AVEVA Plant SCADA Support Cases

[ISS Support Case] Deployment Failure

Client reached out as he can not deploy updated target version of project to client nodes. The settings in the deployment window can not be changed and are grayed out. This is after updating all nodes from 2018 Patch 15 to 2018 Patch 22.

[ISS Support Case] Cannot Install Client software on device.

I am trying to install Citect on an industrial computer that previously ran SCADA for a different plant. Installation is getting hung during floating license manager installation. Also, when try to run configurator the server will not show up under list of servers. IP address can be pinged from both sides.

[ISS Support Case] Driver question, system tag's

I am trying to communicate with a Siemens S7-1200 PLC using Plant SCADA 2023. Ive installed the S7TCP driver and was able to communicate using Symbolic Addressing (e.g. Tag_1, StartPump3, FlowRate, etc.). However, due to how the PLC was programmed, we have to use Absolute Addressing (e.g. %Q3, %QW1, %I9, %IW7, %DB20.DBD0, etc.). Can the S7TCP driver support Siemens Absolute Addressing?

[ISS Support Case] Citect, Alarm History error.

12/28/2023: -Button that say's alarm history. -"Network name cannot be found." -Needing help Exporting Alarm .CSV files.

[ISS Support Case] Plant Scada License issue

Plant Scada License issue failed to acquire 2023 license

[ISS Support Case] Plant Scada 2020 Installation

Client reached out as they needed assistance setting up Plant Scada. User is having issues loading developments licenses as well as setting up communication drivers. Client originally started using 2023 Plant Scada, but rolled back after experiencing issues with installation. Client wants to obtain copies of latest patches and roll back communication drivers.

[ISS Support Case] Would renaming a PC with Plant Scada 2023 break the license?

[ISS Support Case] Citect, Licensing issue.

Version: 7.5, SP1 Patch 6. -License is not working. -Using Hardkey. -Runtime manager is saying no key found or no license available from the network.

[ISS Support Case] Citect License Acquisition Failure

Client called in due to receiving the following error message when attempting to open Citect: "Software Protection Failure. No key found or no license available from network"

[ISS Support Case] License Acquisition Failure

Client reached out due to receiving this error message when trying to start Citect: "Software Protection Failure. No key found or no license available from network."

[ISS Support Case] Unable to Update Client

Client is offline and unable to be updated from the dev node

[ISS Support Case] Information Regarding Windows Updates

Needed some info on what WIndows updates have been tested and approved

[ISS Support Case] Citect data is no longer getting sent.

Citect SCADA data stopped getting sent off-site.

[ISS Support Case] Looking to see if installed fixes are in the latest version of DNPR driver for Citect

The client is running the special build 4.5.7.0 on their servers currently 2018R2 came with 4.4.0.0, and 2023 is shipped with 5.1.0.0. So the question isis their version a fork of the driver, or can we move to a newer version and it includes the fixes.

[ISS Support Case] RemoteApp not working correctly

Seemed to be a problem with the RemoteApp feature, may or may not be related to citect. The way the remote app uses the RDP session to open up the project seems to not be correct.

[ISS Support Case] BACnet Tag Import

When attempting to import BACnet tags getting error popup that states Unable to import tags. Class not registered

[ISS Support Case] Licensing issue with Citect v8.2.

Licensing issue with Citect v8.2. He looked at kernal server that handles licensing and it only shows 1 current client which is the backup server. They should have at least 5. He has restarted 5 clients, made sure they are all on same target version as server.

[ISS Support Case] PCS 4.6.2 will not load and it is required for Citect 2018 Update 37.

[ISS Support Case] Citect 2018 R2 issue. Trying to set a page template and it is grayed out.

Citect 2018 R2 issue. Trying to set a page template and it is grayed out.

[ISS Support Case] MQTT Driver

Is there an MQTT driver for AVEVA Plant SCADA? If not please submit an enhancement request. We are looking to integrate some devices that support MQTT to SCADA.

[ISS Support Case] Citect 8.2 U24 license issue after VM snapshot restore

Citect - license issue. Its running on a VM, they had some issues and they had to restrore the VM from a snapshot and now it says the license is invalid. ---Needs to know why license stopped working after a restore.

[ISS Support Case] Client password not working correctly

configurator issue

[ISS Support Case] Citect Client losing certification (offline)

We are having issue where the client goes offline at random interval. Our work around is to reestablish the Client Deployment client file path.. Per your tech note, Offline mean that the Runtime manager is not reach. Per the TN, check the configuration inside of the configurator.. TN - 1161 Determining the status of deployment in Citect - InSource Solutions (insourcess.com) Questions: 1. The configurator in the client has green check box and it is good. The services Citect deployment is RUNNING. Do I look at the configurator on the server or the client? 2. Do I need to look at GPO or something? 3. What is causing the client to show offline?

[ISS Support Case] HST file not being created for new Tag.

Integrated process analysis. -Two variable tag's. -existing tag was also a trend variable. -new tag, create a variable and a trend that references that variable. -Both display in the HMI just find. -Trend archive property mismatched. -Not creating HST file for this new tag.

[ISS Support Case] Citect communication problems

Windows update was installed.

[ISS Support Case] Citect Cannot Modify Object or Tag's

Voice annunciating system, needs to acknowledge an alarm, through OPC. -Needs to find the Tag that is assigned to the object. Also cannot find where to modify tag or modify the object. 2015 7.5.0 SP1 Patch 14

[ISS Support Case] License Will not pick up

2023 Update 8 -Plant Scada license issue. -License say's active in Enterprise license manager but, does not pick up when trying to use Software component.

[ISS Support Case] License not able to grab.

Working with Aveva license manager now on 2023.

[ISS Support Case] Secondary user credentials error

Windows Users in the citect runtime. Credentials of the secondary users. "The machine has two Windows users: - Engineer (admin rights) - Operator I am unable to launch Citect runtime when logged into the machine as Operator. I receive the error in the attached screenshot. I have Citect users Engineer and Operator as well and would like to automatically log in to the runtime based on the current windows user. " 2018 R2 recently installed R2 update file

[ISS Support Case] Citect Scada Communication Configuration Micrologix 850

Client reached out looking for guidance on configuring Citect Plant Scada to communicate with Micrologix 850 series PLC.

[ISS Support Case] Writing NULL value to BACnet priority array

[ISS Support Case] Plant scada server 2025 compatibility questions

We are upgrading to Aveva Plant Scada 8.4. We need to run Microsoft Windows Server 2025 (not 2022) in our environment. Will your software run on this updated version of Server or do we have to run on Server 2022 for support? My concern is getting support for this software on an "unofficial" server version. Please note we already have the keys we need for this upgrade...this is NOT a sales inquiry...just technical. Thanks.