[ISS Support Case] ServerConfig file is not in proper format
Last updated: September 4th, 2026Description
Subject: ServerConfig file is not in proper format [Issue] Customer tries to run the Configurator to point a node to a remote License Server. Going into the License Server section of the configurator brings up an error: ServerConfig file is not in proper format
- Author: Kevin Modlin
- Published: September 4th, 2026
Details:
| Product: License Server |
| Version: 3.5 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 06/04/2026 |
| Case: | 108261 |
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