TN OI-104 OI Gateway Will Not Start on an InTouch ME System

Description

This article from InSource Solutions addresses the issue where an OI Gateway driver won't activate/start on an InTouch Machine Edition (ME) system.

• Author: Daniel London
• Published: 01/17/2018
• Applies to: OI Gateway G 2.1 v5.1, InTouch Machine Edition 8.0 Service Pack 1 Patch 01

Details

There is a known issue where the OI Gateway server won't start on the same system as InTouch ME 8.0 SP1 P01.

When attempting to activate the driver, the icon will not change from deactivated in the SMC. You will also see the following messages in the logger:

The workaround is to:

Copy:

libeay32.DLL

ssleay32.DLL

From:

C:\Program Files (x86)\Wonderware\OI-Server\CommonFiles\bin

To:

C:\Program Files (x86)\Wonderware\OI-Server\OI-Gateway\bin

An additional solution has been documented by Wonderware. It is also necessary to check this link and make sure the Windows environment variables meet the criteria specified:

LINK