[ISS Support Case] Acknowledged Alarms showing Incorrect Summary
Last updated: March 6th, 2025Description
Client called in due to Acknowledged alarms are not stored in A2ALMDB with the proper comment, instead the string "Std ACK -" is stored.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
Product: InTouch OMI |
Version: 2023 |
Solution: [Solution is visible below when you're logged in and have a current subscription] |
Date Created: | 04/03/2024 |
Case: | 86724 |
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