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TN BPM112 Sending Email Notification for Queue Items in Skelta BPM

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Description

This article from InSource shows to configure email notifications for queue items created in Wonderware Skelta BPM.

  • Author:  Rich Brooks
  • Published:  2/28/2018
  • Applies to:  Wonderware Skelta BPM 2014R2 and higher

Details

It is helpful to notify members of a queue when a new work item is created from a workflow.  This is often used as a reminder to log into the Enterprise Console.  A web form may be waiting on a response from one of the queue members.

A notification may be added by editing the queue.  Open the editor from Settings | Queue Management in the Enterprise Console.

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Next, double-click on the name of the queue to open the editor.

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Navigate to the Escalation tab and then click on the Add Escalation button.

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Select the name of the workflow from the drop down list.  The Queue Item Created option is selected next.  Enter a time interval for the escalation.  50 seconds is used in the example below.  Check the checkbox for Notification.  Click on the Set Properties button.

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Enter the email subject and notes (body) details for the notification.  You may append content from variables as required.  

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Click on the Submit button and the Save button on the previous dialog.  Emails will now be sent out when a new item is created in the queue.