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TN IT339 How to reserve Supervisory (Intouch) licenses using Remote Desktop Services(RDS)

Description

 

How to reserve Supervisory (Intouch) licenses using Remote Desktop Services(RDS)

  • Author: Mike Viteri
  • Published: 6/10/2019
  • Applies to: System Platform 2017

Details

With the introduction of the new licensing system you will sometime needs to reserve a license for an RDS Server.

You need to use the following format with the license reservation below to reserve a license.

<RDSHostName>-<RDPClientName>-<index>

where RDSHostName is the name of the Remote Desktop Server (aka: RDS or Terminal Server), and RDPClientName is the name of the PC running the RDP client software, and "index" is 1, unless there will be multiple RDP sessions from a single client machine, in which case the index should be incremented (starting at 1) for each reservation for that specific RDP client, up to the total number of RDP sessions from that specific RDP client.

Reservation Examples

Situation: A computer with a hostname of "ControlRoomA" runs InTouch OMI

Device Name: "ControlRoomA"

Situation: A computer with a hostname of "ControlRoomB" running a single Remote Desktop Client (RDP), connecting to the Remote Desktop Server (aka: Terminal Server) with a hostname of "PrimaryRDS"

Device Name: "PrimaryRDS-ControlRoomB-1"

Situation: Two computers with hostnames "SupervisorPC1" and "LineMgrA", respectively, each running a single Remote Desktop Client (RDP) connecting to the Remote Desktop Server (aka: Terminal Server) with a hostname of "PrimaryRDS"

Device Names:

  • License Reservation 1: "PrimaryRDS-SupervisorPC1-1"
  • License Reservation 2: "PrimaryRDS-LineMgrA-1"

Situation: A computer with a hostname of "ExecutiveDesktop" running four (4) Remote Desktop Clients (RDPs), connecting to the Remote Desktop Server (aka: Terminal Server) with a hostname of "PrimaryRDS"

Device Names:

  • License Reservation 1: "PrimaryRDS-ExecutiveDesktop-1"
  • License Reservation 2: "PrimaryRDS-ExecutiveDesktop-2"
  • License Reservation 3: "PrimaryRDS-ExecutiveDesktop-3"
  • License Reservation 4: "PrimaryRDS-ExecutiveDesktop-4"