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InSource Solutions

TN IT100 Problems opening InTouch after copying an application

                   

 

 

Description

Copied or moved an application from a different computer, or location on the harddrive, and now unable to open the application in InTouch.

 

Author

Dillon Perera

Publish Date 8/20/2014

Applies to Software

InTouch

Applies to Version

7.11 and greater

Applies to System/Module

WindowMaker, WindowViewer

Article Version

 

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There are different errors that can occur, each with a unique solution:

 

Error Message #1: The same application is being edited in another session.  Cannot edit this application.
InTouch_Appeditlok.jpg

 

Cause:

This is normally caused by an application being copied while WindowMaker is still open, or WindowMaker crashing.  When WindowMaker is opened, a file is created named appedit.lok to indicate that the application is being edited, preventing other users from editing the file.  If the software is copied while WindowMaker is open, or WindowMaker crashes, this file does not get deleted.

Common Solution:

Go to the folder where your InTouch Application is stored.  If you are unsure of the location you can find it by opening InTouch Application Manager and reading the Path column.  Browse to the folder and find the file named Appedit.lok.  Delete this file.  You should now be able to open WindowMaker.

 

Error Message #2: The application cannot be edited.  Process “” on computer “” is editing this application.

 

InTouch_AppBeingEdited.jpg

Cause:

The InTouch application was copied or moved to a location on the harddrive with to long of a path.  While Windows allows for very long file paths, Intouch is unable to handle them correctly.  This often occurs when using an InTouch application located on the Windows Desktop.

Common Solution:

Move the InTouch application to a folder with a shorter path, such as a folder directly off the root of the hard drive.  For example: C:\MyInTouchApps\Application1.

 

Error Message #3: Application [PATH].  Access Denied.

 

InTouch_AccessDenied.jpg

Cause:

This error occurs if InTouch is unable to gain write permission to the InTouch application files.

Common Solution:

• Ensure the application files and folders are not set to read-only.  This often occurs if the files were copied from a CD.
• Ensure the logged in user has permission to the files and folder.  This can be ensured by granting full permission to the Everyone user on the application folder and files.