AVEVA OMI Support Cases

[ISS Support Case] Trend not showing correct data from the previous day

Production machine that's been in production for a while Noticed the issue on the 20th They are unaware of any changes that could have caused the issue

[ISS Support Case] OMI MapApp Configuration

Client reached out looking for guidance on configuring the MapApp.

[ISS Support Case] Trend SQL DB Connection Issue

Client reached out due to receiging the following error when trying to login/connect to SQL DB within OMI Trends: "System.Security.Cryptography.CryptographicException: Key not valid for use in specified state."

[ISS Support Case] OMI Alarm Client Not Re-Querying Properly

I am having a really hard time understanding why my alarm query is not updating according to the script I wrote up. I have a script that should change how the alarm client is queried based on the current navigation. It updates the query accordingly when I navigate from one layout to another. However, when I navigate from one screen to another (that uses the same layout), the alarm query refuses to update!

[ISS Support Case] Disable Alarms and Events by default

In the option the check box for enabling Alarms and Events is default but when unchecked the status does not stay.

[ISS Support Case] PlaySound in OMI When An Unacknowledged High Priority Alarm Is Present

Trying to implement a solution at customer site audible alarms when alarms are presented on screen. When there are un-acknowledge high priority alarms 1 & 2 Alarm platform critical alarms >= 1 AlarmMostUrgentInAlarm AlarmMostUrgentInIt

[ISS Support Case] Archestra Graphic not Displaying in Managed Viewapp

Client contacted support due to newly created valve graphic not showing up when added to symbol in viewapp. The graphics/valves title would show but, the actual graphic/valve was completely transparent.

[ISS Support Case] remote servers showing not avaiable

cant connect to galaxy, someone made changes to the server, IT install some IT ticketing

[ISS Support Case] OMI Trend App

We are using a script in a Layout that is using the Historical Trend App. When we use this layout directly in the ViewApp it works. However if we drop this layout as content in another layout in the ViewApp, some of the items do not work. I am attaching a file that highlights the lines of script that are not working.

[ISS Support Case] Acknowledged Alarms showing Incorrect Summary

Client called in due to Acknowledged alarms are not stored in A2ALMDB with the proper comment, instead the string "Std ACK -" is stored.

[ISS Support Case] Does WebView Engine Support Sound

Is it possible for sound to play in a session from a view engine? A sound created as part of an alarm going off as an example.

[ISS Support Case] Alarm Standard Comment Issue

Client reached out because when acknowledging alarms in OMI Alarmapp they are storing "std-ack" in front of the actual alarm comment.

[ISS Support Case] Pannel Data

Place data into a plane is able to use a show a symbol action and have a pop up Customer wants the pop in a pane Does not fill the face plat with data

[ISS Support Case] InTouch OMI not receiving data after reboot.

Client installed Microsoft RDS Cal on terminal servers. After rebooting server after install one of the terminal servers is no longer acquiring data. After going through this procedure the server is now receiving data, but the Platform and engine fail to startup/go on scan when the server is rebooted. It said it couldnt communicate with the engine. I logged onto the node and found that the platform had failed to startup. Below are steps I have taken: Manually started it off scan. Tried to set it to On Scan, but it failed. I opened the log viewer and tried again and it was successful. The Engine was off scan, so I set it on scan and it was successful. At this point the viewapp appeared to be running okay. Tried to redeploy the viewapp, but it became stuck on the orange icon. Undeployed the entire platform, then deployed each object 1 at a time, but it still became stuck on orange icon. Undeployed the entire platform, then restarted the node. Deployed the objects 1 at a time, but it still became stuck on orange icon. Followed Tech Note 845 (https://cdn.logic-control.com/docs/Wonderware/Tech%20Notes/Tech%20Note%20845%20-%20Resolving%20Orange%20Icon.pdf) and was able to deploy successfully. Restarted the server and it failed to start the platform. Manually started the platform and engine and ViewApp is working. Restarted the server again and it failed to start the platform. Manually started the platform and engine and ViewApp is working, but the engine is running off scan.

