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TN WIS102 Migrating Information Server using Backup/Restore

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This tech note from InSource details the steps required to migrate the Information Server portal to new hardware.


  • Author: Rich Brooks
  • Published: 5/19/2015
  • Applies to: Information Server v4.0 and above




An upgrade of Information Server often includes new server hardware.  The newest versions (5.0 and higher) are only supported to run on 64-bit operating systems.  The older versions (4.5 and lower) were only supported with 32-bit SQL Server.  Migrating to a new server often requires upgrading the existing server to a version that supports both 32-bit and 64-bit systems.


Note:  The Backup/Restore Utility is only supported in restoring to the same version as the backup. A backup from v4.0 P1 needs to be restored to v4.0 P1.


Step 1 - Review the Product Compatibility Matrix found on the website found under Reports in the Knowledge & Support Center.






Step 2 - Create a backup of the Information Server configuration using the Backup and Restore Utility





Step 3 - Upgrade the old server to the highest Information Server supported version.  Release 2012R2 or version 5.0 P1 is the version that supports both 32-bit and 64-bit. 


Step 4 - Create another backup of the Information Server configuration.


Step 5 - Install the same version of Information Server on the new server hardware.


Step 6 - Restore the backup on the new server.


Step 7 - Upgrade the Information Server to the latest version as required.