AVEVA Communication Drivers Support Cases

[ISS Support Case] TI 500 - Disconnected Post CDP 2023 R2 P01

Upgraded to 2023 R2 P01 experienced a disconnect at 8am this morning. Describes loaded log file. Seems like this happened once before shrugged it off Firmware 1.27 South parkway WWTP

[ISS Support Case] OI Gateway Servers disconnecting every 7 minutes

They stay offline for about 2 minutes then they reconnect. They don't see any reconnect scripts that could cause it. They are waiting to reboot until they have a good opportunity. System platform 2020R2 SP1 They recently migrated to a new server. Suggested it may be a firewall or security program interfering with the connection. They will check with the IT department about that. Not available until the afternoon on 9/6/2024

[ISS Support Case] Professional license required

Were creating a new instance of the OI server the error, professional license required as displayed

[ISS Support Case] Failure to Create Additional MBTCP Server Instance

Client reached out as when user was attempting to create additional MBTCP server instance they received the following error message: "Multi-Instance configuration is only supported with a professional level license or higher. Please upgrade the license to create additional instance's." Client also had the following error in the logger: "LicAPISvcProxy.NET failed to communicate with Aveva Enterprise License product service."

[ISS Support Case] Setting up communication to a CompactLogix 5380 PLC

I have an HMI application in Intouch 2020 R2 SP1 20.1 and I should configure the communication via AVEVA ABCIP driver with the Rockwell Allen Bradley PLC CompactLogix 5380. Can you give me some instructions how that has to be done? Is there any document or site that explains that?

[ISS Support Case] Failed to Create OPC Enum on Selected Node

Client reached out as he was receiving the following error when trying to connect to OPC server: "Failed to create OPCEnum on the selected node. If you don't have OPCEnum installed, please specify Server CLSID instead of ProgID"

[ISS Support Case] How to Collect OI Server Back Ups

On a recent site visit, the client was unable to locate IDE. When we accessing the SMC, the Galaxy Database Manager was missing would like assistance obtaining backups.

[ISS Support Case] PLC Communication Failure

Client reached out as he was unable to establish communication with PLC and tags were showing only write status and stuck in initializing status.

[ISS Support Case] SNMP Error

Poll Operation failed. Error code: 35. Message: SNMP Error 'general error': General error from the agent.

[ISS Support Case] OI Driver Not Communicating With Application

taking out a slick 500 and putting in control logics rack existing installation of wonderware converted to 2023 R2 version. had problem with driver installation yesterday. still not talking to PLC was previously using DH plus connection Standalone InTouch

[ISS Support Case] Is CDP 2023 R2 P01 Compatible with 2020 R2

Upgrading our systems from Server 2008 R2 to Server 2022. Wondering what media I need to do the install of the product. Just want OI.Gateway and OCMC / SMC. Has PO to upgrade to 2023 R2 P01 in the near future. At the time of commissioning Historian will be 2020 R2 and will be upgraded to 2023 R2 P01 in the near future. Question: Will this communication pack be compatible with currently installed 2020 R2 / any conflict?

[ISS Support Case] "Product Help Viewer Service" installation error

Product Help Viewer Service failed to start during CDP installation.

[ISS Support Case] OPC Server Configurartion

Client reached out with questions about configuring OPC server.

[ISS Support Case] ABCIP Driver running in Demo mode

Client reached out because ABCIP driver was running in demo mode. The server was using the license reservation and checkout system.

[ISS Support Case] InTouch Tags reading incorrectly

Client called in stating that when working with buttons in HMI corresponding to tags the values were off by one register in the PLC.

[ISS Support Case] Device not able to read

MBTCP 2023R2P1 VFD compressor not reading using mbtcp. wwclient reads.

[ISS Support Case] OI Server Communicaion

We have (5) Device groups in in ABCIP and (1) Device group in MBTCP. On occasion a group of tags under any given group will stop updating while all the other tags continue updating. This is shown by a green box with a red x in the R/W status. We are using version 2023.1206.4722.1 of the operations control management console and verson 2023 R2 application server. Any ideas on how to mitigate? Total tag count is around 2700.

[ISS Support Case] Telemetry Driver Compatibility - Installer - General QA

General Questions - Latest version of product - Compatible with 2023 R2 SP1 - Where do I get the link - Is the driver accessible from SMC / OCMC?

[ISS Support Case] OPC UA Server Configuration

Client reached out looking for guidance on how to configure OPC UA Server .

[ISS Support Case] OI Server Configuration Migration

Client reached out as user wanted to migrate the old OI server configuration to the new system.

[ISS Support Case] OPC UA Server Communication Failure

Client reached out because after configuring Gateway\OPC UA Server all tags are showing bad quality in OCMC while showing good quality and data in Matrikon Explorer.

[ISS Support Case] ABCIP Driver Installation

Client reached out as he needed to add additional communication drivers to the installation.

[ISS Support Case] PH_SYSTEM_SL down after DAS engine deployment

Client reached out because all tags under the GERSRTP driver are showing bad quality.

[ISS Support Case] Issue reading from MBTCP

M340 PLC. Trying to read a bit 40212 and other. It seems to be reading incorrectly.

