[ISS Support Case] J5 - Server Update Issue

Last updated: March 6th, 2025

Description

Slow performance and an orange message that says "Warning: Not receiving updates from the server. Conflicts are likely if there are multiple people editing this form." -Waiting on client to provide Information sent via Email.

Author: Kevin Modlin
Published: March 6th, 2025

Details:

Product: J5

Version: 2019

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	01/24/2024
Case:	85455

Give feedback about this article

Recommended articles

[ISS Support Case] Subject

The reports I got are that personnel could not approve the previous round, submit their handover information, enter round data or approve rounds. We reset the server and there seems to have been some small improvement after logging out, closing the browser and logging back in, but it remains very slow. What are the next steps and how soon can we move on this issue?

[ISS Support Case] Reports in J5 are missing data & getting error retrieving external data

Reports in J5 are missing data Getting error retrieving external data. New installation feature has previously worked. Issue persists post reboot. Build 28.0.8107.0 (IndustraForm designer 2019)

[ISS Support Case] Duplicate Profiles in J5 App POST SQL migration

We recently migrated our stage DB from version 2012 to 2019. We had some driver mismatch issues but were able to fix that particular issue. Now we have noticed that we have duplicate profiles and disable accounts within our stage app. Around 1/3 of the users are showing as disabled. LDAP sync is disabled from the J5 system management console so we are not sure what could have caused this, but looking at the way the profiles are setup, it definitely looks like it synced with LDAP somehow.

[ISS Support Case] J5 Server upgrade Inquiry

Replacing 2012 servers and requesting installation software guidance Q1 There are two different versions listed on the download page. Im not sure which one to download. Q2 Also, are they compatible with Windows Server 2022?