020 R2 SP1 20.1 and I should configure the communication via AVEVA ABCIP driver with the Rockwell Allen Bradley PLC CompactLogix 5380. Can you give me some instructions how that has to be done? Is there any document or site that explains that?

[ISS Support Case] Failed to Create OPC Enum on Selected Node

Client reached out as he was receiving the following error when trying to connect to OPC server: "Failed to create OPCEnum on the selected node. If you don't have OPCEnum installed, please specify Server CLSID instead of ProgID"

[ISS Support Case] How to Collect OI Server Back Ups

On a recent site visit, the client was unable to locate IDE. When we accessing the SMC, the Galaxy Database Manager was missing would like assistance obtaining backups.

[ISS Support Case] PLC Communication Failure

Client reached out as he was unable to establish communication with PLC and tags were showing only write status and stuck in initializing status.

[ISS Support Case] SNMP Error

Poll Operation failed. Error code: 35. Message: SNMP Error 'general error': General error from the agent.

[ISS Support Case] OI Driver Not Communicating With Application

taking out a slick 500 and putting in control logics rack existing installation of wonderware converted to 2023 R2 version. had problem with driver installation yesterday. still not talking to PLC was previously using DH plus connection Standalone InTouch

[ISS Support Case] Is CDP 2023 R2 P01 Compatible with 2020 R2

Upgrading our systems from Server 2008 R2 to Server 2022. Wondering what media I need to do the install of the product. Just want OI.Gateway and OCMC / SMC. Has PO to upgrade to 2023 R2 P01 in the near future. At the time of commissioning Historian will be 2020 R2 and will be upgraded to 2023 R2 P01 in the near future. Question: Will this communication pack be compatible with currently installed 2020 R2 / any conflict?

[ISS Support Case] "Product Help Viewer Service" installation error

Product Help Viewer Service failed to start during CDP installation.

[ISS Support Case] OPC Server Configurartion

Client reached out with questions about configuring OPC server.

[ISS Support Case] ABCIP Driver running in Demo mode

Client reached out because ABCIP driver was running in demo mode. The server was using the license reservation and checkout system.

[ISS Support Case] InTouch Tags reading incorrectly

Client called in stating that when working with buttons in HMI corresponding to tags the values were off by one register in the PLC.

[ISS Support Case] Device not able to read

MBTCP 2023R2P1 VFD compressor not reading using mbtcp. wwclient reads.

[ISS Support Case] OI Server Communicaion

We have (5) Device groups in in ABCIP and (1) Device group in MBTCP. On occasion a group of tags under any given group will stop updating while all the other tags continue updating. This is shown by a green box with a red x in the R/W status. We are using version 2023.1206.4722.1 of the operations control management console and verson 2023 R2 application server. Any ideas on how to mitigate? Total tag count is around 2700.

[ISS Support Case] Telemetry Driver Compatibility - Installer - General QA

General Questions - Latest version of product - Compatible with 2023 R2 SP1 - Where do I get the link - Is the driver accessible from SMC / OCMC?

[ISS Support Case] OPC UA Server Configuration

Client reached out looking for guidance on how to configure OPC UA Server .

[ISS Support Case] OI Server Configuration Migration

Client reached out as user wanted to migrate the old OI server configuration to the new system.

[ISS Support Case] OPC UA Server Communication Failure

Client reached out because after configuring Gateway\OPC UA Server all tags are showing bad quality in OCMC while showing good quality and data in Matrikon Explorer.

[ISS Support Case] ABCIP Driver Installation

Client reached out as he needed to add additional communication drivers to the installation.

[ISS Support Case] PH_SYSTEM_SL down after DAS engine deployment

Client reached out because all tags under the GERSRTP driver are showing bad quality.

[ISS Support Case] Issue reading from MBTCP

M340 PLC. Trying to read a bit 40212 and other. It seems to be reading incorrectly.

[ISS Support Case] Reduced HMI Performance

Client reached out due to the values within HMI updating more slowly than usual. When observing logs the following error message occurs repeatedly. "ProtNewValueForDevice called with 75 outstanding write transactions already. Refused"

[ISS Support Case] SMS failed to configure

SMS failed to configure port 4343

[ISS Support Case] Applying 2023 P04 Broke ABCIP Communication / Historization

PLC not communicating Not getting data in historian on diagnostics applied p04 on Christmas eve

[ISS Support Case] Modbus Communication issue

changed the bridge type and reactivated the MBTCP server. Still no comms. This is all TCP/IP connection. No RTU-RS485 Serial. Setup to a CAT EMCP panel but its through a MOXA MB3170 Ethernet Gateway TCP/IP to serial RS-485 and it will communicate all day long. Its something with the MBTCP driver just using the TCP/IP connection.

[ISS Support Case] DA Server Not Auto Starting - Missing Auto Start Option

Moving a project to a new PC and on the new PC looses IO on a reboot. Has to manually start communication drivers. How do you automatically start up the DAServer? Believes there may be a script doing this. Windows 10 DA DASABCIP

[ISS Support Case] License not valid

SP2023 P3, OI server is licensed but error log says other wise. Issue first observed12/21. Existing system however the system was rebuilt after which the issue suddenly started. Lic messages are being constantly logged.

[ISS Support Case] Seeking wwClient

Is the utility embedded in an installation? If not where do I locate it.

[ISS Support Case] MBTCP error code 02 not reading discrete addresses. Configuration matches equal PLCs

Driver MBTCP, version 7.2.2 There are 3 PLCs exactly the same. 701, 702 and 703. They have the same configuration, pLC Quantum Modicon.. the 701 driver is not reading the same as the other two 702, 703. The IO server driver has being reset The VM windows server 2019 rebooted The ddesuitelink link object redeployed The object redeployed. However we are still not able to read discrete signals from 701z We will be able to share our screen tomorrow February 6th and have you from insource tech to solve this issue. We have installed wwclient 8.0 During our testing using wwclient the discrete tags still reading x0004 Thank you

[ISS Support Case] Unable to communicate to PLC

Client is connecting to a GE 9030 PLC over the GESRTP OI Server.

[ISS Support Case] Does CDP 2023+ support KOYO or DOMORE drivers

Direct Email: Do you know if they have a driver for DirectLOGIC a PLC from Automation Direct?

[ISS Support Case] OI Gateway Still Stopped Communicating With Remote

Ref ISS Case 85181 OI Gateway Stopped Communicating With Remote. Original Description: Unable to configure OI gateway to communicate with a remote Intouch application. OIGateway is configured and was working, stopped working a few months ago, was no change to either machine. No updates applied. InTouch 9.5 server 2003 Version 7.2.0 Rebuilt application, issue persists, updated 02.15 issue notes. have an OI application (gateway) collecting tag values from an intouch application. Was Configured and working. Unknown work done may have been done on intouch node. an undetermined work or event may have occurred after which tags show bad quality (was months after issue manifested that it was noticed) Currently has access to a dev server that is a copy of the production server (unable to access the production server) . Would have to set up a meeting to access production

[ISS Support Case] I/O Server randomly shutting down

Only happening with 1 node

[ISS Support Case] Seeking Communication Drives Pack 2020 R3

Is it possible to upgrade only the Communications Drivers Pack without updating any other AVEVA software? If so, what is the process of updating only the communications drivers pack?

[ISS Support Case] Establishing OI Communication

How to establishing OI Communicationplc L73 Allen Bradly OI ABCIP multi-server environment

[ISS Support Case] Advanced SMC Log Flags & Filtering How To

Seeking instruction on SMC logger actions.

[ISS Support Case] No DA Servers are listed under DA Server Manager

DCOM error message DASABCIP 5

[ISS Support Case] Validating Suitelink Communication How To

Historian added a new topic (configured, matching PLC, Topic not connecting (reinitialize had no impact) Vaguely recalls wwClient does this come installed on a system? 2014 R2 Sp1

[ISS Support Case] Backing up / Using Archive Configuration Set How to

For the configuration export/import, do you have any resources that detail that process?

[ISS Support Case] Validating Suitelink Communication wwClient

Set up access name in IT running server, not working. Diagnostics are red.

[ISS Support Case] ABCIP Configuration Issue

Client called in because he had configured a Control Logix 5000 PLC to utilize ABCIP server/drivers, but he was receiving multiple errors related to failed advising attempts on the PLC and that the device group cache were not registered.

[ISS Support Case] OI Configuration Updates In a Redundancy Configuration Best Practice

Made changes to primary communication server (IO). They are not showing up on back up, had to manually configure. What is the most efficient method to mirror configurations / apply changes?

[ISS Support Case] Remote IO server

Can you view the configurations of OI servers from remote SMC

[ISS Support Case] PLC Communication Failure

Client called in because when viewing HMI application no data was showing, but ABCIP server was activated. After advising $sys$status tag in WWclient received no response for item AdviseEx.

[ISS Support Case] Looking for ABCIP G-2.0 Download

We have a 10.1 system added a new Control Logix L81 E firmware version 34 trying to get it live on the old core. Sees it's compatible in TM looking for the correct download. CORE: 2.0.5

[ISS Support Case] Delayed ABCIP Communication When Redundancy Is Enabled Using L81E Firmware 34.11

Has added new Control Logix L81E firmware version 34. Has other communication software installed locking them to the currently installed versions. Using original DASIDirect tied to IT 10. Has another system Physical Machine newer CDP can be tested on. This device has a mounted onboard communication card MODBUS is potentially a communication option.

[ISS Support Case] Allen bradley controller not connecting.

Domain environment. CDP 2023.1 V9.

[ISS Support Case] Allen Bradley PLC gone bad

DA server running version 5. Red null values across the board. Recreated instances. Firmware version 32? Has been running fine for 2 years.

[ISS Support Case] Redundant OI Server Failover Error

Client called in due to ABCIP server failure and redundant server was not activating. After reviewing logs found message stating: "Device connection to ip address timed out, socket closed. Connection to ip address on port 44818 refused" Advised client to run OS configuration utility on both development and Application server node respectively representing primary and backup ABCIP servers.

[ISS Support Case] OMRON PLC is not communicating with InTouch

This has worked before on other PCs

[ISS Support Case] ABCIP Driver Installation Failure

Client called in because when user was attempting to add ABCIP sever in Operations Integration Server Manager it was unavailable.

[ISS Support Case] Undetermined Plant Down Issue OI Servers Became Deactivated

OI Servers will not stay running. Client activated a demo license via offline activation. The client reports this action caused another license that was stuck in a pending activation state to successfully activate. A short time later (Within 2hrs) OI servers all shut down (plant down). Referencing case 86906, client feels it's related. AVEVA requires a separate case as this is OI related.

[ISS Support Case] Omron PLC communication

Intermittent communication on Serc=ver

[ISS Support Case] OI Server MBTCP Read Issues

OI Server MBTCP Read Issues

[ISS Support Case] MBTCP issue

Not able to read to a device. Bit size may be wrong? wwclient not reading. double checking the configuration under the driver.