[ISS Support Case] Reduced HMI Performance

Client reached out due to the values within HMI updating more slowly than usual. When observing logs the following error message occurs repeatedly. "ProtNewValueForDevice called with 75 outstanding write transactions already. Refused"

[ISS Support Case] SMS failed to configure

SMS failed to configure port 4343

[ISS Support Case] Applying 2023 P04 Broke ABCIP Communication / Historization

PLC not communicating Not getting data in historian on diagnostics applied p04 on Christmas eve

[ISS Support Case] Modbus Communication issue

changed the bridge type and reactivated the MBTCP server. Still no comms. This is all TCP/IP connection. No RTU-RS485 Serial. Setup to a CAT EMCP panel but its through a MOXA MB3170 Ethernet Gateway TCP/IP to serial RS-485 and it will communicate all day long. Its something with the MBTCP driver just using the TCP/IP connection.

[ISS Support Case] DA Server Not Auto Starting - Missing Auto Start Option

Moving a project to a new PC and on the new PC looses IO on a reboot. Has to manually start communication drivers. How do you automatically start up the DAServer? Believes there may be a script doing this. Windows 10 DA DASABCIP

[ISS Support Case] License not valid

SP2023 P3, OI server is licensed but error log says other wise. Issue first observed12/21. Existing system however the system was rebuilt after which the issue suddenly started. Lic messages are being constantly logged.

[ISS Support Case] Seeking wwClient

Is the utility embedded in an installation? If not where do I locate it.

[ISS Support Case] MBTCP error code 02 not reading discrete addresses. Configuration matches equal PLCs

Driver MBTCP, version 7.2.2 There are 3 PLCs exactly the same. 701, 702 and 703. They have the same configuration, pLC Quantum Modicon.. the 701 driver is not reading the same as the other two 702, 703. The IO server driver has being reset The VM windows server 2019 rebooted The ddesuitelink link object redeployed The object redeployed. However we are still not able to read discrete signals from 701z We will be able to share our screen tomorrow February 6th and have you from insource tech to solve this issue. We have installed wwclient 8.0 During our testing using wwclient the discrete tags still reading x0004 Thank you

[ISS Support Case] Unable to communicate to PLC

Client is connecting to a GE 9030 PLC over the GESRTP OI Server.

[ISS Support Case] Does CDP 2023+ support KOYO or DOMORE drivers

Direct Email: Do you know if they have a driver for DirectLOGIC a PLC from Automation Direct?

[ISS Support Case] OI Gateway Still Stopped Communicating With Remote

Ref ISS Case 85181 OI Gateway Stopped Communicating With Remote. Original Description: Unable to configure OI gateway to communicate with a remote Intouch application. OIGateway is configured and was working, stopped working a few months ago, was no change to either machine. No updates applied. InTouch 9.5 server 2003 Version 7.2.0 Rebuilt application, issue persists, updated 02.15 issue notes. have an OI application (gateway) collecting tag values from an intouch application. Was Configured and working. Unknown work done may have been done on intouch node. an undetermined work or event may have occurred after which tags show bad quality (was months after issue manifested that it was noticed) Currently has access to a dev server that is a copy of the production server (unable to access the production server) . Would have to set up a meeting to access production

[ISS Support Case] I/O Server randomly shutting down

Only happening with 1 node

[ISS Support Case] Seeking Communication Drives Pack 2020 R3

Is it possible to upgrade only the Communications Drivers Pack without updating any other AVEVA software? If so, what is the process of updating only the communications drivers pack?

[ISS Support Case] Establishing OI Communication

How to establishing OI Communicationplc L73 Allen Bradly OI ABCIP multi-server environment

[ISS Support Case] Advanced SMC Log Flags & Filtering How To

Seeking instruction on SMC logger actions.

[ISS Support Case] No DA Servers are listed under DA Server Manager

DCOM error message DASABCIP 5

[ISS Support Case] Validating Suitelink Communication How To

Historian added a new topic (configured, matching PLC, Topic not connecting (reinitialize had no impact) Vaguely recalls wwClient does this come installed on a system? 2014 R2 Sp1

[ISS Support Case] Backing up / Using Archive Configuration Set How to

For the configuration export/import, do you have any resources that detail that process?

[ISS Support Case] Validating Suitelink Communication wwClient

Set up access name in IT running server, not working. Diagnostics are red.

[ISS Support Case] ABCIP Configuration Issue

Client called in because he had configured a Control Logix 5000 PLC to utilize ABCIP server/drivers, but he was receiving multiple errors related to failed advising attempts on the PLC and that the device group cache were not registered.

[ISS Support Case] OI Configuration Updates In a Redundancy Configuration Best Practice

Made changes to primary communication server (IO). They are not showing up on back up, had to manually configure. What is the most efficient method to mirror configurations / apply changes?

[ISS Support Case] Remote IO server

Can you view the configurations of OI servers from remote SMC

[ISS Support Case] PLC Communication Failure

Client called in because when viewing HMI application no data was showing, but ABCIP server was activated. After advising $sys$status tag in WWclient received no response for item AdviseEx.

