[ISS Support Case] License Manager Load Failure
Last updated: March 6th, 2025Description
Client called in as they were receiving a 404 error when trying to access Enterprise License Manager. After setting no system management server in the SMC the client was now able to view the license manager, but was being prompted to sign in two times when opening license manager. Client signed in with windows domain account. After signing in when client would attempt to add server they would receive the following error: "Add Server failed for XXXXXX. Reason: License Server cannot be added to License Manager License Server components are not installed on the specified node (or) The License Server port is not opened (or) The License Server name is incorrect or the server is not accessible." Uninstalled and reinstalled License Manager/Server and the issue persisted. When troubleshooting further noticed that several components seemed to be missing including License Manager Web Service, License Server Core service, properties.xml file. Test connections were passing in Configurator and port 55555 was showing JLLSTranslator listening on port 55555.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: License Manager |
| Version: 4.0 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 02/09/2024 |
| Case: | 86306 |
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