[ISS Support Case] Alarm Query Failure

Client reached out due to following message being repeated in the logger from component alarmmgr: "Connection rejected no topic "

[ISS Support Case] OMI WebView Engine Configuration

Client reached out looking for information on configuring the WebView Engine.

[ISS Support Case] OMI WebViewEngine apps are not working

Unable to load Page: Getting the following warnings in OCMC: Starting 'C:\Program Files (x86)\Common Files\ArchestrA\Services\proxyserver\vcp.services.onprem.frontdoor.exe' with parameters: ' /N=ServiceHost6 /A=net.tcp://localhost/LDS/Announcement /IT=Default_test_Proxy@proxyserver\vcp.services.onprem.frontdoor.exe@ProxyServer@AVEVA' Watched service Default_test_Proxy (C:\Program Files (x86)\Common Files\ArchestrA\Services\proxyserver\vcp.services.onprem.frontdoor.exe) with service interval (10000) is not running, will start

[ISS Support Case] Auto LogOff InTouch OMI

Have one site that uses galaxy authentication HMI (sites) rest of them are OMI Can you switch between Galaxy Security and OSGroup without breaking everything? Would like to implement some type of AutoLogoff but still allow users to monitor the plant.

[ISS Support Case] InTouch Screen Capture Capabilities Trigger PSR

Interested in triggering a screen capture and Save to file location from within Intouch. Managed application

[ISS Support Case] Log off OMI

Is there a way for auto logging off an OMI application?

[ISS Support Case] Advantages of ViewApp OMI vs IntouchViewApp

Our Client is looking for some benefits to switch to OMI. I was able to come with some, but we would like your input to increase this list. If you have some sort of documentation with the benefits, we would greatly appreciate it. Here are some points that we have so far of OMI vs Intouch: Decrease Hardware usage - Multimonitor Solutions, different screen profiles. ( no need to have one PC for each screen in the control room) Run multiple OMI applications in one PC vs Intouchview App allows running 1 application per PC. One Size fits all - minimize, adjust window size. Customizable navigation layout (Tree navigation control app) - standard navigation through all the plants OMI Navigation mirrors IDE model view. Easy to find alarmed areas. Feature: screen name will blink in the Navigation menu if there is an alarm present in that area Easy to create screen profiles The alarm banner is available on any screen, anytime. Appreciate your help.

[ISS Support Case] Appengine communication issues

[ISS Support Case] Security Identity Event Logging

Security Identity event logging. -Galaxy Authentication. -Intouch OMI. (Desktop). -2023 Patch 3.

[ISS Support Case] OMI alarm app command bar height change

The client is looking to change the height of the OMI alarmapp.

[ISS Support Case] one workstation shows alarm 0% banner other does not

[ISS Support Case] OMI Slide-In Pane Scripting

I'm looking for a way via script to trigger the 'slide-in pane' display. I want to display an OMI Slide-in Pane from a script. Currently the only way I've found to show a slide in pane is via the grey transparent bar on the edge of the screen, or the Hamburger OMI app. Since we're using grey backgrounds on the screen, the transparent bars are invisible.

[ISS Support Case] OMI randomly Crashes.

-OMI Crashes' -After Patch. -When launching OMI session, Within few seconds, it will crash. -Or randomly will crash after loaded in.

[ISS Support Case] Alarming issues with OMI

2023 p03 It shows alarms but it does not display in the grid. I did not see any hotfixes for this. No relevant errors in log viewer.

[ISS Support Case] Configuring SMS with Historian / OMI Trends not displaying in ViewApp

Client is seeking information/best practices on configuring SMS for Historian. Client is currently able to see only live data, not historical data in the OMI VewApp.

[ISS Support Case] Parent to child level navigation in OMI ViewApp

Client is seeking assistance using custom buttons to navigate from parent to child level in AVEVA OMI.

[ISS Support Case] Is the PLCViewer App Supported On OMI Web

Direct Email: can you find out if the PLC viewer is supposed to work in OMI web? In our version it does not but we are on 2023 R2 instead of the latest.

