TN - IT09112610 - InTouch Alarm Printer stops working with no changes made
Last updated: September 11th, 2026Description
- Author: Sam Soens
- Published: September 11th, 2026
Details:
- Document Version: 001
- Applies to Version(s): All InTouch versions
Description
You are running an InTouch application on one or multiple computers. At random, you may begin getting errors such as:
Alarm client registration failed.
Register function failed.
Cannot perform alarm query registration.
You haven't made any changes to the app, but suddenly the Alarm Printer stops functioning and you encounter these messages.
Solution Steps:
The easiest solution is to reboot the machine.
If you check Task Manager, alarmmgr.exe is probably not running which is the cause of the issue. It can also be found at the following location:
C:\Program Files (x86)\Common Files\ArchestrA\alarmmgr.exe
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