AVEVA Plant SCADA Support Cases

[ISS Support Case] Deployment Failure

Client reached out as he can not deploy updated target version of project to client nodes. The settings in the deployment window can not be changed and are grayed out. This is after updating all nodes from 2018 Patch 15 to 2018 Patch 22.

[ISS Support Case] Cannot Install Client software on device.

I am trying to install Citect on an industrial computer that previously ran SCADA for a different plant. Installation is getting hung during floating license manager installation. Also, when try to run configurator the server will not show up under list of servers. IP address can be pinged from both sides.

[ISS Support Case] Driver question, system tag's

I am trying to communicate with a Siemens S7-1200 PLC using Plant SCADA 2023. Ive installed the S7TCP driver and was able to communicate using Symbolic Addressing (e.g. Tag_1, StartPump3, FlowRate, etc.). However, due to how the PLC was programmed, we have to use Absolute Addressing (e.g. %Q3, %QW1, %I9, %IW7, %DB20.DBD0, etc.). Can the S7TCP driver support Siemens Absolute Addressing?

[ISS Support Case] Citect, Alarm History error.

12/28/2023: -Button that say's alarm history. -"Network name cannot be found." -Needing help Exporting Alarm .CSV files.

[ISS Support Case] Plant Scada License issue

Plant Scada License issue failed to acquire 2023 license

[ISS Support Case] Plant Scada 2020 Installation

Client reached out as they needed assistance setting up Plant Scada. User is having issues loading developments licenses as well as setting up communication drivers. Client originally started using 2023 Plant Scada, but rolled back after experiencing issues with installation. Client wants to obtain copies of latest patches and roll back communication drivers.

[ISS Support Case] Would renaming a PC with Plant Scada 2023 break the license?

[ISS Support Case] Citect, Licensing issue.

Version: 7.5, SP1 Patch 6. -License is not working. -Using Hardkey. -Runtime manager is saying no key found or no license available from the network.

[ISS Support Case] Citect License Acquisition Failure

Client called in due to receiving the following error message when attempting to open Citect: "Software Protection Failure. No key found or no license available from network"

[ISS Support Case] License Acquisition Failure

Client reached out due to receiving this error message when trying to start Citect: "Software Protection Failure. No key found or no license available from network."

[ISS Support Case] Unable to Update Client

Client is offline and unable to be updated from the dev node

[ISS Support Case] Information Regarding Windows Updates

Needed some info on what WIndows updates have been tested and approved

[ISS Support Case] Citect data is no longer getting sent.

Citect SCADA data stopped getting sent off-site.

[ISS Support Case] Looking to see if installed fixes are in the latest version of DNPR driver for Citect

The client is running the special build 4.5.7.0 on their servers currently 2018R2 came with 4.4.0.0, and 2023 is shipped with 5.1.0.0. So the question isis their version a fork of the driver, or can we move to a newer version and it includes the fixes.

[ISS Support Case] RemoteApp not working correctly

Seemed to be a problem with the RemoteApp feature, may or may not be related to citect. The way the remote app uses the RDP session to open up the project seems to not be correct.

[ISS Support Case] BACnet Tag Import

When attempting to import BACnet tags getting error popup that states Unable to import tags. Class not registered

[ISS Support Case] Licensing issue with Citect v8.2.

Licensing issue with Citect v8.2. He looked at kernal server that handles licensing and it only shows 1 current client which is the backup server. They should have at least 5. He has restarted 5 clients, made sure they are all on same target version as server.

[ISS Support Case] PCS 4.6.2 will not load and it is required for Citect 2018 Update 37.

[ISS Support Case] Citect 2018 R2 issue. Trying to set a page template and it is grayed out.

Citect 2018 R2 issue. Trying to set a page template and it is grayed out.

[ISS Support Case] MQTT Driver

Is there an MQTT driver for AVEVA Plant SCADA? If not please submit an enhancement request. We are looking to integrate some devices that support MQTT to SCADA.

[ISS Support Case] Citect 8.2 U24 license issue after VM snapshot restore

Citect - license issue. Its running on a VM, they had some issues and they had to restrore the VM from a snapshot and now it says the license is invalid. ---Needs to know why license stopped working after a restore.

[ISS Support Case] Client password not working correctly

configurator issue

[ISS Support Case] Citect Client losing certification (offline)

We are having issue where the client goes offline at random interval. Our work around is to reestablish the Client Deployment client file path.. Per your tech note, Offline mean that the Runtime manager is not reach. Per the TN, check the configuration inside of the configurator.. TN - 1161 Determining the status of deployment in Citect - InSource Solutions (insourcess.com) Questions: 1. The configurator in the client has green check box and it is good. The services Citect deployment is RUNNING. Do I look at the configurator on the server or the client? 2. Do I need to look at GPO or something? 3. What is causing the client to show offline?

