- Author: Rich Brooks
- Published: 1/10/2017
- Applies to: InTouch 2014R2 and higher
Start by opening the registry editor by typing in REGEDIT from the command line. Expand the registry editor tree to locate the following:
Right-click FEATURE_BROWER_EMULATION to add a new DWORD named View.exe. Edit the data to enter the corresponding IE version level as detailed below from the following web link.
The hexidecimal value of 2AF8 was used in the example above. This is the default for Internet Explorer 11. Be sure to check the IE version installed on the InTouch Runtime machine that is encountering the error. The web page will open normally after this change is applied.