[ISS Support Case] OI gateway Crashed

-Log's show nothing (All Blank since the 6th). -Virtual Server. -OI Gateway, is communicating. -Applied HF from previous case. -Event Viewer shows a crash 1/7/2023. -1:30 EST 1/9/2024 Teams meeting, will send event Logger information. -Escalated Case. Referenced previous SR's in which a HF was applied, in hopes to resolve. Uploaded, to AVEVA, the Up to date screen captures of the present issues and errors seen, from a teams meeting on 1/9/2024

[ISS Support Case] OI Server Disconnect

Client reached out because Omronfins driver repeatedly disconnecting after 5-10 minutes with message "Local host disconnected " in logger.

[ISS Support Case] SuiteLink Connection broken on new firewall

opened:53,161,162,443,445,1645,1646,1812,1813,3389,21381,5413,32568,1883,8883 Those are all the ports allowed to F5AWS1

[ISS Support Case] SNP installation issue

After installing the SNP driver the driver fails to display within the SMC.

[ISS Support Case] Omronfins driver redundancy

the server name only works with the input is server1 or server 2 but no driver is configured or installed. when left blank it does not work omni server is 3.0

[ISS Support Case] OPC Server to OI Gateway Configuration

Client reached out looking for guidance on reading tags from OPC server.

[ISS Support Case] Cannot access OI server configuration

Cannot access OI server configuration vis RDP session

[ISS Support Case] Reinitializing to ABCIP

OI Driver is reinitializing

[ISS Support Case] ABCIP Server Freezing

Client reached out as when trying to expand the Operations Integration Server Manager tree in the OCMC they entire OCMC would freeze and communication was lost for topic. After restarting the server the issue was no longer present.

[ISS Support Case] OI Server and license question

We are trying to replace the old windows 10 machines with new Windows 11 computers. We are using the MBTCP i/o driver Ver. 4.00 with Intouch Ver 17.2. However, the SMS continuously displays a line entry error DASPROTwarn Please install a valid license. We are using the Square D Scneider Electric LicenseManager. Do we need to get the Aveva license manager ? Or upgrade the MBTCP driver ? Also, the plant has apparently lost BEAR_WS6 license. the original computer wen bad and was replaced by one of the others. How can we get that license re-activated ???

[ISS Support Case] OPC connection syntax to ABCIP

We are trying to connect a PI server to the OPC connection of the ABCIP I/O server. We need the connection syntax for the tags from an OPC connection to the ABCIP.2 I/O server. We currently have a valid OPC connection and can see the SYS&tags but not other tags.. Pi is OPC client Locally

[ISS Support Case] CDP2023 and System Platform 2023 R2

Our current environment consists of System Platform 2020 Patch 01 and Communication Drivers Pack 2023. We are considering an upgrade to either System Platform 2023 or System Platform 2023 R2. For System Platform 2023 R2, the upgrade wizard and documentation suggests that an upgrade to Communication Drivers Pack 2023 R2 is required. We are currently unable to move to CDP2023 R2 due to firmware support restrictions for older ControlLogix PLCs. Can you confirm if CDP2023 is supported alongside System Platform 2023 R2, and if so, the procedure for reverting after an upgrade to System Platform 2023 R2 - such as uninstall after the upgrade

[ISS Support Case] Modicon Modbus Plus

Not able to read. Separate program.

[ISS Support Case] Omron slow to receive data

On CDP 7.2.2 Update time from 5-7 seconds. Recently upgraded to 2020 from a old version.

[ISS Support Case] Set up OI Drivers

Setup DASABCIP for CompactLogix

[ISS Support Case] Not able to write to controller

Using MBTCP driver but was using a .3 version. Updated to the G series IO server and will see if that fixes it. Will be testing his configuration and sending over logs as well.

[ISS Support Case] Unable to Communicate with PLC

Getting 001b when attempting to communicate with PLC

[ISS Support Case] DASWrapper Component Shows Demo Mode

GDILicensingItem component was counting down until grace period ended

[ISS Support Case] ABCIP setup

First time setting up intouch and other nodes.

[ISS Support Case] Values in Application Arent Changing

Application isnt responding to i/o changes

[ISS Support Case] SMC Configuration backup

How do you back up OI server configuration

[ISS Support Case] Specific Setpoint Tag Showing Incorrect Value

One setpoint tag across multiple topics is showing a different number than the PLC

[ISS Support Case] Getting no data from drivers

Wwclient tested and still no result.

[ISS Support Case] Item Syntax Question

Doesnt know the syntax for retrieving a program based tag from a PLC using ABCIP

[ISS Support Case] wwClient Not Establishing a Connection

Used wwClient before but now I'm connected to a customers plant and they are having trouble when they switch to a secondary server. Read a tech note about using SysUpdateTagInfo to force the db to upload. WwClient will not make a connection (momentary blip). 2014 R2 SP1 OI ABCIP 6.1 OI CORE 4.2

[ISS Support Case] New OI server issue

Displaying wrong data on some of the tags

[ISS Support Case] Controllogix L83 not working with das-abcip v5

2014 r2 - they updated a plc from l73 to l83

[ISS Support Case] Looking for GES driver

[ISS Support Case] ABCIP losing communications when any 1 of 3 PLCs are powered down

ABCIP losing communications when any 1 of 3 PLCs are powered down Version TBD

[ISS Support Case] ABCIP firmware question

Looking for information on Wonderware 2012 SMC driver for a Controllogix 1756-L81e v33.

[ISS Support Case] No Data in Application

After power outage, application is no longer receiving data from ABDHplus

[ISS Support Case] Seeking Assistance Configuring CompactLogix 5380

Trying to Configure OCMC to use AB CompatcLogix Control Compact Logix 5380 Firmware Unknown Missed a Step Somewhere

[ISS Support Case] Recovering Communication Post Processor Swap L7 to L81 Control Logix

had an incident Control logix L71 processor experienced L81 E firmware 30 - 31 reloaded program, trying to get communication back between galaxy and PLC

[ISS Support Case] Certain Topics Cant Connect to PLC

3 topics showing red in diagnostic the message ""Initial update from the OPC server after activation/creation of item "XXX" never occurred, injecting bad data"

[ISS Support Case] Why Tags Go RED in OCMC When Not Actively Advised

What is odd to me is that whenever a tag is not being used in a Wonderware page then it doesnt update or it shows bad when looking at the OCMC. I am hoping there is a way that they can be seen any time as some of them may only be a tagname used to view the info in the historian and not actually used in my program. Comparing the behavior to the way Top Server handles tags.

[ISS Support Case] Omron PLC setup and configuration

Omron PLC setup and configuration

[ISS Support Case] No data showing in ABCIP

Access names are correct, machine wasn't running for a year or so and are back to setting everything up. Able to ping plc.

[ISS Support Case] Unable to communicate with Compact Logix PLC

This is a new configuration

[ISS Support Case] Download Disabled on Aveva Site

Attempting to download a DA server from the Aveva site and the download button was disabled

[ISS Support Case] OI Gateway crashed

They just had a random crash on 11/22/23. Windows event viewer application message: gateway.exe - Faulting module name: ntdll.dll CDP 2023.1 p02

[ISS Support Case] OI Driver Install failing on dll

Standing up new AOS servers for our FTC site. SP2023 P02 on Windows Server 2019. The software (and communication driver pack) is installed and configuration ran successfully, but I'm having a failure on installing any OI drivers regarding some .dll stuff.

[ISS Support Case] DASABCIP v5 Looses Data On Network Disconnect

Intouch 10.1.301 DASABCIP v5 When disconnected from the network PLC communication is not re-established. PLC: Allen Bradley 5069-L 330ERM Firmware 30.02 Remote support not possible.

[ISS Support Case] Insight Boolean Values are Intermittent

Boolean Values for GESTRP Driver are not showing up consistently in insight after System Management Console was upgraded to 3.0 version on 1/17/23 Software is running on Windows Server 2019 Version: 1809

[ISS Support Case] Unable to Communicate with PLC

Cant set up OI.ABCIP to retrieve data from contrologix l81 32

[ISS Support Case] ABCIP Installation Issue Can't install

2014 R2 SP1 P02 Server 2012 R2 Existing install (development server). Downloaded CORE 3.0 trying to install getting error unable to install perquisites Microsoft Visual C++ 2017 runtime redistributable Customer system using OI, clients current dev system has DASABCIP currently installed. Would like to mirror customer system.

[ISS Support Case] How to Use Another Archived Configuration Set

Aware of OI servers having a cfg file and how to archive just wondering how to use it.

[ISS Support Case] ABCIP 5.0 STS Errors Post Reconnect

Client is on 2014 R2 P01, (!Support) Having an issue with a DASABCIP talking to compact logix STS 15 STS 0101 error in the logger. Occasionally works but seems like after any power outage the device will not come up and talk. Wondering if there is a HF. 2014 P01 DAS ABCIP 5.0 CompactLogix firmware was upgraded to 33

[ISS Support Case] ABCIP server greyed out cant use

Trying to get the ABCIP up and running

[ISS Support Case] TI500 Comms problem

TI500 OI server is having difficulty communicating with one of my PLCs. I am missing some short signals due to the Slow Polling mode. How do I fix this? What do the Warnings mean? Please contact me via email. Thanks.

[ISS Support Case] Legacy DA Server MB Serial Download

I'm working on a legacy InTouch Wonderware version 10.1 project that uses DASMBSerial configuration and I need to download the I/O server installation zip so I can view all the Modbus settings. I cant find this on the AVEVA product hub. Can you assist please and email me a link for the download. I also uploaded the config file if needed.

[ISS Support Case] One machine not getting IO

1 application is not showing data. app works fine on 2 other servers

[ISS Support Case] Unable to Read Bit Correctly

Using OI.TI500, user is reading a bit but the server is returning a different value than the PLC shows

[ISS Support Case] No Data In Application

Windowviewer is unable to receive data from omronfins driver. Windowviewer gives the message "start omronfins driver" when launching

[ISS Support Case] MBTCP Configuration Inquiry

I had a quick question regarding the MBTCP driver. The modbus device we are talking to has several modules, each having a different slave/station ID, all with the same IP address. I do not see anywhere in the configuration where I can input an address for this, only seeing the network address and port number(in the SMC). Am I missing something?

[ISS Support Case] How to determine the installed versions of .NET

How do I verify older libs are absent I updated the libraries in dev environment How do I verify older libs are absent? And if they are present I can just uninstall?

[ISS Support Case] Questions about OI Servers

Series of questions brought up by a client surrounding OI drivers and Redundant DI object. 1. What can cause an OI server to shutdown on it's own (anything)? 2. Is there a way to tell how the OI server was last set (Auto-reboot or not)? 3. Is there a TN that provides the definitions of the various OI server startup modes?

[ISS Support Case] OI Server Configurator Missing "Accept non-encrypted SuiteLink connections" option

Direct email: In the OI Server Configurator, there is no option to select "Accept non-encrypted SuiteLink connections". There is very little in there at all other than Licensing. I'm a little concerned that everything else is not there.

[ISS Support Case] License Agreement Blank

Trying to install OI servers unable to complete the installation due to blank license agreement issue.

[ISS Support Case] No Data in Application

Windowviewer not receiving data in application from TI500 OI server

[ISS Support Case] Unable to Validate Attributes

Attributes failing validation

[ISS Support Case] Objects stopped displaying data since yesterday.

Unique objects stopped working since yesterday. Using Gateway. Mission RTU. midro 850.

