[ISS Support Case] Activated License Disappeared From LM Upon a refresh
Last updated: October 17th, 2025Description
2020 perpetual license was installed last year and now license disappeared from interface. Product would not grab a license. Steps taken: - saw license in the LM - selected refresh (not reset) and the license disappeared - tried adding back is visible but inaccessible (not selectable). Connected to internet LM 3.6 city of Rockford Illinois
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: License Manager |
| Version: 3.6 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 01/14/2022 |
| Case: | 80702 |
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