[ISS Support Case] Looking for ABCIP G-2.0 Download

We have a 10.1 system added a new Control Logix L81 E firmware version 34 trying to get it live on the old core. Sees it's compatible in TM looking for the correct download. CORE: 2.0.5

[ISS Support Case] Delayed ABCIP Communication When Redundancy Is Enabled Using L81E Firmware 34.11

Has added new Control Logix L81E firmware version 34. Has other communication software installed locking them to the currently installed versions. Using original DASIDirect tied to IT 10. Has another system Physical Machine newer CDP can be tested on. This device has a mounted onboard communication card MODBUS is potentially a communication option.

[ISS Support Case] Allen bradley controller not connecting.

Domain environment. CDP 2023.1 V9.

[ISS Support Case] Allen Bradley PLC gone bad

DA server running version 5. Red null values across the board. Recreated instances. Firmware version 32? Has been running fine for 2 years.

[ISS Support Case] Redundant OI Server Failover Error

Client called in due to ABCIP server failure and redundant server was not activating. After reviewing logs found message stating: "Device connection to ip address timed out, socket closed. Connection to ip address on port 44818 refused" Advised client to run OS configuration utility on both development and Application server node respectively representing primary and backup ABCIP servers.

[ISS Support Case] OMRON PLC is not communicating with InTouch

This has worked before on other PCs

[ISS Support Case] ABCIP Driver Installation Failure

Client called in because when user was attempting to add ABCIP sever in Operations Integration Server Manager it was unavailable.

[ISS Support Case] Undetermined Plant Down Issue OI Servers Became Deactivated

OI Servers will not stay running. Client activated a demo license via offline activation. The client reports this action caused another license that was stuck in a pending activation state to successfully activate. A short time later (Within 2hrs) OI servers all shut down (plant down). Referencing case 86906, client feels it's related. AVEVA requires a separate case as this is OI related.

[ISS Support Case] Omron PLC communication

Intermittent communication on Serc=ver

[ISS Support Case] OI Server MBTCP Read Issues

OI Server MBTCP Read Issues

[ISS Support Case] MBTCP issue

Not able to read to a device. Bit size may be wrong? wwclient not reading. double checking the configuration under the driver.

[ISS Support Case] OI gateway Crashed

-Log's show nothing (All Blank since the 6th). -Virtual Server. -OI Gateway, is communicating. -Applied HF from previous case. -Event Viewer shows a crash 1/7/2023. -1:30 EST 1/9/2024 Teams meeting, will send event Logger information. -Escalated Case. Referenced previous SR's in which a HF was applied, in hopes to resolve. Uploaded, to AVEVA, the Up to date screen captures of the present issues and errors seen, from a teams meeting on 1/9/2024

[ISS Support Case] OI Server Disconnect

Client reached out because Omronfins driver repeatedly disconnecting after 5-10 minutes with message "Local host disconnected " in logger.

[ISS Support Case] SuiteLink Connection broken on new firewall

opened:53,161,162,443,445,1645,1646,1812,1813,3389,21381,5413,32568,1883,8883 Those are all the ports allowed to F5AWS1

[ISS Support Case] SNP installation issue

After installing the SNP driver the driver fails to display within the SMC.

[ISS Support Case] Omronfins driver redundancy

the server name only works with the input is server1 or server 2 but no driver is configured or installed. when left blank it does not work omni server is 3.0

[ISS Support Case] OPC Server to OI Gateway Configuration

Client reached out looking for guidance on reading tags from OPC server.

[ISS Support Case] Cannot access OI server configuration

Cannot access OI server configuration vis RDP session

[ISS Support Case] Reinitializing to ABCIP

OI Driver is reinitializing

[ISS Support Case] ABCIP Server Freezing

Client reached out as when trying to expand the Operations Integration Server Manager tree in the OCMC they entire OCMC would freeze and communication was lost for topic. After restarting the server the issue was no longer present.

[ISS Support Case] OI Server and license question

We are trying to replace the old windows 10 machines with new Windows 11 computers. We are using the MBTCP i/o driver Ver. 4.00 with Intouch Ver 17.2. However, the SMS continuously displays a line entry error DASPROTwarn Please install a valid license. We are using the Square D Scneider Electric LicenseManager. Do we need to get the Aveva license manager ? Or upgrade the MBTCP driver ? Also, the plant has apparently lost BEAR_WS6 license. the original computer wen bad and was replaced by one of the others. How can we get that license re-activated ???

[ISS Support Case] OPC connection syntax to ABCIP

We are trying to connect a PI server to the OPC connection of the ABCIP I/O server. We need the connection syntax for the tags from an OPC connection to the ABCIP.2 I/O server. We currently have a valid OPC connection and can see the SYS&tags but not other tags.. Pi is OPC client Locally

[ISS Support Case] CDP2023 and System Platform 2023 R2

Our current environment consists of System Platform 2020 Patch 01 and Communication Drivers Pack 2023. We are considering an upgrade to either System Platform 2023 or System Platform 2023 R2. For System Platform 2023 R2, the upgrade wizard and documentation suggests that an upgrade to Communication Drivers Pack 2023 R2 is required. We are currently unable to move to CDP2023 R2 due to firmware support restrictions for older ControlLogix PLCs. Can you confirm if CDP2023 is supported alongside System Platform 2023 R2, and if so, the procedure for reverting after an upgrade to System Platform 2023 R2 - such as uninstall after the upgrade

[ISS Support Case] Modicon Modbus Plus

Not able to read. Separate program.