[ISS Support Case] Does MBTCP Support Communication With Unlocated Memory Registers

I need to find our the best way to communication to M580 using 'unlocated memory variables'. This was previously accomplished using OI.Gateway and OFS OPC Server. Was Told It's no longer Included out of the box and requires additional fees.

[ISS Support Case] Unable to Activate Driver

Activate option is disabled in the right click list when trying to activate it

[ISS Support Case] IO issue

We are noticing some strange behavior with Omniserver and Wonderware. We have an access name set up for failover. When we switch to the secondary node, Wonderware reports the wrong Topic for the access name.

[ISS Support Case] Unable to Complete Install

I am trying to add device drivers to an InTouch app, but when I get to the 'license agreement' screen, no EULA loads and I cannot select agree to continue.

[ISS Support Case] Unable to Acquire License

MBTCP goes into Demo Mode

[ISS Support Case] BACLite driver not configurating correctly

[ISS Support Case] No Data in Application

No I/O in application from ABCIP

[ISS Support Case] DASABCIP Paramaters cannot be shown or configured because the corresponding editor...

Expanding DASABCIP.4 Parameters cannot be shown or configured because the corresponding editor for the item is invalid or has not been installed on this machine

[ISS Support Case] OI ABCIP support for SLC500 Firmware 30

Direct email: I would like to find out what is the latest OI server that will communicate with Studio 5000 firmware 33, SLC500 and compact logic firmware 30. I read from Insource website and found out the OI ABCIP vG2.0 only supports up to Firmware 30. Thanks https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control%2FDA_%2F%2F_OI_Servers%2FMaximize_%26_Optimize%2FTN_DAS163_DA_and_OI_Server_Hardware_Compatibility_Guide.

[ISS Support Case] Parameter not installed correct when configuring to new server

Copying over configuration had broken the driver.

[ISS Support Case] oi ti-500 v1.17 connection issue

3 plcs are the same manufacturer. 1 of the 3 is having issues with loss of communications. If comms are lost they wont re-establish. Getting poll operation failed error. CDP 2020 R2 7.2.0 siemens 505 oi-ti500 version cti 2500, now it is a janus plc

[ISS Support Case] New MQTT Item References Are not working

Having trouble with an MQTT server, I got into the cooperate trouble shooting section seem to have gotten it straightened out. Adding a new tag from the client and I can't get it to show up on my wonderware client (neither value or time stamp) Using MQTT Explorer and its pulling a value just fine My broker on the system the MQTT server and broker are working picking up nothing in the local log viewer. Right now using the wonderware client pulling SMC: Nothing showing up

[ISS Support Case] Unable to See OI Server

After installing CDP2023 on Windows 7, the OI servers are unable to be seen in the SMC

[ISS Support Case] Unable to Start DA Server

Noticed that communication to the application stopped and discovered that ABTCP will not start from services.

[ISS Support Case] Issue with drivers not connecting

DRivers not connecting after storm

[ISS Support Case] Compactlogix 5069-L306 firmware 32 not working with dasabcip v5

Intouch v10.1.301 L306 ERM firmware 32 DASABCIP v5.0.0 - error sts=15 too much data. --------- Sending link for oi-core and oi-abcip.

[ISS Support Case] MBTCP driver wont activate

Has 2 standard communications licenses, wont activate either. Demo does not work either.

[ISS Support Case] Certain Points in PLC are Unresponsive

After switching a network card in a local machine, certain points in the driver communication with SLC 500 are unresponsive to DASABTCP.2

[ISS Support Case] Unable to Browse Items

Unable to set up connection to PLC via FSGateway.3. When attempting to browse items the message "Could not create the OPC Server RSLinx OPC Server. Make sure the OPC server is installed. (Class is not licensed for use)

[ISS Support Case] OPU UA issue

Possible DCOM issue.

[ISS Support Case] Unable to See Drivers In SMC

Sometimes when installing DA servers, the DA servers cant be seen in the SMC configuration

[ISS Support Case] OI MQTT is not able to browse Published data

I was trying to subscribe to data in OI-MQTT, other topics are running but I am getting an attached error for 2 topics. error is when I tried to browse its tags I am getting a Script Error. I have attached an error screenshot. I repaired OI-MQTT and tried again but I am getting the same result.

[ISS Support Case] Seeking Modbus Serial Communication Driver

Looking for correct communications driver to communicate with an Eagle Research Model EFC unit through Modbus : serial comms. Currently using a Schneider PLC OI server but comms are intermittent.

[ISS Support Case] OmronFins DAServer

Unable to establish a connection between the OmronFins driver and the Omron PLC. The PLC is a Omron CS1W-CPU45H with a CS1W-ETN21 ethernet card.

[ISS Support Case] OPC server migration

Objective move a Gateway connection from 2008 R2 Server to a new Server 2016 as the Data Source. The Historian IDAS is currently collecting this data VM

[ISS Support Case] Not able to communicate with ABCIP

[ISS Support Case] Running Application not reading all tags; clock icon displayed on the graphics sporadic values displayed

Component: MBTCP version 2021.0924.3919.1 - September 24, 2021 Trying to read variables from a M580 Configuration on the development server works but not in the main server. Checked: Use concept Data structured (longs), Support multiple coil write, Use concept Data structured (Reals), Support Multiple register write, Swap Bytes Bit Order format: B15 B14 ... B0 Register Order: R4 R3 R2 R1 Port number 502 216 Items 216 Active Items 139 Errors Logiviewer shows two main errors: "The PLC SCB_Port1.THKNR__PLCA reported receiving ILLEGAL DATA ADDRESS from the OI Server. PLC errorcode 02" "Error in reading from PLC for item SCB_PORT1.THNKNR__PLCA.000029" What is errorcode 02 for OI.MBTCP?

[ISS Support Case] Establishing OI Connectivity A

using ABCIP Control Logix - 1756L71 34 firmware (considering rolling back to 33) Internal system upgraded PLC Testing system

[ISS Support Case] Standalone OI Server not appearing in System Management Console

Gateway does not appear in the SMC Console App, even though it is installed and functional. I would like to set it to run as an auto service - but not sure how to do this without using SMC it 9.0 talks to OPC link 8.0 upgraded box to server 2019 Got them to a new version of OPC client provided Gateway from 2020 (communication works) Issues: not visible from SMC When rebooted gateway does not auto start.

[ISS Support Case] Data Issue after reboot

[ISS Support Case] OI communication issue with abcip

Upgraded from slc500 to compactlogix. There are no items in diagnostics. OIABCIP. v7.0 compactlogix l36 firmware 32

[ISS Support Case] Communication down

After changing the Mange switch and updating the IP address all communication has ended.

[ISS Support Case] Cannot add tags after upgrading plc firmware

Firmware update on controllogix to 33.02. Trying to add new tags in plc. Getting error message.

[ISS Support Case] Gateway data issue

Some values not working. Strings? Reals work.

[ISS Support Case] DA Servers not showing in SMC Missing Configuration Option(s)

ABCIP DA server 5.0.0 20 17.0.1800 Compact Logix PLC Model 50069-L306ER Firmware: (UNKNOWN) but is a newer PLC.

[ISS Support Case] Requesting DASMBTCP 3.0 SP1 (ver 3.0.100)

I need the driver shown in the attached screenshot. (Wonderware MBTCP DAServer 3.0.100). Do you have a download for that driver or can you send it to me?

[ISS Support Case] Please contact...technical support...licensing error VerifyFileSignature

These licensing errors appear each time we reboot the OI_Server. This is for each of the MBTCP and ABCIP modules we have in the system: Please contact Schneider Electric Software technical support regarding licensing error VerifyFileSignature(C:\Program Files (x86)\Wonderware\OI-Server\CommonFiles\bin\SELicensing.dll) No other explanation is presented, and no affects are apparent.

[ISS Support Case] OI Gateway Stopped Communicating With Remote View

Unable to configure OI gateway to communicate with a remote Intouch application. OIGateway is configured and was working, stopped working a few months ago, was no change to either machine. No updates applied. InTouch 9.5 Version 7.2.0

[ISS Support Case] Unable to see logs

After installing 2023 communications driver pack the local logs in the SMC are no longer available

[ISS Support Case] OPC server connectivity

Failed communication with matrikon OPC server unable to see data in PI or wwclient this customer has a project # of 11375 HMI version 2017 update 3 SP 1

[ISS Support Case] GESRTP loses connection

[ISS Support Case] Unable to read value from one PLC

ControlLogix PLC Firmware 32

[ISS Support Case] Communication to Simenns PLC slow

DASSiDirect

[ISS Support Case] Cannot browse OPC tags

Failed to browser OPC tags with error displaying: Server Name ' swtoolbox.topserver.v6 ' is invalid. (Invalid class string; Error Code =0x800401f3) SMC Log error: ConnectToServer()::GetServerCLSID() failed. hr=0x800401f3 Topserver version 6

[ISS Support Case] OI/DA questoions

[ISS Support Case] CDP hung up.

[ISS Support Case] OMRON Fins is missing when installing CDP 2020 R3

An earlier version G-1.2 was previously installed on this machine.

[ISS Support Case] InTouch is not connecting to the DA Server

[ISS Support Case] OPC UA

OPC UA is missing from FS Gateway

[ISS Support Case] Looking for assistance setting up new tags.

Client is trying to add new tags to the Historian through the ABCIP OI Server

[ISS Support Case] Looking for help setting up the DASMBTCP

The client is setting up a new modbus system to communicate with Intouch

[ISS Support Case] Intouch and MQTT

Client reached out looking for guidance on configuring MQTT broker.

[ISS Support Case] 2023 R2 MQTT setup still crashes OCMC

Post upgrade to 2023 R2 upon saving settings in step 3 of the MQTT configuration the OCMC will crash. On November 6, IMS 3569358 was applied, with this in place this was the first instance where the OCMC did not crash upon saving those same configurations. At that time the configurations could not be completed as there was some uncertainty as to whether or not an AWS hosted broker is supported (L2 was going to confirm this with product marketing). Since that time the client had a certified integrator upgrade the system to 2023 R2 due to security concerns, which went well overall. Unfortunately the OCMC crashing issue has returned. Thursday OOO.

[ISS Support Case] Primary & Backup App Engines out of Sync

Client reached out as the tags are running on primary AppEngine but communication is occurring through the backup DI object for communication leading to synchronicity issues.

[ISS Support Case] ABCIP missing from OCMC

[ISS Support Case] OI Driver communication

OI Driver communications are intermitted and fail at various periods.

[ISS Support Case] connection not established

[ISS Support Case] PLC Communication Failure

Client reached because after user migrated the Galaxy none of the tags are communicating.

[ISS Support Case] Validating Logix5000 Tag Data

Hello I need assistance. I need to get my tags from a rslogix 5000 v32 into my standalone project and then some way to monitor that tag and watch it change states when i toggle value in plc Did db dump added 3 tags to alarms and filling out details Not sure if Access Name Is Working. Is there a way to monitor a tag in window maker? I noticed after doing a dbdump reading the row in excel first column shows object tagnane in the OI server Default Group ABCIP.2 Adding Ports to Logic 5000 configuration (most bottom configuration) Device Group Tab Item Name Needs to

[ISS Support Case] OI servers not acquiring .loc license

Intouch 2020 grabs license CDP 2020 LM 3.6 - no licenses loaded ABCIP/MBTCP OI

[ISS Support Case] Data In HMI Is Not Updating - Encrypted SuiteLink connection cannot be established

at a customer site and they are not currently able to communicate with HMI, switching screens ok appears to work just no data. suspicion is the IO driver is not running. Trying to figure out how to trouble shoot. Can't shut down HMI. Previously working Machine is online Remote support possible

[ISS Support Case] DASABCIP Configuration

Client reached out looking for guidance on configuring DASABCIP driver.

