ThinManager Support Cases
[ISS Support Case] Thin Manager 14.01 License Acquisition Failure
Client reached out because one of the terminal servers was not acquiring a license from the Thin Manager server and presenting the following error: "No Thin Manager Terminal License Available on Server ."
Read More[ISS Support Case] Cant remote into any thin clients
Thin client, trying to log in to server, one not letting him in kicks him out immediately started this morning
Read More[ISS Support Case] Thin Manager License Not Activating Already Activated
In the thin manager web site to activate them being told they are already activated. Has no way of telling who that is, suspects it could be the client but wants to make certain before reaching out. TM Version 13.2 Need Serial Number Why reason for reset
Read More[ISS Support Case] Unable to Connect Node to Thin Manager
Launching a new touhcpanel and cannot get Thin Manager to accept the configuration
Read More[ISS Support Case] Warnings in Event Viewer
User is seeing multiple Event Viewer warnings in regarding Thin Manager. The description for Event ID 1002 from source ThinServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer if the event originated on another computer, the display information had to be saved with the event. File C:\ProgramData\Rockwell Software\ThinManager\Packages\xampp\cgi.cgi not ready when requested. The message resource is present but the message was not found in the message table TM v13
Read More[ISS Support Case] Thin Manager ECO mode not working
Both on site and remotely when users try to log into Thinmanager, the users are unable to ECO any of the thin client terminals. Tries to log into a one of the Thin Manager Servers and sees a black screen. Suspect this could be related. Issue was first identified Tuesday evening. - no power events - no known updates or changes to the system Remote support is possible. Thin Manger Version 12.1 SP 3
Read More[ISS Support Case] Thin Manager not opening
Read More[ISS Support Case] Unable to Boot Multi Screen Hardware Limitation Inquiry 2473 G UNO Thin Manager
Trying to add a device to thin manager but thin manager doesnt boot on the system Do you have SME / clarification on UNO multi session and multi monitor enabled (AdvanTech). Looking over the manual for UNO-2473G and it appears it is not. Would like to have two screens on a few of their systems and currently they can only see one. When you enable multisession it seems to brick consistently V12.1 Thin Manager Server 2019 When set up multi session with a particular terminal client and the UNO associated with it. Results in endless boot loops (rebooting) Fail Again, Reboot, Repeat. The odd thing is that it not permanently broken ...technically If you go into this boot loop and delete the terminal client and you give your device a new addresses it does seem to comeback. But you have to repoint it at the IP address and the other device. In the manual under multi session, it has applied suggestions regarding editing local group policies (limit the number of users) - warning that if you do not explicitly have a multisession enabled device that you will run into issues / it will not work. So the suspicion it's a hardware limitation. The 2473 G come into 2 flavors 1 is a thin client (no HD) 1 is a thick client (HDD) Checked that the one they have is thin manager enabled and was under the impression from sales that it was ALSO multi session enabled (2473 G) If it's a hardware limitation needs: Quote on device - 1 ethernet - 24volt power supply - VGA port - HDMI port - Multi session screen / compliant Device
Read More[ISS Support Case] Thin Manager License Server Redundancy Feature Missing from License
Client reached out as they received a new Thin Manager license which is missing the redundancy feature. Thin Manager v13.1.
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