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TN IT330 Unable to log into InTouch Access Anywhere (Password is either expired or must be changed)

Description

 

This article from InSource shows how to resolve the error "Password is either expired or must be changed" when attempting to log into InTouch Access Anywhere

  • Author: Benjamin Davis
  • Published: 03/15/2019
  • Applies to: InTouch Access Anywhere

Details

When attempting to open an application in InTouch Access Anywhere, you may receive this error message...

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To resolve...

  1. Go to Windows Services.
  2. Locate InTouch Access Anywhere Server service.
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  3. Stop the Service.
  4. Right click the service and select Properties. 
  5. Click the Log On tab.
  6. Change the account from Local System to any account with administrative privileges on that machine.
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  7. Start the Service.
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