AVEVA InTouch Access Anywhere Support Cases

[ISS Support Case] ITAA Read Only Access

Client reached out as user wanted to configure an InTouch Access Anywhere node with read only access.

[ISS Support Case] Intouch access anywhere stuck

Intouch access anywhere displays 'Setting up personalized settings' and never finishes. See attached screenshot.

[ISS Support Case] ITAA Alarm group syncing off.

5/1/2024: -Managed InTouch application. -Existing 2017 Update 3 Application. -Two Terminal Severs. -Alarm Client Controls -Alarm groups syncing just fine. -ITAA, alarm controls are working just fine but, the alarm groups are not. -Affecting Operators use of the application. -One of three nodes does not show tag's in the SMC under ITAA.

[ISS Support Case] ITTA Initialization Failure

Client reached out due to when logging into ITAA through remote clients or locally after login the browser initializes to a black screen.

[ISS Support Case] InTouch access anywhere sessions do not load

The client sees the WindowViewer splash screen but then the lession logs out and ITAA goes back to the landing page.

[ISS Support Case] Upgrading ITAA Inquiry Per TA000022335

updating InTouch Access Anywhere to 2023b based on bulletin ta000022335 wants to talk the process through. upgrading from ITAA 2020 R2 SP1 B to 2023 B

[ISS Support Case] when he tries to start ITAA, gets error

server failed to start due to SSL initialization error

[ISS Support Case] No active alarms

No longer able to see the history alarms.

[ISS Support Case] Intouch Access Anywhere resolution not scaling

[ISS Support Case] Access Anywhere Server Installation Cannot Continue Message

I am setting up a brand new Access Anywhere server. I downloaded the ITAA_2020R2SP1b install from Avev'a website and followed the installation guide. I set up a new Server 2019 and added the RDS role on it. Thereafter, I ran the Access Anywhere installation and get the attached error message. I am trying to integrate this with my System Platform 2020 R2 SP1 OMI application so I am not sure what InTouch components I need to install and where I can find this install. Installation cannot continue: Please manually install the product(s) below before proceeding. - Product installation requires 10.6 or greater and less than 21.0

[ISS Support Case] ITAA - User-based License Reservation

Looking for a certain user to only acquire a read only license in an InTouch Access Anywhere application.

[ISS Support Case] Unable to start ITAA

Unable to start ITAA

[ISS Support Case] ITAA Server Not Acquiring the Correct License

Have two licensees for ITAA. One is a read Write other is a read-only. Has two servers ITAA one is the central license server (both licenses activated). Secondary server is not acquiring read-only license. Tried reserving the license (still didn't work). Has not tried checking out the license.