[ISS Support Case] Omron slow to receive data

On CDP 7.2.2 Update time from 5-7 seconds. Recently upgraded to 2020 from a old version.

[ISS Support Case] Set up OI Drivers

Setup DASABCIP for CompactLogix

[ISS Support Case] Not able to write to controller

Using MBTCP driver but was using a .3 version. Updated to the G series IO server and will see if that fixes it. Will be testing his configuration and sending over logs as well.

[ISS Support Case] Unable to Communicate with PLC

Getting 001b when attempting to communicate with PLC

[ISS Support Case] DASWrapper Component Shows Demo Mode

GDILicensingItem component was counting down until grace period ended

[ISS Support Case] ABCIP setup

First time setting up intouch and other nodes.

[ISS Support Case] Values in Application Arent Changing

Application isnt responding to i/o changes

[ISS Support Case] SMC Configuration backup

How do you back up OI server configuration

[ISS Support Case] Specific Setpoint Tag Showing Incorrect Value

One setpoint tag across multiple topics is showing a different number than the PLC

[ISS Support Case] Getting no data from drivers

Wwclient tested and still no result.

[ISS Support Case] Item Syntax Question

Doesnt know the syntax for retrieving a program based tag from a PLC using ABCIP

[ISS Support Case] wwClient Not Establishing a Connection

Used wwClient before but now I'm connected to a customers plant and they are having trouble when they switch to a secondary server. Read a tech note about using SysUpdateTagInfo to force the db to upload. WwClient will not make a connection (momentary blip). 2014 R2 SP1 OI ABCIP 6.1 OI CORE 4.2

[ISS Support Case] New OI server issue

Displaying wrong data on some of the tags

[ISS Support Case] Controllogix L83 not working with das-abcip v5

2014 r2 - they updated a plc from l73 to l83

[ISS Support Case] Looking for GES driver

[ISS Support Case] ABCIP losing communications when any 1 of 3 PLCs are powered down

ABCIP losing communications when any 1 of 3 PLCs are powered down Version TBD

[ISS Support Case] ABCIP firmware question

Looking for information on Wonderware 2012 SMC driver for a Controllogix 1756-L81e v33.

[ISS Support Case] No Data in Application

After power outage, application is no longer receiving data from ABDHplus

[ISS Support Case] Seeking Assistance Configuring CompactLogix 5380

Trying to Configure OCMC to use AB CompatcLogix Control Compact Logix 5380 Firmware Unknown Missed a Step Somewhere

[ISS Support Case] Recovering Communication Post Processor Swap L7 to L81 Control Logix

had an incident Control logix L71 processor experienced L81 E firmware 30 - 31 reloaded program, trying to get communication back between galaxy and PLC

[ISS Support Case] Certain Topics Cant Connect to PLC

3 topics showing red in diagnostic the message ""Initial update from the OPC server after activation/creation of item "XXX" never occurred, injecting bad data"

[ISS Support Case] Why Tags Go RED in OCMC When Not Actively Advised

What is odd to me is that whenever a tag is not being used in a Wonderware page then it doesnt update or it shows bad when looking at the OCMC. I am hoping there is a way that they can be seen any time as some of them may only be a tagname used to view the info in the historian and not actually used in my program. Comparing the behavior to the way Top Server handles tags.

[ISS Support Case] Omron PLC setup and configuration

Omron PLC setup and configuration

[ISS Support Case] No data showing in ABCIP

Access names are correct, machine wasn't running for a year or so and are back to setting everything up. Able to ping plc.

[ISS Support Case] Unable to communicate with Compact Logix PLC

This is a new configuration

[ISS Support Case] Download Disabled on Aveva Site

Attempting to download a DA server from the Aveva site and the download button was disabled

[ISS Support Case] OI Gateway crashed

They just had a random crash on 11/22/23. Windows event viewer application message: gateway.exe - Faulting module name: ntdll.dll CDP 2023.1 p02

[ISS Support Case] OI Driver Install failing on dll

Standing up new AOS servers for our FTC site. SP2023 P02 on Windows Server 2019. The software (and communication driver pack) is installed and configuration ran successfully, but I'm having a failure on installing any OI drivers regarding some .dll stuff.

[ISS Support Case] DASABCIP v5 Looses Data On Network Disconnect

Intouch 10.1.301 DASABCIP v5 When disconnected from the network PLC communication is not re-established. PLC: Allen Bradley 5069-L 330ERM Firmware 30.02 Remote support not possible.

[ISS Support Case] Insight Boolean Values are Intermittent

Boolean Values for GESTRP Driver are not showing up consistently in insight after System Management Console was upgraded to 3.0 version on 1/17/23 Software is running on Windows Server 2019 Version: 1809

[ISS Support Case] Unable to Communicate with PLC

Cant set up OI.ABCIP to retrieve data from contrologix l81 32

[ISS Support Case] ABCIP Installation Issue Can't install

2014 R2 SP1 P02 Server 2012 R2 Existing install (development server). Downloaded CORE 3.0 trying to install getting error unable to install perquisites Microsoft Visual C++ 2017 runtime redistributable Customer system using OI, clients current dev system has DASABCIP currently installed. Would like to mirror customer system.

[ISS Support Case] How to Use Another Archived Configuration Set

Aware of OI servers having a cfg file and how to archive just wondering how to use it.