[ISS Support Case] HST file not being created for new Tag.

Integrated process analysis. -Two variable tag's. -existing tag was also a trend variable. -new tag, create a variable and a trend that references that variable. -Both display in the HMI just find. -Trend archive property mismatched. -Not creating HST file for this new tag.

[ISS Support Case] Citect communication problems

Windows update was installed.

[ISS Support Case] Citect Cannot Modify Object or Tag's

Voice annunciating system, needs to acknowledge an alarm, through OPC. -Needs to find the Tag that is assigned to the object. Also cannot find where to modify tag or modify the object. 2015 7.5.0 SP1 Patch 14

[ISS Support Case] License Will not pick up

2023 Update 8 -Plant Scada license issue. -License say's active in Enterprise license manager but, does not pick up when trying to use Software component.

[ISS Support Case] License not able to grab.

Working with Aveva license manager now on 2023.

[ISS Support Case] Secondary user credentials error

Windows Users in the citect runtime. Credentials of the secondary users. "The machine has two Windows users: - Engineer (admin rights) - Operator I am unable to launch Citect runtime when logged into the machine as Operator. I receive the error in the attached screenshot. I have Citect users Engineer and Operator as well and would like to automatically log in to the runtime based on the current windows user. " 2018 R2 recently installed R2 update file

[ISS Support Case] Citect Scada Communication Configuration Micrologix 850

Client reached out looking for guidance on configuring Citect Plant Scada to communicate with Micrologix 850 series PLC.

[ISS Support Case] Writing NULL value to BACnet priority array

[ISS Support Case] Plant scada server 2025 compatibility questions

We are upgrading to Aveva Plant Scada 8.4. We need to run Microsoft Windows Server 2025 (not 2022) in our environment. Will your software run on this updated version of Server or do we have to run on Server 2022 for support? My concern is getting support for this software on an "unofficial" server version. Please note we already have the keys we need for this upgrade...this is NOT a sales inquiry...just technical. Thanks.

[ISS Support Case] Unable to select version

Unable to select the deployment target version currently grayed out. Customer reported an issue where the Target Version dropdown menu is grayed out in the Deployment view of AVEVA Plant SCADA Studio 2023 R2. The project is visible and selectable, but the user is unable to choose a deployment version to push to client machines. This behavior prevents deployment of newly created or updated projects to target nodes. The issue was observed in an environment where the runtime system may have been updated via a patch or version upgrade.

[ISS Support Case] Historian - tag between Citect 2018 not working

[ISS Support Case] Log storage

We are requesting support for an issue encountered after upgrading our AVEVA Plant SCADA system from version 7.5 to 8.5 (Update 10). In our current Citect 7.5 environment, we have alarms and logs configured in the devices.dbf file (configured in Plant SCADA Studio ? Setup ? Devices tab). For example, we have a log set to generate a text file whenever a user acknowledges all alarms by pressing a button on a screen. In version 7.5, these alarm and log files are successfully written to a single server file location, allowing all user actions from any client or server machine to be consolidated in one place. After the upgrade to Plant SCADA 8.5 Update 10, the behavior has changed: each machine (server or client) now stores changes made by users locally, rather than writing to a centralized server location. This requires setting up log and alarm folders on each client and server individually, then periodically backing them up or merging the files manually. This process is inefficient and time-consuming compared to our previous centralized setup. Request: Is there a workaround or configuration option that would allow devices.dbf to function in the same way it did in Citect 7.5logging user actions from all machines into a single server-based file locationrather than maintaining separate local copies on each machine?

[ISS Support Case] Configuring OPC UA on Plant SCADA to communicate with our dynamic video wall.

We require support to assist with configuring OPC UA on Plant SCADA to communicate with our dynamic video wall. We are utilizing Plant SCADA 8.50 Update 10. We have configured our Primary Citect server: Firewall allowances opened for our inbound port (48031). Outbound not blocked. Connected to System Management Server Good Security Roles setup Good Computer Setup: Password assigned and Runtime Manager As A Service checked Good Encryption enabled with encryption set to mixed mode Good CAN connect to our server via ProSys OPC UA Explorer. Certs installed. Good Issue: CANNOT Browse tags in project. Clicking on Browse does not display any tags Bad We are using Matrikon OPC UA browser to test, server to server communication, and with the Video Wall server attempting to connect and browse variable tags on Plant SCADA Primary I/O server.

[ISS Support Case] ASB Certificate Renewal Failure

Client reached out as once a quarter the ASB certificates needs to be rebound or expires.

[ISS Support Case] Citect license not working

Client was issued a new Citect License. Activated a license and added to floating license manager. Software is showing in demo mode. Version is 2018 R2 Citect 8.2. Recently upgraded license manager from 2.9 to 2.10

[ISS Support Case] SQL DB as io device

Is there a supported way to use a SQL database as a data source for tag values in Citect SCADA 2018either by binding SQL data directly to a tag or by polling SQL data through Cicode and writing it to a memory tag?

