[ISS Support Case] Supervisory Client - Read Only - User Reservation

Description

Reference case: 85868 ITAA - User-based License Reservation Reference case: 83189 ITAA - User-based License Reservation Customer has purchased an extra Read Only Supervisory Client License, originally just for ITAA but they can only use it in certain situations. The AELicMgr is not handing out a user-reserved license. Instead it is allocating an available (non-read-only) Supervisory Client license to the machine. Was able to work out a solution by deploying a read-only ViewEngine to the ITAA server, giving the read-only user a special URL to the ITAA server, but the user figured out that if he deleted the "_RO" from the URL I gave him, he could still sign in with his credentials and pull a full Supervisory Client license. I upgraded the AELicMgr on the customer's system to 4.0.1. This involved bringing down the License Manager Server, which is also the GR, rebooting into safe mode, then reloading a .DLL. The customer has connectivity to a DC. Worked with third-party IT provider to provision SCADA groups for this customer to use. Built a new test server, joined to domain. Installed SP 2020 R2 SP P01, Built a quick galaxy with OS Group Security enabled, then repeated the exercise with the License Manager. Not even in an ITAA environment, but running the OMI directly on the test server while logged in with domain credentials, the AELicMgr is still not using the user-reserved license. The only thing I think I could have fouled up was not configuring the System Management Server for the Test Server. This unfortunately is very risky because there is already an SMS on this network. As a general note, I have been battling this issue on-and-off since November 2022!

• Author: Kevin Modlin
• Published: March 6th, 2025

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