[ISS Support Case] Intouch license
Last updated: September 4th, 2026Description
Our intouch access anywhere machine is not getting a license to run intouch. We have reservation for it License server version is 4.2.0 System platform 2023 R2 SP1 P04
- Author: Kevin Modlin
- Published: September 4th, 2026
Details:
| Product: InTouch Access Anywhere |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/26/2026 |
| Case: | 103300 |
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