[ISS Support Case] Issue communicating with PLC when running Edge as a service
Last updated: October 17th, 2025Description
Client has an Edge 2020 install communicating with various PLCs. Client has the software running as a service. After changes were made to the company network, Edge will not communicate with a specific Modbus PLC (MOXA ioLogik E1200 Series), only when running as a service. Client has other PLCs that are able to connect. When running edge as a normal application, client is not seeing any communication errors in the output window. IP address of PLC was changed on both the PLC and in Edge. Client is in a domain environment.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: Aveva Edge |
| Version: 2020 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 09/17/2025 |
| Case: | 99162 |
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