[ISS Support Case] License Acquisition/ License Product Service Failure

Description

Client reached out as License Manager is showing as disconnected. Client initially reached out as his License Server was in a disconnected state and he was unable to acquire a license. When observing logs found multiple error messages related to failing to start License Product service. When observing the services the license core service repeatedly had to be manually started. I had the client install AELicensing-HotFix-4.0.1-3037012.zip & HotFix AELicensingPlatform-HotFix-4.0.1-1.zip. The registry changes in SA 00041383 were already present in this system. I also cleared the FNE Server folder and ran through restarting the core service. After these troubleshooting steps the license manager was showing as connected and the client was able to activate the license. However when trying to start WindowMaker client still could not acquire license.(test connection to license server in configurator is successful). The License Agent service still is not running and when trying to start the service the user receives the following error message: "Windows could not start the AVEVA Enterprise License Agent service on the local computer. Error 1067: The process terminated unexpectedly." After deactivating and reactivating the license the License Agent service was running. We replaced the LicenseMAnager.db file and cleared FNE server folder again, restarted core service, reset license server ID and reactivated license. After this Windowmaker was still failing to acquire license. After this tested an LOC license which WindowMaker still failed to acquire license. I was still observing multiple errors related to License Product service failing to start.

• Author: Kevin Modlin
• Published: March 6th, 2025

Details: