AVEVA Edge Support Cases

[ISS Support Case] Singular Edge HMI\Node Crashing Issue

Client reached out due to an induvial Edge node crashing within 12 hours of operation repeatedly.

[ISS Support Case] Edge crashing after printing report

Edge 2023 crashing often when printing reports Viewer module could not connect to the runtime

[ISS Support Case] External email with attached file in Edge

Client reached out as they were attempting to use the SenEmailExt() function in Edge.

[ISS Support Case] License Tag Count Error

After completing a new install and licensing the product with no errors the message pops up that the 1.5k tag license cannot license the amount of tags in the application(637) and runs in demo mode

[ISS Support Case] Edge crashing every month.

[ISS Support Case] Can't get a combo box to work

using a static label referencing a plc tag the value of the position tag wasn't updating when he selected different options from the dropdown

[ISS Support Case] License will not upgrade, still seeing the old license after Activation/Registration.

12/27/2023: -Hardkey registration saving the old license not seeing the new 2023 license. -Customer did not have the proper 2023 License, will need to put in a request for a upgraded license.

[ISS Support Case] IWS Edge Hardware Key Upgrade Inquiry

Was speaking with licensing dept and AE. They have Indusoft hard keys for our servers (decided to go to 2023 version). Was sent the activation information and hardware key numbers. but the current keys are still targeting IWS with it's own unique HWI. The new document they were provide has a new HWI identifier. Am i getting a new key or is there a way to erase the current HWI... confusing.

[ISS Support Case] Licence Error

Was the project created in InduSoft Web Studio 8.1 but when licensing the product an error displays saying the project was developed in a different version.

[ISS Support Case] Incorrect license version

license is 8.0 and software is 8.1 Whenever the PLC changes the site code

[ISS Support Case] Edge HMI Failure to Update

Client called in due to Edge HMI failing to update numeric tags used to set hertz of machine. When viewing in watch window client confirmed good quality for tags and that the value was update. This change was not however reflected in the HMI.

[ISS Support Case] AVEVA Edge 2020 and Omron 1.24 driver

I have the following installed AVEVA Edge 2020, Omron(1.24)driver, and Compolet 1.8. When I try to assign a tag to I/O address E0_1 Edge will either crash or change E0_1 to E0. I am seeing this issue with Edge 2023 installed on another PC. InduSoft 8.1 works fine. How can I get this to work with 2020 and 2023

[ISS Support Case] Edge Issue with Mobile access

[ISS Support Case] Edge Trnds Not Connecting to ABCIP

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[ISS Support Case] Mobile Access Web Pages Font Scaling Issue

Screens displayed using the mobile access will scale down the fonts on screens the only way I have found to fix this issue is to revert to an old version of the program before the error occurs... seems to happen when screens save as HTML 2020.0.3.0 2020.0.3.0 Working in development seems like when i publish new screens does it across the board shifted in shrunk any browser and TV any resolution

[ISS Support Case] Looking to print edge trends in landscape format

They are currently all printing in portrait format.

[ISS Support Case] Needs hotfix IMS2270051

IMS 2270051 (AES 2020.3.00.07) and this Technical Alert number (TA000034834

[ISS Support Case] Deploy Edge Runtime Dll Error Could not load file (0x7E)

8/16/2023: -Installation Error. -IDE and License all good. -Trying to deploy new runtime on tablet. -Install CE Server, when trying to deploy runtime gets Could not load file (0x7E): ...\Drv\MOTCP.dll

[ISS Support Case] Trend load delay

When loading the trend it takes around 30secs to fully load the trend. Possible reindexing 2018 sql express DB 64bit

[ISS Support Case] Opening Edge results in Unexpected Error Happened Message

Client reports that upon opening Edge it comes up with an error : unexpected error happened Event Viewer: ?? Thinking of reloading the software but hesitant. If the software is reloaded will the license be lost.

[ISS Support Case] TA000034834 Simultaneous Request stop working after update

AVEVA confirmed an issue on AVEVA Edge 2020 R2 SP2 that causes the feature called Simultaneous Requests to stop working for all the drivers compatible with it.

