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InSource Solutions

TN - 1174 NAD Unable to Download New Application



After a IntouchViewApp deployment and trying to run InTouch WindowViewer you get this message ""NAD unable to download the new application"

  • Author: Mike Viteri
  • Published: 8/2/2021
  • Applies to: InTouch 2020 and Later


After Deploying an InTouch Application and trying to run the application. You get the error "NAD Unable to download the new application"

The reasons is that account are trying to run WindowViewer with does not have the proper permissions.

To fix this issue you need to added the following security groups to the user account

  • aaPowerUsers
  • aaIntouchUsers

You will have to logoff and log back on after adding these users to the security groups for them to take effect.




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