Skip to main content
InSource Solutions

TN IT200 Turning off security in InTouch if you have locked yourself out




If you have an InTouch application where none of the user passwords are known, and the default administrator password has been changed, the following stpes can be used to reenable the default user.


  • Author: Dillon Perera
  • Published: 12/29/2015
  • Applies to: InTouch 9.5 and up




Within the specific InTouch application's folder will be a file named Password.bin.  This file contains all of the usernames and passwords that are configured within your application.  If you get locked out of the application, you can delete this file, and when InTouch is restarted it will recreate the file with only the default user.




Once this is done, you can log in with:

Username: administrator

Password: wonderware


Note: When doing this it will delete all other configured users, so if there were previously a lot of users, they will all need to be readded to the software.