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TN DA122 Rainbow Sentinel Setup Fails when Installing a DA server

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Description

Rainbow Sentinal Setup fails

 

Author

Benjamin Davis
Publish Date 6/26/2013

Applies to Software

DAServer

Applies to Version

 ALL

Applies to System/Module

  

Article Version

1.01.01

Problem Statement

 

When installing a DA server, user receives error message “Rainbow Sentinal Setup failed to complete successfully.

Installation then aborts without the DA Server being installed

 

rainbow1.jpg

 

This error will occur when installing an older version of a DA server after installing a later version of InTouch. For example, attempting to install the DASABTCP 2.0 after installing InTouch 10.6

Solution Details

 

Install the latest version of the DA server. For example, install the DASABTCP 2.0 rather than the DASABTCP 1.5.

OR

In Windows,

  1. Click Start | Control Panel | Add/Remove Programs
  2. Click Sentinel Protection Installer
  3. Click Remove | Yes
  4. Restart Computer

After restarting, the DA server will install properly.

 

rainbow2.jpg