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TN Intel109 Failure To Install Intelligence 2017




This article from InSource shows a simple fix to the Intelligence install error "Specified User account is invalid or doesn't have permission to start the service"

  • Author: Lewis Talley
  • Published: 12/22/2017
  • Applies to: Intelligence


After trying several local administrative accounts in Windows Server 2016, I kept getting the same error indicating that the user doesn't have permission to start the service. I even tried the ArchestrA user (as well as Administrator) - same thing!  After poking around in the local group policy editor (gpedit.msc), I noticed the account I was using was listed in the below policy. Deny log on locally.  I thought it was interesting that this account was added when I installed SP 2017 so this may affect other things too!


step 1.jpg

Once I removed the user listed above the install worked great!

step 2.jpg