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j5 Support Cases

[ISS Support Case] Needs Login to Access J5 Development Server

Trying to access dev version of j5 but do not have an account setup and don't have access to someone who is setup. Is there a way to create an account without having set you up?

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[ISS Support Case] Reports in J5 are missing data & getting error retrieving external data

Reports in J5 are missing data Getting error retrieving external data. New installation feature has previously worked. Issue persists post reboot. Build 28.0.8107.0 (IndustraForm designer 2019)

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[ISS Support Case] Duplicate Profiles in J5 App POST SQL migration

We recently migrated our stage DB from version 2012 to 2019. We had some driver mismatch issues but were able to fix that particular issue. Now we have noticed that we have duplicate profiles and disable accounts within our stage app. Around 1/3 of the users are showing as disabled. LDAP sync is disabled from the J5 system management console so we are not sure what could have caused this, but looking at the way the profiles are setup, it definitely looks like it synced with LDAP somehow.

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[ISS Support Case] J5 - Server Update Issue

Slow performance and an orange message that says "Warning: Not receiving updates from the server. Conflicts are likely if there are multiple people editing this form." -Waiting on client to provide Information sent via Email.

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[ISS Support Case] Update HTTPS Certificate

We need instructions on how to update the HTTPS certifcate for j5. We have the new security certificate and cert_chain PKCS #7 Certificates (.p7b) files.

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[ISS Support Case] J5 Server upgrade Inquiry

Replacing 2012 servers and requesting installation software guidance Q1 There are two different versions listed on the download page. Im not sure which one to download. Q2 Also, are they compatible with Windows Server 2022?

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[ISS Support Case] Subject

The reports I got are that personnel could not approve the previous round, submit their handover information, enter round data or approve rounds. We reset the server and there seems to have been some small improvement after logging out, closing the browser and logging back in, but it remains very slow. What are the next steps and how soon can we move on this issue?

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[ISS Support Case] IndustraForm Change

Business users are requesting to update various text fields input style from "Single Line" to "Multi-line" on multiple forms. We wanted to know if that would negatively impact anything else or cause something to break? Would making these changes in J5 Designer live cause any outage?

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[ISS Support Case] Some Users Unable to Log into Application

After a forced active directory password update, certain users are unable to authenticate through LDAP and log in

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[ISS Support Case] Queries Running over 200ms

SQL queries are taking over 200ms and possibly cuasing performance issues

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[ISS Support Case] Cant Connect to Login Page

Cannot make it to the log in page via web browser

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[ISS Support Case] Application Goes into Maintenance Mode

Application will sporadically go into Maintenance mode and the server needs to be rebooted, curious of a cause

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[ISS Support Case] Power User Industraform Designer Access

Unable to give the Power User group access to the Industraform designer

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[ISS Support Case] J5 mobile download and certificate

IT needs to re-install software and needs download and certificate of J5 mobile. (version 28.0.2860.0)

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[ISS Support Case] SQL Issue?

J.database unable to connect to SQL. 6/30/2023: Waiting for customer to tell me how Operations are being affected, what caused, if anything for J5 to stop communicating to SQL.

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[ISS Support Case] Question Regarding LDAP Credentials

LDAP password expired and needed to be updated, is a deploy needed after updating?

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[ISS Support Case] Unable to Edit Email in SMC

When trying to remove the email in "Email Override" for the J5 System Management Console in production we get the following error: verification failed: error occurred during email test: 'SMTPRecipientsRefused' object has no attribute 'smtp_code'

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[ISS Support Case] Shift Handover Fields are duplicating.

For Gas Control on our J5 program during Shift Handover, the Incoming and Outgoing Controller Shift Handover Fields are duplicating. Incoming/Outgoing Shift sign-off fields duplicating. See attachment for examples.

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[ISS Support Case] Disaster Recovery Questions

Hello, we are performing disaster recovery testing in July and I had a few questions. 1. Is the j5 license based on IP or DNS? The IP will be changing so I want to know if we would need a temp license? 2. Is there any documentation that can help with disaster recovery for J5? 3. I'm assuming we would just need to update the DNS or IP address to the restored one for the disaster recovery test? Please add any information that would be helpful to successfully perform this disaster recovery exercise.

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[ISS Support Case] Failure to run J5 Function

Client reached out because they have a script running in J5 that helps to avoid simultaneous jobs scheduled to run on the same equipment. (simultaneous work avoidance)

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