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InSource Solutions

TN IT149 Opening InTouch Results In an Error

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This article addresses an issue where WindowMaker/WindowViewer (InTouch) will not open and results in a Windows error.

Thank you to Scott for discovering this.


  • Author: Daniel London
  • Published: 07/28/2015
  • Applies to: InTouch (All Versions)



When attempting to open InTouch you will see the following error:



As a possible solution, go to the icon/shortcut that launches WindowMaker or WindowViewer right click, select Properties and select the Compatibility tab.

There is a check box for Compatibility mode. If you are running a different OS than the one defined for this setting, uncheck the box to disable it.

InTouch should then open successfully.