[ISS Support Case] InTouch OMI - Install

Needs help installing OMI. It starts installing and gets to a point it tries to start AVEVA watchdog and then says the user doesn't have rights.

[ISS Support Case] BAClite Communication Error

Client reached out as tags were showing successful communication with WWClient but the data was not present within the ViewApp.

[ISS Support Case] OMI configuration issue with alarm app

OMI - he has a scree layout with different panes. He put an alarm app in one of them but he does not want the alarm app to appear until he navigates to a certain spot. I think he wants to embed it on a lower level.

[ISS Support Case] InTouch OMI - Demo Mode

Customer has 2 new machine servers set up, neither will grab a license from License Manager.

[ISS Support Case] double login to access

Issue Summary: The customer reports a consistent issue where logging into the AVEVA OMI Web Client fails on the first attempt, but succeeds on the second attempt without any configuration changes or user action in between. Customer Description: "When logging into the application, the first login attempt fails, but the second attempt succeeds with no additional configuration or modification to the environment."

[ISS Support Case] Switching to OMI General Questions

Not have a seemingly huge problem Using 2023 R2 Have HMI screen View App Told by client they want to switch to OMI. Not entirely sure what that means will this result in lost work?? Not done any OMI work. How to create OMI App Have UDO with those template have those templates are they usable?

[ISS Support Case] InTouch OMI - AlarmApp Column Width Issue

[ISS Support Case] OMI alarms not coming in

Syntax looking at Galaxy\WCS which is the GR.

[ISS Support Case] Seeking OMI Certificate Workaround

Ref 98808 Follow-Up Inquiry / direct email: Is there a workaround that avoids installing the certificate on every client machine individually? Observed an inconsistency: Desktop version of View app gets stuck on initializing unless the certificate is installed. Mobile version loads successfully without requiring the certificate. Seeking insight into why mobile works without the certificate while desktop does not.

[ISS Support Case] SP2023R2P01 - OMI TrendApp - Remember User Preferences

[ISS Support Case] Unable to Install SP 2023 Watchdog Service issue

installing intouch OMI on workstation having an issue. Error - upgraded two new workstations SCADA A node SCADA B node Was able to install OMI on SCADA b NODE. delt with watchdog service issue. Tried everything possible.

[ISS Support Case] 1 OMI trend blank

Only 1 trend, other elements work fine. Only on 1 node, other nodes display fine. Logs show: ArchestrA.Apps.HistoricalTrendApp Instantiation of TrendApp along with it's underlying TrendControl failed. Per SR 960084329 advised reinstall hist client. Reinstall did not work, on call with AVEVA client mentioned they use different users on each node. Tested another user, worked.

[ISS Support Case] SQLDataGrid OMI App Scripting Assistance

Ref previous case 80167. Objective is to pass the grid a query from a button press.

[ISS Support Case] SQLDataGrid OMI App Scripting Assistance

Ref previous case 80167. Objective is to pass the grid a query from a button press.

[ISS Support Case] Warning messages in logger from OMI App

We are working on some new OMI applications. Yesterday and today I saw some warning messages in the Archestra logger pop up on two different servers. The problem is the warning kept showing up in the logger over and over. The warning is: Failed to connect to 'Galaxy'. Error description: Connect found no endpoints for contract IDataV3 with access name domainname/Galaxy/closest It is coming from View.exe. As of now, I can make this warning stop appearing by shutting down the application. Any idea what this warning means and what triggers it? Is there a way to stop this warning from appearing in the logger without having to shut down the application.

[ISS Support Case] OMI Password Change Using Galaxy Authentication

Currently, it is not possible for a user to change their password using Galaxy Authentication and InTouch OMI. I think I have brought this up before and was told there was no way to do this. This would have to be a future enhancement. I think a feature request for this was submitted. I am writing to ask if we can get a status update on this and if this can be bumped up on the priority list. We are spending a lot of time and money creating an OMI. When the project was first started, it appeared there was a way for users to change their password but it turns out they can't. We may not be able to use this new application until this feature is added. If there is a way we can get this bumped up on the priority list such it shows up in the next Service Pack or perhaps a patch can be supplied to us, that would be great. The next version of System Platform cannot be released without this feature being provided.

