[ISS Support Case] TI 500 - Disconnected Post CDP 2023 R2 P01

Last updated: March 6th, 2025

Description

Upgraded to 2023 R2 P01 experienced a disconnect at 8am this morning. Describes loaded log file. Seems like this happened once before shrugged it off Firmware 1.27 South parkway WWTP

Author: Kevin Modlin
Published: March 6th, 2025

Details:

Product: DA / OI Servers

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	10/09/2024
Case:	87675

Give feedback about this article

Recommended articles

[ISS Support Case] OI Gateway Servers disconnecting every 7 minutes

They stay offline for about 2 minutes then they reconnect. They don't see any reconnect scripts that could cause it. They are waiting to reboot until they have a good opportunity. System platform 2020R2 SP1 They recently migrated to a new server. Suggested it may be a firewall or security program interfering with the connection. They will check with the IT department about that. Not available until the afternoon on 9/6/2024

[ISS Support Case] Professional license required

Were creating a new instance of the OI server the error, professional license required as displayed

[ISS Support Case] Failure to Create Additional MBTCP Server Instance

Client reached out as when user was attempting to create additional MBTCP server instance they received the following error message: "Multi-Instance configuration is only supported with a professional level license or higher. Please upgrade the license to create additional instance's." Client also had the following error in the logger: "LicAPISvcProxy.NET failed to communicate with Aveva Enterprise License product service."

[ISS Support Case] Setting up communication to a CompactLogix 5380 PLC

I have an HMI application in Intouch 2020 R2 SP1 20.1 and I should configure the communication via AVEVA ABCIP driver with the Rockwell Allen Bradley PLC CompactLogix 5380. Can you give me some instructions how that has to be done? Is there any document or site that explains that?