[ISS Support Case] Citect Client losing certification (offline)

Last updated: March 7th, 2025

Description

We are having issue where the client goes offline at random interval. Our work around is to reestablish the Client Deployment client file path.. Per your tech note, Offline mean that the Runtime manager is not reach. Per the TN, check the configuration inside of the configurator.. TN - 1161 Determining the status of deployment in Citect - InSource Solutions (insourcess.com) Questions: 1. The configurator in the client has green check box and it is good. The services Citect deployment is RUNNING. Do I look at the configurator on the server or the client? 2. Do I need to look at GPO or something? 3. What is causing the client to show offline?

Author: Kevin Modlin
Published: March 7th, 2025

Details:

Product: Plant SCADA

Version:

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	11/17/2023
Case:	85127

Give feedback about this article

Recommended articles

[ISS Support Case] Deployment Failure

Client reached out as he can not deploy updated target version of project to client nodes. The settings in the deployment window can not be changed and are grayed out. This is after updating all nodes from 2018 Patch 15 to 2018 Patch 22.

[ISS Support Case] Cannot Install Client software on device.

I am trying to install Citect on an industrial computer that previously ran SCADA for a different plant. Installation is getting hung during floating license manager installation. Also, when try to run configurator the server will not show up under list of servers. IP address can be pinged from both sides.

[ISS Support Case] Driver question, system tag's

I am trying to communicate with a Siemens S7-1200 PLC using Plant SCADA 2023. Ive installed the S7TCP driver and was able to communicate using Symbolic Addressing (e.g. Tag_1, StartPump3, FlowRate, etc.). However, due to how the PLC was programmed, we have to use Absolute Addressing (e.g. %Q3, %QW1, %I9, %IW7, %DB20.DBD0, etc.). Can the S7TCP driver support Siemens Absolute Addressing?

[ISS Support Case] Citect, Alarm History error.

12/28/2023: -Button that say's alarm history. -"Network name cannot be found." -Needing help Exporting Alarm .CSV files.