[ISS Support Case] No Data Received from New Modicon PLC Citect 2015

Product: AVEVA (Wonderware) Citect Version: 2015 (v7.50.0) Operating System: Windows 7 64-bit Protocol Driver: MODNET PLC Firmware: 15.3 Issue Description: Customer reported that after duplicating an existing MODNET driver configuration and updating the IP address to match a new Modicon PLC, no data was being received from the new device. The original (existing) device was confirmed to be working without issues. The customer was unsure how to verify the InitVar parameter in the citect.ini file, which may affect MODNET driver behavior.

[ISS Support Case] Citect ICMP information

Looking for information on if setting firewall rules (both in/out) for ICMP type 13/14 traffic (time requests/replies) will cause any issues. AVEVA docs mention ping traffic using ICMP which is type 8, no info on 13/14.

[ISS Support Case] Plant Scada, Koyo driver install

Customer not able to install KOYO 1.25 Driver on a machine with Plant SCADA 2023

[ISS Support Case] Seeking Assistance Applying Update 5 .NET 6 EOL

Running AVEVA Plant Scada 2023 R2. Planning on applying update 5 5 clients OS win 11 2 servers Server 2022 Current system is .NET 6.0 Update 5 addresses 8.0 What do I do about 6.0? Doe it get uninstalled on it's own. Production system going to run the update on one machine at a time.

[ISS Support Case] No server could be found

looking to set up a Modicin simulator but once configured the error of no server could be found displays when in runtime.

[ISS Support Case] Deploying update application to client

Trying to push out an update to a client PC, and the client pc is showing as offline, not online, having issues deploying an update application to a client PC. each time the project is selected to send the request is done repeatedly never selecting the project

[ISS Support Case] License Cannot be Acquired while Windows updates are performed

Client reached out as when user is installing windows update they cannot acquire the license but after the updates finish and the PC is restarted the license is acquired successfully.

[ISS Support Case] Deployment Service Does Not Start - Citect

Citect 2023 R2 Deployment Server Deployment Service does not start. Can provide pop up. Worked for a few months suddenly stopped.

[ISS Support Case] Error E2021: Record Already Defined

PlantSCADA 2023 R2 Update 5 After modifying the tagname and description files like he has done before, performed a compile. It comes back with an error: E2021: Record Already Defined. It seems to be identifying the "Address" field as the problem in the error, but nothing was modified with the address field of this particular tag.

[ISS Support Case] Protection Key not found

Their license is showing as activated but not in use on a new install of Plant Scada.

[ISS Support Case] Plant Scada upgrading

Will be finding a time to sit in for an upgrade.

[ISS Support Case] ActiveX control not saving credentials

Also looking to see what ports are needing to be open.

[ISS Support Case] Exec Function Not Working

Customer is trying to use a button in PlantSCADA to start Wireshark. The button is not working though.

[ISS Support Case] Update Questions

Question about .NET 8.0 Framework and updating Plant SCADA 2023 R2.

[ISS Support Case] Plant Scada Web Browser License Inquiry

On the newest plant Scada it has a Web Browser option. Will using that feature consume a license?

[ISS Support Case] Historian Client and Citect Compatibility Installation Issue

offline system: - Citect 2018 (hybrid DCS 2019) front end HMI. - has 3 clients running Citect (trying install Historian Client) Runs installer getting a message that the ArchestrA Data store is going to be upgraded for the following products ArchestrA Data Store 3.0 Hits next and AVEVA product options are all grayed out. What does upgrading that data store do? *** also has DR installed on this box

[ISS Support Case] Unable to Activate License

SE Floating License Manager is generating an error when trying to license a node

[ISS Support Case] Citect View Only License Questions

version 7.2 sp3

[ISS Support Case] Unable to Connect Client

No available licenses message appears when trying to connect scada client

[ISS Support Case] Unable to connect to Historian

Using Citect Connector

[ISS Support Case] Unable to connect to Historian

Using Citect Connector

[ISS Support Case] Unable to open Citect Studio

[ISS Support Case] Citect data is not updating on the Wonderware Historian

It seems to be updating fine in Citect. The connector is used to push the data to Wonderware Historian

[ISS Support Case] Citect data is not updating on the Wonderware Historian

It seems to be updating fine in Citect. The connector is used to push the data to Wonderware Historian

[ISS Support Case] Multiple Errors In Runtime

Software Protection Failure regarding license key. Out of Kernel message with OI server Version 2016

[ISS Support Case] Citect 7 client activations

Cust not under support but 7 software activations and needs to use floating license manager and use count 1

[ISS Support Case] Citect Tool Tip Configuration Assistance

Seeking assistance configuring a tool tip in a genie. Wants to use EquipmentGetProperty to display the information from the comment field of the equipment in tool tip. Believe it's a syntax issue.

