[ISS Support Case] Seeking OMI Certificate Workaround

Last updated: October 17th, 2025

Description

Ref 98808 Follow-Up Inquiry / direct email: Is there a workaround that avoids installing the certificate on every client machine individually? Observed an inconsistency: Desktop version of View app gets stuck on initializing unless the certificate is installed. Mobile version loads successfully without requiring the certificate. Seeking insight into why mobile works without the certificate while desktop does not.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch OMI

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	09/15/2025
Case:	98880

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