[ISS Support Case] ABCIP 5.0 STS Errors Post Reconnect

Client is on 2014 R2 P01, (!Support) Having an issue with a DASABCIP talking to compact logix STS 15 STS 0101 error in the logger. Occasionally works but seems like after any power outage the device will not come up and talk. Wondering if there is a HF. 2014 P01 DAS ABCIP 5.0 CompactLogix firmware was upgraded to 33

[ISS Support Case] ABCIP server greyed out cant use

Trying to get the ABCIP up and running

[ISS Support Case] TI500 Comms problem

TI500 OI server is having difficulty communicating with one of my PLCs. I am missing some short signals due to the Slow Polling mode. How do I fix this? What do the Warnings mean? Please contact me via email. Thanks.

[ISS Support Case] Legacy DA Server MB Serial Download

I'm working on a legacy InTouch Wonderware version 10.1 project that uses DASMBSerial configuration and I need to download the I/O server installation zip so I can view all the Modbus settings. I cant find this on the AVEVA product hub. Can you assist please and email me a link for the download. I also uploaded the config file if needed.

[ISS Support Case] One machine not getting IO

1 application is not showing data. app works fine on 2 other servers

[ISS Support Case] Unable to Read Bit Correctly

Using OI.TI500, user is reading a bit but the server is returning a different value than the PLC shows

[ISS Support Case] No Data In Application

Windowviewer is unable to receive data from omronfins driver. Windowviewer gives the message "start omronfins driver" when launching

[ISS Support Case] MBTCP Configuration Inquiry

I had a quick question regarding the MBTCP driver. The modbus device we are talking to has several modules, each having a different slave/station ID, all with the same IP address. I do not see anywhere in the configuration where I can input an address for this, only seeing the network address and port number(in the SMC). Am I missing something?

[ISS Support Case] How to determine the installed versions of .NET

How do I verify older libs are absent I updated the libraries in dev environment How do I verify older libs are absent? And if they are present I can just uninstall?

[ISS Support Case] Questions about OI Servers

Series of questions brought up by a client surrounding OI drivers and Redundant DI object. 1. What can cause an OI server to shutdown on it's own (anything)? 2. Is there a way to tell how the OI server was last set (Auto-reboot or not)? 3. Is there a TN that provides the definitions of the various OI server startup modes?

[ISS Support Case] OI Server Configurator Missing "Accept non-encrypted SuiteLink connections" option

Direct email: In the OI Server Configurator, there is no option to select "Accept non-encrypted SuiteLink connections". There is very little in there at all other than Licensing. I'm a little concerned that everything else is not there.

[ISS Support Case] License Agreement Blank

Trying to install OI servers unable to complete the installation due to blank license agreement issue.

[ISS Support Case] No Data in Application

Windowviewer not receiving data in application from TI500 OI server

[ISS Support Case] Unable to Validate Attributes

Attributes failing validation

[ISS Support Case] Objects stopped displaying data since yesterday.

Unique objects stopped working since yesterday. Using Gateway. Mission RTU. midro 850.

[ISS Support Case] Does MBTCP Support Communication With Unlocated Memory Registers

I need to find our the best way to communication to M580 using 'unlocated memory variables'. This was previously accomplished using OI.Gateway and OFS OPC Server. Was Told It's no longer Included out of the box and requires additional fees.

[ISS Support Case] Unable to Activate Driver

Activate option is disabled in the right click list when trying to activate it

[ISS Support Case] IO issue

We are noticing some strange behavior with Omniserver and Wonderware. We have an access name set up for failover. When we switch to the secondary node, Wonderware reports the wrong Topic for the access name.

[ISS Support Case] Unable to Complete Install

I am trying to add device drivers to an InTouch app, but when I get to the 'license agreement' screen, no EULA loads and I cannot select agree to continue.

[ISS Support Case] Unable to Acquire License

MBTCP goes into Demo Mode

[ISS Support Case] BACLite driver not configurating correctly

[ISS Support Case] No Data in Application

No I/O in application from ABCIP

[ISS Support Case] DASABCIP Paramaters cannot be shown or configured because the corresponding editor...

Expanding DASABCIP.4 Parameters cannot be shown or configured because the corresponding editor for the item is invalid or has not been installed on this machine

[ISS Support Case] OI ABCIP support for SLC500 Firmware 30

Direct email: I would like to find out what is the latest OI server that will communicate with Studio 5000 firmware 33, SLC500 and compact logic firmware 30. I read from Insource website and found out the OI ABCIP vG2.0 only supports up to Firmware 30. Thanks https://knowledge.insourcess.com/?title=Visualization_and_Supervisory_Control%2FDA_%2F%2F_OI_Servers%2FMaximize_%26_Optimize%2FTN_DAS163_DA_and_OI_Server_Hardware_Compatibility_Guide.

[ISS Support Case] Parameter not installed correct when configuring to new server

Copying over configuration had broken the driver.