[ISS Support Case] TI500: Persistent Disconnect Issue After Extended Runtime

I have had multiple instances of this error occurring. I was able to patch it and subside most of the problems that occurred, but as of late this problem has become more prevalent. After some research into my event viewer it looks like the Hyper-V-netsc reconnecting may be causing this issue. The only reason I say that is because once the socket connects the communication is lost.

[ISS Support Case] Lost communication after upgrading plc

Changed plcs from Controllogix 5563 to 5573 and can no longer communicat Can ping through command prompt trying wwclient ABCIP DA Server 4.0

[ISS Support Case] MQTT Listener Loses Connection Every 6 Seconds

MQTT OI Validates Identity but CFG_MQTT_PLCType1 issues warning: Unable to open C:\ProgramData\Wonderware\CertStore\MQTT\a6b14ncive846-ats.iot.us-east-1.amazonaws.com.crt. Please check for NETWORK SERVICE access permissions on the parent folder .crt file does not exists on system. MQTTListener repeating messages MQTT connection with client id "OIMQ_Scada-Central_101e7f29-96ee-4455-a4ce-d7edb4a99e13" to broker a6b14ncive846-ats.iot.us-east-1.amazonaws.com is up MQTT connection to broker a6b14ncive846-ats.iot.us-east-1.amazonaws.com is down. Error 7: The connection was lost.

[ISS Support Case] Communication Driver License Acquisition Failure

Client reached out due to OI servers not acquiring license.

[ISS Support Case] Previously Working OPC Gateway Communication Failed - Undetermined

Was told just to call back in with the new support ticket dealing with communication issues using gateway with OPC router, or, I'm sorry, with my OPC GPS software. It's been working for many years now, all of a sudden, it's not so need some support on that. 44109524189, thank you.

[ISS Support Case] AVEVA 2023R2 OI Server Technology Matrix Validation

While reviewing the AVEVA 2023R2 OI Server 2023.2 release notes for Rockwell PLCs, I noticed a list of compatible PLC firmware versions (check the link below). Some items in the list are greyed outcould you explain what this indicates? Do the greyed-out items mean they are not compatible with the Comms driver pack, or do they have limited support? Id appreciate detailed information on this. Thanks in advance! Here is the OI server document link that I am talking about https://gcsresource.aveva.com/TechnologyMatrix/Report/Details/13049

[ISS Support Case] Communication

Communication has been working for years and not communication has stopped.

[ISS Support Case] OPC Server Communication Failure

Client reached out as they configured a connection from an OPC server to feed data to OSI PI, but the data was showing as bad quality. Quality code 0018 which indicates "Bad - Comm Failure"

[ISS Support Case] Some new tags are not communicating

PID.out tags not communicating, but all other new tags are just fine.

[ISS Support Case] Communications Updating Slowly

Client reached out due to tag data within HMI updating slowly. Several seconds (15-20)between values updating when they are updating every second in the PLC. Client is utilizing ABCIP drivers. This was also tested by manually poking values. On one HMI they update instantly and on this one they take 10-20 seconds. The only difference between these nodes is the one that's working properly is Windows 10 and the slowly updating one is Windows 11.

[ISS Support Case] OI server entered demo mode

license manager v 4.0.1

[ISS Support Case] Communication Driver inquiry

Client reached out inquiring about how communication drivers licenses function and how many would be needed based on their planned architecture. A) I have seen a similar chart for hardware recommendations for install, but a. Does the number of I/O points impact how we manage licensing? B) Can you elaborate on the professional comms driver license? If you reference the architecture, we will have multiple Kepware machines acting as data concentrators to ensure that all communication is done in ABCIP. Why would we need more than one instance of the same driver?

[ISS Support Case] Client Machine is not communicating with a topic

3 wonderware clients IO servers 1 as historian Client that does not have an IO server is not communicating with a topic.

[ISS Support Case] OI Server Disconnects

Client reached out as when attempting to start ABCIP server it will fail and deactivate after a few seconds.

[ISS Support Case] IDAS Connection Issue

The issue the client is facing is that they are experiencing frequent IDAS disconnect and reconnects leading to large numbers of concurrent connections on the topic. I had the client set the topic to no time out, but the issue seems to continue to occur. This has been observed through tags set up to monitor the connection between InTouch and the PLC per this article: https://insourcess.box.com/s/vocwgeubsd7un1dlr27rp1yjipv68ta6 I am advising the client to update the Communication Drivers to 2023 R2 Sp1.

[ISS Support Case] Renamed Computer Broke IO

Got everything working correctly. Can connect to the plant and get live data. Changed the name of the computer had to get a code to get license server ID changed. Grace period) Now that licenses have been re-added the drivers will not communicate See activities for client / site information

[ISS Support Case] Needs Separate License For Secondary Server

Setting up secondary server 2023 R2 P01 Needs license for two separate servers Requested licenses upgrade was provided identical license. Attempts to activate results in already in use message.

[ISS Support Case] Seeking A System Tag To Monitor OPCUA Connection

Trying to set up comms for OPCUA Server Communication is working Getting Live Feedback Is there a TN or location for all of the call tags from that OPCUA Server? Trying to use $SYS$Status system tag in wonderware. Saying offline

[ISS Support Case] How to access the OI Configurations

How to access the OI Configurations

[ISS Support Case] Downgrading - Uninstall Reinstall Guidance

Some time ago you provided us with a tech note regarding downgrading the CDP 2023 R2 back to CDP 2023 when installed on a common single host with System Platform 2023 R2 installed. REF CASE 88042 Since then, we are considering our options with a potential upgrade to System Platform 2023 R2 SP1. Ideally, we would prefer to do this with the supplied CDP 2023 R2 SP1 version, as this supports the latest .NET 8.0 from a security perspective. However, due to legacy PLC firmware in the field, we wish to know if the downgrade method we used previously is still possible with R2 SP1.

[ISS Support Case] SI Direct Driver Intermittent Communication Failure

Client reached out due to SIDirect driver crashes intermittently and needs to re reactivated.

[ISS Support Case] Sharing violation installing SuiteLink 3.7.100 patch

Client reached out as they were upgrading Suitelink to mitigate a vulnerability through a standalone installer and received a sharing violation error when the Open SSL installer was attempting to copy DLL's to their assigned directories.

[ISS Support Case] Readwrite pending

ABCIP driver fails to receive communications: WWClient establishes a valid connection to the OI Server (0x001cc74a0). Attempting to advise the tag: Returns a value of 0. No quality code is shown, which typically indicates the tag was not successfully advised or resolved. Other tags from different PLCs work correctly and return both value and good quality. The target PLC responds to a network ping.

[ISS Support Case] Wonderware 2023 R2 S1 Communications to SLC 5/05 Failure

Communication Drivers Pack 2023 R2 SP1 installed using ABCIP to communicate with a SLC 5/05. No values appear to be coming into InTouch.

[ISS Support Case] MBTCP Driver Configuration

Client reached out as after the using configured the MBTCP driver, access name and Topic the tags are all showing bad quality. When viewing them within runtime they are showing an "!" symbol instead of the live values. User is utilizing ModSim.

[ISS Support Case] How to Archive Configuration Set

Project - recreating PLC and getting set up on new system. InTouch 2014 -> 2023 R2 Sp1 On Intouch trying to validate some buttons (35) half work half dont Going through OPC UA server

[ISS Support Case] Unblocking & Access Name Validation DAS vs OI

Direct Email : Ref 97569 if I failed to unblock the DAS driver download before loading would it act up ... loosing connectivity ? if I change the driver to the OI.ABCIP, do I then need access the change the item name in the access names in Intouch ? thank you.

[ISS Support Case] Questions on PLC tags

They need to know how to make certain tags work in InTouch Memory addresses 0-5400 kw f8:0 Timers - then need to see how it's counting down Micrologix plc

[ISS Support Case] OI Server - Entering Slow Poll when Alarm Comes In

[ISS Support Case] OI Server - Connecting to PLC Issue

Customer has a new install and trying to connect to a Schneider/Modicon M262: L10MESE8T. Having issues.

[ISS Support Case] Foxboro OPCUA Quality Code 0004

OI Gateway is connecting into a Foxboro OPC UA Server. It seems to be working for integer and discrete items but not real. Communication Drivers Pack version: 2023 R2 SP1 ( 23.2.100 )

[ISS Support Case] License for some IO servers Not Acquired hr=0x800401E3

License for some IO servers not showing on icons in OCMC. On those servers, the Diagnostics are not working. However, the services seem operational. I want to avoid shutting it down and restarting everything again

[ISS Support Case] Koyo communication Driver Request

Client reached out requesting the installation media for Koyo communication driver.

[ISS Support Case] wwClient How To Validate Galaxy IO

ref: 98812 Remembers possibly using this in the past. Would like instruction

[ISS Support Case] BadAttributeIdInvalid OPC Date Suddenly Stopped

After a disruption in the connection to an OPCUS Server, the connection was established and tested via UAExpert. However Aveva shows 379, failed with error BadAttributeIdInvalid. Tag is flagged as invalid. I've never had an issue connecting to a UA server once I verified connectivity with UAExpert. None of the tags on this OPCUA connection are being collected. Follow up issue Client Web on laptop not working Local to historian, working?

[ISS Support Case] .aaCFG files Are Not Restoring

Version 2020 R2 CDP 7.2.0 Trying to Restore .AACFG for multiple instances in SMC

[ISS Support Case] OI ABCIP - Reading Double Int

Customer has a PLC he's able to read/write to no problem. But he's trying to read double integers and it's not working.

[ISS Support Case] FOXBORO OPCUA Remote Connectivity

Customer has OI Gateway installed on their Historian node. OI Gateway is unable to connect to a Foxboro OPC UA Server on a remote machine. On the Historian machine, UAExpert CAN connect to the remote OPC UA Server. If the customer runs OI Gateway on the same machine as the node as the OPC UA server, it can connect there just fine. It's only the remote OI Gateway that seems to be the problem at the moment.

[ISS Support Case] PlugInOPC Client Connection/Reconnecting Regulary

The log is showing messages from the PlugInOPC component: OPC Client connection established, total = 1 OPC Client connection terminated, total = 0 Coming in on a regular basis.

[ISS Support Case] RDI Tags Failing to Update or become stuck in initializing status

Specific tags located under one PLC are not auto updating with communication data. The quality is showing as good, but these tags seem to only update throughout the system when the graphic where the object is linked to the tag is opened. Otherwise the values do not seem to update. This is an issue because there are Batch process's that depend on the information contained within these tags to initialize the Batch. I tried having the client set the scan group in the DDESuitlink object for these tags to ActiveAll and redeploy, but this does not seem to have had any effect. I also did notice the clients system is under resourced in regards to the logical cores by about 4-6 cores. They are going to address this in a down window. They may be able to do this at 2 pm EST today so I am looking for a meeting at that time if possible to work on diagnosing the issue should the additional system resources not rectify the issue.

