AVEVA InTouch Access Anywhere Support Cases

[ISS Support Case] ITAA Read Only Access

Client reached out as user wanted to configure an InTouch Access Anywhere node with read only access.

[ISS Support Case] Intouch access anywhere stuck

Intouch access anywhere displays 'Setting up personalized settings' and never finishes. See attached screenshot.

[ISS Support Case] ITAA Alarm group syncing off.

5/1/2024: -Managed InTouch application. -Existing 2017 Update 3 Application. -Two Terminal Severs. -Alarm Client Controls -Alarm groups syncing just fine. -ITAA, alarm controls are working just fine but, the alarm groups are not. -Affecting Operators use of the application. -One of three nodes does not show tag's in the SMC under ITAA.

[ISS Support Case] ITTA Initialization Failure

Client reached out due to when logging into ITAA through remote clients or locally after login the browser initializes to a black screen.

[ISS Support Case] InTouch access anywhere sessions do not load

The client sees the WindowViewer splash screen but then the lession logs out and ITAA goes back to the landing page.

[ISS Support Case] Upgrading ITAA Inquiry Per TA000022335

updating InTouch Access Anywhere to 2023b based on bulletin ta000022335 wants to talk the process through. upgrading from ITAA 2020 R2 SP1 B to 2023 B

[ISS Support Case] when he tries to start ITAA, gets error

server failed to start due to SSL initialization error

[ISS Support Case] No active alarms

No longer able to see the history alarms.

[ISS Support Case] Intouch Access Anywhere resolution not scaling

[ISS Support Case] Access Anywhere Server Installation Cannot Continue Message

I am setting up a brand new Access Anywhere server. I downloaded the ITAA_2020R2SP1b install from Avev'a website and followed the installation guide. I set up a new Server 2019 and added the RDS role on it. Thereafter, I ran the Access Anywhere installation and get the attached error message. I am trying to integrate this with my System Platform 2020 R2 SP1 OMI application so I am not sure what InTouch components I need to install and where I can find this install. Installation cannot continue: Please manually install the product(s) below before proceeding. - Product installation requires 10.6 or greater and less than 21.0

[ISS Support Case] ITAA - User-based License Reservation

Looking for a certain user to only acquire a read only license in an InTouch Access Anywhere application.

[ISS Support Case] Unable to start ITAA

Unable to start ITAA

[ISS Support Case] ITAA Server Not Acquiring the Correct License

Have two licensees for ITAA. One is a read Write other is a read-only. Has two servers ITAA one is the central license server (both licenses activated). Secondary server is not acquiring read-only license. Tried reserving the license (still didn't work). Has not tried checking out the license.

[ISS Support Case] Ericom Secure Gateway Failed Listening on :: 443

In the Event Viewer, errors are coming in from the Ericom Secure Gateway component: Failed listening on [::]:443 (IPv6 and IPv4, Secured). Reason : An attempt was made to access a socket in a way forbidden by its access permissions Additional Info: The local IIS is configured to listen on port 443 for the HTTPS binding of "Default Web Site" site. Will retry again in 15 seconds.

[ISS Support Case] ITAA - Application Not Licensed Message

Customer has a new set up of ITAA, client machine showing not licensed. Found a TN that seems to have solved most cases dealing with same issue. But those changes were already done on both machines.

[ISS Support Case] Access Anywhere Secure Gateway

When using Secure Gateway, going to the webpage and logging in results in an error: Ericom URL Handler. In order for Ericom URL Redirection to operate choose in the next window "Ericom Access Terminal Service Agent" as default brower"

[ISS Support Case] ITAA Not working Post Communication Port Change

This location was able to connect on 8080 only through a VPN When IT set it up for a different port 8085 Gets to the login page but it wont bring up the application. brought up the ITAA server > Communication > updated to port 8085 Restarted server stopped and started service works on port 8080 Site Info, see details.