[ISS Support Case] oi ti-500 v1.17 connection issue

3 plcs are the same manufacturer. 1 of the 3 is having issues with loss of communications. If comms are lost they wont re-establish. Getting poll operation failed error. CDP 2020 R2 7.2.0 siemens 505 oi-ti500 version cti 2500, now it is a janus plc

[ISS Support Case] New MQTT Item References Are not working

Having trouble with an MQTT server, I got into the cooperate trouble shooting section seem to have gotten it straightened out. Adding a new tag from the client and I can't get it to show up on my wonderware client (neither value or time stamp) Using MQTT Explorer and its pulling a value just fine My broker on the system the MQTT server and broker are working picking up nothing in the local log viewer. Right now using the wonderware client pulling SMC: Nothing showing up

[ISS Support Case] Unable to See OI Server

After installing CDP2023 on Windows 7, the OI servers are unable to be seen in the SMC

[ISS Support Case] Unable to Start DA Server

Noticed that communication to the application stopped and discovered that ABTCP will not start from services.

[ISS Support Case] Issue with drivers not connecting

DRivers not connecting after storm

[ISS Support Case] Compactlogix 5069-L306 firmware 32 not working with dasabcip v5

Intouch v10.1.301 L306 ERM firmware 32 DASABCIP v5.0.0 - error sts=15 too much data. --------- Sending link for oi-core and oi-abcip.

[ISS Support Case] MBTCP driver wont activate

Has 2 standard communications licenses, wont activate either. Demo does not work either.

[ISS Support Case] Certain Points in PLC are Unresponsive

After switching a network card in a local machine, certain points in the driver communication with SLC 500 are unresponsive to DASABTCP.2

[ISS Support Case] Unable to Browse Items

Unable to set up connection to PLC via FSGateway.3. When attempting to browse items the message "Could not create the OPC Server RSLinx OPC Server. Make sure the OPC server is installed. (Class is not licensed for use)

[ISS Support Case] OPU UA issue

Possible DCOM issue.

[ISS Support Case] Unable to See Drivers In SMC

Sometimes when installing DA servers, the DA servers cant be seen in the SMC configuration

[ISS Support Case] OI MQTT is not able to browse Published data

I was trying to subscribe to data in OI-MQTT, other topics are running but I am getting an attached error for 2 topics. error is when I tried to browse its tags I am getting a Script Error. I have attached an error screenshot. I repaired OI-MQTT and tried again but I am getting the same result.

[ISS Support Case] Seeking Modbus Serial Communication Driver

Looking for correct communications driver to communicate with an Eagle Research Model EFC unit through Modbus : serial comms. Currently using a Schneider PLC OI server but comms are intermittent.

[ISS Support Case] OmronFins DAServer

Unable to establish a connection between the OmronFins driver and the Omron PLC. The PLC is a Omron CS1W-CPU45H with a CS1W-ETN21 ethernet card.

[ISS Support Case] OPC server migration

Objective move a Gateway connection from 2008 R2 Server to a new Server 2016 as the Data Source. The Historian IDAS is currently collecting this data VM

[ISS Support Case] Not able to communicate with ABCIP

[ISS Support Case] Running Application not reading all tags; clock icon displayed on the graphics sporadic values displayed

Component: MBTCP version 2021.0924.3919.1 - September 24, 2021 Trying to read variables from a M580 Configuration on the development server works but not in the main server. Checked: Use concept Data structured (longs), Support multiple coil write, Use concept Data structured (Reals), Support Multiple register write, Swap Bytes Bit Order format: B15 B14 ... B0 Register Order: R4 R3 R2 R1 Port number 502 216 Items 216 Active Items 139 Errors Logiviewer shows two main errors: "The PLC SCB_Port1.THKNR__PLCA reported receiving ILLEGAL DATA ADDRESS from the OI Server. PLC errorcode 02" "Error in reading from PLC for item SCB_PORT1.THNKNR__PLCA.000029" What is errorcode 02 for OI.MBTCP?

[ISS Support Case] Establishing OI Connectivity A

using ABCIP Control Logix - 1756L71 34 firmware (considering rolling back to 33) Internal system upgraded PLC Testing system

[ISS Support Case] Standalone OI Server not appearing in System Management Console

Gateway does not appear in the SMC Console App, even though it is installed and functional. I would like to set it to run as an auto service - but not sure how to do this without using SMC it 9.0 talks to OPC link 8.0 upgraded box to server 2019 Got them to a new version of OPC client provided Gateway from 2020 (communication works) Issues: not visible from SMC When rebooted gateway does not auto start.

[ISS Support Case] Data Issue after reboot

[ISS Support Case] OI communication issue with abcip

Upgraded from slc500 to compactlogix. There are no items in diagnostics. OIABCIP. v7.0 compactlogix l36 firmware 32

[ISS Support Case] Communication down

After changing the Mange switch and updating the IP address all communication has ended.

[ISS Support Case] Cannot add tags after upgrading plc firmware

Firmware update on controllogix to 33.02. Trying to add new tags in plc. Getting error message.

[ISS Support Case] Gateway data issue

Some values not working. Strings? Reals work.

[ISS Support Case] DA Servers not showing in SMC Missing Configuration Option(s)

ABCIP DA server 5.0.0 20 17.0.1800 Compact Logix PLC Model 50069-L306ER Firmware: (UNKNOWN) but is a newer PLC.

[ISS Support Case] Requesting DASMBTCP 3.0 SP1 (ver 3.0.100)

I need the driver shown in the attached screenshot. (Wonderware MBTCP DAServer 3.0.100). Do you have a download for that driver or can you send it to me?