[ISS Support Case] ABCIP - Errors

If they run more than 2 of their nodes together then the alarm logger will fill up with like 200 messages a second and it gets incredibly laggy. ABCIP is shutting itself down along with WindowViewer.

[ISS Support Case] Backlite Driver Communication

Backlite Driver Communication

[ISS Support Case] Cannot connect to BACLITE OI Server

New insatllation They can ping and see their values using a 3rd party program

[ISS Support Case] Request for Article 000032510 Determining OI BACLITE station connection string parameters

REF case 98365. Client is unable to see article 000032510 000032510 on GCS (permissions issue)

[ISS Support Case] ABCIP OI - nothing in device groups

Older versions of WW, 1 of the servers is having issues talking to plcs. He looked at abcip and it was inactive. He rebooted there is nothing in device groups. Green check on oi server in ocmc Version 2017 sp3.

[ISS Support Case] OPCUA Config Validation How To PortQry

Direct email: Client is experiencing ongoing connectivity issue with Gateway & OPCUA. IT validated AV and Ports. Client requested assistance validating with PortQry.

[ISS Support Case] OI Server - Redundancy

They do not have a redundant OI server. There's a field where you can put in a secondary source. When SCADA1 reboots they lose their data. Their access name does have a secondary source though it just doesn't seem to be working.

[ISS Support Case] ABCIP Communication Error

Client reached out as tags were showing bad quality under ABCIP topic.

[ISS Support Case] Repeating Messages GDIDB : GDIEvent::Purge - Acquire global mutex, failed!

ref 98484 Client described occasionally getting repeating GDIDB : GDIEvent::Purge - Acquire global mutex, failed!

[ISS Support Case] OI Server - Backup Config

Is there a way to backup/save the OI driver configurations in our Object Servers as seen in the picture below?

[ISS Support Case] DASABCIP Software Request

Client reached out requesting copies of DASABCIP driver version 4.0 and 5.0.

[ISS Support Case] PLC Firmware Compatibility With ABCIP

Customer is going to be upgrading PLCs (ControlLogix PLCs) to firmware 35. This necessitates an upgrade to their OI ABCIP driver as they are on OI ABCIP 7.0 which only supports up to firmware 34. They are looking for what version supports Firmware 35.

[ISS Support Case] Application Server - Not Reading New Item From PLC

Added a tag to OI server, then to engine. Got done with all that. Went to see if he can see data. If he went to diagnostics on OI server, item in there did not show up. Deactivated OI Server, reactivated it. After doing that, diagnostics didn't show it.

[ISS Support Case] Bacnet driver crashing

SP 2023r2p1, CDP 2023r2p1. Crashes every 5-10m. No errors in logs, just a topic disconnected message. OCMC shows red X icon when it happens. To restore, needs to reset in OCMC and redeploy objects.

[ISS Support Case] OI Server - ABCIP Firmware Compatibility Question

Customer will be upgrading to Compact Logix 5000 version 37. They know 2023 vanilla didn't include that firmware.

[ISS Support Case] ABCIP Issues

Unable to communicate with PLCs firmware 20 or under. Other, newer PLCs, are communicating fine.

[ISS Support Case] 98464 OPCUA Test Connection Failing

Direct email: I was able to get everything working on the primary server after I found a cross reference table and browsed to get the new tag formats. I am just having issues getting the secondary to connect now. I know the list is right so it must be something weird with the certificates. Tried archiving configuration set from working system (same version) No Joy Tried manually creating connection No joy

[ISS Support Case] ABCIP Communication Error

Client reached out as after updating the firmware of ControlLogix PLC to version 19 the topic hosted under that PLC was showing bad quality communications.

[ISS Support Case] MBTCP Driver Installation Inquiry

Client reached out looking for guidance on installing MBTCP drivers onto OI server.

[ISS Support Case] Communication Driver Pack Modification

A customer reached out regarding an issue encountered after installing AVEVA System Platform 2023 R2 SP1 Patch 1. The customer needed to modify the install files in order to configure the appropriate communications driver for their I/O communications. However, upon attempting to modify the installation, all options under the Communications Driver Pack were grayed out and inaccessible. During the support session, it was identified that the installation files used for 2023 R2 SP1 Patch 1 were likely not unblocked prior to installation. The customer had originally installed System Platform 2023 R2 and later applied the SP1 and Patch 1 updates. It was unclear whether the original 2023 R2 installation files had also been unblocked at the time of installation. The issue appears to be related to Windows security, where ZIP files downloaded from the internet may be marked as "blocked," preventing some components from extracting or installing correctlyleading to missing or inaccessible installation features such as the Communication Driver Pack.

[ISS Support Case] STS = 1E Errors in Logger

ABCIP OI Server CompactLogix L36 Firmware 20 STS =1E and STS = 05 messages coming into Log Viewer.

[ISS Support Case] Unitronics OPC Server Disconnected.

Client recently had OPC server disconnect. Has not determined a root cause. This is a standalone system. FactorySuite Gateway 3 SP2 Unitronics UniOPC Server Windows 7

[ISS Support Case] OI Server - Message timed out

Trying to get InTouch communicating. He can ping his PLC. The configuration for ABCIP looks correct and then he goes to diagnostics and gives him green light but WindowViewer won't pick up any of the tags.

[ISS Support Case] SMC editor cannot be shown

"'ModbusEnet Paramaters' cannot be shown or configured because the corresponding editor for the item is invalid or has not been installed on this machine. Please install the editor and try again." Happening on both GR and local nodes.

[ISS Support Case] OI Server - Configuration Set

He upgraded a DAS Server to OI Core. He knows there was a way they exported the old driver configuration to a different machine

[ISS Support Case] ABCIP Tags Failing to Communicate with Historian

Client reached out as there were multiple topics under ABCIP driver that were failing to communicate with the Historian. When trying to reinitialize the topics they would remain disconnected.

[ISS Support Case] No Communication to ABCIP After Upgrading InTouch

Two machines acting as Tag Servers are unable to communicate with the ABCIP installed locally on each. This began after InTouch was upgraded to 2023 R2 SP1.

[ISS Support Case] OI Server - DDE Excel

Old case probably from a year ago. He has a customer with an excel spreadsheet using DDE from AVEVA to write historical records. CAS109247. Server 2 is the only machine it works on, Server 1 it does not.

[ISS Support Case] Gateway Configuration Error Blank Pop Up

When I try to make changes with OPCUA driver. I get blank pop up says error but its blank. Nothing in the log. new system 2023 R2 SP1 original 2017 U2

[ISS Support Case] wwClient Does Not Save Configurations

ref 98222: Has a number of connections that have been advised but when the OI server is restarted the configurations are lost. Selecting save configuration has no impact.

[ISS Support Case] OI Gateway - Communication Issues

Customer had some severe storms cause some network/power outages. Ever since, they cannot get communications to work.

[ISS Support Case] Historian and Communication Driver Migration Procedure

Customer is looking for migration procedures for Historian and Communication Drivers (taking backups from one machine and restoring to a different one on a newer version).

[ISS Support Case] OI Server - Connection

I am trying to Create a Node in the System Management Console to Connect to an Allen Bradley PLC. It doesn't allow me to make a new node (it is greyed out), the InTouch software is running on a remote desktop if that could have something to do with it.

[ISS Support Case] Intouch Stopped Communicating with ABCIP Post Power Flicker- 000021344

Customer has 2020 few years Had a power blip and now intouch will not communicate with ABCIP. CDP 7.2 Firmware 32.11

[ISS Support Case] InTouch Tag Communication Error

Client reached out because certain tags within the HMI are not updating. After deactivating and reactivating one of the drivers the device group and tags disappeared completely.

[ISS Support Case] Question about upgrading from 2014 to 2020 R2

How to initiate the upgrade?

[ISS Support Case] OI Server Fails to Auto start After Reboot

Client reached out stating the following: "After setting multiple OI instances to auto-activate and rebooting the server, sometimes the OI server instances are not automatically activated."

[ISS Support Case] SP2023 R2 SP1 and downgrade CDP to CDP2023

We presently run System Platform 2020 Patch 01 and CDP 2023. We wish to upgrade to System Platform 2023 R2 SP1 in the near future, which will also automatically upgrade us to CDP 2023 R2 SP1. This has restrictions on supported PLC firmware, which is an issue for us. Therefore, we wish to know if downgrading, i.e. uninstalling the supplied CDP 2023 R2 SP1 and reinstalling CDP 2023 is a supported and viable option. Note that the System Platform components and CDP will exist on the same machine.

[ISS Support Case] Writing to Modbus Register from Wonderware

[ISS Support Case] OI Server Migration

Client reached out looking for guidance on migrating OI server configuration to another machine.

[ISS Support Case] Cannot read from PLC

control logix l81 version 32 abcip they can only get a write status but not read read status pending dasprotwarn Running with InTouch 2014 R2 SP1

[ISS Support Case] ABCIP Communication Failure

Client reached out as user is unable to establish communication through InTouch with ABCIP server. The access name and ABCIP server appear to be configured correctly, but when the HMI is initialized the tag value does not update. WWclient is showing bad configuration general opc quality code. "0x00000000"

[ISS Support Case] OI Server license issue

I have a customer experiencing some issues with their OI-Server license. The Server license is successfully installed, but after random amounts of time the license will unacquire itself. We have an error log file from the customer for details.

[ISS Support Case] ABCIP & SIDirect Installation

Client reached out as when user was attempting to modify Communication Driver installation they were receiving an error message stated that certain Dll's were corrupt.

[ISS Support Case] ABCIP Communication Configuration

Client reached out looking for guidance on configuring ABCIP driver.

[ISS Support Case] OI Server - Items not Reading/Writing

[ISS Support Case] -/W Status for All Tags in PLC

Customer changed IP Address of PCs and a PLC and now cannot get communication going to the ABCIP successfully. In Diagnostics, all tags show with a value of 0.

[ISS Support Case] OI Server - Stops Working Intermittently

[ISS Support Case] Omron FINS Comm Driver Download

Customer is looking for the download for the Omron FINS Comm Driver.

[ISS Support Case] wwClient General Guidance

Ref case: 97937 Using diagnostics to troubleshoot getting missed results. ABCIP 7.0 CORE 3.0 Seeking information on this diagnostic utility.

[ISS Support Case] Installing KOYO on newer core 3.0 DASWRAPPER.DLL CORE G 2.2

I have an older issue with installing the OI.KOYO driver in AVEVA 2020, where you instructed me to rename the 2020 DASWRAPPER.DLL file to old and copy in an older version. Cant seem to find the older version, could you possibly send me a file that would allow a load ?

