[ISS Support Case] The Development license does not work
Last updated: September 4th, 2026Description
Customer receives this error when he tries to open IDE. The license should be getting the feature from a DevSTD-31-P-231 license. Failed to acquire a license to enable the System Platform Runtime system. Either the license is not available or it has expired. Check the Aveva License Manager for more details on available licenses containing the Feature 'i-flexruntime'. Customer is using licensing 3.7.02 The currently have the box ENABLE FLEX MODE checked. This technote 000033482 suggests disabling flex mode. Will that be the solution in this situation? Would unchecking the "the enable flex mode" box solve my problem in this situation? We are concerned that changing the setting of the check box will affect the customers flex licenses that are currently activated on one this license server. Will the flex licenses still be able to be activated?
- Author: Kevin Modlin
- Published: September 4th, 2026
Details:
| Product: License Manager |
| Version: |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/04/2026 |
| Case: | 102525 |
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