[ISS Support Case] Please contact...technical support...licensing error VerifyFileSignature

These licensing errors appear each time we reboot the OI_Server. This is for each of the MBTCP and ABCIP modules we have in the system: Please contact Schneider Electric Software technical support regarding licensing error VerifyFileSignature(C:\Program Files (x86)\Wonderware\OI-Server\CommonFiles\bin\SELicensing.dll) No other explanation is presented, and no affects are apparent.

[ISS Support Case] OI Gateway Stopped Communicating With Remote View

Unable to configure OI gateway to communicate with a remote Intouch application. OIGateway is configured and was working, stopped working a few months ago, was no change to either machine. No updates applied. InTouch 9.5 Version 7.2.0

[ISS Support Case] Unable to see logs

After installing 2023 communications driver pack the local logs in the SMC are no longer available

[ISS Support Case] OPC server connectivity

Failed communication with matrikon OPC server unable to see data in PI or wwclient this customer has a project # of 11375 HMI version 2017 update 3 SP 1

[ISS Support Case] GESRTP loses connection

[ISS Support Case] Unable to read value from one PLC

ControlLogix PLC Firmware 32

[ISS Support Case] Communication to Simenns PLC slow

DASSiDirect

[ISS Support Case] Cannot browse OPC tags

Failed to browser OPC tags with error displaying: Server Name ' swtoolbox.topserver.v6 ' is invalid. (Invalid class string; Error Code =0x800401f3) SMC Log error: ConnectToServer()::GetServerCLSID() failed. hr=0x800401f3 Topserver version 6

[ISS Support Case] OI/DA questoions

[ISS Support Case] CDP hung up.

[ISS Support Case] OMRON Fins is missing when installing CDP 2020 R3

An earlier version G-1.2 was previously installed on this machine.

[ISS Support Case] InTouch is not connecting to the DA Server

[ISS Support Case] OPC UA

OPC UA is missing from FS Gateway

[ISS Support Case] Looking for assistance setting up new tags.

Client is trying to add new tags to the Historian through the ABCIP OI Server

[ISS Support Case] Looking for help setting up the DASMBTCP

The client is setting up a new modbus system to communicate with Intouch

[ISS Support Case] Intouch and MQTT

Client reached out looking for guidance on configuring MQTT broker.

[ISS Support Case] 2023 R2 MQTT setup still crashes OCMC

Post upgrade to 2023 R2 upon saving settings in step 3 of the MQTT configuration the OCMC will crash. On November 6, IMS 3569358 was applied, with this in place this was the first instance where the OCMC did not crash upon saving those same configurations. At that time the configurations could not be completed as there was some uncertainty as to whether or not an AWS hosted broker is supported (L2 was going to confirm this with product marketing). Since that time the client had a certified integrator upgrade the system to 2023 R2 due to security concerns, which went well overall. Unfortunately the OCMC crashing issue has returned. Thursday OOO.

[ISS Support Case] Primary & Backup App Engines out of Sync

Client reached out as the tags are running on primary AppEngine but communication is occurring through the backup DI object for communication leading to synchronicity issues.

[ISS Support Case] ABCIP missing from OCMC

[ISS Support Case] OI Driver communication

OI Driver communications are intermitted and fail at various periods.

[ISS Support Case] connection not established

[ISS Support Case] PLC Communication Failure

Client reached because after user migrated the Galaxy none of the tags are communicating.

[ISS Support Case] Validating Logix5000 Tag Data

Hello I need assistance. I need to get my tags from a rslogix 5000 v32 into my standalone project and then some way to monitor that tag and watch it change states when i toggle value in plc Did db dump added 3 tags to alarms and filling out details Not sure if Access Name Is Working. Is there a way to monitor a tag in window maker? I noticed after doing a dbdump reading the row in excel first column shows object tagnane in the OI server Default Group ABCIP.2 Adding Ports to Logic 5000 configuration (most bottom configuration) Device Group Tab Item Name Needs to

[ISS Support Case] OI servers not acquiring .loc license

Intouch 2020 grabs license CDP 2020 LM 3.6 - no licenses loaded ABCIP/MBTCP OI

[ISS Support Case] Data In HMI Is Not Updating - Encrypted SuiteLink connection cannot be established

at a customer site and they are not currently able to communicate with HMI, switching screens ok appears to work just no data. suspicion is the IO driver is not running. Trying to figure out how to trouble shoot. Can't shut down HMI. Previously working Machine is online Remote support possible

[ISS Support Case] DASABCIP Configuration

Client reached out looking for guidance on configuring DASABCIP driver.

[ISS Support Case] TI500: Persistent Disconnect Issue After Extended Runtime

I have had multiple instances of this error occurring. I was able to patch it and subside most of the problems that occurred, but as of late this problem has become more prevalent. After some research into my event viewer it looks like the Hyper-V-netsc reconnecting may be causing this issue. The only reason I say that is because once the socket connects the communication is lost.

