[ISS Support Case] Product Reinstall Locked Licenses On Backup License Server
Last updated: October 17th, 2025Description
Need help with deactivation and reactivation of licensing. Trying to deactivate license had redundant license server configured however, that server is no longer available. The product was reinstalled on the back up which generated a new license server ID so licenses are locked.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: License Manager |
| Version: 2020 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 04/01/2022 |
| Case: | 81370 |
Give feedback about this article
Recommended articles
[ISS Support Case] IDE License Acquisition Failure
Client reached out due to when trying to utilize one of several IDE's the license must be dropped in order to open the IDE (consume the license on a different server).
Read More[ISS Support Case] Trend application failing to acquire a license
LVM: Support issue at NEG fiberglass. A trend application is not acquiring a license from a new flex license server with current 2020 licenses activated. Not mission critical but does need to be addressed as quickly as possible. Migrating customer (temp migration on tier 2) Screen shot 20 pack and historian ongoing issue since July Licensing 4.0.1 installed caused lots of issues
Read More[ISS Support Case] Floating License Manager Error V 2.8.00
Client reached out due to License Manager showing error message "Out of License". This is in relation to Citect Plant SCADA 2018.
Read More