[ISS Support Case] ITAA not seeing app

Started after reinstalling ITAA. App runs locally without issue. App is in the correct folder directory.

[ISS Support Case] ITAA - Application Not Licensed

Since recovering from a cyber event our AccessAnyWhere server had not worked and it appears to be a licensing issue, getting message "Application not Licensed" Customer got follow up automated message on 6/18, but never responded back.

[ISS Support Case] AccessAnywhere

When launching an ITAA session, error appears "Licensing Error: Chech with your System Administrator (Error Code: AN-10)"

[ISS Support Case] InTouch Access Anywhere is not loading

It makes it to the landing page but never loads the application

[ISS Support Case] InTouch Access Anywhere Login Failure

Client reached out as when user was attempting to login into InTouch Access Anywhere it would load WindowViewer and then crash.

[ISS Support Case] InTouch Access Anywhere Login Failure

Client reached out as when attempting to login into InTouch Access Anywhere server they were receiving one of the following errors: "Cannot connect to " "Your Username or Password are either incorrect or expired. If this problem persists, please contact your system administrator."

[ISS Support Case] Intouch application screen turns black an then closes

Intouch application screen turns black an then closes InTouch access anywhere Signs you in then there's a blank screen and it kicks you out. nothing in the logger. If they log in as the person that installed the problem it works fine they can run it as a published application just fine, but not through the portal they have tried running change network account utility They would like this expedited (escalated to AVEVA soon if necessary)

[ISS Support Case] InTouch Access Anywhere Session Denied

Client reached out as when users were attempting to launch application from Web client they were receiving the following error: "The requested session access is denied."

[ISS Support Case] Upgrading OS and Mixed OS Environment Questions

Is it possible to upgrade a machine running System Platform 2023 P04 from Server 2022 to Server 2025 while leaving all AVEVA components in place? If a Remote Desktop Server with ITAA installed on it is running Server 2025, will that cause issues if the other servers in the setup are running Server 2022?

[ISS Support Case] access anywhere

Cannot make an HTTPS connection to Access Anywhere.

[ISS Support Case] InTouch Access Anywhere Connection Failed

When accessing the InTouch Access Anywhere Server webpage, customer gets: "Connection failed: verify that the Access Server is running and reachable." Able to ping the IP without issue. Access Anywhere service is up and running. Sophos and SentinelOne antivirus programs are both installed and running on the ITAA node.

[ISS Support Case] ITAA not working with shared folder

Their app doesn't appear in the dropdown list for ITAA

[ISS Support Case] Cant Connect via Browser

Unable to connect to Access Anywhere application through a browser after applying 2020 R2 P1

[ISS Support Case] Cant Connect via Browser

Unable to connect to Access Anywhere application through a browser after applying 2020 R2 P1

[ISS Support Case] Access Anywhere alarms not working

[ISS Support Case] Access Anywhere alarms not working

[ISS Support Case] Access anywhere asking to change the password

[ISS Support Case] ITAA Compatibility Question

Can Intouch 2014 application be viewed on an ITAA 2020 server setup

[ISS Support Case] Random white box on ITAA

See attached screenshot. Occasionally a random white box appears on the application in ITAA. I can get it to go away if I reboot the ITAA server, but I'd like to try to figure out a more permanent solution.

[ISS Support Case] Print Locally From ITAA Session

On access anywhere how do I print something to my local printer. I want to print off a trend but when I go to print the only printers available are local to the plant 11 miles away. Preparing a report and needs to print images.

[ISS Support Case] ITAA Unable to Access New Application Old Application Launches

Created a new version of an application but when selected, the old application launches

[ISS Support Case] ITAA Application Resolution Issue

Main issue is screen resolution will not run the application in the entire screen. Issue started when the browser window was manually adjusted using drag <-> arrows. Ever since then the resolution has been messed up. Either sees 1/4 of the screen or the application is squashed into 1/4 of the available screen. Tried the 3 resolution options no change. - Using same user with admin access