[ISS Support Case] Archestra Modbus Connection

The customer is attempting to configure a Modbus TCP connection within AVEVA System Platform (2017 U2). They confirmed that communication with the controller works via an external Modbus scanner, but are unable to successfully read data into the IDE (Integrated Development Environment) using existing ModbusEnetBridge-based configuration. Customer reported that scan groups were configured, but object attributes in Object Viewer are showing bad quality. Customer indicated that their integrator mentioned this setup is based on an "older style" of Modbus communication, with plans to modernize the architecture within the next six months. They are currently troubleshooting within the IDE directly, not via the System Management Console (SMC) or using the more modern OI Server configuration. A follow-up session was scheduled to further investigate the system live and collect diagnostic information, including logs. Key Details: Customer can communicate with controller using a standalone Modbus scanner. Unsure how to replicate the same communication inside Wonderware IDE. Using "ModbusEnetBridge" object in the IDE (legacy communication structure). Unable to read data into Object Viewer quality shows bad or invalid. Scan groups are configured but not reading expected data. Communication and object configuration appear legacy; planned upgrade may affect architecture. As part of the initial troubleshooting efforts, a test was conducted using WWClient to validate communication with the Modbus server. Objective: To verify if data can be manually polled from the Modbus device using a known-good test client (WWClient), bypassing object configuration in the IDE. Procedure: WWClient was launched on the system where System Platform is installed. An attempt was made to connect to the device using the known Modbus address and tag syntax consistent with the ModbusEnetBridge configuration. A tag read request was issued targeting a known Modbus register expected to return live data. Outcome: The attempt was unsuccessful. WWClient returned a hexadecimal error code: 0x01D67028. This error indicates that the client was unable to complete the request successfully potentially due to: Incorrect syntax in the item name Communication layer issue between the client and the OI Server/Bridge Misconfiguration in the ModbusEnetBridge object or associated scan group IP/Port mismatch or port being blocked Notes: This result further confirms that the issue is not isolated to the IDE configuration but may be systemic to the communication path or ModbusEnetBridge setup.

[ISS Support Case] OI Server - Initial Set up Questions

Customer had a brand new InTouch system (using free version for testing). He wants to test intouch with comms before actually purchasing it. He wasn't sure where to set up Comms.

[ISS Support Case] Gateway Issue

OPC data coming in is showing bad. 0x0004 is being displayed when testing in wwclient.

[ISS Support Case] Redundant (OPCUA) device configuration

Using the Redundant Device setup in OI Gateway, we cannot establish GOOD values. The individual devices that the Redundant Device configuration is connected to appear to be GOOD quality. It only seems to be a problem when trying to see data through the Redundant Device setup.

[ISS Support Case] Questions Targeting The Running Of DASABCIP & OIABCIP Simultaneously

Question about some licensing WSP So Im currently trying to run two versions of OI DASABCIP OIABCIP Running a DCS 2014 R2 SP1 OI ABCIP G2.0 v7 CORE 5.2 DASABCIP 5.0

[ISS Support Case] wwClient Refresher Guidance

ref case 99097 Migrating Galaxy SMC Access To MBTCP configurations Locked Requested follow up wwClient refresher.

[ISS Support Case] How to find configuration files for Wonderware OI Servers

How to find configuration files for Wonderware OI Servers

[ISS Support Case] Compatibility for certain controllers

Going to be running different versions of firmware with ABCIP. 2023R2 and SP1 good up to firmware 36 and 37.

[ISS Support Case] 2023 R2 SP1 Issue

When the OI ABCIP starts up, it will run for about five minutes and then shut down. Warning in the Log Viewer: "The current license does not allow multiple versions of the same server to run. Please upgrade to a Professional level license or higher to leverage this functionality. ABCIP is shutting down."

[ISS Support Case] MBTCP - Corrupt AARUL File

Same as 95599 Same issue, different system. SMC hierarchy is blank for MBTCP.

[ISS Support Case] OI Server - Download for ABCIP

Customer looking to add some devices to end user's system. Needs to install a different driver.

[ISS Support Case] OPC Server - Download/Comm Issues

Customer has old system that he's migrated from VMWare to HyperV. Only difference is the Comm driver pack versions. Old system (working) has a newer version on it.

[ISS Support Case] Configuring SMC for correct output Value

Values in the PLC are supposed to be retrieved as Floats. When looking at the values in App Server or in the MBTCP Diagnostics, they either don't appear at all or are not Floats.

[ISS Support Case] DAS SI Direct Driver Request

Client reached out requesting a version of DAS SI Direct Driver compatible with InTouch 9.5.

[ISS Support Case] OI server missing from OCMC

A customer reported an issue while working with the AVEVA Communication Driver Pack 2020 R2. Specifically, the OR server was not displayed in the OCMC/SMC. Although the customer confirmed that the Communication Driver Pack was installed, the particular driver was not listed.

[ISS Support Case] OI SIDIR Showing Licensed On AOS1 But Free Mode on AOS2

Customer has OI SIDIR installed on a redundant AOS pair. In the SMC on AOS1, the icon shows that the SIDIR is licensed. On AOS2, the green check mark shows that it is active but there is no license icon behind it (no demo mode icon either).

[ISS Support Case] ABCIP connection issues

Customer is trying to create their tag structure in InTouch. The Auto-Build tab in the OI ABCIP is throwing an HTTP 503 error and he cannot access it to import the L5K file and create InTouch tags using it.

[ISS Support Case] "OI Communications Driver Licensing and Compatibility with Legacy System Platform Versions"

A customer called in with installation and licensing questions related to an OI communications driver. They specifically wanted to know how to license the driver and whether it would be compatible with their existing application, which is running on AVEVA System Platform 2014 R2.

[ISS Support Case] OS Configuration Utility Information

Client reached out looking for guidance on the purpose and location of the OS configuration utility.

[ISS Support Case] OI Core 3.0 Request

Client reached out requesting a copy of ABCIP communication driver that would be compatible with InTouch 2014 R2 SP1.

[ISS Support Case] OI Driver Communication Issue with PLC

The customer reported that their OI driver was unable to establish communications with their PLC. Initial troubleshooting included verifying and correcting access names within InTouch, as well as testing connectivity using www.client. Despite these checks, the connection could not be established. Upon further review, it was noted that the PLC software was installed on the workstation. Investigation revealed that the tag in the PLC was configured as a local tag rather than a global tag. This configuration prevented the OI driver from accessing the required data.

[ISS Support Case] OI Server configuration transfer

The lost their configuration after upgrading and want to know how to export the configuration from their backup

[ISS Support Case] OI ABCIP is missing on new install

Need to install abcip, communication drivers is installed

[ISS Support Case] OI Server - Compatibility

They are upgrading some wonderware PCs to newer versions. From 2014 to 2020. Running into issues with data freezing, not updating correctly. They had to revert to the 2014 computers. His question is with the 2020 system platform is that still compatible with the old DA drivers?

[ISS Support Case] TopServer Communication Error

Client reached out as after moving the PC physically the location all the tags are now showing bad quality. When observing the logs there were several messages related to invalid certificates such as: "unable to start the ua server due to certificate load failure" After observing this used the OPC UA configuration manager to reissue certificates but, the issue persisted.

[ISS Support Case] Com Server support for ABCIP and firmware 33

Com Server support for ABCIP and firmware 33 recommend G-2.0(v7)

[ISS Support Case] No Data From OPC Connection

Unable to communicate with device from OI.gateway

[ISS Support Case] Looking for new version of ABCIP

The client is running an upgraded application and needs to replace the ABCIP IO Server with a new version.

[ISS Support Case] DASGEDRTP configuration set

trying to copy the configuration of the DASGESRTP on one Wonderware InTouch workstation and import it to another. We are decommissioning a window 7 InTouch workstation and implementing the same ww app on a windows 10 machine. I would like to no have to recreate the DASGESRTP configuration but instead create an archive file and then import it (use another archive file) into the new machine.

[ISS Support Case] Device connection to ip address timed out, socket closed. Historian Node and Coms Loss

Device connection to ip address timed out, socket closed. Blames ABCIP but cant ping PLC from Historian

[ISS Support Case] How do I activate the license? The server is not connected to internet.

Doing an Offline Activation starts on page 57 AELicenseManagerGuide37002. Using the Configurator starts at Page 40 of the AELicenseManagerGuide37002. Remember you need to put the Com Server Licenses on the Historian node and use the Configurator on the InTouch Nodes to point to the Historian.

[ISS Support Case] IO is not connecting after restarting MBTCP OI Server

After a disconnect, IO is not longer working

[ISS Support Case] How to Configure a Central License Server

installed IO Driver ABCIP 5.0 Installed License On Historian Offline. Showing as pending activation

[ISS Support Case] General questions on installation of OI Core and OI Servers with Application Server

General questions on installation of OI Core and OI Servers with Application Server

[ISS Support Case] Unable to communicate to Allen Bradley PLC

Client is unable to connect to the ABCIP OI Server

[ISS Support Case] TI500 OI Server

TI500 1.17 version on Windows 10 21H2

[ISS Support Case] Unable to Communicate With PLC

OI.MBTCP Not bringing data into application. SMC advised "illegal data" in the input

[ISS Support Case] OI.GESRTP Unable to Stay Connected

OI Server is connecting and disconnecting frequently

[ISS Support Case] No updates from all but three device groups for the same OI Server

No updates from all but three device groups for the same OI Server. Using ABCIP latest version. This has been working for years and has only started failing in the last day or so.

[ISS Support Case] HMI is unable to communicate

Control Logix L71

[ISS Support Case] OPCUA Configuration

After adding the Basic 256 security, the communication no longer works

[ISS Support Case] Planning an upgrade are Standalone IO Servers compatible with 2020 R2

Currently using classic InTouch on 2012 (10.5) and some at 2014 R2 Objective to get on windows 10. Would like to upgrade to 2020 R2 SP1, but they may need to stick with 2014 R2 SP1 P01 Q1: Are current OI Servers compatible with the 2020 R2? Q2: What to I need / how to do to back up? Current using standalone OI servers CORE 3.0 (ABCIP, ABTCP, DAS_5.0).

[ISS Support Case] DASABCIP 5.00 now lic problem

DASABCIP fails red x

[ISS Support Case] DASMBTCP 3.0.100

And Quantum support

[ISS Support Case] OI.GERSTP G-1 Showing as BETA in SMC

Installed OI server but it's showing up as BETA in SMC.

[ISS Support Case] Modern Driver For GE RX 3I

Looking for a proprietary driver to communicate with this device as part of an upgrade

[ISS Support Case] Unable to install ABCIP OI Server

OI Core G-3.0 ABCIP G-2.0 It gives an error message when launching WindowMaker

[ISS Support Case] No updates after installing GESRTP OI Server

No updates after installing GESRTP OI Server

[ISS Support Case] OFS Server Install

[ISS Support Case] Setting up ABCIP connection

[ISS Support Case] Communication is not working to some tags

3/4 work ok but one of them does not. CompactLogix 5380 firmware version 32.x

[ISS Support Case] Looking for help setting up DASABCIP

The client is recovering from a recent Panel crash and is needing some assistance with the DA Server setup.

[ISS Support Case] Could Not Access "Access name xxx" Start ABTCP.EXE

When launching Windowviewer, this message flagged for 3 OIABTCP instances

[ISS Support Case] ABCIP and com issues

ABCIP version 2018.1204.2894.1

[ISS Support Case] Up updates from MBTCP OI Server

Up updates from MBTCP OI Server

[ISS Support Case] Up updates from MBTCP OI Server

Up updates from MBTCP OI Server

[ISS Support Case] Modbus driving displaying negative values.

[ISS Support Case] OPC and Fins

2014R2 Fins Server version G1.2 Windows 10 build 20H2 PLC CJ2 and wants 250msec updates with 20K tags

[ISS Support Case] Communications Dropping After 72 Hours

I/O stops communicating with application and leaves ??? in all displays after 72 hours in ITME app

[ISS Support Case] Requesting assistance setting up communications to a PLC

Trying to setup communication for a new line.

