[ISS Support Case] OMI Alarm Controls Double Click Issue

Last updated: October 17th, 2025

Description

seeing an issue where if you click an alarm or historical alarm inside an OMI alarm display with Navigate to Area on Double Click enabled and you double click off to the side of the display with an alarm selected, the display still takes you to the area where the alarm was. The double click feature should only work if you double click a specific alarm in the display, not double click off to the side somewhere. To demonstrate this, I created a video showing what happens and explaining this. As you can, just contact me and I can send the video via pCloud or some other means.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch OMI

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	02/02/2022
Case:	80803

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