[ISS Support Case] Unable to start Citect SCADA with Software protection error (See case details)

Unable to start Citect SCADA with Software protection error (See case details)

[ISS Support Case] Unable to download tech notes and Citect software

The client is unable to download tech notes and Citect software

[ISS Support Case] Upgrade to 2018 R2 Broke Communication on a Backup PC

Upgraded to Citect 2018 R2 on one (Primary) PC set it up and connected everything back and were able to connect to other servers for statistical data, everything checked out. Proceeded with the upgrade on the second PC (back up) and lost all communications on that particular computer. No settings have been changed. Can Ping everything, reached out to IT to verify not a Firewall issue. Suspect it is not because they moved the system to the same LAN and subnet as one of the servers they communicate to but were still not getting any data.

[ISS Support Case] Having trouble with popups in Citect

Unable to load popups on HMI. Popups are supposed to come up at Runtime and not working. This has not worked on this new machine. The application was copied over from another machine where it worked but it has not yet worked on this machine.

[ISS Support Case] Citect issue

Get backnet driver to work onnew istallation

[ISS Support Case] Citect crashing on multiple clients

Citect Crashing

[ISS Support Case] Unable to Open Application

After upgrading an application to 2020 and modifying its .ini file, the application wont open. Error states "The Citect INI file could not be found"

[ISS Support Case] Back and primary not in sync

[ISS Support Case] Citect/SCADA Upgrade

Upgrading from 2016 to 2018 then to 2020. Error when configuring System Management platform, Error is as followed: Port 443 in use.

[ISS Support Case] Deployment issue Servers Showing as Offline

Goes to where deployments are performed in Citect Studio (2018 R2 v8.2 ). ART Server (Alarm Report and Trend Server) and IO Server are all showing as offline. Client is trying to deploy some changes but is unable. Can deploy to work stations. Remote access is not possible new to the product.

[ISS Support Case] Citect, Licensing Issue

8-5-2022: Try to run project, software protection error no full licenses available. Were using a centennial dongle, computer broke, tried to get a new softkey and acquired license. He was using this in demo mode now, he can not use the system at all. Citect 2016

[ISS Support Case] Request Mode Default Settings

I am trying to figure out how I can default the Request Mode in process analyst to display the newest value vs the average value. Can this be done?

[ISS Support Case] DAS-MBTCP

Citect 2020 DAS-MBTCP Needing newest communication's Driver pack.

[ISS Support Case] Citect Demo Licence

Customer is waiting for their new license key but inquired about a demo in the meantime

[ISS Support Case] Questions Regarding Security Updates

Site is making roughly 24 updates/changes to their systems and trying to determine if these changes/updates are safe to make to Citect 7.4

[ISS Support Case] Assistance with web client

[ISS Support Case] Gets software protection failure or no license available from network pop up

Thinks its 2016 (V.8) Citect not sure on exact version number. Whenever I log in and I go to check all my readings from the system we are monitoring (system crashes) gets a pop up software protection failure or no license available from network. Existing system, domain environment. Only update aware of when from using IE explorer to edge browser. Raised a ticket with IT but the edge issue was supposed to have been resolved. 10/18/2022: -Sent Customer a TN, awaiting response as to if it worked or not. 10/25/2022: -Tried multiple resolves checked configuration for network and computer role, to no avail. -Waiting on AVEVA to Contact back.

[ISS Support Case] Citect development question

Is there a good practice or work around to do the following; We are looking for way for multiple users to change graphics, trend, alarm on one computer where the project reside without backup/restore to another computer and then back/restore back to the deploy machine. Currently, we would do the following per the deploy machine and laptop. 1. We would back up the project 2. restore it on a laptop 3. Do the modification of multiple graphic 4. Backup the project on the laptop 5. Restore the project as Laptop_project2 6. Open all the modify graphics and save as to the deployment machines main project Is this the best practice or show we just copy modify graphics to the main project on deployment, open it and save as/save all? Is there any other way or suggestion?

[ISS Support Case] Can't access add-in

add in grayed out in excel for citect can't open up the database

[ISS Support Case] Citect 8.0 license issue

He starts application and he gets a pop up "no product key found start in demo mode" He is replacing the computer.

[ISS Support Case] Citect Redundancy - Keeping Projects Aligned

[ISS Support Case] Citect Oi Server Not Communicating

Upgrading from Citect 7.5 to 8 update 38 cant get allen bradley l75 to talk to abclx driver.

[ISS Support Case] Deployment node not configuring

[ISS Support Case] Citect Client configuration failing.

Using configurator on client, can successfully configure, SMC connection failing . -Failed to configure device please see Archestra.