[ISS Support Case] InTouch OMI not receiving data after reboot.
Last updated: March 6th, 2025Description
Client installed Microsoft RDS Cal on terminal servers. After rebooting server after install one of the terminal servers is no longer acquiring data. After going through this procedure the server is now receiving data, but the Platform and engine fail to startup/go on scan when the server is rebooted. It said it couldnt communicate with the engine. I logged onto the node and found that the platform had failed to startup. Below are steps I have taken: Manually started it off scan. Tried to set it to On Scan, but it failed. I opened the log viewer and tried again and it was successful. The Engine was off scan, so I set it on scan and it was successful. At this point the viewapp appeared to be running okay. Tried to redeploy the viewapp, but it became stuck on the orange icon. Undeployed the entire platform, then deployed each object 1 at a time, but it still became stuck on orange icon. Undeployed the entire platform, then restarted the node. Deployed the objects 1 at a time, but it still became stuck on orange icon. Followed Tech Note 845 (https://cdn.logic-control.com/docs/Wonderware/Tech%20Notes/Tech%20Note%20845%20-%20Resolving%20Orange%20Icon.pdf) and was able to deploy successfully. Restarted the server and it failed to start the platform. Manually started the platform and engine and ViewApp is working. Restarted the server again and it failed to start the platform. Manually started the platform and engine and ViewApp is working, but the engine is running off scan.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: InTouch OMI |
| Version: 2023 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 05/24/2024 |
| Case: | 87116 |
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