[ISS Support Case] GESRTP Not Communicating

Code 0018 in diagnostics and WWclient when trying to read

[ISS Support Case] GESRTP Not Communicating

Code 0018 in diagnostics and WWclient when trying to read

[ISS Support Case] Unable to Configure Driver

Potentially moving from Top Server and testing DA OMRONFINS. Needed information on how to configure

[ISS Support Case] Unable to Configure Driver

Potentially moving from Top Server and testing DA OMRONFINS. Needed information on how to configure

[ISS Support Case] Unable to Update Driver Settings

Unable to see DASABCIP.3 configuration "'Global Parameters' cannot be shown or configured because the corresponding editor for the item is invalid or has not been installed on this machine. Please install the editor and try again."

[ISS Support Case] Unable to Update Driver Settings

Unable to see DASABCIP.3 configuration "'Global Parameters' cannot be shown or configured because the corresponding editor for the item is invalid or has not been installed on this machine. Please install the editor and try again."

[ISS Support Case] Koyo tags are dropping in and out

Tags are dropping in and out.

[ISS Support Case] Getting no data from OPC server

Using top server made name changes. see live values on the opc side.

[ISS Support Case] Getting no data from OPC server

Using top server made name changes. see live values on the opc side.

[ISS Support Case] Move OI Server Configuration

Didnt know where to move the OI config files to use on another machine

[ISS Support Case] Move OI Server Configuration

Didnt know where to move the OI config files to use on another machine

[ISS Support Case] Big RED X on OI ABCIP because of OIABCIP.aaCFG

he did something with his aacfg he can not copy and paste files due to IT from working PC so used orginal DASABCIP.aacfg Windows 7 InTouch 10.1

[ISS Support Case] Big RED X on OI ABCIP because of OIABCIP.aaCFG

he did something with his aacfg he can not copy and paste files due to IT from working PC so used orginal DASABCIP.aacfg Windows 7 InTouch 10.1

[ISS Support Case] fail to poke

MBTCP 4 G1 on Server 2019 InTouch 2017

[ISS Support Case] Needs Installer for OIABCIP

Tring to match existing work stations. Just completed WSP 2017 u2 sp1 install and ABCIP is not listed in SMC. Does not see OI ABCIP in communication drivers on GCS site.

[ISS Support Case] How to back up and restore Configuration Set

Tried to follow TN but paths not lining up

[ISS Support Case] Trying to locate OI GESRTP

Q1:Trying to locate and download an OI server. It's to connect to a GE PLC needs (GESRTP). Q2:We use ABTCP on really old automation projects. I was told that is no longer supported but is is visible in the installation list of CDP.

[ISS Support Case] OMRONFIN's giving us the global error when trying to get into the configuration

[ISS Support Case] Issues getting OPC UA data into the galaxy

The client is trying to read an array into an app server object from within OI Gateway and it is not currently working.

[ISS Support Case] DASABCIP topic disconnecting every few days

Setting to change within ABCIP keeps dropping out every few days 2014 R2 Particular Topic in the IO server

[ISS Support Case] BAClite OI Server

Syntax question baclite version 2020.1207.3628.2 wwclient and make connection to baclite and $sys$status Aveva has a Tech Note 10389 Determining OI BACLITE station connection string parameters https://softwaresupportsp.aveva.com/#/okmimarticle/docid/tn000032510 InSource also has a Tech Note Configuring the BACnet/IP BACLITE OI Server https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control/DA_//_OI_Servers/Maximize_%26_Optimize/Configuring_the_BACnet//IP_BACLITE_OI_Server status item/tag for the BACLite is $sys$status (this is the internal to the Comm Servers own status/health tag and a value of 1 is good for the software) TN DAS144 Monitor DAServer to PLC connection from InTouch https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control/DA_//_OI_Servers/Maximize_%26_Optimize/TN_DAS144_Monitor_DAServer_to_PLC_connection_from_InTouch

[ISS Support Case] Installing latest version KOYO on newer core 3.0

Direct email: Noticed from an old screenshot that the KOYO version Im using appears to be 1.18.0.0 but today on Aveva product download page there is a version 1.24 released in 2020. On my new VM I have a the install for OI-KOYO OI Server. It says its compatible with all of the following, including 3.0 which is confusing. Sorry if im reiterating but should I start with a G-1.0 series OI Core and upgrade to 3 later? I was originally just going to do 2.2 but not im not sure how picky it is.

[ISS Support Case] OI Server standalone install missing Gateway

Mario Ive completed the first two steps. On the basic SMC for 1.0 there is no OI Wonderware Gateway. Is that a feature of 3.0 or is that something Ill need to get as well?

[ISS Support Case] Looking for assistance installing the Koyo OI driver on a stand-alone PC

The client previously had this working on another machine and is looking to get it setup on a new image

[ISS Support Case] OPC DA from RSLINX Classic to OI.Gateway

Trying to pull data from RSlinx (classic) using OI.Gateway 5.2.0 OI CORE G 2.1 can browse items in gateway. not getting any data.

[ISS Support Case] PLCs stopped talking

Allen Bradley PLCs stopped updating on a PLC that control a certain train

[ISS Support Case] Unable to deactivate OI driver

All options are grayed out in the OI Server

[ISS Support Case] Question about DCOM communication

Would you be able to help me with Dcom Communication concerning the Windows update? Trying to figure out with our setup if we are using DCOM communication. In the SMC we are using ArchestrA.DASABCIP to communicate with Compact Logix. With this setup would we need to be concern with Dcom and the Microsoft Update? Any information you can provide would be greatly appreciated.

[ISS Support Case] Download ABCIP Driver

Needed the site in order to download an ABCIP driver

[ISS Support Case] Not getting new tags from DASABCIP

The client has recently added tags / registers on the PLC and they are not working in InTouch

[ISS Support Case] Unable to Connect to PLC

Unable to connect to Softlogix PLC using OI.ABCIP.2

[ISS Support Case] OI Server data issue

Some data points don't seem to be coming in properly from the PLC.

[ISS Support Case] Blank DDESLPlugin service

Site with Deployed app in production lost GESRTP service, which had 0 active items that it was looking for. Neither restarting the GESRTP service nor redeploying SL fixed the issue. Issue was resolved with a complete undeploy/redeploy of the Platform. Uploading log files with the time this occured.

[ISS Support Case] OI Server is not acquiring a license.

The client is using the MBTCP OI Server

[ISS Support Case] Unable to Configure Driver

Unable to configure OI.OMRONFins to communicate to CS1 PLC

[ISS Support Case] OI.Gateway Crashing

OI.Gateway crashing randomly and has to be restarted to recover

[ISS Support Case] OMRONFINS Multi PLC Communication Issue

have been using DA server version for years. Moving to 2020 and using OI. With one PLC everything is fine, with a second PLC it will not communication. Should be same hardware configuration Using CDP CDP 7.2.200 that came with install. The configurations appear correct communication is possible to PLC 1 and PLC 2 but only one at a time.

[ISS Support Case] DA driver downloads

[ISS Support Case] Websvc not seeing data

[ISS Support Case] Unable to License Driver

DASABCIP.5 unable to acquire a license

[ISS Support Case] An ABCIP OI Server topic not updating and CompaqLogix generating STS=0101, ExtSTS=0312: Link Address specified in Port Segment Not Available

An ABCIP OI Server topic not updating and CompaqLogix generating STS=0101, ExtSTS=0312: Link Address specified in Port Segment Not Available

[ISS Support Case] Discrete Inputs are Sticking

Discrete inputs are staying in the previous value after being clicked

[ISS Support Case] One PLC is not working

It works intermittently. It is a ControlLogix L71 processor. Firmware version 20.04 Communication Drivers Pack 2020 R3.

[ISS Support Case] Unable to Communicate to PLC

Unable to connect topserver PLC connection to Intouch

[ISS Support Case] OPC UA connection to ABCIP

data source OI ABCIP Establish OPCUA connection with Canary Historian (local) to OI ABCIP CORE 3.0 ABCIP v 7 2014 R2 SP1

[ISS Support Case] ABCIP installation issue please uninstall the higher version 7.2.2

Installed ww 2020 and trying to install ABCIP but is directed to point to a folder with valid install files? Downloaded ABCIP driver version 11.21 when trying to run it gets: please uninstall the higher version 7.2.2...

[ISS Support Case] Drivers Stop Working Intermittently

OI.ABCIP and OI.TI500 stop working. ABCIP flooding SMC with multiple rejects and TI500 failing with "Poll operation failed, error code 19 Failed to connect to the PLC"

[ISS Support Case] Unable to add a new port to OI Server

ABCIP driver. Parameter could not be shown or configured because the corresponding editor is invalid or not installed on this machine.

[ISS Support Case] Unable to Read Data

OI.MBTCP.1 unable to read data from PLC

[ISS Support Case] Unable to Configure Driver

When attempting connection to PLC with OI.OMROMFINS, Log file shows "Poll operation failed" messages

[ISS Support Case] Application Not Getting IO New Install

Uninstalled CDP and installed DASABCIP 5.0 broke IO.

[ISS Support Case] OI Server

OI Server started having random failures 4 to 6 weeks ago. The failure is the NIC (virtual network interface card) no longer works. The OS continues to run. The OI server continues to run, although all it does is generate thousands of errors like "The xxxxx message timed out", "Failed to Connect to...", "Device connection attempt to nn.nn.nn.nn timed out, socket closed". The Windows Event logs are clean - well, plenty of stuff in them but no warnings or errors along the lines of "NIC is dead". So I'm getting no clues in the logs, the OS continues to run, the DA server continues to run, but the NIC can not reach anything. My VMWare find no errors, and are convinced that something on the OS/Application side is "locking up" or "corrupting" the NIC. It never did before. And it doesn't do it on our other 2 DA servers that we run at our remote plant sites. Please help us determine the cause of the failures, or eliminate possible causes like configuration. Our VMWare team specifically asks us to: "When running Wonderware on a Windows 2016 virtual machine running the Vmxnet 3 adaptor we experience an outage of the NIC card only. Everything else on the operating system is fine." When the DA server no longer can communicate with PLCs we lose all data collection until the server is rebooted. Please help.

[ISS Support Case] MBTCP failed to acquire any type of license feature 'OI_Server' of version 11.1

MBTCP failed to acquire any type of license feature. OI server license manager time out Please install valid license for this OI server product

[ISS Support Case] Client Unable to Receive IO

Windowiewer client unable to connect to PLC for i/o

[ISS Support Case] Exposing System Platform Data Via OPCUA

I would like to configure my Wonderware System Platform system as an OPC UA server. Purpose is so that a different server running Kepware can connect and read galaxy tag values. Are there any instructions on how to set this up? Do I need to install anything? SMC screenshot is attached. Application Server 14 R2 SP1

[ISS Support Case] System Management Server Credential Prompt OI.Gateway Install

had a window to install the software for two communication options. The first being the local instance of the GATEWAY server installed on the Kepware Server VM. And the second being the SuiteLink components for both Aveva and Kepware. I believe the next step to get either of these options working is to establish the trust relationship with the Galaxy Repository server. This should just be a matter of having the company that manages this sites factory floor network establish a service account.