[ISS Support Case] 2020 SP3 with Hot Fix 2020.3.00.07 breaks SNMP

Ref case 83524: Client installed Hot Fix 2020.3.00.07 and it fixed part of the issue. Now experiencing issue with some of the SNMP OIDs not working in my program when using SP2. I uninstalled SP2 and went back to SP1 and those device OIDs are working fine. logging : [Warning] SNMP Error 'no such name'. The Variable .x.x.x.x.x.x.xxxxx does not exist on the agent

[ISS Support Case] AVEVA Intouch Edge Auto run Project on Startup.

6/9/2023: -Need's help Making Runtime for edge run on startup.

[ISS Support Case] Aveva Edge 20.0 sp3

Aveva Edge - he wants to have operator to click on object and have animation that passes a filename to the operating system to launch a graphics file. The string of the filename is going to be tag. Syntax assistance needed with Edge

[ISS Support Case] Trends Have Stopped Displaying Information In The Grid

Edge installation not showing trends properly. Displaying correct values in the bottom half of the screen but the graphs are blank. Trends have never worked properly. Started going blank about a month ago. - the trends were really slow - sometimes would take a minute or two to populate - never tried to fix it. - Been running about a year Edge 2020 R2 SP1 20.0.2.0

[ISS Support Case] Unable to install Edge Getting Mobile Access Prompt

During an uninstall reinstall the installation hangs. Prompt indicates that components for mobile access are required

[ISS Support Case] Indirect tAG ISSUES

Trying to set indirect tag to text and one of the tags only allows in to set to 0

[ISS Support Case] Edge issue with header sheet.

Aveva Edge 2020 SP2 - in his application he has multiple work driver sheets. He is having random issues. 1. some boolean bits are not working, 2. writing decimal value to integer and value is not changing. He gets an error code in output window, invalid write. He looks at driver sheet and maybe the header is setup incorrectly. He has mix of real and integer data points.

[ISS Support Case] ABCIP for Edge/Web Studio

Are there any plans for Aveva Edge / Web Studio to update the ABCIP driver for Allen Bradley Micro 800 series. This would include the Micro 820, 850 and 870.

[ISS Support Case] AVEVA Edge .NET Runtime Error and shutdown

Windows Server 2019 Standard Version 1809 Our primary version of aveva edge runtime had a .NET Runtime Error and shutdown. Our secondary runtime kicked in but had a SRTP driver exception and did not allow coms to the three GE PLCs on the program. The other driver SCHNE was working as expected. Application: Studio Manager.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 6ED08580

[ISS Support Case] AVEVA Edge Redundancy Sporadically Fails Over Secondary Reboots

I have an application that is running a primary and redundant edge application did this application with IWS doing now with AVEVA Edge secondary server will randomly reboot sometimes 3 times in a day can be up to a week. 2020 2020.0.2.0 Tuesday on there spotty cell service Wednesday will have cell service .

[ISS Support Case] Edge - abcip dll error message

Aveva Edge - runtime issue. Cannot load dll file from communication driver. They upgraded to 2020 from Intouch ME. New touch panel. ABCIP.dll ----He downloaded the software but it is not blocked ----Edge is not currently licensed

[ISS Support Case] License Upgrade Question

Requested a license upgrade from indusoft 6.1 to 7

[ISS Support Case] Needs to upgrade Indusoft HWKey

Calling to upgrade indusoft hardkey 2020 license (AVEVA Edge) .license key number 583731 20.0. Was instructed by AE to create a case.

[ISS Support Case] Edge upgrade questions

[ISS Support Case] Mobile Access Anywhere

Access Anywhere. -AVEVA Edge. -Works locally, from phone will not work, tablet will not work. -Still waiting on word back from escalation.

[ISS Support Case] PLC to edge Communication failure

After replacing their most resent PLC with one of the same model the they are having issue with the OPC UA communication

[ISS Support Case] How to configure Application Redundancy Edge

Can you give me any advice on how to configure the system to fail over to the redundant HMI if ... drivers fault out?

[ISS Support Case] OS is being restarted

PC has Edge, Historian and Historian Client installed and the PC is being rebooted.

