[ISS Support Case] Cannot acknowledge alarms.

Last updated: March 7th, 2025

Description

Nothing happens when he tries. No relevant messages in the SMC. This was working 2 days ago. He is on the dev node. -------------- Intouch v2017 U2, Modern Application. Unable to Ack current alarms, tried to do it different ways and they will not disappear. We have rebooted. I thought the app was corrupted so we tried rebuilding the app but it failed when importing windows with archestra graphics. I didnt see any errors in the smc. He is using intouch security and is logged in as admin

Author: Kevin Modlin
Published: March 7th, 2025

Details:

Product: InTouch

Version: 2017

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	06/01/2023
Case:	84525

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