TN - 1040 No Alarms in Window Viewer

After migrating an application, Window Viewer no longer displays alarms in the alarm client or the alarm summary.

No Alarms in Window Viewer

Description:

After migrating an application Window Viewer no longer displays alarms in the alarm client or the alarm summary.

Confirm the following configuration:

 Inside your DDESuitLinkClient Object ensure you have “Detect connection Alarm” Checked!

Enter your desired alarm comment without using “me.desc” 

What if this doesn’t work?

“Often times, InTouch may startup prior to the bootstrap causing window viewer no to reflect the updated information. This may be due to a startup script; however, the following steps will correct the issue for now.  “

 Verify the Alarm Query is correct. (?)

 Verify the client is being referenced correctly. (?)

Below you will see no alarms are displayed on either screen.

      Next we will navigate to the home screen of your PC/Device

      Right click your taskbar 

      Select task manager

      Navigate to processes 

      End all running “alarmmgr.exe”

\

      Navigate to services on your PC 

     Select ArchestrA Bootstrap

      Restart

      Open Window Viewer

 The alarms will now be displayed