[ISS Support Case] Locating Scripts in Archestra Graphics Layouts and OMI Apps

If there is someway to do this, I would love to know how. The only way I know to do this is to open every single stinking industrial graphic, click a blank area on the canvas and hit F2 to select everything, then hit CTRL-E to bring up the object/tag list. Good news is it works, cumbersome but it works. Bad news is you must be sure to get every single graphic in the application to search everything. The larger the application, the more of a pain this becomes and the chance of error [obviously] increases. there needs to be a way to do this. InTouch does this. We also need to be able to search through the layout scripts inside OMI.

[ISS Support Case] OMI Alarm Controls Double Click Issue

seeing an issue where if you click an alarm or historical alarm inside an OMI alarm display with Navigate to Area on Double Click enabled and you double click off to the side of the display with an alarm selected, the display still takes you to the area where the alarm was. The double click feature should only work if you double click a specific alarm in the display, not double click off to the side somewhere. To demonstrate this, I created a video showing what happens and explaining this. As you can, just contact me and I can send the video via pCloud or some other means.

[ISS Support Case] OMI Alarm Controls Double Click Issue

seeing an issue where if you click an alarm or historical alarm inside an OMI alarm display with Navigate to Area on Double Click enabled and you double click off to the side of the display with an alarm selected, the display still takes you to the area where the alarm was. The double click feature should only work if you double click a specific alarm in the display, not double click off to the side somewhere. To demonstrate this, I created a video showing what happens and explaining this. As you can, just contact me and I can send the video via pCloud or some other means.

[ISS Support Case] Unable to deploy OMI app

This was previously working and stopped working this morning.

[ISS Support Case] Unable to deploy OMI app

This was previously working and stopped working this morning.

[ISS Support Case] OMI SQL Data Grid Does not work with SQL authentication

Ref previous case 80195 Imported the Data Grid as an OMI App from C:\Program Files (x86)\Archestra\Framework\Bin\Invensys_Systems_inc_SQLDataGridUserCtrl.dll The data grid works as expected when using Windows Authentication but does not work with SQL authentication. Validated sql login with .UDL test and logging in with the desired sa account in SSMS. Validated the behavior is the same on my system even when using the SA account. In the Grid the error message is "Login failed for user 'sa' Invalid connection string attribute No records returned" In SQL Server Log the error message is "Login failed for user 'sa'. Reason Password did not match that for the login provided [CLIENT: ] Error 18456, Severity. 14, state 8"

[ISS Support Case] OMI SQL Data Grid Does not work with SQL authentication

Ref previous case 80195 Imported the Data Grid as an OMI App from C:\Program Files (x86)\Archestra\Framework\Bin\Invensys_Systems_inc_SQLDataGridUserCtrl.dll The data grid works as expected when using Windows Authentication but does not work with SQL authentication. Validated sql login with .UDL test and logging in with the desired sa account in SSMS. Validated the behavior is the same on my system even when using the SA account. In the Grid the error message is "Login failed for user 'sa' Invalid connection string attribute No records returned" In SQL Server Log the error message is "Login failed for user 'sa'. Reason Password did not match that for the login provided [CLIENT: ] Error 18456, Severity. 14, state 8"

[ISS Support Case] cant deploy omi app

tried rebooting client ping gr by name platform on scan

[ISS Support Case] Unable to See Historical Alarms

Alarm banner shows an error connecting to the Historian and cant retrieve alarms see also: https://blog.sqlauthority.com/2017/04/18/sql-server-login-failed-login-untrusted-domain-cannot-used-windows-authentication/ it might be you're using a local account instead of a domain account hosts file with name instead of IP Alos most likely https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control/Application_Server/Maximize_%26_Optimize/TN_Appsvr225_Galaxy_Communication_Across_Domains

[ISS Support Case] ---need to fup with jadie aveva--- OMI and grouping graphics shows red x in preview

2020 R2 P1 works in InTouch -try to publish -any errors in logs

[ISS Support Case] Launching InTouch Results In ALARMS.CFG corrupted error

Unable to start Intouch windowviewer. When attempting to launch I get a ALARMS.CFG corrupted error. Reseploying the view engine and view app did not resolve this. The computer that has this issue hosts objects that are in active production so I cannot attempt to redeploy the platform while they are actively running. Would like some guidance on how to resolve this.

