InSource 2014 Customer First Offerings from Wonderware
The Wonderware Customer FIRST Support Program is a portfolio with distinct program levels: Elite, Premium, Standard and Primary. These levels are designed to meet your varied and demanding requirements. Your program level selection can depend on project or commissioning milestones, the complexity and criticality of your operations, the maturity of your systems and the expertise of your project resources.
The Attached document details these level choices and what service are offered with each.