[ISS Support Case] Remote OPC DA Firewall / DCOM documentation

Direct email. I used FS Gateway and set up an Kepware OPC DA connection. I was able to get it to work on one server, but not another. Im guessing there is a firewall or DCOM difference between the 2 servers. Is there a list of firewall/DCOM settings that need to be set for OPC DA to work?

[ISS Support Case] Attribute Doesnt Appear in Validation List

8/9 Attributes under a DDEsuitelink client validate successfully, but the 9th does not appear.

[ISS Support Case] SMC(s) not displaying node with new OI.Gateway Install

Direct email: I was hoping you could save me some time understanding why the SMC is not letting me add a new node to the node groups for the two existing SMCs, one on the GR server and one on the RSLinx OPC server

[ISS Support Case] AVEVA System Monitor not showing up in Configurator on New Install

Direct email: I was hoping you could save me some time understanding : Why is AVEVA System Monitor not showing up in the configurator for the node I am currently setting up, the Kepware server:

[ISS Support Case] Looking for hotfix IMS 1467078 Ref TA523

The client is looking for the hotfix referenced in the Aveva update below: AVEVA-2021-002 and TA 523:

[ISS Support Case] Insight Publisher Started Publishing to the Wrong Data Source

over the weekend (Sunday) using ABCIP (CSV with tags) to Insight Publisher publishing to the wrong data source. As a results has lost all the tags that are currently being monitored.) (see case 81642 'share option') Insight Publisher 4.2 CORE v6 ABCIP v7 Gateway v 6

[ISS Support Case] OI OMRONFINS

Installation of OMRONFINS OI server G-1.2 Series says it installed successfully but does not appear in SMC and the OMRONFINS services also fails to start when trying to start manually.

[ISS Support Case] Switching to TI500 OI from Top Server Syntax Reference Issue

Trying to use TI 500 OI Server (talks to TI.500 controllers) used to use Top Server but now trying to switch to the OI. Has some tags not reading on an application For example in the old top server items were referenced V100:08 however now in OI some of those are not reading

[ISS Support Case] Switching to OI From DA General Questions

Do I just install new OI-X and it replaces? Does it replace the original DA-X or do they both show up? Should I install new OI servers that we use (I did try ABCIP a few years ago but didnt think it was worth switching to at the time) If switching to new OI servers should DAS server be un-installed or just de-activated? Any license concerns

[ISS Support Case] PLC Comms are slow

SIDIR... s7-300 has slow responses

[ISS Support Case] Micro820 Not Communicating with ABCIP

using Micro Logix 820 not able to get it to read any tags. OI.ABCIB daserver 5.0 (same server not running) Managed InTouch Just recently patched

[ISS Support Case] Unable to install DASMBTCP on Windows 10

Getting an installation error.

[ISS Support Case] How to configure FsGateway InTouch Connection

Ref case 82406, I am still having trouble with this basically what I'm trying to do is expose tag data running on an Intouch application to a logger which is running remotely on a server. On the same machine as the logger is System Management Console. I have installed TOP server on the Intouch Application machine. Am I headed in the right direction?

[ISS Support Case] Latest Firmware Supported by Driver

Whats the latest firmware DASABCIP.5 supports

[ISS Support Case] Comm Issues with TSX Momentum

Communication intermittently dropping out Call Notes: Dropping it down to 1 on the files. Maximum outstanding messages reduced to 1 (MBTCP). Communication recovered automatically. polls device group every 4 seconds. On O&T out to site. Would drop out for 60 seconds to a minute and a half. don't know if it's the revision of firmware. Still picking up some weird things happening. Some of it may have to do with how it was programmed. Getting a failed to connect takes 2-3 minutes to get a socket back. Is there anything on an ABCIP that can be done with that in regards to 'communication timeouts' 2020R2 having a lot of messages come through about a historian (info) 3-4 or 10 remaining disk space on circular drive messages in blocks 5:55 am - 10:55 am

[ISS Support Case] Archiving drivers

[ISS Support Case] Needs ABCIP Communication Driver

Installing ABTCP 10.0 GCS site is not as straight forward as it could be.

[ISS Support Case] Getting an error STS=15 Too Much Data Was Received

Getting an error on the logger, STS=15 Too Much Data Was Received. Wonderware version 10.1 Win 10 ver, 20H2 End device 5069-L330ER firmware 30.1

[ISS Support Case] Unable to Configure Driver

Unable to read data from L81 PLC. wwclient code 001b and socket time out messages in the logger

[ISS Support Case] Meaning of Licensing Error In SMC

Im getting an error, something to do with the license, could you help with this, it is the one highlighted in red. Please contact Schneider Electric Software technical support regarding licensing error VerifyFileSignature(C:\Program Files (x86)\Wonderware\OI-Server\CommonFiles\bin\SELicensing.dll

[ISS Support Case] OI server issue

ABCIP complaining about a license

[ISS Support Case] Insight Solution Stopped Publishing

have an aveva insight application that used to work (till about 20 days ago). It routes data from OPC and publishes it for access via insight. I'm not an expert at these systems. The OCMC in the help about says it's version 2022.0713.4211.1. I tried repairing the installation with the old install file --> No improvements. I tried installing with the current download from online.wonderware.com. In the OCMC, I see the data that is collected from the OPC server refresh. --> I think the OCMC is collecting the data. The Log file shows a couple errors I cannot figure out: including: Publisher failed to configure store/forward 'C:\ProgramData\ArchestrA\Historian\IDAS\SF\LOCALHOST\' for LOCALHOST, error = 138 (Failed to write to Store/Forward lock file) [CIMSERVER; StorageNode.cpp; 1238] Publisher failed to restart acquisition, error = 138 (Failed to write to Store/Forward lock file) [CIMSERVER; IdasServer.cpp; 3095] I have tried deactivating the OI.Gateway. and stopping the wonderware suitelink. Then resume the gateway and restart the process. I have tried to attached the log file with the last few hours of entry. the system rejected the log file so I changed the extension from *.aaLGX to *.txt

[ISS Support Case] Supertags not able to be read

[ISS Support Case] DA server configuration export DASSIDIRECT to OISIDIR

Attempting to export or copy a DA SIDIRECT configuration from one Historian server to another Historian server. The old server is running Wonderware 2014; the new server is running System Platform 2020 R2 SP1 and using OI drivers. Using https://www.logic-control.com/techarticles/Moving%20DAServer%20Config.pdf as a guide. Have also tried just copying the aacfg file using https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control%2FDA_%2F%2F_OI_Servers%2FMaximize_%26_Optimize%2FTN_DAS164_How_To_Copy_the_Configuration_of_a_DA_Server_From_One_Machine_to_Another as a guide. Have used this same procedure successfully for ABCIP and MBTCP drivers. For some reason the SIDIRECT drivers will not migrate. OI SIDIRECT configuration is blank after performing "User Another Configuration Set" and then reactivating. Do you have any idea why the MBTCP and ABCIP archives and use another config set would have worked successfully but the SIDIRECT did not work? Have performed refresh and also rebooted server, but these did not work.

[ISS Support Case] OI Gateway License

Does OI gateway require a license to run

[ISS Support Case] Communication Driver Installation Assistance

Just finished migrating application wants to install Communication Driver. Control Logix L8 series firmware 30

[ISS Support Case] No Data From Servers

DASMBTCP and DASABCIP arent returning any values but quality is good

[ISS Support Case] Driver Compatbiility

Looking for driver compatibility for a specific PLC

[ISS Support Case] Unable to See List of Servers

List of OPC servers doesnt populate when selecting from the System Management Console

[ISS Support Case] OI-MBTCP does not detect license

MBTCP OI Server is not able to acquire a license.

[ISS Support Case] Conversion of tag to DA to OI server

Converted a tag from use of DASMBTCP to OIMBTCP on an SP2020 R2 SP1 Historian. Made IO server and topic same as DA server and topic. Received no errors in creation of IO server or topic. Moved tags from DA server to OI server. Cannot understand why the Historian tag is not receiving data. wwclient returns the expected tag value.

[ISS Support Case] PLC connection disconnecting

When remote IDAS is setup for a compactlogix plc is keeps disconnecting. Firmware v33

[ISS Support Case] Windowviewer Stalling Randomly

Roughly every 20 mins or so Windowviewer will slow down in performance between moving through windows, inputs, etc

[ISS Support Case] Tags not reading correctly

Will be sending over some screenshots of configuration. Locked down so cannot do a remote session

[ISS Support Case] Can you communication with SEL-751 within System Platform

I wanted to verify that we would be able to pull information directly from the SEL-751 into System Platform 2020R2 SP1 via one of the OI communication drivers. The customer would prefer to use Ethernet/IP. I need to know which options are possible.

[ISS Support Case] InTouch question

Which driver to use to talk to Siemens? PLC is an S7-1500

[ISS Support Case] Unable to Read Data From PLC

Cannot read data from compaclogix l37 plc

[ISS Support Case] Unable to Communicate with PLC

Unable to communicate with s71500 plc using OI.Sidrect

[ISS Support Case] Diagnostics For Driver Shows Unexpected Status

In Diagnostics within the SMC for OI Gateway, user is seeing am unfamiliar status against certain points under the device group section.

[ISS Support Case] Unable to Install DA Server

Unable to install DA SiDirect. Installer asks for a specific version of the core, but there is a later version of the core already present

[ISS Support Case] OI-SiDirect on 2023 questions

Older system crashed and they have the backups. Siemens s7-1214

[ISS Support Case] Request For Driver

Requested DASABCIP

[ISS Support Case] Unable to access SMC OI Configurations

Trying to configure failover / 'rollover' which is working on a previous system with DAServers. Now trying to use OI but unable to access configurations in SMC. Undetermined error

[ISS Support Case] Copied Configurations are not being read by OI.MBTCP

Client had archived configuration sets from an existing 2014 R2 system and selected the option use another configuration set on the new 2023 system but it was not working. Ultimately the client is wanting to configure a secondary IO source in InTouch.

[ISS Support Case] Unable to Activate Driver

When trying to start OI ABCIP, the options to activate in the right click menu is disabled

[ISS Support Case] OI Server diagnostics

OI Server - they can see diagnostic but from the GR node and dev station when they look at diagnostic they cant see anything. oiabcip and mbtcp CDP 7.2.200

[ISS Support Case] OMRON PLC is not working

quality is 0x0018. This was working before. It worked before and stopped working this morning.

[ISS Support Case] Driver Shutting Down

OI.ABCIP shutting down with the message indicating that the proper license isnt in use

[ISS Support Case] How to backup DA Server configuration

How to backup DA Server configuration files

[ISS Support Case] Unable to See Configuration

No items under the DA server are present in the System Management Console

[ISS Support Case] Unable to Configure Driver

Attempting to configure OI.Modbus to communicate with a micro820 and is unable to retrieve float values

[ISS Support Case] ABCIP (OI Server) does not connect to new plc

[ISS Support Case] Unable to Add Ports to Configuration

Attempting to add a configuration set to ABTCP and the options are disabled

[ISS Support Case] Unable to Configure PLC

Has multiple PLCs to configure through one MBTCP instance but is unable to change port in the modbusbridge object configuration to do so