[ISS Support Case] Remote IDAS service stops
Last updated: March 7th, 2025Description
Remote IDAS was installed and configured on Wonderware Runtime workstation following https://softwaresupportsp.aveva.com/#/okmimarticle/docid/tn000023017. IDAS was configured on Historian server. Appropriate I/O Servers and Topics were moved to the new IDAS on the server. Wonderware Historian Data Acquisition service starts on the Runtime workstation, but then stops. Historian server shows that "Data acquisition on IP address" is stopped. Windows System log on Runtime workstation shows error 7003, "Wonderware NetDDE Helper service depends on the following server: NetDDE". There is no NetDDE service on the Runtime workstation. According to Microsoft NetDDE is no longer supported. Remote IDAS is currently running on other Windows 10 Wonderware Runtime workstations where a NetDDE service does not appear to exist. Unsure how to resolve this issue. Have attached SMC log from Historian server that references the error.
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: Historian |
| Version: 11.1 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/23/2023 |
| Case: | 84040 |
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