[ISS Support Case] Lost communication after upgrading plc

Changed plcs from Controllogix 5563 to 5573 and can no longer communicat Can ping through command prompt trying wwclient ABCIP DA Server 4.0

[ISS Support Case] MQTT Listener Loses Connection Every 6 Seconds

MQTT OI Validates Identity but CFG_MQTT_PLCType1 issues warning: Unable to open C:\ProgramData\Wonderware\CertStore\MQTT\a6b14ncive846-ats.iot.us-east-1.amazonaws.com.crt. Please check for NETWORK SERVICE access permissions on the parent folder .crt file does not exists on system. MQTTListener repeating messages MQTT connection with client id "OIMQ_Scada-Central_101e7f29-96ee-4455-a4ce-d7edb4a99e13" to broker a6b14ncive846-ats.iot.us-east-1.amazonaws.com is up MQTT connection to broker a6b14ncive846-ats.iot.us-east-1.amazonaws.com is down. Error 7: The connection was lost.

[ISS Support Case] Communication Driver License Acquisition Failure

Client reached out due to OI servers not acquiring license.

[ISS Support Case] Previously Working OPC Gateway Communication Failed - Undetermined

Was told just to call back in with the new support ticket dealing with communication issues using gateway with OPC router, or, I'm sorry, with my OPC GPS software. It's been working for many years now, all of a sudden, it's not so need some support on that. 44109524189, thank you.

[ISS Support Case] AVEVA 2023R2 OI Server Technology Matrix Validation

While reviewing the AVEVA 2023R2 OI Server 2023.2 release notes for Rockwell PLCs, I noticed a list of compatible PLC firmware versions (check the link below). Some items in the list are greyed outcould you explain what this indicates? Do the greyed-out items mean they are not compatible with the Comms driver pack, or do they have limited support? Id appreciate detailed information on this. Thanks in advance! Here is the OI server document link that I am talking about https://gcsresource.aveva.com/TechnologyMatrix/Report/Details/13049

[ISS Support Case] Communication

Communication has been working for years and not communication has stopped.

[ISS Support Case] OPC Server Communication Failure

Client reached out as they configured a connection from an OPC server to feed data to OSI PI, but the data was showing as bad quality. Quality code 0018 which indicates "Bad - Comm Failure"

[ISS Support Case] Some new tags are not communicating

PID.out tags not communicating, but all other new tags are just fine.

[ISS Support Case] Communications Updating Slowly

Client reached out due to tag data within HMI updating slowly. Several seconds (15-20)between values updating when they are updating every second in the PLC. Client is utilizing ABCIP drivers. This was also tested by manually poking values. On one HMI they update instantly and on this one they take 10-20 seconds. The only difference between these nodes is the one that's working properly is Windows 10 and the slowly updating one is Windows 11.

[ISS Support Case] OI server entered demo mode

license manager v 4.0.1

[ISS Support Case] Communication Driver inquiry

Client reached out inquiring about how communication drivers licenses function and how many would be needed based on their planned architecture. A) I have seen a similar chart for hardware recommendations for install, but a. Does the number of I/O points impact how we manage licensing? B) Can you elaborate on the professional comms driver license? If you reference the architecture, we will have multiple Kepware machines acting as data concentrators to ensure that all communication is done in ABCIP. Why would we need more than one instance of the same driver?

[ISS Support Case] Client Machine is not communicating with a topic

3 wonderware clients IO servers 1 as historian Client that does not have an IO server is not communicating with a topic.

[ISS Support Case] OI Server Disconnects

Client reached out as when attempting to start ABCIP server it will fail and deactivate after a few seconds.

[ISS Support Case] IDAS Connection Issue

The issue the client is facing is that they are experiencing frequent IDAS disconnect and reconnects leading to large numbers of concurrent connections on the topic. I had the client set the topic to no time out, but the issue seems to continue to occur. This has been observed through tags set up to monitor the connection between InTouch and the PLC per this article: https://insourcess.box.com/s/vocwgeubsd7un1dlr27rp1yjipv68ta6 I am advising the client to update the Communication Drivers to 2023 R2 Sp1.

[ISS Support Case] Renamed Computer Broke IO

Got everything working correctly. Can connect to the plant and get live data. Changed the name of the computer had to get a code to get license server ID changed. Grace period) Now that licenses have been re-added the drivers will not communicate See activities for client / site information

[ISS Support Case] Needs Separate License For Secondary Server

Setting up secondary server 2023 R2 P01 Needs license for two separate servers Requested licenses upgrade was provided identical license. Attempts to activate results in already in use message.

[ISS Support Case] Seeking A System Tag To Monitor OPCUA Connection

Trying to set up comms for OPCUA Server Communication is working Getting Live Feedback Is there a TN or location for all of the call tags from that OPCUA Server? Trying to use $SYS$Status system tag in wonderware. Saying offline

[ISS Support Case] How to access the OI Configurations

How to access the OI Configurations

[ISS Support Case] Downgrading - Uninstall Reinstall Guidance

Some time ago you provided us with a tech note regarding downgrading the CDP 2023 R2 back to CDP 2023 when installed on a common single host with System Platform 2023 R2 installed. REF CASE 88042 Since then, we are considering our options with a potential upgrade to System Platform 2023 R2 SP1. Ideally, we would prefer to do this with the supplied CDP 2023 R2 SP1 version, as this supports the latest .NET 8.0 from a security perspective. However, due to legacy PLC firmware in the field, we wish to know if the downgrade method we used previously is still possible with R2 SP1.