[ISS Support Case] Launching InTouch Results In ALARMS.CFG corrupted error

Unable to start Intouch windowviewer. When attempting to launch I get a ALARMS.CFG corrupted error. Redeploying the view engine and view app did not resolve this. The computer that has this issue hosts objects that are in active production so I cannot attempt to redeploy the platform while they are actively running. Would like some guidance on how to resolve this.

[ISS Support Case] Values not displaying in the application

Sees the values in object viewer, but not in the application. When restarted, can see the values in the application for a short period.

[ISS Support Case] How to configure the OMI Alarm App

Application's alarm app doesnt populate alarms. Client inherited this project.

[ISS Support Case] System Platform not showing updated hierarchy

Area hierarchy not updating OMI alarm client not updating alarm hierarchy after some objects were moved to a new area.

[ISS Support Case] Can't save changes to Archestra graphics. Pop-up reporting, "Sethandler not called! Unable to get primativepackage!

Can't save changes to Archestra graphics. Pop-up reporting, "Sethandler not called! Unable to get primativepackage!

[ISS Support Case] System Platform Graphics

8-17-2022: System Platform Graphic, How to duplicate graphics and makes changes without making changes to original instance deployed.

[ISS Support Case] Issue with Deploying Platform

Receiving Access Denied Error when deploying platform, when the server and workstation are using local accounts with same password.

[ISS Support Case] Alarm Ack using shelve comment instead of alarm comment

App server issue or OMI - Alarms 2020 R2 P01 Alarm Shelving: for some reason it looks like if someone shelves an alarm (adds comment) when unshelved the alarm shows up in the alarm display showing the shelved comment.

[ISS Support Case] Offline options for using OMI Map App

OMI map app does it connect to a google or a file. Does it need to connect to the internet. Looking for offline options for using OMI Map App Have pump stations all over the county, mobile generators with GPS would like to be able to show it on the map. Update: We use ESRI (ArcGIS) Does wonderware have anything so I can give to my GIS people. API details? What type of map do I need to tell them to build?

[ISS Support Case] OMI Tag Equivalents For Classic InTouch Tags

We're converting our InTouch application to OMI and we're really struggling to find appropriate replacements for certain System Tags, such as InTouch:$ObjHor and inTouch:$InactivityWarning. We'd love to be pointed in the right direction

[ISS Support Case] OMI Instance Filtering and OMI App Generation

Working on conversion from InTouch to OMI and ended up going with multiple instances of OMI apps. Interested in trying out creating custom OMI Apps and filtering instances.

[ISS Support Case] PictureBox Client Control Doesn't Work in OMI

In our migration to OMI from InTouch we've noticed that our PictureBox client control doesn't work in OMI. I can't get it to show a static image and it fails to dynamically load one. it's version 4.0.0.0; client control I'm referring to shown in the screenshot. Pretty sure that's built in to AA?

[ISS Support Case] Using SQL DataGrid In OMI

Direct Email: Moving from InTouch to using OMI and have several instances. Looking for OMI implementation direction

[ISS Support Case] multiple Objects not communicating

Numerous objects not communicating. Object view shows configuration error even tho object has not edited or changed. Error log shows no entries ref specific tag.

[ISS Support Case] OMI OnClick Navigation How To

I added a pre-defined object on the screen and want to add animation that on the click it opens another page/screen/picture. I do not see this as an option under animations,

[ISS Support Case] Selecting Options in a Custom Symbol Wizard Results in Unwanted Spacing

Graphic added to an application is showing larger than expected in the preview

[ISS Support Case] OMI Graphic is not aligned with the top of a Pane

Has an embedded graphic containing text along the top of the canvas. However when placed in a pane it's not butting up against the top of the pane. How to raise it?