[ISS Support Case] Aveva Edge - how to use trend object

Aveva Edge 2020 r2 sp2 - sending data to onsite historian on another server, it is working. In the Trend object he wants to pull data. --He points to SQL and then it asks him to choose a table. Not sure what table to use. There is a dropdown list with 50 objects.

[ISS Support Case] Mobile access hangs up after working for a while.

When this happens the screen goes blank. Version 8.1 SP5

[ISS Support Case] can trend report every 5 seconds, add another freqeuncy of trending mins

[ISS Support Case] Trend

The customer database is full and lists only .23% available. They would like to know some of their options for the clear some space. 8.1 SP 5

[ISS Support Case] Edge, Secure-Viewer.

-Unable to connect to secure viewer on PC. -No error's, just no connection.

[ISS Support Case] OPC UA server

in the process of upgrading the historian going to Aspen IP 2021 want to set up opc ua server connection. Upgrade as minimal as possible make 10 opc us clients and have 1 a server become the opc ua what version do we need to be at the use the opc us server and what licensing is needed 4000+ tags Do we need this tags avalible on this server. Can we connect 10 client to 1 opc ua server Three different software version Window server 2003 -window server 2012R2 7.1 sp 3p 9 7.0 6.1

[ISS Support Case] Alarms are not populating a control for a particular project.

Little trouble with 2020 working on a project and Alarms stopped populating my control. Was working on this machine previously, suddenly went blank. I can go to another project and the same configuration is working. It's this specific project that has the issue. (No back up )

[ISS Support Case] Edge license error

upgraded the software and migrated the application. license error: Invalid license the AVEVA edge version is higher that the project version. Project will run in demo mode. license version 7.0

[ISS Support Case] Edge, Client not communicating

8/31/2023: -Aveva edge -Server is OS:2019 Server. -Client is a windows 10. -Had this server set up on older application. -Client and Server are not communicating.

[ISS Support Case] Changing from Soft Key to Hard Key license AVEVA Edge

Had a question about USB hardkey license for AVEVA Edge, has a customer that has a runtime license (softkey) but needs some work done; wondering if a USB key would be better for them as an integrator (offline environment) What does it take to swap from soft key to hardkey? - Technical impact / process.

[ISS Support Case] Edge Mobile Access Configuration

Client reached out looking for guidance on configuring Edge Mobile access.

[ISS Support Case] Configuring Edge Mobile Access to Open on a Specific Screen

Client reached out looking for guidance on configuring Edge Mobile Access to Open on a Specific Screen.

[ISS Support Case] Mobile access task failed to connect to the runtime

Edge system giving some issues mobile access tasks. publishing my screen as html and trying to open the web page. but getting an error (undetermined) besides this issue describing another issue cropped up about 3 4our days after changed service user. (the user that runs aveva edge as a background task). domain environment (using domain)

[ISS Support Case] Intouch Edge Automatic Certificate Validation Has Failed

After rebooting our server, we get the error "error connecting to local host. Encrypted Channel is not trusted". The project keeps automatically running after stopping it as well. Mobile Access will not start so we are unable to see our screens. Another error is popping up saying automatic certificate validation has failed. I tried installing the certificate to no avail. It appears that the server certificate expired yesterday.

[ISS Support Case] Aveva Edge

Unable to get Edge to connect with Windows auth

[ISS Support Case] Edge License Acquisition Error

Client reached out as the Edge system was restored with active licenses.

[ISS Support Case] edge plant down, crashing due to port usage

computer crashing 2 services are using a bunch of ports aalogger stadosvr tcp port exhaustion

[ISS Support Case] Edge Development Studio License Acquisition Failure

Client reached out as user was receiving a license acquisition failure message when trying to launch Edge Development Studio. Client advised this was working on Friday and stopped on Monday.

[ISS Support Case] AVEVA Edge Thin Client Support

Would the Aveva Indusoft product run on a terminal server the same way as InTouch with thin clients or is this even possible; or does Indusoft require standalone computers only? Thanks..

[ISS Support Case] Using InTouch HMI's within Aveva Edge

Client reached out inquiring about whether it was possible to reuse HMI applications with Aveva Edge.