Some content on this site is available only to logged-in subscribers. Contact Us for information on becoming a subscriber.

InSource.Solutions | InSource Training | InSource Client Portal
InSource Solutions Logo
Log In Sign Up
InSource.Solutions InSource Training InSource Client Portal Log In Sign Up
  • Home
  • AVEVA Historian
  • AVEVA Historian Support Cases

[ISS Support Case] Question about data loss RSLinx Service Keeps Stopping

Last updated: March 7th, 2025

Description

We have been having issues for a while now with our Wonderware Network, sometimes like after a power outage, etc we have to login to our Virtual Comm Servers and reboot them because of the lost data points then we tried to setup the servers to automatically reboot, which didnt work and we currently have a technician that will reboot the servers one day a week but we had an issue where one of the techs clicked on shutdown and we had to wait for IT dept so what I am asking you is there a way to keep the tags refreshed in the rslinx service to avoid having to reboot? We lost all of the data from historian for a chart recorder for a month. Please let me know if you need any more information. lost power lost power on a chart recorder which a is a tag in rslinx 17.3.100

  • Author: Kevin Modlin
  • Published: March 7th, 2025

Details:

Product: Historian
Version: 2017
Solution: [Solution is visible below when you're logged in and have a current subscription]
Date Created: 03/03/2023
Case: 83873
Give feedback about this article

Recommended articles

[ISS Support Case] Historian loses connection after shutting down

If the historian is shut down and disabled then re-enabled it doesn't connect to tags that haven't changed. Reboot re-establishes connection.

Read More

[ISS Support Case] Trying to access old history blocks

They have a very old system they're trying to open a trend or see the data, but they don't see a trend program and can't figure out how to open the file. They believe they have the data, but it's running in demo mode and won't show data. This is an offline PC and they want to avoid putting it online, so we can't do a screen share.

Read More

[ISS Support Case] Trend SQL Login Failure

Client reached out due to receiving time out error message when logging into SQL to View Trends remotely on Development node.

Read More

[ISS Support Case] Wanting to pull 9 months of historized data

-Customer is wanting Historized data from the last 9 months in a .CSV file. Or in SQL. and wants to know the best practices.

Read More
Support Icon

CONTACT SUPPORT

How to reach us

10800 Midlothian Turnpike Tpke, Suite 209, Richmond, VA 23235

1.877.INSOURCE

Technical Support - 1.888.691.3858

Contact Us

  • InSource Solutions
  • InSource Training
  • InSource Client Portal
  • Log In
InSource Solutions Logo

© 2025 InSource Solutions. All Rights Reserved.

Knowledge Base Software powered by Helpjuice

Expand